LJB Services Inc.

Costumer was already contacted on 09/and 09/

Mrs*** had an in home survey on 03/24/2016, and her move was done on 06/06/2016, even after QA follow ups before moving day we were never informed about any changes on the list of items to be moved on the moving day for our surprise there was a lot more to be moved than originally agreed
(please see pages to 11)Before we start to do any work for Mrs***, we brought to her attention the discrepancy on the list of items and advised her about additional cost for all the extras if she wanted to move themShe requested for all items to be moved and a revised estimate was issued prior to work start (please see page 07), which she agreed and signedAttached you will see original estimate (pages to 06) as well, on that the number of items to be moved were 53, and if you look at the actual items moved, the total was Even that Mrs*** increased her list by 100%, her bill went up about 22% more than the original estimate and not 50% as she statesWe also have been giving all the attention possible to her and our office manager is dealing directly with herMrs*** is not reasonable and she is being demanding the price to drop and willing to pay only the estimate even that she moved more items than originally contract us forBesides her demands, she keeps treating with bad reviews (which already did) and to file a complaint with the Revdex.com (which just did) in another desperate act to persuade us to abide to her demands, but threatening will not work with us, and hope the Revdex.com can see in the supporting documents that at any moment Bluebell Relocation Services used of bad faith in the service provided We will not refund any money to Mrs***, we already worked with her to keep her storage rate at the original fee since the storage fee is based on volume and we did not adjusted for the additional cubic feet she have

Our man doesn’t have contact with oils, regarding your estimate you received an estimate for 5hrs from [redacted], but you requested the 3.5hrs. Anyways, you already submitted your claim to the appropriate departments. Please contact them directly.

Customer already initiated claims proceedings with claims department and must follow procedures. Claim was submitted Saturday, Oct. 21st. Regarding Oil on carpet, we were informed that a individual on mechanic clothes walked into the house on moving day. Our trucks does not have oil...

spills in the back nor our crew had oil dirty shoes. All items were packed accordingly to her estimate, and the time difference was due her request to have a lower estimate than the one originally offered after in home estimate. A per customer request, instead of 5 hours estimate, she wanted an 3,5 hours estimated.

Complaint: [redacted]
I am rejecting this response because:The foreman was definitely rude.  I have a recording of him being unprofessional.  I would never do business with a company that allows their employees to be rude to customers seeking their service.  I did not feel comfortable then with how I was treated and would definitely not feel comfortable with this company now handling my belongings on a 89 mile trip from [redacted] 
Regards,
[redacted]

Ok [redacted] I don't know which point are you trying to proof here since after you hung up on Sandra we spoke to your husband that we would pay for the repair of the sofa. And, yes! The terms of my offer to go beyond my liability is for you to remove those absurd you wrote about my company and myself. I did not "make you" remove your reviews, I asked you to before you starting write bad reviews, to give us a chance to work on your issue. Which we did, but you still creating problems. Yes, we are fully licensed and insured, but read your contract, and the back of your order of service and you will see that your valuation is limited to $0.60 per pound per article and excludes mechanical and electrical conditions of any item. I made my offer to you in good faith to resolve your problem, but you are taking this too far and again keeping threatening us with complains to government agency as if I don't know the rules and regulations of my businesses, which I operate in compliance of those laws. So, once and for all, the terms of my offer to you still standing as long you remove those defamatory reviews you wrote, other wise there is no reason why to work this out with you. And just to clarify further, I never asked you of proof that your sofa was in working condition before we moved, again I took your word in good faith just to have you and your husband happy with the outcome. If you still not interested to accept our terms to have your sofa repaired, feel free to file a claim for damages at [redacted]/ or by calling [redacted] this option you entitled you for the full terms and condition of your move including all terms you will find on the back of the bill of landing and order of service.

I'm sorry you feel this way, we wish you the best!

This complaint was settled yesterday with [redacted] as promised. But, [redacted] hung up the phone on our rep. and did not hear the outcome. Now, she posted negative reviews and defamatory contents about myself and lied about how we handled her issue with a non working electronic content of her...

sofa. My intention to pay for the repair bill of $120.00 still up, but she will have to remove all this absurd comments she wrote about my company and myself (which I can consider defamation of character). Please refer to the attached audio files from yesterday conversation and you will see that there are no reason what so ever for this complain and defamation she wrote. And for the record, the amount offered to settle the claim is way beyond our liability, for [redacted] move, they choose "standard valuation" which has basic liability of $0.60 per pound per article and does not cover mechanical or electrical condition of any item. My offer is merely on good faith and to provide an excellent customer service experience.

Complaint: [redacted]
I am rejecting this response because: There was no mechanic that walked in -the man that walked in was a cop.  The man that provided estimate said 3.5 hours. Was what it would take
Regards,
[redacted]

Hello [redacted] my apologies if you had  expectation on the moving day to be different from the services you hired. As per your estimate your total cost would be $660 to move 1 bedroom set and 20 boxes out of a storage unit. This items were provided by you over the phone as the solely items to...

be moved. When our crew arrived and the storage unit was open, you a had a full unit with a lot more items to be moved than only a bedroom set and 20 boxes. At that time our Foreman advised you that to move all the items would take a lot longer than your estimated time and would cost more. They could not tell you exactly how much more at time due to amount of extra items and not able to know exactly what was inside the unit.  You need to understand and cannot expect us to move 3 times more goods than what you told us for the same price or time. Your move was based on a hourly rate and you are responsible for the time the crew would work for you. We could have moved your bedroom set and the 20 boxes and your final price would be withn in your estimate total, but you refused the service and left the location. As per our term, you would still be responsible for 100% of your estimate since our truck and men were at your location, but in consideration we only charged you a standard cancellation fee. Your dispute of $660 makes no sense since we never charged you this amount.  Also, I am the owner of the company and I never spoke with you, you spoke with my operation manager, and I am sure he was not rude to you at any time, he usually treat people very respectfully and in some rare occasion he only responds to people the same way they speak to him. Nobody here scammed you or tried to "shake you down" for more money. You had more items to be moved and off course you would have to pay for the additional time due to those extra items you never told us. I made an exception and charged you only a $250 cancellation fee instead of the full estimate, in another gesture of good will, if you'd like to call us with your EXACTLY list of items to be moved, I will allow $125 to be used  towards your new booking.

Complaint: [redacted]
I am rejecting this response because: This is not correct.  I did hang up the phone on Sandi as she originally advised me that the owner agreed to only pay half of the repair which is not acceptbale since Bluebell Broke the sofa.  Prior to our move the sofa was working perfectly and now we have a non working sofa.  Furthermore this is not lets make a deal, the only way that the will fix the sofa that their rep, Felipe broke as he was in a rush to get home (we were his only move on this date) is if I take down the negative reviews!  What is this?  The owner originally made me take down my post in order to pay for the broken sofa his company caused the first time.  This is a fact as he ened up speaking with my husband to whom he made a deal with, TAKE DOWN THE NEGATIVE REVIEWS AND WE WILL PAY FOR THE FIXTURE.  Let him play back this call for you as well.Furthermore, when I originally called in to advised of the damaged sofa (the very next day after the move) I left a voicemail and sent an email and NEVER heard back.  I had to call the company back and was advised my Tony we would receive a response within a week.Regardless of what opition we choose, this company damaged our property.  As I was advised by Bob's, they have an insurance company who is responsible to cover these charges if needed.  I can file complaints with other government agencies who is over this company as well. It is not etheical for a company to make a deal to make a situation right that his employee created.  All that was said is the thruth.  Our sofa needs to be fixed bottom line
Regards,
[redacted]