Complaint: [redacted] I am rejecting this response because: There was no mechanic that walked in -the man that walked in was a cop The man that provided estimate said hoursWas what it would take Regards, [redacted]
Hello [redacted] my apologies if you had expectation on the moving day to be different from the services you hiredAs per your estimate your total cost would be $to move bedroom set and boxes out of a storage unitThis items were provided by you over the phone as the solely items to be movedWhen our crew arrived and the storage unit was open, you a had a full unit with a lot more items to be moved than only a bedroom set and boxesAt that time our Foreman advised you that to move all the items would take a lot longer than your estimated time and would cost moreThey could not tell you exactly how much more at time due to amount of extra items and not able to know exactly what was inside the unit You need to understand and cannot expect us to move times more goods than what you told us for the same price or timeYour move was based on a hourly rate and you are responsible for the time the crew would work for youWe could have moved your bedroom set and the boxes and your final price would be withn in your estimate total, but you refused the service and left the locationAs per our term, you would still be responsible for 100% of your estimate since our truck and men were at your location, but in consideration we only charged you a standard cancellation feeYour dispute of $makes no sense since we never charged you this amount Also, I am the owner of the company and I never spoke with you, you spoke with my operation manager, and I am sure he was not rude to you at any time, he usually treat people very respectfully and in some rare occasion he only responds to people the same way they speak to himNobody here scammed you or tried to "shake you down" for more moneyYou had more items to be moved and off course you would have to pay for the additional time due to those extra items you never told usI made an exception and charged you only a $cancellation fee instead of the full estimate, in another gesture of good will, if you'd like to call us with your EXACTLY list of items to be moved, I will allow $to be used towards your new booking
This complaint was settled yesterday with [redacted] as promisedBut, [redacted] hung up the phone on our repand did not hear the outcomeNow, she posted negative reviews and defamatory contents about myself and lied about how we handled her issue with a non working electronic content of her sofaMy intention to pay for the repair bill of $still up, but she will have to remove all this absurd comments she wrote about my company and myself (which I can consider defamation of character)Please refer to the attached audio files from yesterday conversation and you will see that there are no reason what so ever for this complain and defamation she wroteAnd for the record, the amount offered to settle the claim is way beyond our liability, for [redacted] move, they choose "standard valuation" which has basic liability of $per pound per article and does not cover mechanical or electrical condition of any itemMy offer is merely on good faith and to provide an excellent customer service experience
Customer already initiated claims proceedings with claims department and must follow proceduresClaim was submitted Saturday, Oct21stRegarding Oil on carpet, we were informed that a individual on mechanic clothes walked into the house on moving dayOur trucks does not have oil spills in the back nor our crew had oil dirty shoesAll items were packed accordingly to her estimate, and the time difference was due her request to have a lower estimate than the one originally offered after in home estimateA per customer request, instead of hours estimate, she wanted an 3,hours estimated
Complaint: [redacted] I am rejecting this response because:The foreman was definitely rude I have a recording of him being unprofessional I would never do business with a company that allows their employees to be rude to customers seeking their service I did not feel comfortable then with how I was treated and would definitely not feel comfortable with this company now handling my belongings on a mile trip from [redacted] Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: This is not correct I did hang up the phone on Sandi as she originally advised me that the owner agreed to only pay half of the repair which is not acceptbale since Bluebell Broke the sofa Prior to our move the sofa was working perfectly and now we have a non working sofa Furthermore this is not lets make a deal, the only way that the will fix the sofa that their rep, Felipe broke as he was in a rush to get home (we were his only move on this date) is if I take down the negative reviews! What is this? The owner originally made me take down my post in order to pay for the broken sofa his company caused the first time This is a fact as he ened up speaking with my husband to whom he made a deal with, TAKE DOWN THE NEGATIVE REVIEWS AND WE WILL PAY FOR THE FIXTURE Let him play back this call for you as well.Furthermore, when I originally called in to advised of the damaged sofa (the very next day after the move) I left a voicemail and sent an email and NEVER heard back I had to call the company back and was advised my Tony we would receive a response within a week.Regardless of what opition we choose, this company damaged our property As I was advised by Bob's, they have an insurance company who is responsible to cover these charges if needed I can file complaints with other government agencies who is over this company as wellIt is not etheical for a company to make a deal to make a situation right that his employee created All that was said is the thruth Our sofa needs to be fixed bottom line Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: There was no mechanic that walked in -the man that walked in was a cop The man that provided estimate said hoursWas what it would take Regards, [redacted]
Hello [redacted] my apologies if you had expectation on the moving day to be different from the services you hiredAs per your estimate your total cost would be $to move bedroom set and boxes out of a storage unitThis items were provided by you over the phone as the solely items to be movedWhen our crew arrived and the storage unit was open, you a had a full unit with a lot more items to be moved than only a bedroom set and boxesAt that time our Foreman advised you that to move all the items would take a lot longer than your estimated time and would cost moreThey could not tell you exactly how much more at time due to amount of extra items and not able to know exactly what was inside the unit You need to understand and cannot expect us to move times more goods than what you told us for the same price or timeYour move was based on a hourly rate and you are responsible for the time the crew would work for youWe could have moved your bedroom set and the boxes and your final price would be withn in your estimate total, but you refused the service and left the locationAs per our term, you would still be responsible for 100% of your estimate since our truck and men were at your location, but in consideration we only charged you a standard cancellation feeYour dispute of $makes no sense since we never charged you this amount Also, I am the owner of the company and I never spoke with you, you spoke with my operation manager, and I am sure he was not rude to you at any time, he usually treat people very respectfully and in some rare occasion he only responds to people the same way they speak to himNobody here scammed you or tried to "shake you down" for more moneyYou had more items to be moved and off course you would have to pay for the additional time due to those extra items you never told usI made an exception and charged you only a $cancellation fee instead of the full estimate, in another gesture of good will, if you'd like to call us with your EXACTLY list of items to be moved, I will allow $to be used towards your new booking
I'm sorry you feel this way, we wish you the best!
This complaint was settled yesterday with [redacted] as promisedBut, [redacted] hung up the phone on our repand did not hear the outcomeNow, she posted negative reviews and defamatory contents about myself and lied about how we handled her issue with a non working electronic content of her sofaMy intention to pay for the repair bill of $still up, but she will have to remove all this absurd comments she wrote about my company and myself (which I can consider defamation of character)Please refer to the attached audio files from yesterday conversation and you will see that there are no reason what so ever for this complain and defamation she wroteAnd for the record, the amount offered to settle the claim is way beyond our liability, for [redacted] move, they choose "standard valuation" which has basic liability of $per pound per article and does not cover mechanical or electrical condition of any itemMy offer is merely on good faith and to provide an excellent customer service experience
Customer already initiated claims proceedings with claims department and must follow proceduresClaim was submitted Saturday, Oct21stRegarding Oil on carpet, we were informed that a individual on mechanic clothes walked into the house on moving dayOur trucks does not have oil spills in the back nor our crew had oil dirty shoesAll items were packed accordingly to her estimate, and the time difference was due her request to have a lower estimate than the one originally offered after in home estimateA per customer request, instead of hours estimate, she wanted an 3,hours estimated
Complaint: [redacted] I am rejecting this response because:The foreman was definitely rude I have a recording of him being unprofessional I would never do business with a company that allows their employees to be rude to customers seeking their service I did not feel comfortable then with how I was treated and would definitely not feel comfortable with this company now handling my belongings on a mile trip from [redacted] Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: This is not correct I did hang up the phone on Sandi as she originally advised me that the owner agreed to only pay half of the repair which is not acceptbale since Bluebell Broke the sofa Prior to our move the sofa was working perfectly and now we have a non working sofa Furthermore this is not lets make a deal, the only way that the will fix the sofa that their rep, Felipe broke as he was in a rush to get home (we were his only move on this date) is if I take down the negative reviews! What is this? The owner originally made me take down my post in order to pay for the broken sofa his company caused the first time This is a fact as he ened up speaking with my husband to whom he made a deal with, TAKE DOWN THE NEGATIVE REVIEWS AND WE WILL PAY FOR THE FIXTURE Let him play back this call for you as well.Furthermore, when I originally called in to advised of the damaged sofa (the very next day after the move) I left a voicemail and sent an email and NEVER heard back I had to call the company back and was advised my Tony we would receive a response within a week.Regardless of what opition we choose, this company damaged our property As I was advised by Bob's, they have an insurance company who is responsible to cover these charges if needed I can file complaints with other government agencies who is over this company as wellIt is not etheical for a company to make a deal to make a situation right that his employee created All that was said is the thruth Our sofa needs to be fixed bottom line Regards, [redacted]