This is in regards to the complaint filed Customer purchased a [redacted] highlander from usWe offer a day or mile warranty on every vehicleWe do also offer extended warranties for an extra cost which he declinedTwo months into the customer in his vehicle , he brought the vehicle in with a complaint of a coolant leak That [redacted] Highlanders are famous for leaking coolant at the headsEven though customer was completely out of warranty, we decided to replace it with a good low mile used with comparable miles days later, customer came back with generally the same complaint We immediately Took the vehicle into our possession and replaced the motor again as it has a six month warranty on itThe motor we replaced it with had miles more than his original motor(Not double as the customer claims) I did furnish the customer with both receipts to both motorsUpon completion of the second motor, customer noticed some smoke coming out of the tailpipe When started We did not witness the smoke coming out of the tailpipe, but nonetheless, we will do what it takes to make the customer happyI told him I would take the vehicle to the [redacted] dealership and get a second opinionThe customer then refused and said he did not want the vehicleHe took all of his belongings out of the car and left the vehicle with usWe called the customer and offered to give his down payment back or replace the motor again to make him happy We are willing to do either or to make the customer happy at this point If the customer would like to retain the vehicle, we will ensure that everything is as it should beShould you have any questions please feel free to give us a call at [redacted]
This is in regards to the complaint filed Customer purchased a [redacted] highlander from usWe offer a day or mile warranty on every vehicleWe do also offer extended warranties for an extra cost which he declinedTwo months into the customer in his vehicle , he brought the vehicle in with a complaint of a coolant leak That [redacted] Highlanders are famous for leaking coolant at the headsEven though customer was completely out of warranty, we decided to replace it with a good low mile used with comparable miles days later, customer came back with generally the same complaint We immediately Took the vehicle into our possession and replaced the motor again as it has a six month warranty on itThe motor we replaced it with had miles more than his original motor(Not double as the customer claims) I did furnish the customer with both receipts to both motorsUpon completion of the second motor, customer noticed some smoke coming out of the tailpipe When started We did not witness the smoke coming out of the tailpipe, but nonetheless, we will do what it takes to make the customer happyI told him I would take the vehicle to the [redacted] dealership and get a second opinionThe customer then refused and said he did not want the vehicleHe took all of his belongings out of the car and left the vehicle with usWe called the customer and offered to give his down payment back or replace the motor again to make him happy We are willing to do either or to make the customer happy at this point If the customer would like to retain the vehicle, we will ensure that everything is as it should beShould you have any questions please feel free to give us a call at [redacted]