[redacted]
[redacted]
*
[redacted] ** [redacted]Daytime Phone: [redacted]E-mail: [redacted] Thank you, Mr Rohr for being a BEE customer since 1988. I apologize for the confusion. And for my "hanging up on you". I was actually...
in our warehouseI remember your call exactly. The phone went dead, as often happens in the warehouse for one reason or another.I thought you would call back. I apologize again--I should have pro acted and called when I returned to the office.BEE will of course honor the warranty. After 2 years labor and trip charge are not included. At 28 years old, your windows do not include trip or labor for service. We can cover the cost of the actual glass, which is usually about $200. The trip is where the $1000 comes in --having a man drive to and from St Louis in order to secure measurements for the glass.AS with anything in your home, after a period of time, labor has to be covered --whether that is an appliance or plumbing or heat and air.You might be interested in the new products out for windows. Like computers, the manufacturing and quality has changed drastically in 28 years.the glass today is triple low E with Aargon gas between. The vinyl is reinforced with fiberglass, or on our top window is all a patenedpulltruded fiberglass from Marvin windowsYou have my cell phone and are welcome to call again. thank you Pam F[redacted], co owner Faerber's BEE Window, Inc 317 509 1781
I left a message for [redacted]--if the windows in need of service are from his contracts in which there is no trip or labor charge (2003 and 2004), then BEE will not charge for the trip or labor. I will ask Mary Lynn to call and go over this. The windows which have a contract 2001 and 2002 the labor is charged after 2 years.thank you Pam [redacted], co owner [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]With this being agreed upon I would like to add that having not gone through the Revdex.com we never would have been contacted again and I really feel no resolution would have been offered except their standard response. It should not take a complaint to the Revdex.com to get a phone call back after over a month. I would not recommend this company to anyone after this. Thank you Revdex.com for stepping in and getting the ball rolling for us to come to some kind of resolve with this Bee Window company out of Fishers, IN. It does make me wonder how many others have had problems with this company but did not go that extra step to you, Revdex.com to get some kind of resolve. Thank you again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me as long as all items promised are completed.
Regards,
[redacted]
I spoke to [redacted] on 11/7/15 and apoligized for the delaywe did indeed send a new service woman out to the job and have to have a second service tech go back because she did not understand we needed the thickness of the glass --as she was new to the company. I personally called [redacted]...
at this time to explain this and apologize. We are sorry for the delays. In addition, the glass was delayed in shipment to us, causing us to have to move the job backwe do have the glass here now and will be at the home on 11/23 to install the glasswe will waive the balance due on labor because of the delays.Pam [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Pam and George F[redacted] and BEE Window acknowledge Mr. [redacted] has leaking issues with the bath system installed by us. We acknowledge the leaks are caused by issues at installation. Rather than try to repair again, BEE will do a full tear out and install all new green board and sub floor and new...
walls and new tub. BEE will also inspect, repair other areas like drywall that have been damaged. All products are on order. We thought they were to arrive the last week of July, but did not. We are hopeful they arrive during this first week of August. Once they arrive, an install date will be set. BEE has hired a expert in the area of tile and baths to handle this re install. we are sorry for the issues this has caused. Pam F[redacted] 317 509 1781
BEE will order 4 pieces of glass at no charge, [redacted] will come to BEE and pick up the glass as ordered per the sizes he requested.Going forward if the glass does not fit, [redacted] will have to pay for the glass at $100 per piece. On any additional warranty work, BEE will have to measure and...
order and install glass needed at the prevailing rates at the time.Pam F[redacted], co owner[redacted]
[redacted]
[redacted]
*
[redacted] ** [redacted]Daytime Phone: [redacted]E-mail: [redacted] Thank you, Mr Rohr for being a BEE customer since 1988. I apologize for the confusion. And for my "hanging up on you". I was actually...
in our warehouseI remember your call exactly. The phone went dead, as often happens in the warehouse for one reason or another.I thought you would call back. I apologize again--I should have pro acted and called when I returned to the office.BEE will of course honor the warranty. After 2 years labor and trip charge are not included. At 28 years old, your windows do not include trip or labor for service. We can cover the cost of the actual glass, which is usually about $200. The trip is where the $1000 comes in --having a man drive to and from St Louis in order to secure measurements for the glass.AS with anything in your home, after a period of time, labor has to be covered --whether that is an appliance or plumbing or heat and air.You might be interested in the new products out for windows. Like computers, the manufacturing and quality has changed drastically in 28 years.the glass today is triple low E with Aargon gas between. The vinyl is reinforced with fiberglass, or on our top window is all a patenedpulltruded fiberglass from Marvin windowsYou have my cell phone and are welcome to call again. thank you Pam F[redacted], co owner Faerber's BEE Window, Inc 317 509 1781
I left a message for [redacted]--if the windows in need of service are from his contracts in which there is no trip or labor charge (2003 and 2004), then BEE will not charge for the trip or labor. I will ask Mary Lynn to call and go over this. The windows which have a contract 2001 and 2002 the labor is charged after 2 years.thank you Pam [redacted], co owner [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]With this being agreed upon I would like to add that having not gone through the Revdex.com we never would have been contacted again and I really feel no resolution would have been offered except their standard response. It should not take a complaint to the Revdex.com to get a phone call back after over a month. I would not recommend this company to anyone after this. Thank you Revdex.com for stepping in and getting the ball rolling for us to come to some kind of resolve with this Bee Window company out of Fishers, IN. It does make me wonder how many others have had problems with this company but did not go that extra step to you, Revdex.com to get some kind of resolve. Thank you again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me as long as all items promised are completed.
Regards,
[redacted]
I spoke to [redacted] on 11/7/15 and apoligized for the delaywe did indeed send a new service woman out to the job and have to have a second service tech go back because she did not understand we needed the thickness of the glass --as she was new to the company. I personally called [redacted]...
at this time to explain this and apologize. We are sorry for the delays. In addition, the glass was delayed in shipment to us, causing us to have to move the job backwe do have the glass here now and will be at the home on 11/23 to install the glasswe will waive the balance due on labor because of the delays.Pam [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Pam and George F[redacted] and BEE Window acknowledge Mr. [redacted] has leaking issues with the bath system installed by us. We acknowledge the leaks are caused by issues at installation. Rather than try to repair again, BEE will do a full tear out and install all new green board and sub floor and new...
walls and new tub. BEE will also inspect, repair other areas like drywall that have been damaged. All products are on order. We thought they were to arrive the last week of July, but did not. We are hopeful they arrive during this first week of August. Once they arrive, an install date will be set. BEE has hired a expert in the area of tile and baths to handle this re install. we are sorry for the issues this has caused. Pam F[redacted] 317 509 1781
BEE will order 4 pieces of glass at no charge, [redacted] will come to BEE and pick up the glass as ordered per the sizes he requested.Going forward if the glass does not fit, [redacted] will have to pay for the glass at $100 per piece. On any additional warranty work, BEE will have to measure and...
order and install glass needed at the prevailing rates at the time.Pam F[redacted], co owner[redacted]