Revdex.com:
I reluctantly cannot accept this offer from LKQ. The letter refers to the original engine purchased which also failed. LKQ did in fact credit me the amount I paid for it towards the reman as I provided documentation showing. That warranty was honored for the part only as the engine had barely 2000 miles on it. A Carfax check clearly shows this. I had to wait months for this to be honored then and was left without the car for the duration. I was then offered another engine with 100000 more miles on it than the original one purchased. I understandably declined following the first failure and opted to give LKQ another chance and forked over the extra money for a reman after being assured by Rick Westphal that this engine would be covered by the LKQ warranty for 3 years. I received no coverage for the labor on the first engine and did not want to be without the vehicle again so I took what I thought to be the safe route. Low and behold the new engine threw a code immediately after install. I was again stuck without the vehicle for months awaiting the warranty process. LKQ would provide no Info on the warranty status and referred me to a Stuart Williams through ATK. After a long awaited answer and numerous inspections Stuart verified a new engine was being sent. [redacted] installed the replacement and finally after all of that time I had the vehicle running as it should with the replacement engine. I feel as a consumer I have endured a great deal of problems from the start to the end of my transaction. I have spent a large amount of money repairing this vehicle and have been inconvenienced to say the least having to arrange alternative transportation to get my child to school and my wife to work as throughout this entire issue I was left with one car. Given that I have paid every dime to the shops and LKQ despite all of this I believe the labor cost of the second install in full will be the only satisfactory outcome. I thank all involved for the time invested on this and hope to resolve this soon . K.I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Justin [redacted]
On November 3, 2014, the customer ordered and paid for a used engine to be delivered to a shop in Hartford, WI. The engine was delivered on November 6, 2.014. The used engine came with a 6 month or 6,000 mile part only warranty. When first contacted by the installing shop sometime in June, the...
engine had already fallen outside of the warranty limit of 6 months. LKQ made to the decision to offer the customer his money back or he could use it toward a remanufactured engine. The new engine was ordered on September 14, 2015. On September 25, 2015, the remanufactured engine was delivered to the same shop which installed the used engine for this customer in Hartford, WI. On January 4, 2016, the customer contacted us about an issue occurring with his vehicle. "Engine cuts out at 3000+ RPM's" and "showing codes P0301 and P0302" were the reasons given. LKQ had the engine manufacturer, AT K, take over on the engine concerns. Their finding was the engine was damaged by terminology called engine wash. This happens when an engine is cranking over for long period of time without the engine firing. This takes ail the oil out of the cylinders causing damage to the engine. LKQ did sent an inspector to verify the damage and decided again to help the customer with another unit at no additional cost. LKQ did not pay for any labor because of the damage caused by the "fuel wash" I feel LKQ has been very fair in helping this customer - when his used engine failed past the 6 month warranty period we gave the customer full credit toward a new engine. The new engine did not fail because of workmanship; it failed because of install issues. LKQ is willing to split their National labor rate in this matter; we would use Ali-Data Repair, a note labor guide. We would consider this to be the final claim for the customer and all warranties are completed,
Revdex.com:
I reluctantly cannot accept this offer from LKQ. The letter refers to the original engine purchased which also failed. LKQ did in fact credit me the amount I paid for it towards the reman as I provided documentation showing. That warranty was honored for the part only as the engine had barely 2000 miles on it. A Carfax check clearly shows this. I had to wait months for this to be honored then and was left without the car for the duration. I was then offered another engine with 100000 more miles on it than the original one purchased. I understandably declined following the first failure and opted to give LKQ another chance and forked over the extra money for a reman after being assured by Rick Westphal that this engine would be covered by the LKQ warranty for 3 years. I received no coverage for the labor on the first engine and did not want to be without the vehicle again so I took what I thought to be the safe route. Low and behold the new engine threw a code immediately after install. I was again stuck without the vehicle for months awaiting the warranty process. LKQ would provide no Info on the warranty status and referred me to a Stuart Williams through ATK. After a long awaited answer and numerous inspections Stuart verified a new engine was being sent. [redacted] installed the replacement and finally after all of that time I had the vehicle running as it should with the replacement engine. I feel as a consumer I have endured a great deal of problems from the start to the end of my transaction. I have spent a large amount of money repairing this vehicle and have been inconvenienced to say the least having to arrange alternative transportation to get my child to school and my wife to work as throughout this entire issue I was left with one car. Given that I have paid every dime to the shops and LKQ despite all of this I believe the labor cost of the second install in full will be the only satisfactory outcome. I thank all involved for the time invested on this and hope to resolve this soon . K.I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Justin [redacted]
On November 3, 2014, the customer ordered and paid for a used engine to be delivered to a shop in Hartford, WI. The engine was delivered on November 6, 2.014. The used engine came with a 6 month or 6,000 mile part only warranty. When first contacted by the installing shop sometime in June, the...
engine had already fallen outside of the warranty limit of 6 months. LKQ made to the decision to offer the customer his money back or he could use it toward a remanufactured engine. The new engine was ordered on September 14, 2015. On September 25, 2015, the remanufactured engine was delivered to the same shop which installed the used engine for this customer in Hartford, WI. On January 4, 2016, the customer contacted us about an issue occurring with his vehicle. "Engine cuts out at 3000+ RPM's" and "showing codes P0301 and P0302" were the reasons given. LKQ had the engine manufacturer, AT K, take over on the engine concerns. Their finding was the engine was damaged by terminology called engine wash. This happens when an engine is cranking over for long period of time without the engine firing. This takes ail the oil out of the cylinders causing damage to the engine. LKQ did sent an inspector to verify the damage and decided again to help the customer with another unit at no additional cost. LKQ did not pay for any labor because of the damage caused by the "fuel wash" I feel LKQ has been very fair in helping this customer - when his used engine failed past the 6 month warranty period we gave the customer full credit toward a new engine. The new engine did not fail because of workmanship; it failed because of install issues. LKQ is willing to split their National labor rate in this matter; we would use Ali-Data Repair, a note labor guide. We would consider this to be the final claim for the customer and all warranties are completed,