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L.L. Bean Reviews (16)

• Nov 23, 2021

Credit Card
Last year I applied for a credit card. I was shocked when I was refused due to "not enough credit experience." My husband and I purchased an automobile last year. The salesman told us we had the BEST credit reports he had ever seen. We buy most of our purchases with store credit cards and our Master Card. We pay the total amount each time. We have been doing this for 17 years. Why doesn't LL Bean tell the truth and say we don't buy enough merchandise from them so they don't wish to bother with us. We don't have a problem getting credit anywhere else. A disclaimer would even be nice that states to the effect if you don't buy from us regularly during the year don't waste your time filling out and online application or applying over the phone. I wouldn't even give a one star if there was a zero option when it relates to truth and LL Bean credit card card application. I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Judy Hackett was amazing!!! Regards, [redacted]

I left a message for Mr [redacted] , apologized and addressed his concerns when his order was not filled/delivered within our shipping quote I let him know I was sending the requested shoes, and that I gave an additional discount on the shoes I also stated that I shared the details of his experience about this service failure with managers here Mr [redacted] was pleased by my actions, and I consider this matter resolved [redacted] L.LBean Corporate Offices Executive Customer Assistant

I left a phone message today for Ms*** I reviewed the recent returns and agreed to assist her in obtaining another wool blazer if she's still interested or will cash out the gift card she received and issue a refund instead, whichever she prefers.I explained that the blazer she returned # [redacted] was originally listed @ $We no longer have that same color/size but another Signature Italian Wool Blazer # [redacted] in size 10, Camel or # [redacted] Signature Italian Wool Blazer in size 10, True Navy I also reviewed that we had previously discussed with her the liquidated bathing suits not sold by L.L.Bean through any of our direct business channels, that cannot be returned for refund When we reviewed those details, Ms [redacted] understood and agreed that we would dispose of the suits.I'm hopeful that one of the blazers above may serve her needs or will be glad to issue the $refund for the returned blazer[redacted] Executive Customer Assistant [redacted] ***

After review with our finance department I see that Mr. [redacted] has returned the paddle board. However, the bank denied the original charge from L.L.Bean and we were never paid. Although we can confirm the board was returned we cannot provide a receipt stating L.L.Bean was paid $1,349.00.If Mr.... [redacted] is willing to collect records from his previous bank we would be happy to speak with him about his findings.Sincerely, [redacted] Executive Customer Assistant1- [redacted]

After review of Ms [redacted] 's order I can understand the frustration she experiencedWhen she placed these two orders, our inventory showed the hat was in stock but once the orders went to fill, it had sold out Regrettably, this was never communicated to Ms [redacted] s.Fortunately our Mall of America store had the hat in stock and it was expedited out 12/at no charge and delivered 12/I'm pleased Customer Service was able to resolve this for Ms [redacted] sWe apologize for her earlier disappointment and hope she will give us the opportunity to better serve her in the future

Ms [redacted] ’s return was processed on May 16th A refund of $was credited to her [redacted] account This represents the value of the returned merchandise, $69.00, minus the $fee for use of the convenience shipping label Within this same transaction, a charge of $was submitted for the requested exchange item We follow standard business practice and complete refund transactions according to the agreement that we have with banks and credit card companies We refund the original method of payment If a bankcard was used for an order, we issue credit to that same bankcard for returned merchandise If an exchange is requested, we then charge for the new order Customers have typically been responsible for the postal fee to return merchandise We include two labels with orders The convenience label is entirely optional, and we believe the price is fair As instructions explain, this label allows customers the convenience of returning packages by [redacted] via drop box, store location or driver We deduct $from the refund when this label is used If they prefer they may use the other label, also included, and pay the postage upfront using the carrier of their choice Return postage is waived or reimbursed in certain situations Each situation is unique so a decision is made on a case by case basis We waive the prepaid label fee or reimburse the return postage when the reason for the return or exchange is due to an L.L.Bean error or the return reason code suggests that the fault is ours Today I have applied a credit of $to Ms [redacted] ’s credit card account for refund of the return postage fee As she asked, we have recalled the package containing the exchange orderI have advanced full credit of $to the account We are sorry for the confusion that occurredWe look forward to serving her better in the future Sincerely, [redacted] Executive Customer Assistant Executive Office L.LBean, Inc.® | Casco St| Freeport ME [redacted] | ( [redacted] [redacted]

Our Returns Department staff worked with Mr [redacted] to try to verify purchases We made multiple attempts to cross reference details he gave with our records but located no store or mail order purchasesHe said that some garments might have been gifts, but no further information under those households could be found either Mr [redacted] stated he called and we told him that we would accept returns even though he had no records Upon receipt, supervisors reviewed and called to explain why we needed to verify that merchandise was actually purchased from us We reviewed the intent of our Satisfaction Guarantee and talked about the earlier returns we had processed for him, as exceptions, in good faith We discussed our policy and pointed out conditions, detailed on our site, under which returns would not be accepted We reviewed that we could not accept the men’s and women’s items in a wide range of sizes and would ship them back We also explained why we would include a letter confirming that we will require receipts as proof of purchases for any of his returns going forwardThe Corporate Office relies upon the thoroughness, accuracy, and professionalism of our Returns staff We stand by their decisions Sincerely, [redacted] Executive Customer AssistantL.L.Bean – Corporate OfficesFreeport ME

Day after I filed a complaint here, LLBean canceled my order!!! Dear Friend and Valued Customer, We regret to inform you that the following item from your order listed below is not available for shipmentOrder number: [redacted] Allagash Oxford Shoe Leather/Suede Men'sDelivery of Order number: [redacted] Allagash Oxford Shoe Leather/Suede Men's I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI accept LL Bean's offer of a refund in the amount of $to be sent to my home address: [redacted] Regards, [redacted] ***

I am in dialog with Mr [redacted] He told he that his is reconsidering and he may want to keep the bedI have provided him with my contact information and await his decision Sincerely, [redacted] Executive Customer AssistantExecutive Office L.LBean, Inc.® I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] As stated they did refund my money on 5/26/but since the have deducted the exact amount out of my account again, which caused my account to be in the negative due to an unplanned withdrawal and insufficient fundsSo I now have to pay an extra $to my bank because LL Bean withdrew money yet again without my authoritySo now I owe my bank money and dealt with this headache with them for over a month just to continue to be treated unfairly and costs me money that I didn't haveIt's a battle that still continues to not be resolved Regards, [redacted]

On November 14, 2017, Ms [redacted] purchased our Item # [redacted] Misses Petite Bayside Stretch Corduroy Favorite Fit Straight Leg Pants in Carbon Navy Size The pants were delivered on November 25, Ms [redacted] sent the pants back for return due to incorrect size The return was processed on December 5, Since the original order was made under one name ( [redacted] ***) and the return came in under another name ( [redacted] ***), the return processed for a return gift card, according to policy On December 14, 2017, Ms [redacted] sent an email asking for a credit to the original method of payment L.LBean Customer Service sent a reply stating if she would like a credit back to the original credit card to please call 1- [redacted] , with the account information, and we would be happy to help herMs [redacted] sent a second email on December 19, asking again for assistance for return credit L.LBean Customer Service sent a similar reply to her asking for a call in order to offer further assistance On January 17, 2018, I left a telephone message for Ms [redacted] stating that we requested $credit to the [redacted] account used on the original order I told her to keep the gift card she received to apply toward a future purchase***Executive Customer Assistant [redacted] Ext***

L.L.Beans goal is to provide exceptional products and services to customers and I'm sorry we've let Mr [redacted] down I understand his frustration that when he went to place his order we didn't have what he wanted.We try to have items in stock for customers but sometimes popular styles, sizes and colors sell out I understand Mr [redacted] is also disappointed with our December promotionIf he would still like to place an order for boots we will certainly honor the discountAfter reviewing our records I see a watch battery replacement occurred in Occasionally, some products, like the [redacted] watch, may no longer be sold or serviced by L.L.Bean As our guarantee promises, if an item fails and cannot be repaired or exchanged for an exact replacement, we will accept it back and refund the price paid We benefit from Mr [redacted] ’s comments and appreciate his perspective [redacted] Executive Customer Assistant [redacted] , Ext***

This matter was brought to my attention, and I reviewed details with the appropriate people here The internet order for pants and binoculars was placed on September by [redacted] *** We confirmed its processing and delivery to the same address, however, to Mr [redacted] *** instead On Thursday September a call was transferred from a company phone representative to our Loss Prevention Department Mr [redacted] did not want replacement binoculars - only card credit We explained that he would in this case have to dispute the charge with his credit card company When he called again on Saturday September 26, a supervisor relayed his message to the appropriate department Our investigator spoke with Mr [redacted] again Mr*** said hewas going to dispute the charge on the credit card and concluded the call.At this point this matter is between Mr [redacted] and his bank[redacted] .L.Bean Corporate Offices [redacted] , Ext***

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Address: 95 Main St., Freeport, Maine, United States, 04032


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