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LL Realty, Inc.-Fernley

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Reviews LL Realty, Inc.-Fernley

LL Realty, Inc.-Fernley Reviews (4)

Initial Business Response /* (1000, 5, 2015/10/29) */
Contact Name and Title: ***
Contact Phone:
Contact Email: [email protected]
To Whom It May Concern:
In reference to ***, ***:
*** submitted a work order
for morepairs on 9/10/15; part of that work order was that the toilet was leaning and needed repair*** General Repair LLC made arrangements to meet with *** on 9/15/to address the morepairs, including the leaning toilet
*** General Repair LLC diagnosed the problem to be the flooring under the toiletFor this project, we would need to obtain owner approval prior to starting workHowever, this particular owner prefers to do his own repairs, therefore, we did not have approval to fix the flooring
In the meantime, *** emailed the office on 9/23/stating that the toilet needed a new wax ringWe set up a work order immediately, and when *** General Repair LLC contacted the *** to make an appointment, she had stated that her brother-in-law replaced the wax ring already
Once the owner decided he actually did not have the time to complete the flooring work, he authorized *** General Repair LLC to complete the job
*** General Repair LLC went back on October 27, to address a patio light issue and also to examine the details of the flooring project, since we had now obtained owner approval to fix the flooringThey determined that the project is quite extensive, as there is water damage underneath the mortarThey will be sending us an estimate of this project today so we can get owner approval for the larger amount of work to be done
It is our intention to rectify any future problems with ***We do not take lightly needed repairs and we will continue to work with her until she is completely satisfied

Final Consumer Response /* (2000, 6, 2018/01/30) */
LL Realty refunded the money in full on 01-31-2018 by check.

Final Consumer Response /* (2000, 7, 2017/10/11) */
The matter is being resolved by the company.

I have lived in a unit this company manages since Aug 15, 2015. A few days after moving in I called to let them know I needed repairs done. It took them 5 weeks to come to my house to fix the things I needed. While at my house they didn't fix the toilet like I had asked. A day or two after the repairs were done the toilet stared to move. I sent an email on 9/23/15 advising the company that the toilet needs a new wax ring. The next day I received an email back stating they would have someone come fix it. Today is Oct 18,2015 and no one has been here to fix it. It is absurd to have to wait a month for any kind of repairs to be done. I pay my rent on time and it is the management companies job to fix the things that do not work. I have asked several times for the landlords name and they refuse to give it to me. I am sure they don't want him to know how unsatisfied his renters are. I work with a lady who uses this same company to rent out a home she has and she said they are always fast to fix the problems that come up for her. I am now wondering if they have something against me or why is that not the case for me. bottom line I should not have to harass these people for a month for them to come fix the issues I have. I am at a loss, and I don't know who else to contact for guidance.Thank you for your time, [redacted]Desired SettlementI would like someone to come out to my house and fix my toilet. all it needs is a new wax ring.Business Response Contact Name and Title: [redacted]Contact Phone: 775 575 9550Contact Email: [email protected] Whom It May Concern: In reference to [redacted], [redacted]: [redacted] submitted a work order for move-in repairs on 9/10/15; part of that work order was that the toilet was leaning and needed repair. [redacted] General Repair LLC made arrangements to meet with [redacted] on 9/15/15 to address the move-in repairs, including the leaning toilet. [redacted] General Repair LLC diagnosed the problem to be the flooring under the toilet. For this project, we would need to obtain owner approval prior to starting work. However, this particular owner prefers to do his own repairs, therefore, we did not have approval to fix the flooring.In the meantime, [redacted] emailed the office on 9/23/15 stating that the toilet needed a new wax ring. We set up a work order immediately, and when [redacted] General Repair LLC contacted the [redacted] to make an appointment, she had stated that her brother-in-law replaced the wax ring already. Once the owner decided he actually did not have the time to complete the flooring work, he authorized [redacted] General Repair LLC to complete the job. [redacted] General Repair LLC went back on October 27, 2015 to address a patio light issue and also to examine the details of the flooring project, since we had now obtained owner approval to fix the flooring. They determined that the project is quite extensive, as there is water damage underneath the mortar. They will be sending us an estimate of this project today so we can get owner approval for the larger amount of work to be done. It is our intention to rectify any future problems with [redacted]. We do not take lightly needed repairs and we will continue to work with her until she is completely satisfied.

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Description: Real Estate Services, Property Management, Real Estate - Commercial, Real Estate

Address: 1460 US Highway 95A N STE 1, Fernley, Nevada, United States, 89408-4604

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