L&L Tours

At this time, I have been contacted directly by L&L Tours regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
Below is the transcript of the email with taketours and L&L touTuesday, August **, 2014, wrote:
*** * wrote on 2014-08-** 05:11:25Dear ***,
*** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** ** **
*** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** ***
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*** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *
*** *** *** * *** *** *** *** *** *** *** ** *** *** *** I replied with the below email-
Date: Tue, Aug **, at 5:AM
Subject: Re: Re: 2-Day Niagara Falls Tour from New York/New Jersey - L & L Travel
To: "***" If the training is still under process then why would you have a tour and send amateurs to guide and drive the tour?
This is not an explanation nor an excuse for what happened with usIdeally I would want my refund for all the trouble, pain and unprofessional behaviorI think thts the least you can do since everyone is under training and you had yo send amateurs.Latest reply from the tour company-
*** * wrote on 2014-08-** 02:32:
Dear *** ***,
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** * *** * ** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** ** ** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ** ** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** * *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** * ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** * *** ** ** *** *** ** *** *** ** *** *** *** ** *** *** *** * ** *** ** *** *** *** *** ** *** * ** * *** *** ** *** *** ** *** ** *** ** *** *** *** * *** *** *** ** *** *** * *** *** *** *** *** *** *** *** *** ** *** ** *** ***
Sincerely,
*** *
Customer Support Team
I clearly stated that I need refund for all the trouble we had during the tourThey accepted that the tour and the bus was not as per expectations and apologized for the inconvenience But instead of refunding the money they are offering 3% discount for the tour which I would never take.
Since the response was not as per my expectations I logged a complaint with BBC after speaking to the businessPlease let me know in case you require any additional information.In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At this time, I have been contacted directly by L&L Tours regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
Below is the transcript of the email with taketours and L&L tours-
On Tuesday, August **, 2014,
wrote:
*** * wrote on 2014-08-** 05:11:25Dear ***,
*** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** ** **
*** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** ***
** *** *** ** * *** *** *** * ** *** *** ** *** *** *** *** *** ***
*** ** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** ** *** *** ** ** *** *** *** ** *** ** *** ** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** * *** ** *** *** *** *** ** * *** *** ** *** *** *** * ***
*** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *
*** *** *** * *** *** *** *** *** *** *** ** *** *** ***
I replied with the below email-
Date: Tue, Aug **, at 5:AM
Subject: Re: Re: 2-Day Niagara Falls Tour from New York/New Jersey - L & L Travel
To: "***"
If the training is still under process then why would you have a tour and send amateurs to guide and drive the tour?
This is not an explanation nor an excuse for what happened with usIdeally I would want my refund for all the trouble, pain and unprofessional behaviorI think thts the least you can do since everyone is under training and you had yo send amateurs
Latest reply from the tour company-
*** * wrote on 2014-08-** 02:32:
*** *** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** * *** * ** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** ** ** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ** ** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** * *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** * ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** * *** ** ** *** *** ** *** *** ** *** *** *** ** *** *** *** * ** *** ** *** *** *** *** ** *** * ** * *** *** ** *** *** ** *** ** *** ** *** *** *** * *** *** *** ** *** *** * *** *** *** *** *** *** *** *** *** ** *** ** *** ***
Sincerely,
*** *
Customer Support Team
I clearly stated that I need refund for all the trouble we had during the tourThey accepted that the tour and the bus was not as per expectations and apologized for the inconvenience But instead of refunding the money they are offering 3% discount for the tour which I would never take
Since the response was not as per my expectations I logged a complaint with BBC after speaking to the businessPlease let me know in case you require any additional information
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear [redacted], We have received your latest mail regarding case ID [redacted]. Truly, there might be some misunderstandings in our previous communication. Hope this one would clear your confusions. As a legal registered tour company, we highly value any feedback from our customers, and we would like to assist our customers under a well-timed procedure. After a thorough re-investigation over this case, we are aware of what exactly happened on that tour. Please allow me to make following explanation about it: [redacted] and [redacted], who were the legitimate travelers, booked a New York-Niagara Fall-Boston 3-day tour from [redacted]. The departure date of the tour was 09/**/2015 (TUE), and the pick-up location was at White Castle, Jersey City at 8:15 AM (EST). Since we are operating tours with customers coming from different pick-up locations, we usually chose the fastest route to reduce the waiting time of our customers. On that day, the tour bus were actually started from Chinatown, Manhattan around 8 AM (EST). Traffic Jams caused severe delays on the next stop at Jersey City which was [redacted] pick-up spot. This inevitable and unpredictable delay indeed extended [redacted] waiting time to half an hour more, but not like what [redacted] claimed "Hours of waiting"! Moreo ver, regarding [redacted]'s request for full refund of that tour, we would like to make such statement: As a tour operator contracted with [redacted], we, L&L Travel Enterprise Inc. , keep the rights of all explanation on tour operation. We trust that we did not skip any scheduled attractions on [redacted] itinerary, and this was logically and legitimately assumed to be agreed by [redacted], [redacted] and [redacted] since we never receive anything from them claiming the schedule were affected. According to our policy as well as notice for travelers from [redacted], we cannot refund the money if the customers are already on tour, and not to even mention that it is been almost a year after [redacted] finished the tour. I trust the above statement cleared any confusions from you and [redacted]. Nothing would make L&L better than to hear that we pleased our customers. Once again, thanks for your patience. Please let me know if you still have any other concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This response is absolute hogwash the passengers [redacted] where left stranded for exactly 1hour and 42 mins, I was standing with them.Further more it was nothing to do with Traffic as someone from the tour contacted my cell phone 10 mins past pickup time to enquire where we were waiting as they couldn't find us, it was then that the person on the phone advised they where given wrong information as to the pick up address and they where still in NYC waiting.As for the Tour 4 bus changes and non English speaking tour is not in your advertisements therefore your advertisements are false and fictitious, secondly [redacted] took a fall during the trip and the guide was advised and didn't seem to care, there was no assistance offered from anyone in your company what so ever, this is a further matter at the moment that is being dealt with by our lawyers due to the nature of the injury sustained while on tour with your company.We advised your company several times of the issues and the problems and you failed to contact us or advise us of anything, a full refund is in order because you broke your own contract of sale. Regards [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern,L&L Travel Inc. indeed received an email regarding this case. However, we trust this case is delivered to wrong party since L&L Travel did not receive any order# [redacted] from Golden Bus Tour. In addition, there is no tour guide called Alfred ever in our database. Here...

is the context of email we responded to [redacted] at sat 10/**/2016 11:04 AM./*Hello [redacted],Thanks for reaching us. We highly value any feedback from our customers. This is Quality Control Department, L&L Travel Inc., we are dedicated into resolving issues on tour for our customers. Regarding your case, please provide us the Invoice#, and/or more details of tourists attended the tour. In addition, please be kindly advised, there is no tour guide called Alfred ever in our database; for more information to be assured, we suggest you contact Golden Bus Tours.Thank you and have a good day!Best,*/Please kindly advise if there is anything we could assist with. Thank you and have a good day!

This tour is not worth the money. They don't have facility for little kids that is one year old. I am never going on tour again with you guys

Review: I purchased a one day tour of New York for three. The tour date was for September*, 2013. After meeting with a representative at the flushing meeting ground I was informed that it was mandatory that I do two excursions, cash only. I reviewed the terms in conditions on my receipt and that was not there. The representative then looks at the website from his cellular phone and even he had difficulty locating that information. The way it reads to the consumer is that there is a ten dollar fee for the tour and that the excursions are optional and not included in the ten dollar fee. Being that I paid the ten dollar fee the representative agreed that I will use the shuttle service to and from manhattan but not do the actual tour. We take the shuttle to Chinatown and it is complete anarchy. There are five meeting points on various streets with unmarked vehicles. No real system. Just very unorganized, very shady. The only information that I need at this point is the location and time for the shuttle back to flushing, queens. I was informed that my tour guide would be [redacted]). We stand for more than an hour waiting for [redacted]. When [redacted] arrives I start to explain the situation. [redacted] cuts me off and tells me that if I'm not doing the tour not to follow him. I tell him I just need to know how to get back to queens and he tells me to go to the office. I have no idea where the office is. I ask him to contact a manager so that I can get the information needed. [redacted] begins to become agitated. I inform him that I paid, have my receipt, and need to get back to the original destination. [redacted] starts using profanity. I ask him his name. He turns his identification badge that was on a strap around his neck. I turn the badge to see his name. [redacted] then attempts to punch me with a swing of his fist. I called the cops. I stand next to the van with one leg on the van and both [redacted] and the driver are threatening to slam the door on my leg. I tell them that this would be assault. [redacted] is calling me a host of obscenities. When [redacted] realizes that I am on the phone with the police he disappears. The police arrive and inform me that this is a civil matter, not a criminal matter and that I should save my receipt and contact a lawyer. I am not going to contact a lawyer for $30 but I do expect a refund.Desired Settlement: I desire a refund for the $30 for the tour that was falsely advertised and the verbal and physical threat from [redacted]. Also prior to this incident I booked a two day tour of Washington, Philadelphia, and Baltimore for September [redacted], 2013 for $152. I attempted to cancel this tour on Sunday September *, 2013 by phone, live Internet chat, and email. I desire for the company not to charge my credit card for this future tour date.

Consumer

Response:

At this time, I have not been contacted by L&L Tours regarding complaint ID [redacted]. the company also billed the charge card for the friday trip.

Sincerely,

Review: We booked a 2 day Niagara trip from take tours and the company operating the same is L&L tours. They sent a very old bus for the tour. First thing when we went about 2 miles further we could smell dirty fumes from the toilet of the bus. After constant complaining, the driver cleaned it.

In the evening the bus stopped working in the middle of nowhere. It took about 3-4 hours for them to get a new bus for us. We had women and small children in the bus who had to suffer. The tour guide and the drivers were both rude and very unprofessional.

After coming back form the tour when we contacted the tour it absolutely refused for refund and they said that they would provide training to their employees. In the first place why send such unprofessional people and such old bus to the tour.Desired Settlement: I expect the tour company to give us full refund of the tour for all the trouble we had to go through during the trip.

$216 was debited from the credit card and also $16 was paid via cash in the name of the "services"

Consumer

Response:

At this time, I have been contacted directly by L&L Tours regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

Below is the transcript of the email with taketours and L&L tours-

On Tuesday, August **, 2014, <[redacted]> wrote:

[redacted] wrote on 2014-08-** 05:11:25Dear [redacted],

I replied with the below email-

Date: Tue, Aug **, 2014 at 5:00 AM

Subject: Re: <to [redacted]> Re: 2-Day Niagara Falls Tour from New York/New Jersey - L & L Travel <from TakeTours>

To: "[redacted]" <[redacted]>

If the training is still under process then why would you have a tour and send amateurs to guide and drive the tour?

This is not an explanation nor an excuse for what happened with us. Ideally I would want my refund for all the trouble, pain and unprofessional behavior. I think thts the least you can do since everyone is under training and you had yo send amateurs.

Latest reply from the tour company-

[redacted] wrote on 2014-08-** 02:32:22

Sincerely,

Customer Support Team

I clearly stated that I need refund for all the trouble we had during the tour. They accepted that the tour and the bus was not as per expectations and apologized for the inconvenience . But instead of refunding the money they are offering 3% discount for the tour which I would never take.

Since the response was not as per my expectations I logged a complaint with BBC after speaking to the business. Please let me know in case you require any additional information.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by L&L Tours regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

Below is the transcript of the email with taketours and L&L tours-On Tuesday, August **, 2014, <[redacted]> wrote:

[redacted] wrote on 2014-08-** 05:11:25Dear [redacted],

[redacted] I replied with the below email-

Date: Tue, Aug **, 2014 at 5:00 AM

Subject: Re: <to [redacted]> Re: 2-Day Niagara Falls Tour from New York/New Jersey - L & L Travel <from TakeTours>

To: "[redacted]" <[redacted]>If the training is still under process then why would you have a tour and send amateurs to guide and drive the tour?

This is not an explanation nor an excuse for what happened with us. Ideally I would want my refund for all the trouble, pain and unprofessional behavior. I think thts the least you can do since everyone is under training and you had yo send amateurs.Latest reply from the tour company-

[redacted] wrote on 2014-08-** 02:32:22

Dear [redacted],

Sincerely,

Customer Support Team

I clearly stated that I need refund for all the trouble we had during the tour. They accepted that the tour and the bus was not as per expectations and apologized for the inconvenience . But instead of refunding the money they are offering 3% discount for the tour which I would never take.

Since the response was not as per my expectations I logged a complaint with BBC after speaking to the business. Please let me know in case you require any additional information.In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,