Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This business has yet again, exposed and confirmed the deceptive conductive and nature of their operation through their response.Problem with response:Wear and tear/gasoline is already covered in the $as verbally stated by the tour guideYou cannot charge this again and disguise this fee as attraction entry fee titled ‘scenic tour’($25-11=$14)If you are charging this wear and tear fee for one attraction item, correspondingly for consistency you would need to charge it for each and every attraction item, which I have noted you did notWhat makes this attraction item deserving of a so called ‘wear and tear’ fee when other items do notThus this fee was obviously a deceptive means for you to lure in more money.Your argument that I have already visited the Old Fort and hence you cannot refund is flawedI have every right to request a refund as I visited under the pretence that it was a ‘scenic Niagara tour’Had you openly disclosed and been more transparent about what this attraction item was there was, I would not have spent $for ‘Old Fort’ where entry fee was only $and the component of this attraction was a ‘FEE FREE’ visit of the whirlpool.I am entitled to ($25per person x 3): scenic tour ($4per person x x 2days): tour guide This totals to $99.I will not proceed to do a quick calculation of the number of tourists who have openly deceived on my bus multiplied by the number of tours run by your company in a week, multiplied by the number of weeks in a year and again by the number of years your company has been in operationThat would be the actual figure you should be paying as a penalty, not my measly $99.This is a matter of principles that I am standing up for In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This business has yet again, exposed and confirmed the deceptive conductive and nature of their operation through their responseProblem with response: Wear and tear/gasoline is already covered in the $as verbally stated by the tour guideYou cannot charge this again and disguise this fee as attraction entry fee titled ‘scenic tour’($25-11=$14) If you are charging this wear and tear fee for one attraction item, correspondingly for consistency you would need to charge it for each and every attraction item, which I have noted you did notWhat makes this attraction item deserving of a so called ‘wear and tear’ fee when other items do notThus this fee was obviously a deceptive means for you to lure in more moneyYour argument that I have already visited the Old Fort and hence you cannot refund is flawedI have every right to request a refund as I visited under the pretence that it was a ‘scenic Niagara tour’Had you openly disclosed and been more transparent about what this attraction item was there was, I would not have spent $for ‘Old Fort’ where entry fee was only $and the component of this attraction was a ‘FEE FREE’ visit of the whirlpoolI am entitled to ($25per person x 3): scenic tour ($4per person x x 2days): tour guide This totals to $I will not proceed to do a quick calculation of the number of tourists who have openly deceived on my bus multiplied by the number of tours run by your company in a week, multiplied by the number of weeks in a year and again by the number of years your company has been in operationThat would be the actual figure you should be paying as a penalty, not my measly $This is a matter of principles that I am standing up for In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear Customer,Thank you very much for sharing the customers’ feedback about our serviceWe highly value every feedback and suggestion to improve our service qualityAnd please accept our sincere apology if there is any inconvenience or disappointment you may get from our serviceRegarding to your feedback, we are making following explanations and solutions with a thorough investigation.The in-depth tour is $25, which contains two program, a special visit to Old fort Niagara and Whirlpool state parkSince whirlpool state park is a State owned facility, it does not charge an admission to go inside, however, if you are going there with your own car, it is technically not totally free to you, considering the cost of gasoline, wear & tear of the vehicle, & insurance etcand therefore, our company is putting a package together to charge $for both places so you can have a chance to see Niagara Falls in more detailsWe feel sorry that you dissatisfy with the package, according to our customer satisfaction protect policy, we would like to refund you the whirlpool state park difference, which is ($25-$12)*3pax=$We understand that you may not satisfy with the Old Fort Niagara($12/person), but as you have already visited, we cannot refund you this part.Also, we feel sorry that you are not satisfied with the tour guide's service, we would like to refund her service fee, $4/person*3pax*2days=$24, to show our sincere apologyWe will retrain the tour guide to improve her professional skills and service quality.Hence, the total refund would be $39+$24=$63.Hope the above explanations and solutions satisfy youIf you are US residences, please offer us your official name and address, then we will directly send checks to you.If you have any questions, please feel free to E-mail us directly to [redacted]
Dear [redacted] , We will contact the agent, Tours4Fun and let them refund to you because your address is not in USAIf you have any further concerns, feel free to contact us directly at [redacted] Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This business has yet again, exposed and confirmed the deceptive conductive and nature of their operation through their response.Problem with response:Wear and tear/gasoline is already covered in the $as verbally stated by the tour guideYou cannot charge this again and disguise this fee as attraction entry fee titled ‘scenic tour’($25-11=$14)If you are charging this wear and tear fee for one attraction item, correspondingly for consistency you would need to charge it for each and every attraction item, which I have noted you did notWhat makes this attraction item deserving of a so called ‘wear and tear’ fee when other items do notThus this fee was obviously a deceptive means for you to lure in more money.Your argument that I have already visited the Old Fort and hence you cannot refund is flawedI have every right to request a refund as I visited under the pretence that it was a ‘scenic Niagara tour’Had you openly disclosed and been more transparent about what this attraction item was there was, I would not have spent $for ‘Old Fort’ where entry fee was only $and the component of this attraction was a ‘FEE FREE’ visit of the whirlpool.I am entitled to ($25per person x 3): scenic tour ($4per person x x 2days): tour guide This totals to $99.I will not proceed to do a quick calculation of the number of tourists who have openly deceived on my bus multiplied by the number of tours run by your company in a week, multiplied by the number of weeks in a year and again by the number of years your company has been in operationThat would be the actual figure you should be paying as a penalty, not my measly $99.This is a matter of principles that I am standing up for In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This business has yet again, exposed and confirmed the deceptive conductive and nature of their operation through their responseProblem with response: Wear and tear/gasoline is already covered in the $as verbally stated by the tour guideYou cannot charge this again and disguise this fee as attraction entry fee titled ‘scenic tour’($25-11=$14) If you are charging this wear and tear fee for one attraction item, correspondingly for consistency you would need to charge it for each and every attraction item, which I have noted you did notWhat makes this attraction item deserving of a so called ‘wear and tear’ fee when other items do notThus this fee was obviously a deceptive means for you to lure in more moneyYour argument that I have already visited the Old Fort and hence you cannot refund is flawedI have every right to request a refund as I visited under the pretence that it was a ‘scenic Niagara tour’Had you openly disclosed and been more transparent about what this attraction item was there was, I would not have spent $for ‘Old Fort’ where entry fee was only $and the component of this attraction was a ‘FEE FREE’ visit of the whirlpoolI am entitled to ($25per person x 3): scenic tour ($4per person x x 2days): tour guide This totals to $I will not proceed to do a quick calculation of the number of tourists who have openly deceived on my bus multiplied by the number of tours run by your company in a week, multiplied by the number of weeks in a year and again by the number of years your company has been in operationThat would be the actual figure you should be paying as a penalty, not my measly $This is a matter of principles that I am standing up for In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear Customer,Thank you very much for sharing the customers’ feedback about our serviceWe highly value every feedback and suggestion to improve our service qualityAnd please accept our sincere apology if there is any inconvenience or disappointment you may get from our serviceRegarding to your feedback, we are making following explanations and solutions with a thorough investigation.The in-depth tour is $25, which contains two program, a special visit to Old fort Niagara and Whirlpool state parkSince whirlpool state park is a State owned facility, it does not charge an admission to go inside, however, if you are going there with your own car, it is technically not totally free to you, considering the cost of gasoline, wear & tear of the vehicle, & insurance etcand therefore, our company is putting a package together to charge $for both places so you can have a chance to see Niagara Falls in more detailsWe feel sorry that you dissatisfy with the package, according to our customer satisfaction protect policy, we would like to refund you the whirlpool state park difference, which is ($25-$12)*3pax=$We understand that you may not satisfy with the Old Fort Niagara($12/person), but as you have already visited, we cannot refund you this part.Also, we feel sorry that you are not satisfied with the tour guide's service, we would like to refund her service fee, $4/person*3pax*2days=$24, to show our sincere apologyWe will retrain the tour guide to improve her professional skills and service quality.Hence, the total refund would be $39+$24=$63.Hope the above explanations and solutions satisfy youIf you are US residences, please offer us your official name and address, then we will directly send checks to you.If you have any questions, please feel free to E-mail us directly to [redacted]
Dear [redacted] , We will contact the agent, Tours4Fun and let them refund to you because your address is not in USAIf you have any further concerns, feel free to contact us directly at [redacted] Thank you