[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I was told earlier this year from [redacted] of Kansas City and from my last Revdex.com complaint against [redacted] that my name would be removed from their database and I would not be contacted again I even spoke with the local manager here in Kansas CIty who doesn't care I continue to be solicited and contacted I just received another letter in the mail from [redacted] last week I have tried on my own to reach corporate offices without success I would like someone from ***'s Corporate office to contact me I am still waiting on the formal complaint I have filed against [redacted] from the State Attorney General Again I wish to hear directly from management at [redacted] and their headquarters stating or attesting that I will NOT be contacted Regards, [redacted]
We offered to refund the cost of his installation since the new install date was the issue and he could find someone to install it soonerHe stated that he couldn’t find someone sooner, therefore we offered him a $credit in addition to having our installer paint the exterior trim of his windows which wasn’t originally in the contractHe was to have his painter come out after the installHe agreed that the credit and having our installer paint his trim solved additional inconveniences he would have incurred
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:The problem was not solvedI have the same problem again and have attempted to contact them again and have received the same type of non- response I received the first timethey are slow to respond and make it very difficult to get any person to actually helpRegards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint:
I am rejecting this response because: I was deceived about why the dates had changed It seemed very convenient that the window was paid for on March 30th, and my original date was April 20th After I called on the 19th and was told THE DAY BEFORE that my installation date had changed (I wasn't even told the new installation date until the evening of April 20th) to May 17th That is clearly a window that was never ordered I figured we could just refund my money and part ways I was stalled for several days before I was able to speak to a manager He also assured me that the window was being manufactured, but had not yet gotten there Yes, they did offer me $off the window, but it's a $window! Half has already been paid for The other offer was for me to pay for the window, they drop it off, and I'd have to find a third party to put it in Point is, the choices I was given were limited because they refused to refund money for a window that clearly hadn't been manufactured, and stalled me until I got too far down the road You would think a company that admitted their lack of communication and missteps would try to accommodate the customer and put in the window as soon as they got it, but I guess the customer is wrong in this situationI was given an excuse for this as well Very unexpected and very unprofessional from a company of this sizeVery disappointed
Regards,
*** ***
We offered to refund the cost of his installation since the new install date was the issue and he could find someone to install it sooner. He stated that he couldn’t find someone sooner, therefore we offered him a $300 credit in addition to having our installer paint the exterior trim of his windows...
which wasn’t originally in the contract. He was to have his painter come out after the install. He agreed that the credit and having our installer paint his trim solved additional inconveniences he would have incurred.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution is satisfactory to me provide I am permanently removed from their mailing lists.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason...
why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: I was told earlier this year from [redacted] of Kansas City and from my last Revdex.com complaint against [redacted] that my name would be removed from their database and I would not be contacted again. I even spoke with the local manager here in Kansas CIty who doesn't care. I continue to be solicited and contacted. I just received another letter in the mail from [redacted] last week. I have tried on my own to reach corporate offices without success. I would like someone from [redacted]'s Corporate office to contact me. I am still waiting on the formal complaint I have filed against [redacted] from the State Attorney General. Again I wish to hear directly from management at [redacted] and their headquarters stating or attesting that I will NOT be contacted.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting...
this response because:The problem was not solved. I have the same problem again and have attempted to contact them again and have received the same type of non- response I received the first time. they are slow to respond and make it very difficult to get any person to actually help. Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I was told earlier this year from [redacted] of Kansas City and from my last Revdex.com complaint against [redacted] that my name would be removed from their database and I would not be contacted again I even spoke with the local manager here in Kansas CIty who doesn't care I continue to be solicited and contacted I just received another letter in the mail from [redacted] last week I have tried on my own to reach corporate offices without success I would like someone from ***'s Corporate office to contact me I am still waiting on the formal complaint I have filed against [redacted] from the State Attorney General Again I wish to hear directly from management at [redacted] and their headquarters stating or attesting that I will NOT be contacted Regards, [redacted]
We offered to refund the cost of his installation since the new install date was the issue and he could find someone to install it soonerHe stated that he couldn’t find someone sooner, therefore we offered him a $credit in addition to having our installer paint the exterior trim of his windows which wasn’t originally in the contractHe was to have his painter come out after the installHe agreed that the credit and having our installer paint his trim solved additional inconveniences he would have incurred
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:The problem was not solvedI have the same problem again and have attempted to contact them again and have received the same type of non- response I received the first timethey are slow to respond and make it very difficult to get any person to actually helpRegards, [redacted] ***
We have no further response
Customer has been scheduled for service and we will make every effort to fix his issue
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint:
I am rejecting this response because: I was deceived about why the dates had changed It seemed very convenient that the window was paid for on March 30th, and my original date was April 20th After I called on the 19th and was told THE DAY BEFORE that my installation date had changed (I wasn't even told the new installation date until the evening of April 20th) to May 17th That is clearly a window that was never ordered I figured we could just refund my money and part ways I was stalled for several days before I was able to speak to a manager He also assured me that the window was being manufactured, but had not yet gotten there Yes, they did offer me $off the window, but it's a $window! Half has already been paid for The other offer was for me to pay for the window, they drop it off, and I'd have to find a third party to put it in Point is, the choices I was given were limited because they refused to refund money for a window that clearly hadn't been manufactured, and stalled me until I got too far down the road You would think a company that admitted their lack of communication and missteps would try to accommodate the customer and put in the window as soon as they got it, but I guess the customer is wrong in this situationI was given an excuse for this as well Very unexpected and very unprofessional from a company of this sizeVery disappointed
Regards,
*** ***
We have already taken care of this customers request on July 8,
We are removing him from our customer mailing list.
At this customers request we have contacted our corporate offices and requested that he be taken off any future mailings. [redacted] of Kansas City.
I have sent this to the marketing and sales team to be addressed.
We offered to refund the cost of his installation since the new install date was the issue and he could find someone to install it sooner. He stated that he couldn’t find someone sooner, therefore we offered him a $300 credit in addition to having our installer paint the exterior trim of his windows...
which wasn’t originally in the contract. He was to have his painter come out after the install. He agreed that the credit and having our installer paint his trim solved additional inconveniences he would have incurred.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution is satisfactory to me provide I am permanently removed from their mailing lists.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason...
why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: I was told earlier this year from [redacted] of Kansas City and from my last Revdex.com complaint against [redacted] that my name would be removed from their database and I would not be contacted again. I even spoke with the local manager here in Kansas CIty who doesn't care. I continue to be solicited and contacted. I just received another letter in the mail from [redacted] last week. I have tried on my own to reach corporate offices without success. I would like someone from [redacted]'s Corporate office to contact me. I am still waiting on the formal complaint I have filed against [redacted] from the State Attorney General. Again I wish to hear directly from management at [redacted] and their headquarters stating or attesting that I will NOT be contacted.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting...
this response because:The problem was not solved. I have the same problem again and have attempted to contact them again and have received the same type of non- response I received the first time. they are slow to respond and make it very difficult to get any person to actually help. Regards,
[redacted]