Llarowe

The polish in question was $as there was no shipping nor tax on this invoice The collection held polishes with a total price of $for the collection making each polish $each If the customer would like a $refund we would be more than happy to do so This polish was marked as a polish that could stain the nails on the listing and to take proper precautions before use The polish was pulled from the line

Complaint: [redacted] I am rejecting this response because: the polish was pulled from the line after the extensive damage that it caused to MY nails and skinI spent way more than $or $and if the owner wants to nickel and dime me I can pull receipts for items she suggested I buy in order to get rid of the stains SHE caused me Regards, [redacted] ***

We have responded to you on multiple occasions We have refunded your credit card on August 10th the day we received the merchandise back We emailed you this refund receipt on two different occasions and have also answered your emails It may take up to hours for your credit card company to process your refund We, again, have done all due diligence in resolving your complaint Here is a copy of the refund status on your account as well as our response to your email Again, we did not refund the initial shipping since this order was unwanted per our terms and conditions and was not returned due to damage:Aug 10, 4:37:PM|ClosedCustomer Notified Aug 10, 4:37:PM|ProcessingCustomer Notified Refunded amount of $online.Aug 10, 4:37:PM|CompleteCustomer Not Notified Customer refused order and package was returned to the office todayIssuing refund for polish.Jul 27, 9:05:AM|CompleteCustomer Notified Jul 23, 4:55:PM|ProcessingCustomer Notified Captured amount of $onlineTransaction ID: " [redacted] ".Tell us Sheila Gage | Aug 12, 10:14:AMI have already told you that your refund was done on the 10th.You had already reported us to the Revdex.com before the shipment was received backWe [email protected] | Aug 12, 10:00:AMYou have been reported to the Revdex.com for fraud! I see that you received the items back on Monday, yet never gave me a refundShameful!Sent from my [redacted] devicehere

Complaint: [redacted] I am rejecting this response because: I was never told that there was a possibility of a refund when I spoke with the company! Instead I was asked what base polish I used and told to go buy other products, which damaged my skin and nails, to try to remove the stains. Now she is telling me that I can receive $5?! The bottle costs $10, and when you purchased the entire collection you saved money. The bottle cost way more than $5 after tax and shipping, and the money I had to spend on products Llarowe suggested I buy to try to remove the stains. The warning said nothing about fluorescent, PERMANENT staining or else I wouldn't have bought it and Llarowe would not have had to pull it from her collection. This is absolutely absurd and unacceptable, especially after spending hundreds of dollars in the past with Llarowe! Regards, [redacted] ***

Complaint: ***
I am rejecting this response because: You're a LIAR! Had you responded to me in TIMELY fashion, I wouldn't have filed a complaint with the Revdex.comI just rejected the package YESTERDAY, so of course you wouldn't have gotten it YETI also forewarned you about this, even before I did it (gave you days to respond, so much for your quickness as mentioned on your SITE)....because YOU have a day return policy....but YOU CHOSE to ignore ALL of my inquiries until I said I'd contact Revdex.comAnd just an FYI....I HAVE NOT FILED ANY DISPUTE WITH PAYPAL! WHY ARE YOU TELLING ALL THESE LIES??? I have NO reason to NOT be truthful, as I'm NOT like your sorry excuse of a company!
Regards,
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*** *** ** *** They received the items back on Monday, per the tracking number ***.Yet they HAVE NOT issued a refund. Sent from my *** device

The polish in question was $5.00 as there was no shipping nor tax on this invoice.  The collection held 8 polishes with a total price of $40.00 for the collection making each polish $5.00 each.  If the customer would like a $5.00 refund we would be more than happy to do so.  This polish was marked as a polish that could stain the nails on the listing and to take proper precautions before use.  The polish was pulled from the line.

Complaint: [redacted]
I am rejecting this response because: the polish was pulled from the line after the extensive damage that it caused to MY nails and skin. I spent way more than $5 or $10 and if the owner wants to nickel and dime me I can pull receipts for items she suggested I buy in order to get rid of the stains SHE caused me. 
Regards,
[redacted]

The customer purchased a collection of 8 nail polishes on May 26, 2014 for a total of $40.00 for that collection, which would be $5.00 per polish.  The particular polish that she is complaining about had a warning that it could stain nails and to take the proper precautions.  I have...

attached screen shots of the customers complete account history showing that there was one email dated June 26, 2014, stating that this polish stained her nails but she was not asking for a refund, only asking a question about another polish.  We gladly issue refunds on unused products within 10 days of receipt of purchase.  The customer did not request a refund for this polish and approximately 180 days later has now filed a complaint with the Revdex.com.

We have responded in a timely manner to each and every email this customer has sent us.  We issued a Return Authorization on July 30, 2015 for this order placed on July 29, 2015.  It is our policy to accept returns for unwanted and unused items with shipping to be at the customer's...

expense.  In cases of damage or problems with products we gladly pay for return shipping and this is clearly noted in our Terms and Conditions.  Please see the following response from our Customer Services department:Sheila G[redacted] | Jul 30, 2015 8:06:21 AMHi [redacted],Please use this authorication # on your return package:  RA-51902If we messed something up or sent the wrong items, we can provide a label, but we don't if the customer just doesn't want them anymore and they're not damaged. Hope that helps.Thanks![redacted] | Jul 29, 2015 2:30:02 PMI no longer need the unused items that I ordered, so I'll need a return authorization so that I can mail it back to you. By the way, do you all provide a label?Thank you,- [redacted]We then received the following emails from the same customer and our responses:  Sheila G[redacted] | Aug 3, 2015 7:41:42 AM[redacted], I attached time-stamped screenshots of ALL of my responses. [redacted] | Aug 3, 2015 7:34:14 AMIt said on your site that you are open M-F, I emailed you LAST Wednesday! The SAME day that I received my order. This is the FIRST response that I've gotten from you. I also called on Friday and left a message....but nice try with the excuses.Sheila G[redacted] | Aug 3, 2015 7:30:42 AMHi [redacted],I responded to your ticket # [redacted] I responded to your ticket # [redacted] on the 30thI've again attached screenshots of those conversations.If your email is putting those responses into junk mail or spam folders you can still access any responses through this site/your account by looking at the tickets you created and my subsequent responses.Our office are always closed Friday, Saturday and Sunday. I'm just now receiving your emails from the 31st. Attachments:ScreenShot2015-08-03at8.26.18AM.pngScreenShot2015-08-03at8.27...⇄ 2, 2015 7:21:37 PMWHAT A LOUSY COMPANY YOU ARE![redacted] | Jul 31, 2015 10:01:53 PMIf you aren't going to reply, I'm just going to refuse this package and have it returned to you....don't have time to keep waiting for a response. If you decide to charge any type of fee...just know that I'll file a complaint against you.[redacted] | Jul 31, 2015 4:04:19 PMAm I being ignored on purpose, or what?????? I need to return my items!We then received the following responses from the customer and our responses:[redacted] | Aug 3, 2015 2:01:04 PMI'll also be CLOSING my account, as I've NEVER had this kind of problem when dealing with a company. What kind of person DOESN'T return a customer's call?![redacted] | Aug 3, 2015 1:59:07 PMI already TOLD you I have NO msgs from you in my spam folder here or OTGERWISE. I even get error msgs when trying to view here (until earlier TODAY)....but you IGNORE those facts too.[redacted] | Aug 3, 2015 1:55:53 PMAgain, I told you that I have NOT gotten ANY of your replies until now. Don't know HOW much CLEARER I can make that....so that tells me that you probably copied/pasted the so called "proof", in the form of an attachment. I didn't get ANY reply until I threatened to file a claim with the Revdex.com. I see that you also ignored the fact that I even CALLED regarding all of this. You also dodged the part about me refusing the package....since I WASN'T getting any responses to my inquiry....a d you give a time limit of 10 days to return. You never did send me a return authorization, so you left me NO choice but to RETURN TO SENDER. As I said, I better not see a charge due to something that WASN'T MY FAULT. I'm NOT going to debate this further with you.....ALL of this could've been avoided had you answered in a timely manner, as mentioned on your site. I DO know ONE thing, I'll NEVER buy ANOTHER thing from llarowe.com AGAIN. TOO MUCH HASSLE!Sheila Gage | Aug 3, 2015 7:44:58 AMAgain if your email account is sending the responses to spam you can access all of your tickets and the responses through your account.In your account you can click Help Desk while logged in and click My Support Tickets.But I attached screenshots of them for you in a previous email. [redacted] | Aug 3, 2015 7:41:35 AMObviously, I wouldn't be THIS upset if I WAS getting responses. It's nearing the 10 day return mark and I've ALREADY refused the package. I better NOT be charged for that, and had better receive a FULL refund. NOT MY FAULT that I didn't get ANY replies until NOW. THIS is WHAT I've been getting when accessing emails HERE, NEVER received ANYTHING sent to me DIRECTLY, and it wasn't in my SPAM folder either:Whoops, our bad...The page you requested was not found!If you typed the URL directly, please make sure the spelling is correct.If you clicked on a link to get here, the link is outdated.What can you do?Go back to the previous page.Use the search bar at the top of the page to search for your products.Follow these links to get you back on track!Shop Home | My Account[redacted] | Aug 3, 2015 7:36:35 AMIf I was able to access them here, I wouldn't be emailing you saying I DID NOT get anything from you.Sheila G[redacted] | Aug 3, 2015 7:31:54 AMHi [redacted],Once again, I've answered EACH one of your emails. I've just sent another response to your last ticket with screenshots of all of my responses thus far. If you can't acess them through your email, you can access them through your account.[redacted] | Aug 2, 2015 7:27:39 PMI really DON'T appreciate being ignored. I have been contacting you since WEDNESDAY of LAST week! Since you aren't going to give me a return authorization, I'm refusing this package and mailing it back to you...you had better not charge me any type of fee because YOU ARE CHOOSING to ignore my emails. IF YOU DO, JUST KNOW THAT I'LL FILE A COMPLAINT WITH THE Revdex.com!We have replied to each of this customer's complaints and have given her the Return Authorization number she requested.  As of today we have not received back the package.  This was the customers first and only order placed.  She has now filed a complaint with the Revdex.com and a [redacted] dispute.  We have done our due diligence and as soon as the package is received back in our offices we will issue the refund less the initial shipping charges as is our policy.Order # 100051902Name: [redacted]

Complaint: [redacted]
I am rejecting this response because: I was never told that there was a possibility of a refund when I spoke with the company! Instead I was asked what base polish I used and told to go buy other products, which damaged my skin and nails, to try to remove the stains.  Now she is telling me that I can receive $5?! The bottle costs $10, and when you purchased the entire collection you saved money. The bottle cost way more than $5 after tax and shipping, and the money I had to spend on products Llarowe suggested I buy to try to remove the stains. The warning said nothing about fluorescent, PERMANENT staining or else I wouldn't have bought it and Llarowe would not have had to pull it from her collection. This is absolutely absurd and unacceptable, especially after spending hundreds of dollars in the past with Llarowe!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: You really need to stop lying, as you are ONLY embarrassing yourself. You have NOT answered my emails (until I said I'd contact Revdex.com), why else would I have contacted Revdex.com?! I'll NEVER again shop with you and want my Ilarowe account deleted. You ignore that too!
Regards,
[redacted]

We have responded to you on multiple occasions.  We have refunded your credit card on August 10th the day we received the merchandise back.  We emailed you this refund receipt on two different occasions and have also answered your emails.  It may take up to 48 hours for your credit card company to process your refund.  We, again, have done all due diligence in resolving your complaint.  Here is a copy of the refund status on your account as well as our response to your email.  Again, we did not refund the initial shipping since this order was unwanted per our terms and conditions and was not returned due to damage:Aug 10, 2015 4:37:41 PM|ClosedCustomer Notified Aug 10, 2015 4:37:41 PM|ProcessingCustomer Notified  Refunded amount of $15.25 online.Aug 10, 2015 4:37:05 PM|CompleteCustomer Not Notified Customer refused order and package was returned to the office today. Issuing refund for polish.Jul 27, 2015 9:05:59 AM|CompleteCustomer Notified Jul 23, 2015 4:55:31 PM|ProcessingCustomer Notified  Captured amount of $22.40 online. Transaction ID: "[redacted]".Tell us Sheila Gage | Aug 12, 2015 10:14:02 AMI have already told you that your refund was done on the 10th.You had already reported us to the Revdex.com before the shipment was received back. We [email protected] | Aug 12, 2015 10:00:03 AMYou have been reported to the Revdex.com for fraud! I see that you received the items back on Monday, yet never gave me a refund. Shameful!Sent from my [redacted] device. here...