Scott was the best service person I have had from this company in many years Scott was friendly and performed his job in a professional manner He took the time to explain the rating system used to rate the condition of my furnace He found the problem with the humidifier and corrected it to my satisfaction He gave me an honest review of my furnace based on his examination
Efficient, Knowledgeable, Courteous, conscientious, friendly, polite and eager to please This company sent in a huge crew to complete an installation for new furnace, water heater and air conditioning in just over hoursI won't be able to review products just yet but I believe this review is for the installationHighly recommend this crew of Eugene, Rafal, and Rich from ARC/Rescue Rooter Illinois We became involved with this company through [redacted] ***
Marthell did a great job! Kept the place neat while they we here; very courteous and helpfulWe can always count on ARS to send professionals for our services
My furnace was serviced by ARS/Rescue Rooter IllinoisThe service person was RobHe was on time and very professionalAs he did each test he explained what he was doingHe is an excellent employee and represents the company well
Our A/C went out on a degree Sunday afternoonWe called ARS Rescue Rooter Sunday night and they came out within minutesOur problem was diagnosed and they came the next day with parts to repairRob Awas friendly, professional, and answered all of my questionsI liked their service so much that I ended up purchasing a home service plan and they performed the additional services on the same day! I would definitely recommend their services to everyone
Nate Jwas a pleasure to work with during this processHe worked with my budget but still explained the deal I could have obtained had I purchased more items and he also called me personally on the day the techs were to come out to make sure I was aware of the real windowI would gladly work with him again and will definitely call him for all of my heating and air issues Thanks again Nate!
I have received excellent service for my furnace check by WayneHe arrived well within the time windowHe was very courteous helpfulHe even returned things I had to move from the service areaI will certainly request Wayne in the future and I will recommend him to my friends
Scott Wserviced our air conditioning unit and did a wonderful jobHe was very informative and gave us some good tips on operating during the various seasons
The tech was very informed and knowledgable about the services provided I have a contract that paid for the service I requested months prior to service being performed I thought it would be no cost to meHowever, the tech kept trying to upsale me on one options after another None of the items or options were broken or malfunctioning but it was all based on the probability that it could stop working (estimated cost was $900) Finally, when I thought I was clear of all of the upsaling, he finally sold me on an option that I could not prove would work or not, be sounded like I could not do without at $$later, I am not sure if the much needed chemicals were added Oh by the way, he made sure to tell me that I was getting a deal at that cost Note: my A/C units are less than years old I do not blame the tech, I think it is the company that makes them push and pressure the customers to buy additional services and /or items(reward program, quotas) I thought this issue was a coincidence or isolated but I remembering feeling the same way/ pressure when they serviced my furnace Uncomfortable !
Excellent service by the sales person John MAnd excellent work by Bill and Dave the installer Both were gentlemen ,sincere to their work, neat and pleasantWhat a beautiful job they have performed to install my furnace and AC unitWe are so happy and enjoying the heated clean air in the houseThey shoed us everything we need to know about all the equipments installedI strongly recommend them.:) Dinesh ***
Had my AC checked out a few days ago by RamiroHe did a great jobI waited to submit this so I could give a more accurate reviewStarted using my AC yesterday because of the extreme heatNot only is it cooling better (much cooler) but it takes less time to coolRamiro saw that my system not only needed more coolant but also a lubricant that helps in coolingGreat job!!
Nick P., Installation Specialist Nick P., arrived before his scheduled time of 8:a.m., Saturday and presented me with his I.D(which is a comfort in these times)He immediately, started to work and began to remove my old heater and install my new heaterThe proficiency of removal and installation was thorough, complete and quickHe helped me to understand the new thermostat and how I could recontact the company with a 1-number that he installed on the heaterHe also explained the filter and how I could order any future replacementsHe also advised me of how the new system would work and if I experienced any problems, how I could recontact the companyI enjoyed the professional and courteous service and I could only verify that he was in my home based on my new heater, which is spectacularI received new pipe lines, heating cut off valve and an electric off/on switch on my heaterAlso, the heater was entire sealed by ARS to prevent any air pocketsWhat a wonderful job and professional installation that was off the ChartGreat Superior ServiceI will retain this company for life
Rob B is an excellent tech He was VERY thorough, very professional, very well-trained to do the clean and inspect on my A/C Rob B put his booties on every time he entered my house He was un-rushed and very open to showing and explaining the things he found to be possible problems One problem, as left by my last repairman, was extremely dangerous Thankfully, Rob was alert enough to find it before he was hurt, however, this did not impede the operation of my A/C Rob did not high-pressure me regarding the many possible problemsHe respected my decision to delay any further work besides 'clean and inspect' Thank you Rob
Mark [redacted] (Plumbing Repair Specialist) arrived on time to open one of our drainsHe was professional and personableHe took the time to correct our problem and make recommendations to prevent future problems
Scott was very thorough in explaining what was wrong with our furnaceHe took his time to check our furnace and answered any questions we hadI highly recommend him to anyone
Scott was the best service person I have had from this company in many years Scott was friendly and performed his job in a professional manner He took the time to explain the rating system used to rate the condition of my furnace He found the problem with the humidifier and corrected it to my satisfaction He gave me an honest review of my furnace based on his examination
did a very good job installing the furnace and air conditionerdid what they said, everything works correctlycleaned up after
Efficient, Knowledgeable, Courteous, conscientious, friendly, polite and eager to please This company sent in a huge crew to complete an installation for new furnace, water heater and air conditioning in just over hoursI won't be able to review products just yet but I believe this review is for the installationHighly recommend this crew of Eugene, Rafal, and Rich from ARC/Rescue Rooter Illinois We became involved with this company through [redacted] ***
Excellent service Ryan was on time, very thorough, and professional!
Marthell did a great job! Kept the place neat while they we here; very courteous and helpfulWe can always count on ARS to send professionals for our services
My furnace was serviced by ARS/Rescue Rooter IllinoisThe service person was RobHe was on time and very professionalAs he did each test he explained what he was doingHe is an excellent employee and represents the company well
Our A/C went out on a degree Sunday afternoonWe called ARS Rescue Rooter Sunday night and they came out within minutesOur problem was diagnosed and they came the next day with parts to repairRob Awas friendly, professional, and answered all of my questionsI liked their service so much that I ended up purchasing a home service plan and they performed the additional services on the same day! I would definitely recommend their services to everyone
Nate Jwas a pleasure to work with during this processHe worked with my budget but still explained the deal I could have obtained had I purchased more items and he also called me personally on the day the techs were to come out to make sure I was aware of the real windowI would gladly work with him again and will definitely call him for all of my heating and air issues Thanks again Nate!
I have received excellent service for my furnace check by WayneHe arrived well within the time windowHe was very courteous helpfulHe even returned things I had to move from the service areaI will certainly request Wayne in the future and I will recommend him to my friends
Scott Wserviced our air conditioning unit and did a wonderful jobHe was very informative and gave us some good tips on operating during the various seasons
The tech was very informed and knowledgable about the services provided I have a contract that paid for the service I requested months prior to service being performed I thought it would be no cost to meHowever, the tech kept trying to upsale me on one options after another None of the items or options were broken or malfunctioning but it was all based on the probability that it could stop working (estimated cost was $900) Finally, when I thought I was clear of all of the upsaling, he finally sold me on an option that I could not prove would work or not, be sounded like I could not do without at $$later, I am not sure if the much needed chemicals were added Oh by the way, he made sure to tell me that I was getting a deal at that cost Note: my A/C units are less than years old I do not blame the tech, I think it is the company that makes them push and pressure the customers to buy additional services and /or items(reward program, quotas) I thought this issue was a coincidence or isolated but I remembering feeling the same way/ pressure when they serviced my furnace Uncomfortable !
Very knowledgeable and pleasant techEfficiently completed furnace check up
Excellent service by the sales person John MAnd excellent work by Bill and Dave the installer Both were gentlemen ,sincere to their work, neat and pleasantWhat a beautiful job they have performed to install my furnace and AC unitWe are so happy and enjoying the heated clean air in the houseThey shoed us everything we need to know about all the equipments installedI strongly recommend them.:) Dinesh ***
Had my AC checked out a few days ago by RamiroHe did a great jobI waited to submit this so I could give a more accurate reviewStarted using my AC yesterday because of the extreme heatNot only is it cooling better (much cooler) but it takes less time to coolRamiro saw that my system not only needed more coolant but also a lubricant that helps in coolingGreat job!!
Nick P., Installation Specialist Nick P., arrived before his scheduled time of 8:a.m., Saturday and presented me with his I.D(which is a comfort in these times)He immediately, started to work and began to remove my old heater and install my new heaterThe proficiency of removal and installation was thorough, complete and quickHe helped me to understand the new thermostat and how I could recontact the company with a 1-number that he installed on the heaterHe also explained the filter and how I could order any future replacementsHe also advised me of how the new system would work and if I experienced any problems, how I could recontact the companyI enjoyed the professional and courteous service and I could only verify that he was in my home based on my new heater, which is spectacularI received new pipe lines, heating cut off valve and an electric off/on switch on my heaterAlso, the heater was entire sealed by ARS to prevent any air pocketsWhat a wonderful job and professional installation that was off the ChartGreat Superior ServiceI will retain this company for life
Rob B is an excellent tech He was VERY thorough, very professional, very well-trained to do the clean and inspect on my A/C Rob B put his booties on every time he entered my house He was un-rushed and very open to showing and explaining the things he found to be possible problems One problem, as left by my last repairman, was extremely dangerous Thankfully, Rob was alert enough to find it before he was hurt, however, this did not impede the operation of my A/C Rob did not high-pressure me regarding the many possible problemsHe respected my decision to delay any further work besides 'clean and inspect' Thank you Rob
Mark [redacted] (Plumbing Repair Specialist) arrived on time to open one of our drainsHe was professional and personableHe took the time to correct our problem and make recommendations to prevent future problems
Jason Swas very good and helpful with explaining everything he was doing and what I should do for maintance
Rayn Dvery knowledgeable, excellent customer awareness, and explained test results
Scott was very thorough in explaining what was wrong with our furnaceHe took his time to check our furnace and answered any questions we hadI highly recommend him to anyone