[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:In reply to Andy L [redacted] ' s comment with regard to the condition of the floor and "professional flooring opinions"To be clear, no "flooring professional" came to my home to examine the flooring issue from the flooring manufacturer, but they were invitedAndy L [redacted] and an employee of L.LL [redacted] did examine the flooring (Andy M***) and did agree that the flooring IS NOT CUPPING FROM MOISTURESo why does it have to be "cupping"? It has to cupping due to moisture so neither the manufacturer or the builder are responsibleHowever, no independent, neutral party came out and examined the floorNow, Andy wants me to pay someone to examine the floors.Since then, I have had two different contractors who do install flooring examine my floor, both agreed that it was a failure in quality control when installing the floor boards and unprofessional flooring installation that caused the issues we are experiencingThey also saw no evidence of "cupping"The flooring company was invited by me through Andy L [redacted] to come and examine the flooring, but no one cameAndy says, that the flooring company has stated that they won't fix the flooring because it is a moisture issue and that the flooring is cuppingI have pictures of the flooring (attached to this email)The same pictures which were emailed to the manufacturer from the very beginning show no "cupping"I find it interesting that the flooring company never sent me an email claiming "cupping"; probably because they never examined my floorHowever, Andy claims the manufacturer won't fix the floor because of cupping and Andy won't fix the floor because the issues did not show themselves at the final walk throughAndy also claims that the floors were damaged from "other parties"I guess a leprechaun came in when we were not home and fractured multiple floor boards.Andy did tell me in a letter that I can hire someone to examine the floor, if it is a product default the manufacturer will cover the fixSo, if I hire a professional to examine the floor and that professional says that it is the unprofessional install, will L.LLawrence pay for the fix? I think not.From the very beginning Andy has claimed that the flooring fracturing is a manufacturing defectThis is his modus operandi, blame some one else so he does not have to be accountableHowever, two professionals in the field both agreed independently that the install was badIt makes sense because Andy didn't hire a professional contractor to put in my floorHe sent his HVAC contractor to put in the vinyl (which now is showing seams in places) and he also put in the hard wood I wonder why Andy can't or won't hire professional contactors to do specific specialty jobsProbably trying to save a buck at the customers expense All his lying and deception do not change the truthL.LLawrence is the most unprofessional business I have ever had the displeasure of working withBy the way, Andy referenced "other non warranty issues" that he claimed to have fixedI wonder if he is referring to the sump pump pipe that was buried in my yard but was not glued together firstThat pipe separated, filled with mud, backed up water pressure, and blew water out into my basement causing the ground fault to trip and knock out all electrical in the basementIs that the "non warranty issue" he is referring to? I guess he was not responsible for that issue either; the boogie man did itThe HVAC contractor also did plumbing work in my house, I wonder if he installed the sump pump pipe too?Mike H [redacted]
My company has acknowledged Mr [redacted] s concerns, and we have addressed each and everyoneWe have addressed them according to our obligation under our contract and the [redacted] year limited warrantyI have given him the option set forth by the manufacturer to have the flooring inspected by another professional other than myself.Under the terms of the [redacted] warranty, Mr [redacted] may also contact [redacted] and have the flooring inspected by [redacted] to determine if the item is covered under the warranty.I would like to remind Mr [redacted] of the corrective work that was performed on his existing home that he was not charged.I do not intend to respond again to Mr [redacted] s, name calling, unprofessionalism, and inaccuracies
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:In reply to Andy L [redacted] ' s comment with regard to the condition of the floor and "professional flooring opinions"To be clear, no "flooring professional" came to my home to examine the flooring issue from the flooring manufacturer, but they were invitedAndy L [redacted] and an employee of L.LL [redacted] did examine the flooring (Andy M***) and did agree that the flooring IS NOT CUPPING FROM MOISTURESo why does it have to be "cupping"? It has to cupping due to moisture so neither the manufacturer or the builder are responsibleHowever, no independent, neutral party came out and examined the floorNow, Andy wants me to pay someone to examine the floors.Since then, I have had two different contractors who do install flooring examine my floor, both agreed that it was a failure in quality control when installing the floor boards and unprofessional flooring installation that caused the issues we are experiencingThey also saw no evidence of "cupping"The flooring company was invited by me through Andy L [redacted] to come and examine the flooring, but no one cameAndy says, that the flooring company has stated that they won't fix the flooring because it is a moisture issue and that the flooring is cuppingI have pictures of the flooring (attached to this email)The same pictures which were emailed to the manufacturer from the very beginning show no "cupping"I find it interesting that the flooring company never sent me an email claiming "cupping"; probably because they never examined my floorHowever, Andy claims the manufacturer won't fix the floor because of cupping and Andy won't fix the floor because the issues did not show themselves at the final walk throughAndy also claims that the floors were damaged from "other parties"I guess a leprechaun came in when we were not home and fractured multiple floor boards.Andy did tell me in a letter that I can hire someone to examine the floor, if it is a product default the manufacturer will cover the fixSo, if I hire a professional to examine the floor and that professional says that it is the unprofessional install, will L.LLawrence pay for the fix? I think not.From the very beginning Andy has claimed that the flooring fracturing is a manufacturing defectThis is his modus operandi, blame some one else so he does not have to be accountableHowever, two professionals in the field both agreed independently that the install was badIt makes sense because Andy didn't hire a professional contractor to put in my floorHe sent his HVAC contractor to put in the vinyl (which now is showing seams in places) and he also put in the hard wood I wonder why Andy can't or won't hire professional contactors to do specific specialty jobsProbably trying to save a buck at the customers expense All his lying and deception do not change the truthL.LLawrence is the most unprofessional business I have ever had the displeasure of working withBy the way, Andy referenced "other non warranty issues" that he claimed to have fixedI wonder if he is referring to the sump pump pipe that was buried in my yard but was not glued together firstThat pipe separated, filled with mud, backed up water pressure, and blew water out into my basement causing the ground fault to trip and knock out all electrical in the basementIs that the "non warranty issue" he is referring to? I guess he was not responsible for that issue either; the boogie man did itThe HVAC contractor also did plumbing work in my house, I wonder if he installed the sump pump pipe too?Mike H [redacted]
My company has acknowledged Mr [redacted] s concerns, and we have addressed each and everyoneWe have addressed them according to our obligation under our contract and the [redacted] year limited warrantyI have given him the option set forth by the manufacturer to have the flooring inspected by another professional other than myself.Under the terms of the [redacted] warranty, Mr [redacted] may also contact [redacted] and have the flooring inspected by [redacted] to determine if the item is covered under the warranty.I would like to remind Mr [redacted] of the corrective work that was performed on his existing home that he was not charged.I do not intend to respond again to Mr [redacted] s, name calling, unprofessionalism, and inaccuracies