Complaint: [redacted] I am rejecting this response because:The resolution now being offered by M&J was all that we were asking for or would have expected at the time of the incident Unfortunately our house is, and has been, for sale the entire time We did not have the luxury of waiting six weeks to have all the new stains in our off-white carpeting fixed Since realtors were showing the home regularly we had to have an immediate remedy! Offering to the cleaning now, long after we had to open a Revdex.com complaint, and when it has been fixed is of absolutely no value to us.The M&J’s owner made reference to not using their after-hours number We definitely did use it on Thursday, the first night, as evidenced by several text messages we still have I know of no reason we wouldn’t have used it again on the weekend, but my phone calling history does not go back that far, and there are no text messages from that period so I can not say absolutely we did use it again Our chief complaint is not that they didn’t come back on the weekend, it is that they refused fix the problem without charging us again.The affected area was centered in the most prominent part of our main living room Friday night we were most focused on trying to find any suitable way to draw attention away from the brown stains, because of the Real Estate Open House occurring the next morning There was no time to fix it for Saturday, even if M&J would have been willingWhatever number we called we left a message indicating the stains had re-surfaced, and now in additional areasFurther, what number we called is essentially irrelevant since when they did return our call on Monday morning, they declined to fix the problem without charging us again anyway I repeatedly asked their Business Manager to inform the owners of all of the information I provided in the original complaint When she called back again, she said she had done so, and they would only come back if we paid them for another service call; and then would not return before Thursday (nearly a week after the problem arose) Now over six weeks have passed We have had the stains fixed Apparently a more thorough moisture extraction was sufficient to not have the problem again We do not feel we were treated appropriately, but we will “let it go” if our payment is fully refunded Anything less will be unsatisfactory, and we will have to resort to whatever other available remedies we can use to get some satisfaction from a totally unsatisfactory experience Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:The resolution now being offered by M&J was all that we were asking for or would have expected at the time of the incident Unfortunately our house is, and has been, for sale the entire time We did not have the luxury of waiting six weeks to have all the new stains in our off-white carpeting fixed Since realtors were showing the home regularly we had to have an immediate remedy! Offering to the cleaning now, long after we had to open a Revdex.com complaint, and when it has been fixed is of absolutely no value to us.The M&J’s owner made reference to not using their after-hours number We definitely did use it on Thursday, the first night, as evidenced by several text messages we still have I know of no reason we wouldn’t have used it again on the weekend, but my phone calling history does not go back that far, and there are no text messages from that period so I can not say absolutely we did use it again Our chief complaint is not that they didn’t come back on the weekend, it is that they refused fix the problem without charging us again.The affected area was centered in the most prominent part of our main living room Friday night we were most focused on trying to find any suitable way to draw attention away from the brown stains, because of the Real Estate Open House occurring the next morning There was no time to fix it for Saturday, even if M&J would have been willingWhatever number we called we left a message indicating the stains had re-surfaced, and now in additional areasFurther, what number we called is essentially irrelevant since when they did return our call on Monday morning, they declined to fix the problem without charging us again anyway I repeatedly asked their Business Manager to inform the owners of all of the information I provided in the original complaint When she called back again, she said she had done so, and they would only come back if we paid them for another service call; and then would not return before Thursday (nearly a week after the problem arose) Now over six weeks have passed We have had the stains fixed Apparently a more thorough moisture extraction was sufficient to not have the problem again We do not feel we were treated appropriately, but we will “let it go” if our payment is fully refunded Anything less will be unsatisfactory, and we will have to resort to whatever other available remedies we can use to get some satisfaction from a totally unsatisfactory experience Regards, [redacted] ***