Lloyd G. Drummond

Review: This particular vendor was picked to install an air conditioner for a 95 year old woman. The vendor missed the date of an appointment three times in one day saying that they would show up on June [redacted] at 2pm, 4pm, and 6pm. When I called to inquire about the situation I was asked "Why don't you move to another vendor?" and then told assertively "Move to another vendor". I did not receive any form of an apology and this type of service is unacceptable in my view.

Consumer

Response:

The installation was not completed. I do not wish to have any more business with the company as they have clearly told me to "move to another vendor". Thank you for your time and cooperation.

Business

Response:

I respectfully refute this complaint raised by [redacted] on June [redacted].

In response to this complaint I would like to state for the record that [redacted] was informed that though all efforts were made, I would be unable to make. it there on the days in question to install the

air conditioner. To that end [redacted] was encouraged to try to find another installer to take care of

this need I could not with all practicality do so immediately.

To the contrary, we were quite polite towards this customer with regard to our conversation with her. Thank you for your cooperation in this matter.