Lloyd's Automotive - Coeur d'Alene

Our warranty states all warranty work must be done in our shop unless customer is traveling and out of town we have bent over back words to try and please MrA***he has been a good customer and we do not to lose him as a customer.This it is not the way we normally do warranty work but we will send him a refund check for $ and I hope this fixes all his problemsThank you Lloyd S [redacted]

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me Thank you for your help Regards, David Alley

I am very sorry to hear about this complaint Lloyd's Automotive repaired [redacted] Mass' car per his approval Upon speaking with the son-n-law it became aware that a portion should have been under warranty I agreed to refund $ My bookkeeper has been trying to contact *** Mass for credit card or address information to send refund to ever since with no success We have phone numbers on file and apparently they have all changed, this information we learned today, when my bookkeeper called the son-n-law, phone number listed on this complaintShe was informed they changed phone plans She was able to get an address from the son-n-law and the warranty refund check has been mailed Hopefully, this has been resolved Please contact me for anything further Sincerely, Guy S [redacted] Owner, Lloyd's Automotive

Our warranty states all warranty work must be done in our shop unless customer is traveling and out of town we have bent over back words to try and please MrA***he has been a good customer and we do not to lose him as a customer.This it is not the way we normally do
warranty work but we will send him a refund check for $ and I hope this fixes all his problemsThank you Lloyd S***

I am very sorry to hear about this complaint Lloyd's Automotive repaired *** Mass' car per his approval Upon speaking with the son-n-law it became aware that a portion should have been under warranty I agreed to refund $ My bookkeeper has been trying to contact ***
Mass for credit card or address information to send refund to ever since with no success. We have phone numbers on file and apparently they have all changed, this information we learned today, when my bookkeeper called the son-n-law, phone number listed on this complaintShe was informed they changed phone plans She was able to get an address from the son-n-law and the warranty refund check has been mailed. Hopefully, this has been resolved Please contact me for anything further. Sincerely, Guy S*Owner, Lloyd's Automotive

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me Thank you for your help
Regards,
David Alley

The vehicle originally came into our shop 02/06/due to the vehicle not starting. The technician found the timing components had failed and subsequently found that the valves in the cylinder head had been damaged. Due to the mileage on the engine we advised it may be in the best interest of the customer to replace the engine with a quality used one and have his cylinder heads rebuilt. We performed the repair on the vehicle and the customer took possession on 02/17/2018. Customer *** *** contacted our shop on 03/28/to make an appointment due to his AT (automatic transmission) oil temperature light flashing. Our Service writer Harry advised we needed to get vehicle in ASAP. Mr *** advised he needed to go to work that day but would get it in as soon as he could. Mr *** called 03/29/in the morning and spoke with me, Doug and advised me that his AT (automatic transmission) oil temperature light began flashing, heard some noise, saw smoke and then engine quit running. I let Mr *** know we would send a tow truck ASAP to pick up his car. Upon receipt of the vehicle the technician advised there were holes in the upper end of the engine. Our shop secured another engine and began repairs. Upon removal of the engine from the vehicle, technician advised the input shaft from the transmission was physically stuck in the transmission torque converter. Technician inspected and found the transmission was locked up which subsequently caused the damage to the engine. Even with this knowledge, Lloyd's still secured another engine and was performing the rest of the engine repairs at no cost, but advised the customer the vehicle would need a transmission. Mr *** was contacted 04/05/regarding the transmission issue and *** agreed to have us install a used transmission for the amount of $1689.62. Lloyd's Automotive never presented the original or second engine as rebuilt or new, it was sold as used and printed on the repair order. At no point did Lloyd's say that the first engine was installed incorrectly

The vehicle originally came into our shop 02/06/due to the vehicle not starting. The technician found the timing components had failed and subsequently found that the valves in the cylinder head had been damaged. Due to the mileage on the engine we advised it may be in the best
interest of the customer to replace the engine with a quality used one and have his cylinder heads rebuilt. We performed the repair on the vehicle and the customer took possession on 02/17/2018. Customer *** *** contacted our shop on 03/28/to make an appointment due to his AT (automatic transmission) oil temperature light flashing. Our Service writer Harry advised we needed to get vehicle in ASAP. Mr *** advised he needed to go to work that day but would get it in as soon as he could. Mr *** called 03/29/in the morning and spoke with me, Doug and advised me that his AT (automatic transmission) oil temperature light began flashing, heard some noise, saw smoke and then engine quit running. I let Mr *** know we would send a tow truck ASAP to pick up his car. Upon receipt of the vehicle the technician advised there were holes in the upper end of the engine. Our shop secured another engine and began repairs. Upon removal of the engine from the vehicle, technician advised the input shaft from the transmission was physically stuck in the transmission torque converter. Technician inspected and found the transmission was locked up which subsequently caused the damage to the engine. Even with this knowledge, Lloyd's still secured another engine and was performing the rest of the engine repairs at no cost, but advised the customer the vehicle would need a transmission. Mr *** was contacted 04/05/regarding the transmission issue and *** agreed to have us install a used transmission for the amount of $1689.62. Lloyd's Automotive never presented the original or second engine as rebuilt or new, it was sold as used and printed on the repair order. At no point did Lloyd's say that the first engine was installed incorrectly

Revdex.com:
I have reviewed the response made by Lloyds autoI understand the problem with the change in phone numbers but as I explained to the bookkeeper, none of repairs should have been made because they were not approved by meI stated to the manager Kevin, the first timeThey had my phone number at that time and should have had the stipulation of calling me in their recordsI consider the whole matter over
Sincerely *** *** / Son in law of *** ***