Lloyd's Restoration and Cleaning Services, LLC

[redacted] said that he has no missed emails or phone called but he will contact the customer and will provide her a copy of the document that is signed

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that the information provided to you by the company is incorrect Multiple attempts were made to the company through email and phone calls to report the damages The company ignored all attempts and never responded Secondly, we never signed anything regarding satisfaction with the work completed Is it possible to see a copy of this document? Also, this does not address the certifications that they claim to have but do not actually do not
Is there any additional information that I can provide to assist in this? Their response does not match their actions or in this case lack of action that I have experienced over the last few months
Respectfully,
***
P.S Thank you for your help in this matter

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and I reject that this company has responded to this issue (aside from an automated response that the email was received), but I accept their intent to send us a copy of the signed document. Please send the document to *** *** *** *** *** ** ***
For additional info, I have *** a copy of the letter with our complaint that was sent with the final check (which was cashed) by certified mail (copy of that *** as well) to show that these issues were sent to the business but no response was forthcoming until now. I've also*** a copy of an email that was previously sent through their website with the issues which includes the automated response from the business and an additional attempt for me to get information concerning these issues from them
Lastly, this does not address the issue that the businesses' website claims to be certified by organizations in which they are not.
Regards,
*** ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Lloyd's Restoration and Cleaning Services,
LLC regarding complaint ID***
Regards,
*** ***

*** said that he has no missed emails or phone called but he will contact the customer and will provide her a copy of the document that is signed

*** from the business called to respond to this complaintHe stated that at no time were any damage claims made after the job was completedIn regards to the bill they were paid the amount that State Farm approved, and they are the ones that give the bottom line for the amount that is billedThe customer signs a document that states that once the job is completed it is done and the customer is satisfied with the finished productThis is something the business has to have to give to the insurance company in order for the job to be paid