Lloyd's Automotive - Coeur d'Alene

The vehicle originally came into our shop 02/06/2018 due to the vehicle not starting.  The technician found the timing components had failed and subsequently found that the valves in the cylinder head had been damaged.  Due to the mileage on the engine we advised it may be in the best...

interest of the customer to replace the engine with a quality used one and have his cylinder heads rebuilt.  We performed the repair on the vehicle and the customer took possession on 02/17/2018.  Customer [redacted] contacted our shop on 03/28/2018 to make an appointment due to his AT (automatic transmission) oil temperature light flashing.  Our Service writer Harry advised we needed to get vehicle in ASAP.  Mr [redacted] advised he needed to go to work that day but would get it in as soon as he could.  Mr [redacted] called 03/29/2018 in the morning and spoke with me, Doug and advised me that his AT (automatic transmission) oil temperature light began flashing, heard some noise, saw smoke and then engine quit running.  I let Mr [redacted] know we would send a tow truck ASAP to pick up his car.  Upon receipt of the vehicle the technician advised there were holes in the upper end of the engine.  Our shop secured another engine and began repairs.  Upon removal of the engine from the vehicle, technician advised the input shaft from the transmission was physically stuck in the transmission torque converter.  Technician inspected and found the transmission was locked up which subsequently caused the damage to the engine.  Even with this knowledge, Lloyd's still secured another engine and was performing the rest of the engine repairs at no cost, but advised the customer the vehicle would need a transmission.  Mr [redacted] was contacted 04/05/2018 regarding the transmission issue and [redacted] agreed to have us install a used transmission for the amount of $1689.62.  Lloyd's Automotive never presented the original or second engine as rebuilt or new, it was sold as used and printed on the repair order.  At no point did Lloyd's say that the first engine was installed incorrectly.

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID 10843538 and find that this resolution is satisfactory to me.  Thank you for your help.
Regards,
David Alley

I am very sorry to hear about this complaint.  Lloyd's Automotive repaired [redacted] Mass' car per his approval.  Upon speaking with the son-n-law it became aware that a portion should have been under warranty.  I agreed to refund $306.  My bookkeeper has been trying to contact [redacted]...

Mass for credit card or address information to send refund to ever since with no success.   We have 3 phone numbers on file and apparently they have all changed, this information we learned today, when my bookkeeper called the son-n-law, phone number listed on this complaint. She was informed they changed phone plans.  She was able to get an address from the son-n-law and the warranty refund check has been mailed.  Hopefully, this has been resolved.  Please contact me for anything further.  Sincerely, Guy S[redacted]Owner,  Lloyd's Automotive

Our warranty states all warranty work must be done in our shop unless customer is traveling and out of town.  we have bent over back words to try and please Mr. A[redacted]. he has been a good customer and we do not to lose him as a customer.This it is not the way we normally do...

warranty work but  we will send him a refund check for $1200.94  and I hope this fixes all his problems. Thank you Lloyd S[redacted]

Revdex.com:
I have reviewed the response made by Lloyds auto. I understand the problem with the change in phone numbers but as I explained to the bookkeeper, none of repairs should have been made because they were not approved by me. I stated to the manager Kevin, the first time. They had my phone number at that time and should have had the stipulation of calling me in their records. I consider the whole matter over.
Sincerely  [redacted] / Son in law of [redacted]

Review: On March 27. 2015 I took my son's 1993 GMC truck in to get a oil leak repaired along with a few other misc repairs. When I got home the truck was still leaking. After numerous trips back to Lloyd's automotive they always said it was now leaking from somewhere else. They did have to redo the front axle seals due to releaking deemed from poor workmanship on their part but could not seem to fix the oil leak after numerous other attempts. Invoice #[redacted] and #[redacted] should be referred to.

I went to two other auto repair shops to get a second and third opinion on the leak. One stated it was leaking from the rear main seal and intake manifold and the other noted from the head gasket which they said a sealant was put around the gasket which isn't the normal practice and was shoddy workmanship.

After a half dozen trips back to Lloyd's the GMC truck still leaks and I have no plans on ever taking it back as they have kept the vechicle for weeks at a time and one event for almost a month. At one time I called to check on it and they said the mechanic had it up on the jacks and was working on it and I drove by their shop immedately and it was still sitting outside their shop not being worked on.

I did speak to the owner [redacted] at one time and the manger numerous ongoing times. I did try and call the owner [redacted] yesterday on 10-2-15 and left a message but he has not returned my phone call. I did go on thier website and completed a customer survey and gave negative feedback to the company.

The manager did offer again yesterday 10-2-15 for the 7th time to bring my truck back in so they could fix it and I said no because you can't seem to fix it and the manager said, well it's a old truck. I said to him that our running 1932 Ford is a old car and it doesn't leak. He was silent after that and from his comment about it being a old truck and will leak, told me not only was that a bad comment by him but a lack of confidence in him, his mechanics or company to fix my truck.

So referencing invoice #[redacted] dated 3-27-15 and invoice #[redacted] dated 4-29-15, I'd like a refund for $819.23 for the rear main seal work I paid for and $381.71 for the intake manifold work I paid for. I'm seeking a refund of a total $1,200.94 in order to go to another auto repair shop to get these repair properly done.Desired Settlement: I'm seeking a refund of a total $1,200.94 in order to go to another automotive repair shop for repairs. I refuse to return back to Lloydes for any other work as I do not have the confidence or time to deal with them any longer.

Business

Response:

Our warranty states all warranty work must be done in our shop unless customer is traveling and out of town. we have bent over back words to try and please Mr. A[redacted]. he has been a good customer and we do not to lose him as a customer.This it is not the way we normally do warranty work but we will send him a refund check for $1200.94 and I hope this fixes all his problems. Thank you Lloyd S[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID 10843538 and find that this resolution is satisfactory to me. Thank you for your help.

Regards,

David Alley

Review: Took it in first time for rough idle and random stalling. Told them of loud hissing noise to begin with, they did a diagnostic said it was the mass airflow sensor and a collapsed vacuum hose. Told them to repair it for about 570. Once it was replaced, problem still persisted and was told to bring it in yet again. I did and they did a smoke test and claimed the intake manifold gasket was shot and that it needed to be repaired, another 300. Got a call to pick it up I asked them about the idle and such and was told in exact words "It's running cherry now". Turned it on in the parking lot, idle was still not stable, took it for a test drive, it died on me randomly yet again. I called them immediately and told them they said bring it in again. So 870 later problem is still there still not fixed and on top of that between all the testing they've used 1/2 tank of gas (I left it on 1/4 each time, got it back with it on E and gas light on forcing me to go to safeway for gas immediately). Now they've told me its the hissing sound I originally reported (because apparently after 870 dollars is now the time to listen to the customer) and are claiming that's the issue and it will be 300 more to replace that as well. I told them if its not fixed why did they say it was running cherry and he said I should've called if it died on me the first time I took it out and I told him I did and why I just brought it in again and he looked dumbfounded by this.Desired Settlement: I don't have a set desired settlement a partial refund would be nice due to all the money I paid and them for not fixing the issue I brought it in for and also ignoring the customers comments on issues noticed that could have lead to the problem being solved. I don't think I would want them to work on my car again either so I don't think I would want the replacement part to see if it finally does fix my car as I've read too many reviews about them damaging cars and there's been tension between us that I don't feel comfortable with them working on it anymore.

Business

Response:

I called Mr [redacted] and apologized for not fixing his auto the first time.

I also told him to make up for our mistake that we will finish his repair at no charge to him .

It needs a vacuum booster to fix his hissing noise and fix his stalling problem ( app. $300.00) .

Thanks for keeping me informed.

Consumer

Response:

[redacted] called me apologizing and offered to fix the last issue (hoping!) at no charge. This was more than I was expecting

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: see Attached documentDesired Settlement: see Attached document

Review: I purchased a used car from [redacted] in October of 2013. The car had a warranty which required using LLoyd's automotive for repairs. A fee of $75.00 was needed when bringing in the vehicle to LLyoyd's. The $75.00 went towards the balance of repairs that are done. The first time LLoyds fixed an o2 sensor. I brought the car back a second time,and paid an additional $75.00, when the check engine light came back on. LLoyds had my car for over a week and never called to give me updates on what was going on. I finally called [redacted], and they called LLyod's for me. Later that afternoon, LLyod's called me to pickup my car. Once I got there, I was told that there was a vacuum leak somewhere, but without any other symptoms, they could not fix it. I was told to drive the car until, something or other symptoms happened for them to be able to see what needed fixed. To get the check engine light off. I asked about my $75.00 at that time, and was told that it would go towards the repair, when it was diagnosed. Fast forward to July of 2014. The car still had no new symptoms and the check engine light was still on. The car was totaled on July 7th 2014.I called LLoyd's to ask about my $75.00 getting refunded to me. I was told they would need to investigate the matter and they would get back to me. 2 weeks later I called a second time, and they put me through to the Manager. I explained what happened to him. He also said he would need to investigate the matter, and call me back. It is now August 21st and still no call or response from the Manager. I called him back to be told that to much time has transpired and that since they did look at the car, and had it for over a week my $75.00 was lost to me. They kept me without a car for over a week. It took several phone calls to get told that they couldn't find out why the check engine light was on. Why should I lose my money for this!Desired Settlement: I want my $75.00 back. No service was provided to my car. The first time when they fixed the o2 sensor I did not mind the $75.00 fee. But to pay for something not fixed is a real sore spot with me. I want my money back. That's reasonable.

Business

Response:

I have spoken with the customer on her complaint. We are an authorized warranty repair facility for [redacted]. We can only do repairs that they authorize. When requesting approval form [redacted] it is not unlikely for them to take up to a week to get a response from them. This is unfortunate. In addition, the $75.00 that she is referring to is her deductible that [redacted]'s warranty work requires. Her 1st visit we did an O2 Sensor repair, she paid her deductible. The second service visit required testing, we identified 2 codes in her system, which pointed to a vacuum leak. Tested for vacuum leak but none was not found. Cleared codes and they did not come back on, she paid her deductible because there was a cost for the testing. Mrs. [redacted]'s is requesting her deductible refunded due to no repair was performed, she is correct, we only performed testing, as we could not determine a part failure, at that time. It was explained that if the light came back on, and the same codes appeared, and we were able to identify a failed component, she would not pay the deductible again, as it would be the same repair. This piece of information is where I believe confusion sits.

That being said, we will reimburse customer's $75.00 for her hardship.

Sincerely,

[redacted], Owner

Lloyd's Automotive

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

[redacted] I have received my $75.00 check in the mail. Thank you for your help in this matter.

Review: Needed a new alternator for my 2003 Focus. I was overcharged for my alternator. They gave me a refurbished alternator which should run for $100.00 and they charged me $340.00 I don't mind doing the right thing here but This is ridiculous I owe them $600.00+ dollars for a job that should cost around $300.00. Please help.Desired Settlement: I would like for the cost of this to be dropped to a lower amount if possible. I think its disrespectful of these people to overcharge their customers and it makes mechanics look bad as a whole.

Business

Response:

I have spoken with [redacted] about his complaint. He had some misunderstandings about the alternator we installed in his vehicle. I educated him that his 2003 Ford Focus is high performance and, therefore; the alternator for his model costs more than the standard Focus. In addition, we do not purchase the cheapest parts on the market. In fact, his alternator is a premium alternator with a lifetime warranty. He and I came to an agreed upon price, which he has paid in full.

I believe he is satisfied.

Sincerely,

Review: I took my car in on monday moring June 2nd and was told that I needed a Coil pack and spark pulg in my #4 miss fire cylinder and it was going to be about $370 they then said that I should get all of them done beacuse the others may or may not go out and told me the price was going to be about $870 they said this can all be done same day by 4pm I then got a phone call back saying they are still getting a check engine light and that when they were removing my spark plug part of it fell off into my engine and they couldn't find the part and that maybe I happen when my car started to mess up that morning. and told me that my car would now need to be kept over night to see if anything was leeking because they couldnt tell if the missing part was still in there.

Next day I called about 930am and they were looking at my car and would call me back I then got a phone call about 1pm saying that I needed a new engine becasue my I had no threads for the spark pulg to hold on to, they also said I heard a loud bang on the paper work they gave me which I never said I said I heard ticking nosie and my engine light came on flashing never soild and my car was jerking which this all happen that same monday morning of june 2nd at 6am and I took it to them because they are across the street from my apartment.

I then got charge $209.66 for the test they did and all the spark plugs they put in. I picked up my car on June 3rd after business hours and took it over to [redacted]s Automotive which tested my car and did fine only the #4 miss fire on the test I also gave [redacted]s automotive they copy of payment and estemate from lloyds automotive and went over everything they told me that I needed and that I needed a new engine for my 2007 honda accord that only has 89,000 mile on. He check everything and called me on Thursday afternoon to inform me that the reason for Lloyds automotive still getting a miss fire and for my spark pulgs not fitting was due to them putting the wrong ones in my car and that nothing at all was wrong with my engine what so ever I picked up my car Thursday evening and have being driving it ever sense and it runs better than when I bought it in two years ago. I don't think what Lloyds did was right what so ever especially becasue I was going to pay for all the work due to me not knowing anything about cars. I have copies of estimates and receipts from both shops that I will also be willing to email overDesired Settlement: I would like to have a money refunded and to have this reported for knowledgeable information for others. I have copies of all payment and estimates from Lloyds and payment copy from [redacted]s automotive.

Business

Response:

To Whom It May Concern:

Thank you for bringing this complaint to my attention. I have contacted and spoken with my customer on this complaint. Our testing indicated she had low compression on cylinder 4 (Test was performed 3 times). She states the car is running fine. We have agreed to refund her money. Check was mailed today and the customer says that she will continue to do business with us in the future.

Sincerely,

[redacted], Owner

Lloyd's Automotive

Consumer

Response:

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I have also been contacted by [redacted] the owner of Lloyds automotive and he has sense sent me a refund check of the full amount of the $209.66 I am just waiting for it to clear the bank due to my first name being spelled "[redacted]" we also had about a 12min phone call and discuse what has happen and that he was going to talk with his team over on the North side Lloyds were my car was taken into. Thank you for your help on this and please let me know if you need anymore information from me.

Regards,