L&M Electric

the bars were made for my brand and body style of truck, but not custom made for meThey were already on sale when I bought them, not marked down afterward, so that's a dishonest statement, and they were body mount not frame mount as bad been advertisedI was going to return them, they were arranging for FedEx pickupThey offered $off, I said let me get back to you after speaking to my mechanicI called back same day to tell results and asked for the extra $to cover mod costBarry agreedWhen I called back to find out about my $30, Barry said he'd forgotten, and would take care of it right awayMeanwhile trusting them, I had the bars installedWhen I spoke to Barry the final time, he said the box itself cost $Even if I hadn't already recycled the box, I wouldn't trust them to refund my money on returnHe also denied ever discussing $30, much less agreeing to itI always have my phone on speaker due to disability and my care provider was here on that second call when Barry said he'd forgotten about the refund, and overheard the conversationAny denial they giveve is dishonest

After over years in business, we're not going to damage our reputation over one saleThe customer's allegations of dishonesty are unfounded and offensive Yes, the bars were on sale, but WE identified a lower price on our own and issued a additional $refundI'm sorry the customer isn't satisfied with our service, but at this point we'll have to agree to disagreeTim F [redacted] / GMDesert Rat Off Road Centers

This Nerf bars in question were built and designed for Ms ***'s vehcile and that is not being disputed by the customerAfter Ms*** purchased the bars, we ran a special on the product that would have saved her $Without Ms*** asking, we identified the better price and promptly
refunded the $We never offered to send her an additional $The product in question was already discounted by over 60%, so unfortunately we're not able to grant Ms***'s requestsThat being said, if Ms*** would like to return the product, we'd be happy to offer her a full refund of her purchase price, less the $we've already sent. Tim F* / GMDesert Rat Off Road Centers

Hello, I was traveling when you sent the original email and wasn't able to respond to the complain with in the time required. We'd like to respond to the customer's concerns. Desert Rat Off Road Centers completed all work as agreed to by Mrs. [redacted]. This vehicle is 27 years old and as...

such had parts that were worn from time and use. Our store manager explain to the customer that there were issues with the steering system that would cause excessive play and that they needed to be addressed in a timely fashion. The customer wanted to bring the vehicle back at a later date to complete the repairs and understood there would be an additional charge. Brake lines were not included because the lift kit manufacturer doesn't recommend them on this vehicle. Under normal driving conditions the stock lines should be fine as this type of vehicle wasn't engineered by [redacted] for extreme off road use. The vehicle did require more work to correct issues with the factory drive line angle that was causing a noise. Although the vehicle didn't need to be towed to our location, we understood Mrs. [redacted] concern and issued her an offsetting credit toward her steering system repairs and gave her additional parts at no charge along with a $100 gift card for her trouble. The wheels and tires were picked out by Mrs. [redacted], so we're not sure what she's referring to and she didn't express a concern when taking delivery of the vehicle. We do our best to take care of every customer and would be happy to discuss any issues related to the quality of the repairs or the safety of this vehicle with Mrs. [redacted]. Tim F[redacted] / GMDesert Rat Off Road Centers

After over 42 years in business, we're not going to damage our reputation over one sale. The customer's allegations of dishonesty are unfounded and offensive.  Yes, the bars were on sale, but WE identified a lower price on our own and issued a additional $70 refund. I'm sorry the customer isn't satisfied with our service, but at this point we'll have to agree to disagree. Tim F[redacted] / GMDesert Rat Off Road Centers

the bars were made for my brand and body style of truck, but not custom made for me. They were already on sale when I bought them, not marked down afterward, so that's a dishonest statement, and they were body mount not frame mount as bad been advertised. I was going to return them, they were arranging for FedEx pickup. They offered $70 off, I said let me get back to you after speaking to my mechanic. I called back same day to tell results and asked for the extra $30 to cover mod cost. Barry agreed. When I called back to find out about my $30, Barry said he'd forgotten, and would take care of it right away. Meanwhile trusting them, I had the bars installed. When I spoke to Barry the final time, he said the box itself cost $30. Even if I hadn't already recycled the box, I wouldn't trust them to refund my money on return. He also denied ever discussing $30, much less agreeing to it. I always have my phone on speaker due to disability and my care provider was here on that second call when Barry said he'd forgotten about the refund, and overheard the conversation. Any denial they giveve  is dishonest.