[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because MrWes G [redacted] came to my home to initally look at the damage to my home MrG [redacted] explained to me that he sends out a two-man crew Each man would receive $per hour MrG [redacted] indicated that this job would be no more than $ After we discussed the price, I asked MrG [redacted] if his guys could install my solar lights as well MrG [redacted] said, "yes, and said that it wouldn't take no more than an hour," He inspected the solar lights which were brand new and still in the box and said again, "it still wouldn't take no more than an hour." MrG [redacted] began talking for almost an hour to me about my landscaping and about all sorts of things I did not want to be rude and ask him to leave At no time, did I ever receive notification that I would be charged for each man's travel time The next communication I had with MrG [redacted] was when he called me a day before the installers were supppose to arrive at my home the next dayThe installers came to my house and dropped my solar lights from the roof to the ground a couple of times I am convinced that the problem with the solar lights is from the installers dropping the lights from the roof to the ground because the lights slipped out of his hands The installers stayed for fifty minutes at my home No way could MrG [redacted] charge me $for travel time I am a disabled veteran in a wheelchair and I strongly believe MrG [redacted] is trying to take advantage of my disability Furthermore, I would like to have my complainted posted on the website of the Revdex.com (Revdex.com) Respectfully submitted, [redacted] ***Lancaster, PA ***###-###-####
I have placed a call to [redacted] to review scheduling options regarding the roof repairs mentioned in the consumer complaintI left a message on [redacted] 's voice mail and am awaiting a return phone callThank you
MrJoel Johnson contacted our office regarding an estimated to repair/replace damaged siding.Wes G***, our siding representative scheduled an appointment with [redacted] on April 29, to look at the damagesWhen Wes G [redacted] visited the customer's residence a piece of fascia was loose and needed to be refastenedDuring the visit the customer asked for pricing on installing solar lights on his house, which he would be furnishing for us to installOur sales representative told the customer for a small job such as this we prefer to complete on a time and material basis rather than a fixed costIt was explained to the customer a time and material job entails billing for the labor and material to complete the jobAt that time, the customer was informed our labor rate is $ 60.00/hour and we usually work in two man crewsThe customer was also notified time and material billing also includes travel timeCustomer acknowledged he wanted to proceed with work as it was reviewed with our sales representative.It is our company policy on all time and material work, the customer will receive a letter of confirmation by mail regarding the services requested and an explanation of our billing procedure regarding travel time on this type of workThe letter also states we do not warrant repair work and any additional services will be billableIf customer fails to contact us prior to starting the job the letter will serve as a confirmation of agreementThe letter also stated our scheduling department will contact the customer prior to sending a crew to complete the repairs.The work was completed on May 21, On May 26, customer contacted our office regarding an issue involving the solar lights not turning onThese were the same solar lights the customer purchased and we installed for himA crew was dispatched to the customer's house on May 28th and found one solar light not working properlyThey checked the battery pack and found the battery was not making the proper connection and after a slight adjustment with the battery pack the light was working properly.An invoice for the first trip was mailed to the customer on approximately May 27, Management decided as a courtesy to the customer not to charge for the second trip even though we did not furnish the solar lights and our letter of confirmation specifically states any additional services will be billable.Upon receipt of the invoice for $ customer contacts Wes G [redacted] to lodge a complaint about the billing when our two man crew spent approximately one hour at his propertyMrG [redacted] explained to the customer again about the travel time included in the charges and also mentioned to him about not billing for the second tripCustomer stated he did not receive the letter of confirmation even though it was never returned to our office by the postal service as being undeliverable.Management considers the billing to be fair and justified along with the fact there were no charges billed for the second trip as this was deemed to be a courtesy to the customer.No adjustment to the billing is necessary.George *F*
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because MrWes G [redacted] came to my home to initally look at the damage to my home MrG [redacted] explained to me that he sends out a two-man crew Each man would receive $per hour MrG [redacted] indicated that this job would be no more than $ After we discussed the price, I asked MrG [redacted] if his guys could install my solar lights as well MrG [redacted] said, "yes, and said that it wouldn't take no more than an hour," He inspected the solar lights which were brand new and still in the box and said again, "it still wouldn't take no more than an hour." MrG [redacted] began talking for almost an hour to me about my landscaping and about all sorts of things I did not want to be rude and ask him to leave At no time, did I ever receive notification that I would be charged for each man's travel time The next communication I had with MrG [redacted] was when he called me a day before the installers were supppose to arrive at my home the next dayThe installers came to my house and dropped my solar lights from the roof to the ground a couple of times I am convinced that the problem with the solar lights is from the installers dropping the lights from the roof to the ground because the lights slipped out of his hands The installers stayed for fifty minutes at my home No way could MrG [redacted] charge me $for travel time I am a disabled veteran in a wheelchair and I strongly believe MrG [redacted] is trying to take advantage of my disability Furthermore, I would like to have my complainted posted on the website of the Revdex.com (Revdex.com) Respectfully submitted, [redacted] Lancaster, PA [redacted] ###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because MrWes G [redacted] came to my home to initally look at the damage to my home MrG [redacted] explained to me that he sends out a two-man crew Each man would receive $per hour MrG [redacted] indicated that this job would be no more than $ After we discussed the price, I asked MrG [redacted] if his guys could install my solar lights as well MrG [redacted] said, "yes, and said that it wouldn't take no more than an hour," He inspected the solar lights which were brand new and still in the box and said again, "it still wouldn't take no more than an hour." MrG [redacted] began talking for almost an hour to me about my landscaping and about all sorts of things I did not want to be rude and ask him to leave At no time, did I ever receive notification that I would be charged for each man's travel time The next communication I had with MrG [redacted] was when he called me a day before the installers were supppose to arrive at my home the next dayThe installers came to my house and dropped my solar lights from the roof to the ground a couple of times I am convinced that the problem with the solar lights is from the installers dropping the lights from the roof to the ground because the lights slipped out of his hands The installers stayed for fifty minutes at my home No way could MrG [redacted] charge me $for travel time I am a disabled veteran in a wheelchair and I strongly believe MrG [redacted] is trying to take advantage of my disability Furthermore, I would like to have my complainted posted on the website of the Revdex.com (Revdex.com) Respectfully submitted, [redacted] ***Lancaster, PA ***###-###-####
I have placed a call to [redacted] to review scheduling options regarding the roof repairs mentioned in the consumer complaintI left a message on [redacted] 's voice mail and am awaiting a return phone callThank you
MrJoel Johnson contacted our office regarding an estimated to repair/replace damaged siding.Wes G***, our siding representative scheduled an appointment with [redacted] on April 29, to look at the damagesWhen Wes G [redacted] visited the customer's residence a piece of fascia was loose and needed to be refastenedDuring the visit the customer asked for pricing on installing solar lights on his house, which he would be furnishing for us to installOur sales representative told the customer for a small job such as this we prefer to complete on a time and material basis rather than a fixed costIt was explained to the customer a time and material job entails billing for the labor and material to complete the jobAt that time, the customer was informed our labor rate is $ 60.00/hour and we usually work in two man crewsThe customer was also notified time and material billing also includes travel timeCustomer acknowledged he wanted to proceed with work as it was reviewed with our sales representative.It is our company policy on all time and material work, the customer will receive a letter of confirmation by mail regarding the services requested and an explanation of our billing procedure regarding travel time on this type of workThe letter also states we do not warrant repair work and any additional services will be billableIf customer fails to contact us prior to starting the job the letter will serve as a confirmation of agreementThe letter also stated our scheduling department will contact the customer prior to sending a crew to complete the repairs.The work was completed on May 21, On May 26, customer contacted our office regarding an issue involving the solar lights not turning onThese were the same solar lights the customer purchased and we installed for himA crew was dispatched to the customer's house on May 28th and found one solar light not working properlyThey checked the battery pack and found the battery was not making the proper connection and after a slight adjustment with the battery pack the light was working properly.An invoice for the first trip was mailed to the customer on approximately May 27, Management decided as a courtesy to the customer not to charge for the second trip even though we did not furnish the solar lights and our letter of confirmation specifically states any additional services will be billable.Upon receipt of the invoice for $ customer contacts Wes G [redacted] to lodge a complaint about the billing when our two man crew spent approximately one hour at his propertyMrG [redacted] explained to the customer again about the travel time included in the charges and also mentioned to him about not billing for the second tripCustomer stated he did not receive the letter of confirmation even though it was never returned to our office by the postal service as being undeliverable.Management considers the billing to be fair and justified along with the fact there were no charges billed for the second trip as this was deemed to be a courtesy to the customer.No adjustment to the billing is necessary.George *F
*
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because MrWes G [redacted] came to my home to initally look at the damage to my home MrG [redacted] explained to me that he sends out a two-man crew Each man would receive $per hour MrG [redacted] indicated that this job would be no more than $ After we discussed the price, I asked MrG [redacted] if his guys could install my solar lights as well MrG [redacted] said, "yes, and said that it wouldn't take no more than an hour," He inspected the solar lights which were brand new and still in the box and said again, "it still wouldn't take no more than an hour." MrG [redacted] began talking for almost an hour to me about my landscaping and about all sorts of things I did not want to be rude and ask him to leave At no time, did I ever receive notification that I would be charged for each man's travel time The next communication I had with MrG [redacted] was when he called me a day before the installers were supppose to arrive at my home the next dayThe installers came to my house and dropped my solar lights from the roof to the ground a couple of times I am convinced that the problem with the solar lights is from the installers dropping the lights from the roof to the ground because the lights slipped out of his hands The installers stayed for fifty minutes at my home No way could MrG [redacted] charge me $for travel time I am a disabled veteran in a wheelchair and I strongly believe MrG [redacted] is trying to take advantage of my disability Furthermore, I would like to have my complainted posted on the website of the Revdex.com (Revdex.com) Respectfully submitted, [redacted] Lancaster, PA [redacted] ###-###-####