LMC Complete Automotive and Collision

We ordered this carpet for our 1956 f100 pickup. I am very disappointed in the fit, it does not fit up to the kick panel on either side. Plenty of carpet goes up the fire wall, not much goes under the seat. I had to glue matching color vinyl on the sides so that the metal wasn’t showing . Just two more inches on each side would have made it fit.
If you want perfection, I don't recommend this carpet.

Sent: Wednesday, October 07, 1:PM To: drteam Cc: [redacted] Our response: When customer brought vehicle in the first time, the fuel pump was bad and the engine wouldn’t startWe diagnosed it as a bad fuel pump and recommended a fuel filter replacement as wellCustomer approved the fuel pump but declined the fuel filterWe replaced the fuel pump and customer picked up the vehicleLike the customer stated they brought the vehicle back in about weeks because the check engine light was on and engine having a hard time startingWe determined that the fuel pump was failing and the technician recommended replacement under warranty This fell under the warranty period and would have resulted in a NO COST to the customer, however, when the technician was under the vehicle testing the fuel pump he noticed that the fuel filter fuel lines had a bunch of wire ties (wire ties are used to bundle electrical wires together) holding the lines onto the filterThe technician immediately notified the service manager Someone had damaged the fuel lines coming from the fuel tank to the fuel filter and used wire ties to hold lines in placeWhomever replaced the fuel filter broke the connectors and safety connections for the fuel lines, thus the $additional dollars to replace themWe told the customer that they would have to pay for the fuel lines only because we did not damage the vehicleThe invoice shows that we did NOT replace a fuel filterLMC also was not charging for the labor to replace the fuel lines that someone else broke because we could do that when we replaced the fuel pump under warranty at no charge We explained to the customer the potential fire dangers from a gasoline line being wire tied in place, and told them we could not replace the fuel pump because we as a professional repair shop cannot assume the liability of the improper repair and damage done to the vehicle AFTER it was in our shopWe still want to replace the fuel pump under warranty by either the customer getting the fuel lines replaced somewhere else, here at LMC or provide us the parts and we will gladly fix their vehicle The customer asked if we could refund the money paid for the fuel pump itself and part of the labor but our warranty doesn’t provide that as an optionIn fact, I don’t know of any repair shop that would do this because, in order for us to receive credit from the manufacturer of the fuel pump we must have the bad fuel pump to return to them, plus, we, as most or all repair shops do, require that all warranty repairs must be completed here at LMC and it does state that on our invoices The customer asked us if he changed the fuel pump out himself would we give him the new replacement fuel pump, we agreed and have the pump here waiting for him as last we talked with the customer, that is what they were going to doThe customer asked the service manager this, which he agreed, and asked the owner the next day, which he also agreedWe have not seen nor heard from the customer since We are sorry the customer is going thru this problem, they never told us who broke their fuel lines but we suggest going back to that person and make them pay for it as they are the responsible people in this situation and we would even help as much as we can to talk with that person and try to get them to pay for the repairs To recap: We agree we replaced a fuel pump The customer does still have a warranty on the fuel pump and the labor to replace fuel pumpWe cannot assume liability by touching the fuel lines that were broken and repaired with wire ties, against industry standards for repair of such partThe fuel filter/fuel lines were broken by someone other than LMC, which the customer stated he was aware of the damage doneWe agree we still owe him the fuel pump, he was supposed to bring us the bad pump and we would give him a new pumpWe will change the fuel pump out ourselves if the fuel lines have been repairedWe will change the fuel pump out and the fuel lines if they provide us the lines or pay for the partsWe cannot return any monies to the customer as it is against our and most all repair shops warranty procedures In response to this statement, “Both men refused but said they would "give" me a fuel pumpHowever, I would have to pay additional money for a repair they bundled.” This is incorrect, we WILL give the fuel pump to the customer but we have to have the broken pump back, WITHOUT having to pay anything additional by the customer So, in regards to that statement, we are willing to settle this, at the customer’s request, to give them a fuel pumpAll we need is the broken pump Thank you,

Sent: Wednesday, October 07, 1:PM To: drteam Cc: [redacted] ? Our response: ? When customer brought vehicle in the first time, the fuel pump was bad and the engine wouldn’t startWe diagnosed it as a bad fuel pump and recommended a fuel filter replacement as wellCustomer approved the fuel pump but declined the fuel filterWe replaced the fuel pump and customer picked up the vehicleLike the customer stated they brought the vehicle back in about weeks because the check engine light was on and engine having a hard time startingWe determined that the fuel pump was failing and the technician recommended replacement under warranty? This fell under the warranty period and would have resulted in a NO COST to the customer, however, when the technician was under the vehicle testing the fuel pump he noticed that the fuel filter fuel lines had a bunch of wire ties (wire ties are used to bundle electrical wires together) holding the lines onto the filterThe technician immediately notified the service manager ? Someone had damaged the fuel lines coming from the fuel tank to the fuel filter and used wire ties to hold lines in placeWhomever replaced the fuel filter broke the connectors and safety connections for the fuel lines, thus the $additional dollars to replace themWe told the customer that they would have to pay for the fuel lines only because we did not damage the vehicleThe invoice shows that we did NOT replace a fuel filterLMC also was not charging for the labor to replace the fuel lines that someone else broke because we could do that when we replaced the fuel pump under warranty at no charge ? We explained to the customer the potential fire dangers from a gasoline line being wire tied in place, and told them we could not replace the fuel pump because we as a professional repair shop cannot assume the liability of the improper repair and damage done to the vehicle AFTER it was in our shopWe still want to replace the fuel pump under warranty by either the customer getting the fuel lines replaced somewhere else, here at LMC or provide us the parts and we will gladly fix their vehicle ? The customer asked if we could refund the money paid for the fuel pump itself and part of the labor but our warranty doesn’t provide that as an optionIn fact, I don’t know of any repair shop that would do this because, in order for us to receive credit from the manufacturer of the fuel pump we must have the bad fuel pump to return to them, plus, we, as most or all repair shops do, require that all warranty repairs must be completed here at LMC and it does state that on our invoices? The customer asked us if he changed the fuel pump out himself would we give him the new replacement fuel pump, we agreed and have the pump here waiting for him as last we talked with the customer, that is what they were going to doThe customer asked the service manager this, which he agreed, and asked the owner the next day, which he also agreedWe have not seen nor heard from the customer since? We are sorry the customer is going thru this problem, they never told us who broke their fuel lines but we suggest going back to that person and make them pay for it as they are the responsible people in this situation and we would even help as much as we can to talk with that person and try to get them to pay for the repairs? To recap: We agree we replaced a fuel pump The customer does still have a warranty on the fuel pump and the labor to replace fuel pumpWe cannot assume liability by touching the fuel lines that were broken and repaired with wire ties, against industry standards for repair of such partThe fuel filter/fuel lines were broken by someone other than LMC, which the customer stated he was aware of the damage doneWe agree we still owe him the fuel pump, he was supposed to bring us the bad pump and we would give him a new pumpWe will change the fuel pump out ourselves if the fuel lines have been repairedWe will change the fuel pump out and the fuel lines if they provide us the lines or pay for the partsWe cannot return any monies to the customer as it is against our and most all repair shops warranty procedures? In response to this statement, “Both men refused but said they would "give" me a fuel pumpHowever, I would have to pay additional money for a repair they bundled.” This is incorrect, we WILL give the fuel pump to the customer but we have to have the broken pump back, WITHOUT having to pay anything additional by the customer? So, in regards to that statement, we are willing to settle this, at the customer’s request, to give them a fuel pumpAll we need is the broken pump? Thank you, ? ?

Sent: Wednesday, October 07, 1:PM To: drteam Cc: *** *** ? Our response: ? When customer brought vehicle in the first time, the fuel pump was bad and the engine wouldn’t startWe diagnosed it as a bad fuel pump and recommended a fuel filter replacement as wellCustomer
approved the fuel pump but declined the fuel filterWe replaced the fuel pump and customer picked up the vehicleLike the customer stated they brought the vehicle back in about weeks because the check engine light was on and engine having a hard time startingWe determined that the fuel pump was failing and the technician recommended replacement under warranty? This fell under the warranty period and would have resulted in a NO COST to the customer, however, when the technician was under the vehicle testing the fuel pump he noticed that the fuel filter fuel lines had a bunch of wire ties (wire ties are used to bundle electrical wires together) holding the lines onto the filterThe technician immediately notified the service manager ? Someone had damaged the fuel lines coming from the fuel tank to the fuel filter and used wire ties to hold lines in placeWhomever replaced the fuel filter broke the connectors and safety connections for the fuel lines, thus the $additional dollars to replace themWe told the customer that they would have to pay for the fuel lines only because we did not damage the vehicleThe invoice shows that we did NOT replace a fuel filterLMC also was not charging for the labor to replace the fuel lines that someone else broke because we could do that when we replaced the fuel pump under warranty at no charge ? We explained to the customer the potential fire dangers from a gasoline line being wire tied in place, and told them we could not replace the fuel pump because we as a professional repair shop cannot assume the liability of the improper repair and damage done to the vehicle AFTER it was in our shopWe still want to replace the fuel pump under warranty by either the customer getting the fuel lines replaced somewhere else, here at LMC or provide us the parts and we will gladly fix their vehicle ? The customer asked if we could refund the money paid for the fuel pump itself and part of the labor but our warranty doesn’t provide that as an optionIn fact, I don’t know of any repair shop that would do this because, in order for us to receive credit from the manufacturer of the fuel pump we must have the bad fuel pump to return to them, plus, we, as most or all repair shops do, require that all warranty repairs must be completed here at LMC and it does state that on our invoices? The customer asked us if he changed the fuel pump out himself would we give him the new replacement fuel pump, we agreed and have the pump here waiting for him as last we talked with the customer, that is what they were going to doThe customer asked the service manager this, which he agreed, and asked the owner the next day, which he also agreedWe have not seen nor heard from the customer since? We are sorry the customer is going thru this problem, they never told us who broke their fuel lines but we suggest going back to that person and make them pay for it as they are the responsible people in this situation and we would even help as much as we can to talk with that person and try to get them to pay for the repairs? To recap: We agree we replaced a fuel pump The customer does still have a warranty on the fuel pump and the labor to replace fuel pumpWe cannot assume liability by touching the fuel lines that were broken and repaired with wire ties, against industry standards for repair of such partThe fuel filter/fuel lines were broken by someone other than LMC, which the customer stated he was aware of the damage doneWe agree we still owe him the fuel pump, he was supposed to bring us the bad pump and we would give him a new pumpWe will change the fuel pump out ourselves if the fuel lines have been repairedWe will change the fuel pump out and the fuel lines if they provide us the lines or pay for the partsWe cannot return any monies to the customer as it is against our and most all repair shops warranty procedures? In response to this statement, “Both men refused but said they would "give" me a fuel pumpHowever, I would have to pay additional money for a repair they bundled.” This is incorrect, we WILL give the fuel pump to the customer but we have to have the broken pump back, WITHOUT having to pay anything additional by the customer? So, in regards to that statement, we are willing to settle this, at the customer’s request, to give them a fuel pumpAll we need is the broken pump? Thank you, ? ?

Sent: Wednesday, October 07, 2015 1:43 PM To: drteam Cc: [redacted]  Our response:   When customer brought vehicle in the first time, the fuel pump was bad and the engine wouldn’t start. We diagnosed it as a bad fuel pump and recommended a fuel filter replacement as well. Customer...

approved the fuel pump but declined the fuel filter. We replaced the fuel pump and customer picked up the vehicle. Like the customer stated they brought the vehicle back in about 3 weeks because the check engine light was on and engine having a hard time starting. We determined that the fuel pump was failing and the technician recommended replacement under warranty.  This fell under the warranty period and would have resulted in a NO COST to the customer, however, when the technician was under the vehicle testing the fuel pump he noticed that the fuel filter fuel lines had a bunch of wire ties (wire ties are used to bundle electrical wires together) holding the lines onto the filter. The technician immediately notified the service manager.   Someone had damaged the fuel lines coming from the fuel tank to the fuel filter and used wire ties to hold lines in place. Whomever replaced the fuel filter broke the connectors and safety connections for the fuel lines, thus the $200 additional dollars to replace them. We told the customer that they would have to pay for the fuel lines only because we did not damage the vehicle. The invoice shows that we did NOT replace a fuel filter. LMC also was not charging for the labor to replace the fuel lines that someone else broke because we could do that when we replaced the fuel pump under warranty at no charge.   We explained to the customer the potential fire dangers from a gasoline line being wire tied in place, and told them we could not replace the fuel pump because we as a professional repair shop cannot assume the liability of the improper repair and damage done to the vehicle AFTER it was in our shop. We still want to replace the fuel pump under warranty by either the customer getting the fuel lines replaced somewhere else, here at LMC or provide us the parts and we will gladly fix their vehicle.   The customer asked if we could refund the money paid for the fuel pump itself and part of the labor but our warranty doesn’t provide that as an option. In fact, I don’t know of any repair shop that would do this because, in order for us to receive credit from the manufacturer of the fuel pump we must have the bad fuel pump to return to them, plus, we, as most or all repair shops do, require that all warranty repairs must be completed here at LMC and it does state that on our invoices.   The customer asked us if he changed the fuel pump out himself would we give him the new replacement fuel pump, we agreed and have the pump here waiting for him as last we talked with the customer, that is what they were going to do. The customer asked the service manager this, which he agreed, and asked the owner the next day, which he also agreed. We have not seen nor heard from the customer since.   We are sorry the customer is going thru this problem, they never told us who broke their fuel lines but we suggest going back to that person and make them pay for it as they are the responsible people in this situation and we would even help as much as we can to talk with that person and try to get them to pay for the repairs.   To recap: We agree we replaced a fuel pump The customer does still have a warranty on the fuel pump and the labor to replace fuel pump. We cannot assume liability by touching the fuel lines that were broken and repaired with wire ties, against industry standards for repair of such part. The fuel filter/fuel lines were broken by someone other than LMC, which the customer stated he was aware of the damage done. We agree we still owe him the fuel pump, he was supposed to bring us the bad pump and we would give him a new pump. We will change the fuel pump out ourselves if the fuel lines have been repaired. We will change the fuel pump out and the fuel lines if they provide us the lines or pay for the parts. We cannot return any monies to the customer as it is against our and most all repair shops warranty procedures.   In response to this statement, “Both men refused but said they would "give" me a fuel pump. However, I would have to pay additional money for a repair they bundled.” This is incorrect, we WILL give the fuel pump to the customer but we have to have the broken pump back, WITHOUT having to pay anything additional by the customer.   So, in regards to that statement, we are willing to settle this, at the customer’s request, to give them a fuel pump. All we need is the broken pump.   Thank you,