This company came highly recommended and unfortunately their Claims Department are horrible to work withThey packed a television which got damaged and almost months later, the claim still hasn`t been paidTheir excuse...it wasn`t written down that we packed it so we are not responsibleOK...let me get this right...I told both the Sales Agent and the moving crew on the morning of the move that I had things that needed to be wrapped and packed by themThey even went so far as to ask if I had the original boxes and once they heard no, they assured me they would "Take Care of it"Because the moving crew neglected to write it down I am now without a TVTheir latest offer...$because apparently they think my TV had dents, marks etcI have offered to send pictures to prove otherwise and yet again, no answerAnd this was after I confirmed that their insurance is REPLACEMENT VALUE!! It has taken weeks to hear back from the Claims Department...and I constantly have to follow up with themNot impressed and wouldn't recommend this company to anyone!!
We recently moved from Vancouver to Edmonton at the beginning of DecemberIt was a very quick and last minute move and Amar with Great Canadian Van Lines came through for usEverything was accounted for, wrapped and transported with careI would recommend Amar and his team to anyoneThey were all very approachable and efficient; thank you!
[redacted] Ensure you let the movers pack your belongings or they will refuse your claim on that countAlso, do check every last box and item within 60-days; even when they have damaged your property, they will cite the contract no matter whatNo flexibility or accountabilty to keep a customerJust rudely & blatantly dismissed by Claims; changed my view on this company
We had to leave Vancouver under difficult circumstances and right from the get go it was handled beautifully by the sales rep Kathy [redacted] , she led us through a stressfull period with great compassion and followed up every queryYour driver Amir was a perfect gent and the crew at our destination were excellentWe would recommend the company to anyoneMany thanks you lived up,to your name!
This company came highly recommended and unfortunately their Claims Department are horrible to work withThey packed a television which got damaged and almost months later, the claim still hasn`t been paidTheir excuse...it wasn`t written down that we packed it so we are not responsibleOK...let me get this right...I told both the Sales Agent and the moving crew on the morning of the move that I had things that needed to be wrapped and packed by themThey even went so far as to ask if I had the original boxes and once they heard no, they assured me they would "Take Care of it"Because the moving crew neglected to write it down I am now without a TVTheir latest offer...$because apparently they think my TV had dents, marks etcI have offered to send pictures to prove otherwise and yet again, no answerAnd this was after I confirmed that their insurance is REPLACEMENT VALUE!! It has taken weeks to hear back from the Claims Department...and I constantly have to follow up with themNot impressed and wouldn't recommend this company to anyone!!
We recently moved from Vancouver to Edmonton at the beginning of DecemberIt was a very quick and last minute move and Amar with Great Canadian Van Lines came through for usEverything was accounted for, wrapped and transported with careI would recommend Amar and his team to anyoneThey were all very approachable and efficient; thank you!
[redacted] Ensure you let the movers pack your belongings or they will refuse your claim on that countAlso, do check every last box and item within 60-days; even when they have damaged your property, they will cite the contract no matter whatNo flexibility or accountabilty to keep a customerJust rudely & blatantly dismissed by Claims; changed my view on this company
We had to leave Vancouver under difficult circumstances and right from the get go it was handled beautifully by the sales rep Kathy [redacted] , she led us through a stressfull period with great compassion and followed up every queryYour driver Amir was a perfect gent and the crew at our destination were excellentWe would recommend the company to anyoneMany thanks you lived up,to your name!