I think it best to start to from the beginning This entire process started November 16, After a great deal of back and forth via texts, e-mails, and phone calls to the client, LMI presented a Contract to the client on February 15, for a complete bathroom remodel We were initially informed that the client's budget for this bathroom remodel was $8,It was explained to her that her "wish list" for the bathroom would far exceed her $8,budget The client increased her budget to $10, After researching the client's "wish list" our Estimator presented the client an estimate for $12,on February 15, Please note that the estimate presented was very thorough in terms of job scope and materials (a copy of this estimate has been sent to the Revdex.com for verification) A product called Hardi Backer Board was included as part of the estimate and specifically stated in the Contract Hardi Backer Board was to be utilized on the walls where tile was quoted to be installed.Over the next few days, a serious of text messages between our Estimator and the client ensued LMI does not deny the client's claim that due to "budget" constraints, she wished the project be done in phases Her texts do reflect this, but in the text thread, she also says"I want the bare minimum to be able to pass my inspection for a VA Loan...." This text thread happened between 2/and 2/18, and was interpreted by our Estimator as a "bare mininmum" estimate to pass inspection At this point, our Estimator presented a revised Estimate on February 19, in the amount $3, Our Contract clearly states "Fix Violations In Master Bathroom" which is far different from "Putting the Master Bath Back Together" The revised estimate clearly states that drywall is to utilized throughout the bathroom Furthermore, the bare minimum quote did not include any "finishing" work (tape, mud, float, sand) of the drywall The materials are up, but currently remain unfinished as was clearly stated in the estimate as requested by the client
I think it best to start from the beginning This entire process started November 16, After a great deal of back and forth via on-site visits, texts, e-mails, and phone calls to the client, LMI presented a Contract to the client on February 15, for a complete bathroom remodel We were initially informed that the client's budget for this bathroom remodel was $8,It was explained to her that her "wish list" for the bathroom would far exceed her $8,budget The client increased her budget to $10, After researching the client's "wish list" our Estimator presented the client an estimate for $12,on February 15, Please note that the estimate presented was very thorough in terms of job scope and materials (a copy of this estimate has been sent to the Revdex.com for verification) A product called Hardi Backer Board was included as part of the estimate and specifically stated in the Contract Hardi Backer Board was to be utilized on the walls where tile was quoted to be installed.Over the next few days, a serious of text messages between our Estimator and the client ensued LMI does not deny the client's claim that due to "budget" constraints, she wished the project be done in phases Her texts do reflect this, but in the text thread, she also says"I want the bare minimum to be able to pass my inspection for a VA Loan...." This text thread happened between 2/and 2/18, and was interpreted by our Estimator as a "bare minimum" estimate to pass inspection At this point, our Estimator prepared and presented a revised Estimate on February 19, in the amount of $3, Our Contract clearly states "Fix Violations In Master Bathroom" which is far different from "Putting the Master Bath Back Together" The revised estimate clearly states that drywall is to utilized throughout the bathroom Furthermore, the bare minimum quote did not include any "finishing" work (tape, mud, float, sand) of the drywall The materials are up, but currently remain unfinished as was clearly stated in the estimate, and as requested by the client.The job commenced February 29, and was completed on March 9, Upon completion, the entire job was reviewed by the client and final payment for services rendered was provided by the client on March 9, On March 25, (days after completion) the client contacted our office and stated that LMI technicians had scratched her hardwood floor in the hallway, and that the wrong material was installed on the walls of the bathroom She said she had "a friend" tell her that drywall was not a proper application for the bathroom Her "friend" contacted our Estimator and said that he is "pretty sure" that drywall is not code for the city of South Russell For the record, LMI contacted the Building Department in South Russell to make certain that drywall was an acceptable application for a bathroom, and it was confirmed that it was.Her accusation that LMI did nothing to protect her home (hardwood floors in particular) is completely untrueIt is standard operating procedure to put drop cloths down on hardwood floors to protect them against scuff marks while bringing in materials Drop cloths were administered daily, and picked up at the end of each day as part of the cleprocess.After her initial complaint(s) were received, our Estimator and our VP Operations met the client on-site to review the areas in question Her calls or texts never went un-returned In fact, our office tried to schedule this on-site meeting several times, but we couldn't leave a message because her voice mail box was full The client is right on point when she states that LMI offered to repair the hardwood floor It was specifically stated to her that LMI is NOT admitting fault, but as a matter of "good faith" we were willing to buff out the scratches at our expense Futhermore, LMI was also willing to remove "some" sections of the drywall and replace it with either Cement Board or Hardi Backer Board, but not the entire bathroom Again, this would be done at no further expense to her In conclusion, LMI rests on the fact that a "bare minimum" estimate was provided and executed by the clientLMI executed every detail in the fulfillment of this Contract, and was absolutely willing to make adjustments after the fact at our expense The entire text thread between client and LMI is available for viewing upon request There are also before and after photos available for viewing upon request.Respectfully Submitted by:Richard JN***- Sales ManagerLMI Construction and Maintenance
I think it best to start to from the beginning This entire process started November 16, After a great deal of back and forth via texts, e-mails, and phone calls to the client, LMI presented a Contract to the client on February 15, for a complete bathroom remodel We were initially informed that the client's budget for this bathroom remodel was $8,It was explained to her that her "wish list" for the bathroom would far exceed her $8,budget The client increased her budget to $10, After researching the client's "wish list" our Estimator presented the client an estimate for $12,on February 15, Please note that the estimate presented was very thorough in terms of job scope and materials (a copy of this estimate has been sent to the Revdex.com for verification) A product called Hardi Backer Board was included as part of the estimate and specifically stated in the Contract Hardi Backer Board was to be utilized on the walls where tile was quoted to be installed.Over the next few days, a serious of text messages between our Estimator and the client ensued LMI does not deny the client's claim that due to "budget" constraints, she wished the project be done in phases Her texts do reflect this, but in the text thread, she also says"I want the bare minimum to be able to pass my inspection for a VA Loan...." This text thread happened between 2/and 2/18, and was interpreted by our Estimator as a "bare mininmum" estimate to pass inspection At this point, our Estimator presented a revised Estimate on February 19, in the amount $3, Our Contract clearly states "Fix Violations In Master Bathroom" which is far different from "Putting the Master Bath Back Together" The revised estimate clearly states that drywall is to utilized throughout the bathroom Furthermore, the bare minimum quote did not include any "finishing" work (tape, mud, float, sand) of the drywall The materials are up, but currently remain unfinished as was clearly stated in the estimate as requested by the client
I think it best to start from the beginning This entire process started November 16, After a great deal of back and forth via on-site visits, texts, e-mails, and phone calls to the client, LMI presented a Contract to the client on February 15, for a complete bathroom remodel We were initially informed that the client's budget for this bathroom remodel was $8,It was explained to her that her "wish list" for the bathroom would far exceed her $8,budget The client increased her budget to $10, After researching the client's "wish list" our Estimator presented the client an estimate for $12,on February 15, Please note that the estimate presented was very thorough in terms of job scope and materials (a copy of this estimate has been sent to the Revdex.com for verification) A product called Hardi Backer Board was included as part of the estimate and specifically stated in the Contract Hardi Backer Board was to be utilized on the walls where tile was quoted to be installed.Over the next few days, a serious of text messages between our Estimator and the client ensued LMI does not deny the client's claim that due to "budget" constraints, she wished the project be done in phases Her texts do reflect this, but in the text thread, she also says"I want the bare minimum to be able to pass my inspection for a VA Loan...." This text thread happened between 2/and 2/18, and was interpreted by our Estimator as a "bare minimum" estimate to pass inspection At this point, our Estimator prepared and presented a revised Estimate on February 19, in the amount of $3, Our Contract clearly states "Fix Violations In Master Bathroom" which is far different from "Putting the Master Bath Back Together" The revised estimate clearly states that drywall is to utilized throughout the bathroom Furthermore, the bare minimum quote did not include any "finishing" work (tape, mud, float, sand) of the drywall The materials are up, but currently remain unfinished as was clearly stated in the estimate, and as requested by the client.The job commenced February 29, and was completed on March 9, Upon completion, the entire job was reviewed by the client and final payment for services rendered was provided by the client on March 9, On March 25, (days after completion) the client contacted our office and stated that LMI technicians had scratched her hardwood floor in the hallway, and that the wrong material was installed on the walls of the bathroom She said she had "a friend" tell her that drywall was not a proper application for the bathroom Her "friend" contacted our Estimator and said that he is "pretty sure" that drywall is not code for the city of South Russell For the record, LMI contacted the Building Department in South Russell to make certain that drywall was an acceptable application for a bathroom, and it was confirmed that it was.Her accusation that LMI did nothing to protect her home (hardwood floors in particular) is completely untrueIt is standard operating procedure to put drop cloths down on hardwood floors to protect them against scuff marks while bringing in materials Drop cloths were administered daily, and picked up at the end of each day as part of the cleprocess.After her initial complaint(s) were received, our Estimator and our VP Operations met the client on-site to review the areas in question Her calls or texts never went un-returned In fact, our office tried to schedule this on-site meeting several times, but we couldn't leave a message because her voice mail box was full The client is right on point when she states that LMI offered to repair the hardwood floor It was specifically stated to her that LMI is NOT admitting fault, but as a matter of "good faith" we were willing to buff out the scratches at our expense Futhermore, LMI was also willing to remove "some" sections of the drywall and replace it with either Cement Board or Hardi Backer Board, but not the entire bathroom Again, this would be done at no further expense to her In conclusion, LMI rests on the fact that a "bare minimum" estimate was provided and executed by the clientLMI executed every detail in the fulfillment of this Contract, and was absolutely willing to make adjustments after the fact at our expense The entire text thread between client and LMI is available for viewing upon request There are also before and after photos available for viewing upon request.Respectfully Submitted by:Richard JN***- Sales ManagerLMI Construction and Maintenance