LMI Notary Service

I have been a notary in Washington since 1988 and have renewed my commission many times over the years. I received an advertisement from LMI Notary Supply, offering to complete the whole process for me so I decided to try it. I paid LMI $152 on February 10, 2020 for this package which was to include my bond, license, filing fee and notary stamp. The company sent me my new notary bond and asked me to sign it and email it back so they could begin the license process. I signed it and returned it immediately. By mid-February I had not received any type of update so I called Gregg at LMI. He apologized and informed me there was a "computer glitch" and he didn't get my signed bond. No one had even told me about this until now! I sent it again. In early March I still had not received any response on the status of my renewal. After many, many phone calls and emails to Gregg, he apologized and told me he was personally working on it and said the licensing was likely delayed due to COVID but assured me it would get handled. My current license was due to expire March 26, 2020 so I was getting nervous. My job requires a current notary license and without it I wouldn’t be able to work. Each time I spoke to Gregg he kept saying they were working on it. Finally on March 25, 2020 THE DAY BEFORE my current commission expired I went online and completed the renewal process with the state myself. Ironically, I got my certificate that same day yet I paid LMI to do this on my behalf nearly 2 months earlier. Gregg said LMI would definitely reimburse me for the license fee since I had already paid them to file it. The next hurdle was my getting my stamp made so I could begin working again and emailed Gregg asking for an update. He knew the importance of getting my stamp right away as my job depended on it. So after one week I finally paid another company directly to make my stamp and they shipped it to me right away. Then, about a week later, I now received a stamp in the mail from LMI. I called Gregg immediately and expressed my utter disbelief and frustration over this entire debacle- paying twice for licensing, twice for my stamp, let alone all of the stress in the waiting and the excuses LMI kept giving me! I have spoken to Gregg at least 4 times since March asking about my refund and EVERY SINGLE TIME he has apologized and told me he would be reimbursing me and will “make this right” I have not received one penny back and it’s been 4 months.

I submitted my notary renewal with LMI Notary to be completed in October of 2019. Since December of 2019, I have been following up with Gregg. Gregg promises to look into the matter, and does NOTHING! I have recently contacted the Secretary of State to find out that no Application was submitted, despite having paid fees to LMI Notary. It is going on almost 6 months that I have been trying to get this handled. I have over 20 emails to Gregg asking for follow up, and that doesn't even count the phone calls and voice messages. Gregg never does anything he says he will do. I have asked for a refund...and of course, Gregg promises, but Gregg does not follow through.

We ordered 2-notary renewals from LMI back in Dec.2019. We have tried to contact them multiple times and no response. therefore we went elsewhere and on same day we secured notary bonds LMI charged us for there notary bonds and we have attempted again to discuss and cancel yet there is no return calls or answer at there office.

I filled out paperwork to renew my notary public and submitted it to LMI Notary Service along with payment, at the end of October 2019. In December 2019, I contacted my Secretary of State's office and they had not yet received my application or payment. I called LMI and the gentleman I spoke to sounded very concerned and said he would make sure the paperwork was mailed that day. With an expiration date of February 6, 2020, I contacted the Secretary of State's office again in mid-January. They still had not received anything. I have since then called every single day and left messages and/or spoken with a live person and have been promised a call back over and over. I have not received a call back or any type of explanation. Nothing has happened and my Notary is expired. I believe 3.5 months is plenty of time for a business to do what I have paid them to do.