Complaint: [redacted] I am rejecting this response because: A company representative called and left a long rambling offensive messageI called the representative back on three occasions and was not able to contact the representativeThey failed to return any of my calls.Sincerely, [redacted] ***
Dear [redacted] I provided a copy of your membership forms with this response that shows how our Day Comfort Guarantee works (page 2) and our requirement for members to initial the Guarantee, serving as acknowledgment each person understands how it works However, I will approve an exception to cancel prior to our day minimum period allowable under our one year agreements We will process a partial refund to you, based on your last chedated 9/7/ If you are interested in sharing with me details of the negative experiences you and your family had when attending our MatSu Valley facility, I'd be very interested in listening and sharing with the appropriate club managers Today, we have cancelled your membership effective 9/7/and a refund of $will be processed back your credit card.Please feel free to call or email me if you have any additional concerns
Complaint: [redacted] I am rejecting this response because: Genevieve, Let’s go over a couple things hereI am glad that you are finally responding after my submission to the Revdex.com- my wife and I both got an email, phone call and notification from Revdex.com that you sent a messageNext, I stated to you and your assistant that I am taking over this, and my wife will no longer be dealing with youOn to your supporting documents- I know what the cancellation requirements are and I obviously know what transpired in the emails between you and my wifeNext is your attachment/supporting documentNowhere on there is my name nor my signatureI have no copy of anything I signed, and while I was signing up along with my wife I was never briefed about anythingWhich, to me, is a huge shortfall in customer service, especially with so many stipulations floating around in your documentsWhich, by the way, where is the rest of it? As I said, I don’t have anything How would it be out of policy to count visits logged on the guest register if there is no other way to prove someone checked in? Please enlighten meLooking into the email logs I have between you and my wife, the cancellation was dated to Aug, which in turn was dated to the end of the month (per what you said in the email)As to my understanding this still puts us in our window for the guaranteeTo answer your question that you personally emailed me- no, we did not intend to join to just cancelWe tried it out and it ended up that we just didn’t need the membership any moreNow some extra information in regards to the number of times we checked inI personally never signed into anything (paper log), I gave the front desk my name and they let me in prior to having my card and then I used my card when I had itAs I said before, I had problems getting in with itI don’t know what kind of discrepancy that creates nor did I care at the timeI can tell you that I went to the gym plenty of times, usually to do two-a-daysAs in, I worked out on base in the morning and then again at the Wasilla location in the afternoon/eveningAsking me for a window of time I did this is going to lead to a convoluted response- I work out 5-days a weekIf you need written and signed documentation from my friends/co-workers to the validity of that statement I can provide that and it is the best I can doI cannot speak to the exact dates my wife went, other than it was very early in the morning before she went to workI do know she did this for a few weeks within the first to second month of our membership As for you canceling the membership without the required check-ins and how you can’t approve it, I can copy paste some of the other arguments on Revdex.com where you did approve itMy last comment is about your membership agreementIf a person, or people, want to cancel because they found they didn’t have enough time to go to the gym then they should be able to cancelA person shouldn’t be told they have to cheso many times just so they can cancelI’ve never seen that at any other gym I’ve been a member with Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Hello [redacted] ,I copied an email that was sent to you from our Collections Specialist yesterday, July 31, Please send over your medical documentation to our office so we can expedite further review Thank you----------------------------------------------------------------------------S...⇄ Monday, July 31, 12:PMTo: ' [redacted] @live.com' < [redacted] @live.com>Subject: The Alaska Club / 101141Ms [redacted] ,In response to your Facebook message received on Sunday July 30th disputing your personal training balance sent to Cornerstone Credit Services I’ve contacted Cornerstone directly as well as reviewed all documents associated with this account and neither CCS nor I have record of ever receiving a Doctor’s note on your behalf Please forward any documentation you have and I will have this reviewed as soon as possible Thank you,Lyndsay K [redacted] Collections SpecialistThe Alaska Club EastE Tudor Road907-330-[redacted] @thealaskaclub.com--------------------------------------------------------------...⇄
I have asked for further review of this complaint by a manager of our company at the Executive level and our decision still stands Sincerely, Genevieve A [redacted] Member Accounting Manager The Alaska Club
Dear Mr***, Your concerns were forwarded directly to our Membership Manager who oversees the West location, as well as our Regional Sales Manager Our West Membership Manager, David D, will be in touch with you directly to discuss Thank you,
Dear [redacted] , I'm very sorry to hear of your experience I have forwarded your complaint to our General Manager that oversees the Eagle River location for further review Our members are essentially agreeing to providing our establishment with an advanced or day notice in writing to begin the cancellation process of their membership, but I'd be willing to allow a one-time exception to waive your notice, based on the events described above and your length of time as a member Unfortunately, the draft has already been scheduled to be processed through your bank account on 11/7/and irreversible A full check refund for your November charge should be processed and mailed to you within the next weeks Sincerely, Genevieve A [redacted] Member Accounting Manager [redacted]
Complaint: [redacted] I am rejecting this response because: A company representative called and left a long rambling offensive messageI called the representative back on three occasions and was not able to contact the representativeThey failed to return any of my calls.Sincerely, [redacted] ***
Dear [redacted] I provided a copy of your membership forms with this response that shows how our Day Comfort Guarantee works (page 2) and our requirement for members to initial the Guarantee, serving as acknowledgment each person understands how it works However, I will approve an exception to cancel prior to our day minimum period allowable under our one year agreements We will process a partial refund to you, based on your last chedated 9/7/ If you are interested in sharing with me details of the negative experiences you and your family had when attending our MatSu Valley facility, I'd be very interested in listening and sharing with the appropriate club managers Today, we have cancelled your membership effective 9/7/and a refund of $will be processed back your credit card.Please feel free to call or email me if you have any additional concerns
Complaint: [redacted] I am rejecting this response because: Genevieve, Let’s go over a couple things hereI am glad that you are finally responding after my submission to the Revdex.com- my wife and I both got an email, phone call and notification from Revdex.com that you sent a messageNext, I stated to you and your assistant that I am taking over this, and my wife will no longer be dealing with youOn to your supporting documents- I know what the cancellation requirements are and I obviously know what transpired in the emails between you and my wifeNext is your attachment/supporting documentNowhere on there is my name nor my signatureI have no copy of anything I signed, and while I was signing up along with my wife I was never briefed about anythingWhich, to me, is a huge shortfall in customer service, especially with so many stipulations floating around in your documentsWhich, by the way, where is the rest of it? As I said, I don’t have anything How would it be out of policy to count visits logged on the guest register if there is no other way to prove someone checked in? Please enlighten meLooking into the email logs I have between you and my wife, the cancellation was dated to Aug, which in turn was dated to the end of the month (per what you said in the email)As to my understanding this still puts us in our window for the guaranteeTo answer your question that you personally emailed me- no, we did not intend to join to just cancelWe tried it out and it ended up that we just didn’t need the membership any moreNow some extra information in regards to the number of times we checked inI personally never signed into anything (paper log), I gave the front desk my name and they let me in prior to having my card and then I used my card when I had itAs I said before, I had problems getting in with itI don’t know what kind of discrepancy that creates nor did I care at the timeI can tell you that I went to the gym plenty of times, usually to do two-a-daysAs in, I worked out on base in the morning and then again at the Wasilla location in the afternoon/eveningAsking me for a window of time I did this is going to lead to a convoluted response- I work out 5-days a weekIf you need written and signed documentation from my friends/co-workers to the validity of that statement I can provide that and it is the best I can doI cannot speak to the exact dates my wife went, other than it was very early in the morning before she went to workI do know she did this for a few weeks within the first to second month of our membership As for you canceling the membership without the required check-ins and how you can’t approve it, I can copy paste some of the other arguments on Revdex.com where you did approve itMy last comment is about your membership agreementIf a person, or people, want to cancel because they found they didn’t have enough time to go to the gym then they should be able to cancelA person shouldn’t be told they have to cheso many times just so they can cancelI’ve never seen that at any other gym I’ve been a member with Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Hello [redacted] ,I copied an email that was sent to you from our Collections Specialist yesterday, July 31, Please send over your medical documentation to our office so we can expedite further review Thank you----------------------------------------------------------------------------S...⇄ Monday, July 31, 12:PMTo: ' [redacted] @live.com' < [redacted] @live.com>Subject: The Alaska Club / 101141Ms [redacted] ,In response to your Facebook message received on Sunday July 30th disputing your personal training balance sent to Cornerstone Credit Services I’ve contacted Cornerstone directly as well as reviewed all documents associated with this account and neither CCS nor I have record of ever receiving a Doctor’s note on your behalf Please forward any documentation you have and I will have this reviewed as soon as possible Thank you,Lyndsay K [redacted] Collections SpecialistThe Alaska Club EastE Tudor Road907-330-[redacted] @thealaskaclub.com--------------------------------------------------------------...⇄
I have asked for further review of this complaint by a manager of our company at the Executive level and our decision still stands Sincerely, Genevieve A [redacted] Member Accounting Manager The Alaska Club
Dear Mr***, Your concerns were forwarded directly to our Membership Manager who oversees the West location, as well as our Regional Sales Manager Our West Membership Manager, David D, will be in touch with you directly to discuss Thank you,
Dear [redacted] , I'm very sorry to hear of your experience I have forwarded your complaint to our General Manager that oversees the Eagle River location for further review Our members are essentially agreeing to providing our establishment with an advanced or day notice in writing to begin the cancellation process of their membership, but I'd be willing to allow a one-time exception to waive your notice, based on the events described above and your length of time as a member Unfortunately, the draft has already been scheduled to be processed through your bank account on 11/7/and irreversible A full check refund for your November charge should be processed and mailed to you within the next weeks Sincerely, Genevieve A [redacted] Member Accounting Manager [redacted]