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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Not too long after I purchased the bag for $before taxes the metal holding the strap broke, I took it back to the store and had no problem with them fixing itWhen it broke a second time I decided that I did not want the bag especially after they even said that the bag was in perfect condition and they could tell that it had not been misusedI believe and was also told by a former employee that she knows of another customer who had the same problem which tells me that the bag is defectiveThey agreed to fix it a second time which I am not satisfied with because I am afraid of it falling apart againWhat happens if it breaks for the third time? I feel that they know that the metal holding the strap together is defective and should allow me to exchange the bag for something else Regards, [redacted]

September 10, 2015
Dear Revdex.com,
We are in receipt of your letter dated August 11, 2015, which was forwarded by the [redacted] Tyson's Corner store to [redacted] Client Services on September 10, 2015 for review and response. We are pleased to respond...

in writing regarding [redacted]' complaint, and apologize for the delay in doing so.We regret that [redacted] was unsatisfied with both her Monogram [redacted] "the handbag") and theremedies offered by the [redacted] Tyson's Corner store "the store").[redacted] brought the handbag into the store on June 24, 2015 and was assisted by a Client Advisor and then by the Store Manager. After assessment by [redacted]'s Quality Department, [redacted] was offered a resolution in the form of a complimentary repair for her handbag. Please allow me to share that [redacted] does not provide a leather goods warranty or "lifetime guarantee' for our products. Complimentary repair may be offered based on the specific assessment of an item, should it show an issue specifically related to the way the item was created, as determined through assessment by [redacted] at one of our stores. Replacement items are not able to be offered when the issue is able to be resolved through [redacted]'s skilled repair services.Unfortunately, [redacted] is not able to offer [redacted] a return or exchange for her handbag as it was returned to perfect condition through repair. We apologize for any continued disappointment that this may cause [redacted].trust this resolves this issue. However, if the Revdex.com has any further questions about this specific case, please do not hesitate to contact me by telephone at [redacted] (###-###-####).
Sincerely,Alexandria L. Client Services Correspondence Specialist

September 10, 2015Dear Revdex.com,We are in receipt of your letter dated August 11, 2015, which was forwarded by the [redacted] Tyson's Corner store to [redacted] Client Services on September 10, 2015 for review and response. We are pleased to respond in writing...

regarding [redacted]' complaint, and apologize for the delay in doing so.We regret that [redacted] was unsatisfied with both her Monogram [redacted] "the handbag") and theremedies offered by the [redacted] Tyson's Corner store "the store").[redacted] brought the handbag into the store on June 24, 2015 and was assisted by a Client Advisor and then by the Store Manager. After assessment by [redacted]'s Quality Department, [redacted] was offered a resolution in the form of a complimentary repair for her handbag. Please allow me to share that [redacted] does not provide a leather goods warranty or "lifetime guarantee' for our products. Complimentary repair may be offered based on the specific assessment of an item, should it show an issue specifically related to the way the item was created, as determined through assessment by [redacted] at one of our stores. Replacement items are not able to be offered when the issue is able to be resolved through [redacted]'s skilled repair services.Unfortunately, [redacted] is not able to offer [redacted] a return or exchange for her handbag as it was returned to perfect condition through repair. We apologize for any continued disappointment that this may cause [redacted].trust this resolves this issue. However, if the Revdex.com has any further questions about this specific case, please do not hesitate to contact me by telephone at [redacted] (###-###-####).Sincerely,Alexandria L. Client Services Correspondence Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Not too long after I purchased the bag for $3500.00 before taxes the metal holding the strap broke, I took it back to the store and had no problem with them fixing it. When it broke a second time I decided that I did not want the bag especially after they even said that the bag was in perfect condition and they could tell that it had not been misused. I believe and was also told by a former employee that she knows of another customer who had the same problem which tells me that the bag is defective. They agreed to fix it a second time which I am not satisfied with because I am afraid of it falling apart again. What happens if it breaks for the third time? I feel that they know that the metal holding the strap together is defective and should allow me to exchange the bag for something else. 
Regards,
[redacted]