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Load n' lock self storage

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Load n' lock self storage Reviews (1)

January 5, Dear *** ***,
The complaint states that Load-n-Lock never ran a credit card to pay the tenants balance on their storage unit that was about to be auctionedThe credit card given was declinedI called the tenant’s telephone number we had on file and left a
message that the credit card payment was declinedI also called the tenant the day before the auction to inform them that their unit was scheduled for auction.The sequence of events leading up to the auction is as follows:Tenant last paid storage rent for November A notice of default and auction of storage unit contents was mailed by Certified mail with return receipt on April 8,
days notice was given to pay the account balance by May 8, or the unit would be advertised for auction
The unit was advertised for auction in the *** *** newspaper on May 9, & May 19,
Tenant gave a credit card that was declined, to pay the account balance
Tenant’s was again notified by telephone of the impending auction on May 19,
Tenant’s contents of the unit were auctioned on May 20,
On May 23, Tenant was notified by Certified Mail with return receipt that they had a balance available to them after the satisfaction of the lien and reasonable expenses were deductedTenant requested the account balanceA check for the balance was mailed to the tenant.We understand the tenant is upset about having the contents of their storage unit auctionedHowever, we communicated clearly what would happen if the balance was not paidThere was no agreement to stop the auction with a partial paymentLoad-n-Lock storage followed the proper steps in conducting an auction of the tenant’s storage unit contentsIt is unfortunate that the tenant did not pay the balance due to stop the auction.Sincerely,Tim G

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Address: 1587 south main street, Chambersburg, Pennsylvania, United States, 17201

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