Loan Assistance Group

We reviewed Ms [redacted] 's request for a refund A check in the amount of $has been issued to her home address The check number is [redacted] Her file has been closed and her lenders notified that we no longer represent her

Dear ***, in response to your email about not being able to contact us You are calling the wrong number that is why you are unable to contact us Our number is 866-279-We sent you information and gave you our number when we spoke to you The number is also listed on all the documents, you can call us anytime I canceled your account and removed your informationThank You

Dear BBB,In regards to the above complaint regarding continued calls, we have reviewed our call and email logs and have found that there have been no communication sent to this client after 9/02 14:55 in which we received the email from [redacted] [redacted] . If Ms. [redacted] ... does receive any phone calls from any number saying they are from our company I would ask that she please write down the number and call us immediately so we can research this . We take this very serious and would ask if she can let us know right away by dialing 866-279-2432 x146. Best Regards,Loan Assistance Group

I reviewed the response made by the business and find the resolution is satisfactory to me

Ms*** was contacted on June to offer her assistance with her loans. During the conversation a tentative start date of June was input into our system. As stated in the complaint, Ms*** was sent documents to review and because a tentative start date was selected, an
automated email was sent out as a payment reminder. On June 7, Ms*** sent us an email indicating she did not want to participate in the program. She followed that up with a phone call on the morning of 6/8/15. Her file has been closed and her phone and email address have been removed. We apologize for any concern we caused Ms***

Ms*** was contacted on June to
offer her assistance with her loans. During the conversation a
tentative start date of June was input into our system. As stated in
the complaint, Ms*** was sent documents to review and because a
tentative start date was selected,
an automated email was sent out as a
payment reminder. On June 7, Ms*** sent us an email indicating
she did not want to participate in the program. She followed that up
with a phone call on the morning of 6/8/15. Her file has been closed
and her phone and email address have been removed. We apologize for
any concern we caused Ms***

I reviewed *** ***'s file extensively there has been contact with Ms ***s every month that she has been a client 9/28/signed up called to update bank information had some questions10/27/spoke to client about settlement offers she wanted to update us on new Payment
information11/10/received ***'s emails called set up settlements/very happy with the arrangements 11/12/wanted her payment date changed12/12/Said she was having a financial Hardship01/10/wanted to discuss settlement offers02/04/2016 02/05/2016 02/21/02/22/02/25/02/28/we left messages and sent emails to client03/01/thru 03/22/left messages and emails 03/23/spoke to the negotiations department said she was paying off some loans/can't accept any arrangements that were made by our office04/01/to present date...We have attempted to contact Ms ***s through email and phone about our work on settlements made on her behalf, she has not responded to anything from us We were never notified of any dis-satisfaction with our services she seemed very happy with how things were moving along. The statement above saying she hasn't spoke to us since December 8th is obviously not accurate. We would encourage Ms, ***'s to call the office to discuss what she would like to do with her file. At this point we have suspended her account.We never want a client to be unhappy with our services but it is hard to know that if we are not told, as far as having bad reviews and alerts I am not sure where she is getting that information..It is definitely NOT about our company

Dear Ms ***, In regards to your recent complaint to the Revdex.com, we have stopped calls on the receipt of your last email telling us you were not interested in moving forward I reviewed your account and there has been no deductions made from us on your account nor have we heard from you in
regards to this? We have a 100% money back guarantee so there would not be an issue of a refund? Our phone logs do not indicate any calls from your number since 1/12/ Please contact the bank as soon as you can to get this resolved I would also ask that once you do find out who took the money if you could please let the Revdex.com know of the outcome.Best Regards, LAG

Dear ***, as a customer service driven company we value our clients feedback! We are very sorry your experience with our company was not satisfactory. After reviewing your phone records we have found only telephone calls to that number. The first was on October which
was not answered and Oct in which you told our office that it was the wrong number at that time we removed the number from database. If you continue to receive calls I urge you to call our office at 866-279-with the phone numbers that are calling you, I will be more than happy to research it for you, but I assure you it is not from our business.Best Regards,LAG

Ms [redacted], First we are sorry to hear about your illness and hope you are doing better at this time.  I wanted to let you know that when you started with us in 2014 you made 3 payments to us.  We settled both of your debts and never heard back from you in regards to your program.  We...

closed out your file after several attempts to contact you via email and calls to your phone we had on file in January 2015.  We had no way of knowing that you were ill because we would have done what ever we could to help you.  If you were not satisfied with our services we did not hear from you to know that and again we are sure you were going through a terrible time and that is understandable.  I have instructed our accountant to refund your 350.00 to your account.  If you could please verify the information so we can provide you with your funds.  Our email to do so is [redacted] or [email protected]

We reviewed Ms. [redacted]'s request for a refund.  A check in the amount of $228.71 has been issued to her home address.  The check number is [redacted].  Her file has been closed and her lenders notified that we no longer represent her.

Dear Revdex.com,In regards to the above complaint regarding continued calls, we have reviewed our call and email logs and have found that there have been no communication sent to this client after 9/02 14:55 in which we received the email from  [redacted].  If Ms. [redacted]...

does receive any phone calls from any number saying they are from our company I would ask that she please write down the number and call us immediately so we can research this .  We take this very serious and would ask if she can let us know right away by dialing 866-279-2432 x146. Best Regards,Loan Assistance Group

I reviewed the response made by the business and find the resolution is satisfactory to me.

Dear [redacted], in response to your email about not being able to contact us.  You are calling the wrong number that is why you are unable to contact us.  Our number is 866-279-2432 We sent you information and gave you our number when we spoke to you.  The number is also listed on all the...

documents, you can call us anytime.  I canceled your account and removed your information. Thank You

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 12131270, and find the resolution is satisfactory to me.  I will except the company's response as long as I receive the refund .  Your responses in accurate I was in contact with this company and they did not provide the service that they advertise and I signed up for 
Regards,
[redacted]

We are in receipt of your letter concerning [redacted], Ms [redacted] Initiated our services on 9/30/2015,at which time she spoke to [redacted], Ms/ [redacted] provided all of her information at the time of the call which included her Creditor Names and amounts owed to each and her...

Bank Information to start the program.   We did unfortunately misspell her name on the initial call but thatwas corrected immediately! The error was as follows: [Name[redacted] We are not sure of why the communication was missed but we do have several messages that are noted on call logs to her phone number asking her to respond. We strive to make every return call within 24 hours, we base our business on customer service and apologize that Ms. [redacted] was not satisfied. Ms. [redacted] also commented about notifications to her lenders, Ms. [redacted] chose a start date of 10/2/2015and the payment returned to us,this caused the account to pause until we heard back from her, so she was correct we did not notify them because we were not sure of her commitment to our services. We made several attempts to get in touch with Ms. [redacted] but to no avail.Best Regards,