Loan Processing Center

I am responding to a complaint that my company received from [redacted] at [redacted] ***We are a nationwide signing agency who conducts real estate closings for [redacted] Co and Attorneys throughout the nationAs a Signing Agency, our responsibility is to hire a Notary/Attorney to help facilitate the closing transaction for the consumer which includes witnessing and notarizing signaturesWe were hired by [redacted] to perform aclosing on Thursday January 5, We hired a notary that has worked for us on several other signings and has plenty of knowledge with the policies and procedures of conducting a real estate closingUnfortunately, when the closing package arrived back to [redacted] ***, there were several errorsThe notary printed the docs on letter paper instead of legal, she failed to fully fill out a Notary Acknowledgement, she missed the consumers signature on document and she mistakenly stamped her notary seal on the Note which does not require itWe received an email with all this information from [redacted] on Friday January ,at 5:08pm telling us that the closing package had to be re-executed and returned to her no later than Tuesday January 10, and that she will not be paying for our serviceOur office Manager called her back immediately and [redacted] proceeded to tell her instead of having the docs back in her office no later than Tuesday per email original email, she wanted them back on Monday morning and that the notary needed to meet with the consumer over the weekendOur manager spoke to the notary and unfortunately, she was dealing with a family emergency that weekend and would not be able to go back until MondayOur manager called [redacted] back to explain the notary’s circumstances and [redacted] immediately starting yelling and cursing at her so much that her year old nephew could hearOur Manager emailed [redacted] on Friday evening and again on Sat morning confirming that it would be ok for the notary to go out on Monday and receive the docs back on TuesdayWe received an email from [redacted] on Monday at 8:55am explaining that [redacted] was out of the office for the day and to make sure the notary had certain documents re-executed and dated properlyOur manager went ahead and sent the notary the papers to be re-executed and returned per [redacted] emailThe notary went back to get the documents re-executed on Monday January and shipped them back and they were received by [redacted] on Tuesday January 10, [redacted] called our office and told the manager that the notary had once again messed up the closing docs and because of all of the delays’ she would fix the issues herself and her company chose to pay $on behalf of her clientOur manager told [redacted] over the phone that she would speak with her manager and call her back once they could figure out a solutionOn WedJanuary 11, at 2:38pm, [redacted] emailed and said she had yet to hear back and asked for an estimated time frame for a call backAt 2:44pm, our manager told her that she would be calling her back herself in a moment.Our manager dropped the ball and got caught with daily operations when [redacted] emailed back again on Wed January 12, at 9:26am stating she still has yet to hear from backAt 1:54pm the manager emailed back and stated she had a conversation with her supervisor and apologized for the inconvenience of the entire situation and that obviously, we would not charge her for the closing [redacted] requested that Loan Processing Center of KY pay for the $that her company chose to pay.The manager explained that because we do no receive enough volume to justify us covering that cost, we would be unable to do soWe received closing from [redacted] in and in We do not receive enough volume for us to be able to make that $$$ backWe have been business for years and this is the first time I have had to do thisI wish all of our closings would come back perfect with no error but that is not a realisticWe do everything in our power to make things right for all partied involvedEven though the notary messed this up, I wish we had an opportunity to correct this situation before she decided to pay the $Have a great day! [redacted] ’ Chief Operating Officer Loan Processing Center Office: ###-###-#### Direct: ###-###-#### Fax: ###-###-####

Loan Processing Center, aka National Loan Closers conducts real estate closings in the United StatesThis is accomplished by hiring Notaries in various geographic locationsMy company hired this company to conduct a non-owner occupied refinance on Thursday January 5, The completed closing package arrived back in our Franklin County, Ohio office late Friday afternoon January 6, Most concerning among the issues with the documents, the notary failed to property notarize the documents, which results in a lien that cannot be recordedThere were documents missing signatures and all all documents were incorrectly printed
I contacted this company Friday evening, requesting the documents be corrected by the same closer, that evening or over the weekend, so that the originals arrived back in my office no later than Monday January 9, There were many excuses as to why the company and/or notary would not/could not accomplish this, including a family emergency and lack of Fede

I am responding to a complaint that my company received from [redacted] at [redacted]. We are a nationwide signing agency who conducts real estate closings for [redacted] Co and Attorneys throughout the nation. As a Signing Agency, our responsibility is to hire a Notary/Attorney to help...

facilitate the closing transaction for the consumer which includes witnessing and notarizing signatures. We were hired by [redacted] to perform aclosing on Thursday January 5, 2017. We hired a notary that has worked for us on several other signings and has plenty of knowledge with the policies and procedures of conducting a real estate closing. Unfortunately, when the closing package arrived back to [redacted], there were several errors. The notary printed the docs on letter paper instead of legal, she failed to fully fill out a Notary Acknowledgement, she missed the consumers signature on 1 document and she mistakenly stamped her notary seal on the Note which does not require it. We received an email with all this information from [redacted] on Friday January 6 ,2017 at 5:08pm telling us that the closing package had to be re-executed and returned to her no later than Tuesday January 10, 2017 and that she will not be paying for our service. Our office Manager called her back immediately and [redacted] proceeded to tell her instead of having the docs back in her office no later than Tuesday per email original email, she wanted them back on Monday morning and that the notary needed to meet with the consumer over the weekend. Our manager spoke to the notary and unfortunately, she was dealing with a family emergency that weekend and would not be able to go back until Monday. Our manager called [redacted] back to explain the notary’s circumstances and [redacted] immediately starting yelling and cursing at her so much that her 10 year old nephew could hear. Our Manager emailed [redacted] on Friday evening and again on Sat morning confirming that it would be ok for the notary to go out on Monday and receive the docs back on Tuesday. We received an email from [redacted] on Monday at 8:55am explaining that [redacted] was out of the office for the day and to make sure the notary had certain documents re-executed and dated properly. Our manager went ahead and sent the notary the papers to be re-executed and returned per [redacted] email. The notary went back to get the documents re-executed on Monday January 9 and shipped them back and they were received by [redacted] on Tuesday January 10, 2017. [redacted] called our office and told the manager that the notary had once again messed up the closing docs and because of all of the delays’ she would fix the issues herself and her company chose to pay $875 on behalf of her client. Our manager told [redacted] over the phone that she would speak with her manager and call her back once they could figure out a solution. On Wed. January 11, 2017 at 2:38pm, [redacted] emailed and said she had yet to hear back and asked for an estimated time frame for a call back. At 2:44pm, our manager told her that she would be calling her back herself in a moment.Our manager dropped the ball and got caught with daily operations when [redacted] emailed back again on Wed January 12, 2017 at 9:26am stating she still has yet to hear from back. At 1:54pm the manager emailed back and stated she had a conversation with her supervisor and apologized for the inconvenience of the entire situation and that obviously, we would not charge her for the closing. [redacted] requested that Loan Processing Center of KY pay for the $875 that her company chose to pay.The manager explained that because we do no receive enough volume to justify us covering that cost, we would be unable to do so. We received 1 closing from [redacted] in 2016 and 3 in 2015. We do not receive enough volume for us to be able to make that $$$ back. We have been business for 20 years and this is the first time I have had to do this. I wish all of our closings would come back perfect with no error but that is not a realistic. We do everything in our power to make things right for all partied involved. Even though the notary messed this up, I wish we had an opportunity to correct this situation before she decided to pay the $875. Have a great day! [redacted]’ Chief Operating Officer Loan Processing Center   Office: ###-###-#### Direct: ###-###-#### Fax: ###-###-####