LoanDepot

Attached is the Letter of Explanation regarding this complaint.Thank You. San Diego Revdex.com Complaint #: ***Borrower Name: *** ***Complaint Date: 7/28/2015Borrower’s Complaint Filed with the Revdex.com:On May 1st I initiated a transaction with LoanDepot for
refinancing my houseOn May 2nd theycharge me $for the appraiserThe agreement that I had them which accepted by their loan officer isthat the charge will be reduce to $and I will be refunded $Apparently my appraisal did not gothrough due to the fact that my house did not qualify for re-financing but I kept following up with loanofficer to refund my $and he kept giving me excusesFinally I asked the credit card company torefund me $on legitimate basis and they processedLoanDepot has charged back on my card $195which is a totally fraud transactionI am requesting your help to get this amount back as I have evidenceto prove my claim.Borrower’s Desired Settlement:Refund my money immediately($195)loanDepot Findings and Response:loanDepot sincerely apologizes to Mr*** in regards to the communication between him andloanDepot concerning the appraisal depositAfter a review of our systems, it was agreed between Mr.*** and loanDepot that he would only be charged a total of $for the appraisal depositAs such, apartial refund in the amount of $from the $originally charged was issued directly to the ***card ending in ***The transaction ID number is ***.Should Mr*** have any further questions or concerns, he may contact loanDepot’s Customer CareDepartment at *** ext***Representatives are available to assist Monday through Fridayfrom 8am to 5pm, PST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not what took placeThe more I gave them, it was never enoughWhat was stated is that "I had no way of getting my full divorce decree,( which was the last issues, so they said at that time) because I had given them first and last pagesI was the person on property when if was originally purchasedI feel I was jerked around for months, given wrong information (rudely and disrespected in process)I still never got anything saying my request was granted of why I didn't wish to proceed with the loan,,,,because LoanDepot took my money without caring if I got a loan or not!!! After emails were sent last December 18....manager claims he never got....very bad business practice....to deceive people, disrespect them and rob them never mind what was originally told and said but after that fall back on technicalities
Regards,
*** ***

San Diego Revdex.com Complaint #: ***Borrower Name: *** ***Complaint Date: June 14, 2017Borrower’s Complaint Filed with the Revdex.com:After a week process of supplying all my personal information and sending my W2s and tax info and paying for an appraisal in order to refinancing my house I was told I
didn't qualify for the loanI asked if I could get my money back for the appraisal I said I "probably" wouldn't get it back the guy that called me to tell this was extremely rude and condescending I kept saying I don't understand and he just said " you just don't like what I'm telling you " that's all The absolute worse customer service experience I've ever hadBorrower’s Desired Resolution:Refund of my appraisal costloanDepot Findings and ResponseMr*** was charged $for purpose of an appraisal depositPrior to collecting this fee, loanDepot evaluates the customer’s needs and determines if they have a loan product that benefits the customerloanDepot conducts an extensive screening process on the phone with the customer to collect data and find the property program that will fit the customer’s needs.After a review of our records, we reached out to the customer on June 14, During this conversation, we informed the customer that the underwriter conditioned for customer’s employer, Pacific Bell Telephone Co., to provide a written verification of employment for verify the “Non-Cash Award” bonus that appeared on the customer paystubs.Mr***’s would not provide us with the contact number for the Human Recourse Department to obtain income breakdownAs such, the customer elected to not proceed with the refinance and cancel the applicationloanDepot sincerely apologizes that the customer felt their experience with loanDepot representative was anything less than satisfactoryWe will address and take appropriate action with the services provided by the loanDepot representative.Furthermore, the customer executed the Appraisal Deposit Agreement on May 24, where the customer acknowledged the following:REFUNDABILITY: The Appraisal Deposit is refundable in certain circumstancesIf no Appraisal Services have been completed on your property and you subsequently withdraw your application or your application is declined, your Appraisal Deposit will be refunded in full.If Appraisal Services have been completed on your property and you subsequently withdraw your application or your application is declined you will be refunded the difference between the Appraisal Deposit and the amount of the value of the Appraisal Services performedIf your application is declined, even if the appraised value is not what you expected, you will only be refunded the difference between the Appraisal Deposit and the amount of the value of the Appraisal Services performed.Here at loanDepot, we are committed to the highest standards of integrity in all our business practices, and regret that we could not help him achieve his financial goalsIn an ongoing effort to continue superior customer service, we have issued a reimbursement of the appraisal deposit for the amount $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I got the preliminary paper, I did not sign them *** *** called me and asked me when I would be sending I the signed paper I told him that I did not agree with the good faith estimate of fee They were not what he had promised He told me that they gave to disclose the fees on the good faith estimate but they will all written off on the final documents I believed him and went ahead and signed the preliminary papers Then went I saw the final documents showing those fees, I knew that he lied but I had received the email from *** stating she would call me and go over these figures When I did not hear from her by MondayI started making phone calls to her and leaving message for her to call me I am still waiting for her to call me back If you would like a copy of the email I can forward it to you I know for a fact that they can reverse a loan or make corrections on them I work for Citimortgage and we have had Togo that on occasions They just want to get more money out of me
Regards,
*** ***

I WOULD LIKE TO BE REIMBURSED FOR ALL OF THE LATE PAYMENT FEES I WAS CHARGED AND THE FEE FOR THE RETURNED CHECK CHARGE FROM MY BANK SINCE LOANDEPOT MANAGER TOLD ME TO DEPOSIT A CHECK THAT HAD BEEN CANCELED. The charge back fee was $on 5/and there was also an overdraft fee of $due to the balance being incorrect after the deposit was made. I'm not sure how many late fees I have been charged. I was assured along the way of trying to fix these errors that I would not be charged but they did it anyway

San Diego Revdex.com Complaint: *** Borrower Name: *** *** Complaint Date:
May 17, Borrower’s Complaint Filed with the Revdex.com: At the initial stage of the loan process loandepot requested a credit report on me with my approval, I believe that at that time the loan processor should have identified that the mortgage companies were not reporting to the credit agencies due to the bankruptcy, this should have been a RED flag especially since you were aware of the chapter 7, this was not brought up however, they did informed me we could not do a cash out because of the chapter 7, I was informed I only had the option of a FHA merging both mortgagesThey the experts, people like me rely on a loan company’s expertise and adviseAnother item that concerned me was that they did not “catch” the fact that my wife had to be in the ”deed”, as they mentioned, in the state of *** it is a requirement, they informed me of this well into the loan processA large company such as this should have processes in place to identify items such as theseI would think that being a large lender you should know the rules and laws of the sated where you do business, so you can anticipate any issues with you customers so you can provide the best service possible, so your lending process is as smooth as possible, so your customers are satisfied and perhaps return with future needs and of course recommend your company to their friends and familiesThat is how I see business operateI don’t feel that I received that from loandepot, and I request that the $I spend on the home appraisal be returned to me based on the following: You as my loand processor began my loan processing advising me through each step, below is a breakdown of how this loan process developed and died: 1.On initial conversation 1-28-16, you said based on the information I provided to you I could not do a cash out due to my chapter 2.Based on my credit report (you viewed my report) you said that I could do a FHA loan merging my two loans, I agreed to do this and the process began3.You sent me documentation for me to sign 4.You requested a $fee to “lock” my interested and I provided credit card information to lock the rate5.You requested $for an appraisal on my home6.I sent you credit card information for $for the appraisal 7.You received the appraisal, the home appraised at a decent amount 8.You informed me my wife had to be on the deed due to a *** rule (almost a month later) I believe a lender as big a you are, this requirement should have been identified immediately at the beginning stages of this loan9.You sent documentation for my wife to sign10.You informed me that my two mortgages are not showing on my credit report (shouldn’t this have been identified at the beginning stages?) You did have access to my credit report right from the start! 11.Finally 3-24-16, you inform me that you cannot lend me the money because in the state of *** a second mortgage taken after the initial mortgage is considered a “cash out” loan and since I have the chapter I have to wait yearsI understand that the world is not perfect and things go wrong but I feel it’s unfair that I had to pay $for nothing, really nothing, I believe that if you had caught or been diligent regarding the “***” rule on second mortgages being considered as cash out, you would have “hopefully” informed me of this and the process would have stopped and I would not have had to pay $for a useless appraisalYou are the lender and I consider you the expert on loans, and must do your due diligence for your customers it is an expected practiceSo with that said I once again respectfully request a refund of $290.00, as I don’t believe I will using loandepot in the future once I meet my timeframe for my chapter It took almost months for loandepot to inform me they could not help me! Im sure you see something wrong with that… Borrower’s Desired Resolution: I would like the cost of the useless appraisal returned to me ASAP loanDepot Findings and Response: Our goal at loanDepot is to constantly find ways to surpass the expectations of our customersWe pride ourselves on working with the highest level of integrity and transparencyPlease find attached a copy of our correspondence sent to the customer via U.SMail on June 1, Dear *** ***, loanDepot is in receipt of your inquiry filed with the Revdex.com received in our office on May 17, We appreciate the time you took to alert us regarding your concernsWe can assure you that we have dedicated prompt attention to the concerns noted in the inquiry and we are grateful for the opportunity to clarify any misunderstandingsThe loan process can be very complex as there are many factors to consider when collecting all customer dataThe stated information that the customer provides has to be substantiated with documentation we receivedWe are committed to working with complete transparency in all our processesThe appraisal is a necessary tool for us to complete the loan applicationWe know that you had a particular loan program in mindloanDepot must adhere to guidelines set forth by the government and the investor on the loanWe are committed to exhausting our search for a program that meets your financial goals, and we will do everything possible to work with the information we have; however, often times, certain loan programs are not availableDuring the loan process, there are times that we will need to make changes if the laws in the particular state or investor guidelines require us toWe apologize for any inconvenience you felt this process may have caused youWe are committed to helping our customers reach their financial goals; however, due to unforeseen circumstances, we were not able to provide you with the loan program you initially requestedWe know you felt that there was a breakdown in communicationWe consider our Licensed Loan Officers to be experts in their fieldTheir goal is to provide you with exceptional serviceCustomer satisfaction is the core of our businessWe sincerely regret that you felt the service you received at loanDepot was unsatisfactoryQuality of service is integral to the continued excellence in serviceIn our commitment to provide world class service, we have issued a reimbursement of the appraisal feeCustomer feedback is used to identify training opportunities within our businessWe hope that you will look to us in the future to revising any financial need you may have Sincerely, *** ***Customer Care Analyst*** *** tel/fax*** *** ext***M***

We appreciate the opportunity to respond to our customer’s rebuttal. In our previous reply, we outlined the reasons that we are unable to perform the dispute of the appraisal, on behalf of our customer. We must comply strictly to the laws that govern the lending process. We regret any inconvenience the customer feels, having to gather the information for the dispute of their appraisal value. After careful review, it has been determined that the reimbursement of our customer’s time spent collecting data for their dispute, is not warranted and denied. Furthermore, the refund of the appraisal deposit is denied. The appraisal was completed; our customer was provided a copy. The funds have been used to pay for the appraisalthank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I knew this was the was it was going to be; but I just wanted it on record that Loan Depot does this to people, not only to me but to othersLoan Depot knew all about my income and bills before the appraisalNothing was said then about not having enough incomeI think this the way Loan Depot makes money without securing the loan the customer.Also, I did this to ensure that Loan Depot doesn't call me againAs stated before I am a senior citizen with a fixed income and they knew this.Revdex.com knows what Loan DepotYou have had other complaints and still nothing is done about Loan DepotThank you and Loan Depot.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The business performed this action and this complaint is resolved
Regards,
*** ***

San Diego Revdex.com Complaint #: *** Borrower Name: *** Complaint Date: October 5, Borrower’s Complaint Filed with the Revdex.com: When I applied for a home-equity line of credit loan from loan depot I was told that if my loan was not approved I would receive the $appraisal fee backMy loan was not approvedIt has been approximately four months if not longer and I have yet to receive the appraisal fee refundI called the loan officer that I worked with and left two messagesShe has not returned my calls.After reading information about loan depot On the Revdex.com site I see this is a frequent complaintRather than continue to be ignored by loan depot I decided to file the complaint Borrower’s Desired Resolution: I would like a refund of the $appraisal fee as promised loanDepot Findings and Response loanDepot regrets if Ms***s’ experience with loanDepot was anything less than satisfactory loanDepot completed a loan application for the customer on May 9,The customer cancelled their loan application on May 11, To expedite the processing of loans, loanDepot immediately ordered a drive by appraisal on May 9, 2106, the day of application. Unfortunately, the Appraisal Management Company did not receive the request to cancel the drive by appraisal scheduled for May 13, 2016. Due to this oversight, the customer’s deposit of $has been refunded loanDepot apologizes for Ms***s’ experience and regrets that we were unable to assist with her financial needsIf she has any further questions or concerns, she may contact loanDepot’s Customer Care Department at 888-337-extRepresentatives are available to assist Monday through Friday from 8am to 5pm, PSTTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Their answer is simply not true; as I have explained to them over and over, we paid interest in February, March and April IN ADVANCE and again for April in the loan payoffIt is just a scam
Regards,
*** ***

San Diego Revdex.com Complaint #: *** Borrower Name: *** * *** Complaint Date:
12/01/2017 Borrower’s Complaint Filed with the Revdex.com: As I was trying to decide whether or not to refinance my home I expressed concern that my house wouldn't appraiseMy contact there *** quoted me specific values of homes recently sold that were similar to my home and the value was at or above the amount my home needed to appraise forHis reassurance caused me to decide to proceed with the home financeI paid the fee of and my home didn't appraise any where near what he assured me it would appraise forSince that time I've tried contacting *** and he won't return my callsSomeone called and said they were terminating my contractThey also asked for an expedited loan pay off from my current lender without my authorization and now I have a $fee from Bank of AmericaI think I should be refunded my loan fee and the $fee for the expedited pay off amount Borrower’s Desired Resolution: Refund of $480.00 loanDepot Findings and Response The property was inspected on December 20, 2017; loanDepot does not have any influence on the appraised value of the subject propertyThe appraisal report is conducted by a third party, in which a license appraiser is assigned to appraise the subject propertyThe loan ultimately was declined on January 05, 2018, due to low appraised value After an internal review of the call recordings between MsGray’s and the Licensed Lending Officer, there is substantial evidence to support the customer’s allegation that the Licensed Lending Office set the market value of subject property With respect to the customer stating that calls were not returnedOur systems indicate that calls were returned within our service level agreement Furthermore, the customer executed the Appraisal Deposit Agreement on December 06, where the customer acknowledged the following: REFUNDABILITY: The Appraisal Deposit is refundable in certain circumstances If no Appraisal Services have been completed on your property and you subsequently withdraw your application or your application is declined, your Appraisal Deposit will be refunded in full. If Appraisal Services have been completed on your property and you subsequently withdraw your application or your application is declined you will be refunded the difference between the Appraisal Deposit and the amount of the value of the Appraisal Services performedIf your application is declined, even if the appraised value is not what you expected, you will only be refunded the difference between the Appraisal Deposit and the amount of the value of the Appraisal Services performed Here at loanDepot, we are committed to the highest standards of integrity in all our business practices, and regret that we could not help him achieve his financial goalsIn an ongoing effort to continue superior customer service, we have issued a reimbursement of the appraisal deposit for the amount $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowALL BLANK PAGES WERE SENT AS REQUESTED!
Regards,
*** ***

Borrower’s Complaint Filed
with the Revdex.com:
I re-financed with loanDepot two months agoI have always
made partial payments with my previous lender (per month from my banks bill
pay service)loanDeport advised that they do not take partial payments AFTER
suckering me into signing
closing papersI informed loanDepot that if they had
disclosed their terms in the closing documents I would have stayed with my
previous lender or gone with another lender as I had other offersloanDeport
replied that if I continued to send partial payments three things could happen
" (1) returned to you, (2) applied to your loan, (3) accepted but held in
a non-interest bearing unapplied funds account until you send us additional
funds sufficient to equal a full periodic payment due." I replied that
option was OK with me as this is what my previous lender has doneloanDepot
also informed me that the only way they took partial payments was if I signed
up for their "Budget Plan"In other words they want to force me to
give them control of my payments and let them have my bank informationI did
review all my closing documents and loanDepot's only disclosure was the amount
of my monthly payment and the date is was dueNo disclosure that I had to make
the entire amount in one paymentI made a partial payment of $on 3/17/
and loanDepot choose to apply the payment as additional principal
Borrower’s Desired Resolution:
loanDepot accept partial payments and deposit into
non-interest bearing account as stated in 3) in problem or transfer my loan at
no cost to me to a lender who will accept partial paymentsAlso that loanDepot
be required to disclose in all future closing documents wording that advises
potential customers of having to pay full amount in one payjment
loanDepot Findings and
ResponseloanDepot sincerely apologizes that Mr***’s
experience with loanDepot has been anything less than satisfactory as well as in
regards to the communication issuesAfter a review of our systems, the
borrower sent a total of $1,in the form of two partial payments to
loanDepot Servicing for his March 1, mortgage paymentSince the total
mortgage payment was in the amount of $985.29, the remaining balance of that
$1,was applied to principal ($14.71)Furthermore, the borrower’s mortgage
payment is due on the 1st of every month in the full amountThe
borrower executed the closing documents that show his total monthly payment of
$and agreed by executing the Note that he will make his monthly payment
on the 1st day of each month
The borrower is correct in that loanDepot servicing has a
budget-drafting payment plan, but this borrower’s mortgage was sold to ***,
and loanDepot is now considered a third-partyAs such, he will have to reach
out directly to *** to go over payment options at ***

San Diego Revdex.com Complaint #: ***
Borrower Name: ***
***
Complaint Date: 4/23/
Borrower’s Complaint Filed
with the Revdex.com:
My wife contacted Loan Depot in October about getting a VA
refinance loan on our mortgageThey didn't want to include her on the loan so
they only ran my credit score and determined that they could proceedWe
informed them that I was transitioning to a new job and would be taking a $4/hr
pay cutWe were assured that everything had been taken into account and the
refinance would proceedI filled out all of their documentation and provided
them with bank statements, last two years tax returns and pay stubs from both
jobsAround Thanksgiving they notified us that the refinance would not be able
to proceed because I would not be making enough money due to the career change
which they had already assured us wouldn't be a problemMy wife had stopped
making credit card payments thinking that they were being paid off in the
refinance so her credit score dropped below Then Loan Depot told us we had
to do a joint refinance to make it work but now her credit score was too low
Once her score reached in February, they said we could proceed with the
refinanceOnce again we filled out all the documentation, bank statements,
last two years of tax returns and pay stubs from our jobsWhen we finally
closed March 5th all of the fees, services and payoffs were explained to us
One of the credit cards was not on the HUD breakdown of payoutsWe were told
to contact Loan Depot to find out why*** *** said further into the
paperwork that the credit card was included and informed *** ***, our
closer, where to find itShe showed us where it was and he assured us that it
would be included in the payout and we could continue with closingNow we are
being told that the card will not be paid off, we used money to buy down points
to 4% and there is nothing we can do about it because we already closedMy
wife talked to Ernest's supervisor and they found the recording promising us 4%
with no buy downI feel what they did was unethicalThey drug this out for
months and liedProduct_Or_Service: VA Refinance Loan
Borrower’s Desired Resolution:
DesiredSettlementID: Refund A check of $to make up
the difference for what was owed on the credit card they assured us was being
paid at closingI would like them to contact Experian, Trans Union and Equifax
to get the inquiries removed from my credit reportI had a credit score
when all of this started that dropped to because they ran my credit on
10/08/2014, 10/15, 11/19, 12/05, 12/13, 12/and 02/10/I think running
somones credit times in months is excessive, esp
loanDepot’s Borrower Complaint Summary:
1. Borrower claims that one of his credit cards was
to be paid off at closing and was not paid off
2. Borrower claims that there are excessive credit
inquiries on his credit report
loanDepot Findings and
Response:
1. After a review of Mr***’s loan, the borrower
was initially offered a 4.000% VA Fixed Year Standard loan on October 8,
This was the initial credit pull and tri-merge, but loanDepot cancelled the
loan on October 10, due to party not committed
2. Mr*** again contacted loanDepot on October
15, to again discuss refi optionsAn application was submitted and was
locked in to a VA Fixed Year Standard loan on October 15, In
order to verify credit worthiness, loanDepot again pulled a credit report for
Mr***loanDepot was unable to qualify Mr*** due to Debt to Income
issuesIn order to attempt to qualify Mr.*** for the loan, additional
income was needed, in which loanDepot added Ms*** to the loan and
initiated a joint credit pullAt that time, the joint credit scores were still
insufficient to qualify for the loan presentedThe loan was then placed on
hold in “Restructure” to allow Ms*** to improve her credit rating
3. Ms*** contacted loanDepot on
December 5, to advise that they have worked on their credit and authorized
another credit pull to see if they were eligible to reinstate the loan with the
improved creditloanDepot initiated a single credit pull for Mr*** to
verify credit worthiness, and the loan was taken out of restructure and put
back in processAfter reviewing the single credit pull, it was verified that
both Mr& Ms*** will have to be included in the loanMs***
contacted loanDepot on December 13, and December 22, to authorize a
joint credit pull to verify if their scores improved enough to qualify for the
loan At that time, their combined
scores were still too low to qualify for the VA Fixed Year loan
4. Ms*** contacted loanDepot on
December 29, to advise that Mr*** was concerned regarding the
multiple inquiries to his creditIn doing so, Ms*** requested that
loanDepot only make inquiries to her credit to verify if improved enough to
qualify for the agreed loan programloanDepot made another inquiry for Ms
*** only on January 6, which was still too low to qualify for the said
loan programMs*** contacted loanDepot on January 15, stating that
her score had improved and another inquiry was submitted, but the credit score
was still too low to qualify and the loan was declined on January 21, due
to “Delinquint Past or Present Credit Obligations with Others”
5. loanDepot received communication
from Ms*** on February 10, that her scores had improved and it was
verified through another credit pullAt that time, the credit was within range
to qualify for the specified loan programA loan program was identified and
Mr*** was locked in to a VA Fixed Year Standard loan on February 10,
A final tri-merge credit report was ran to verify credit worthinessThe
loan funded on March 10,
6. A thorough review of the file was
conducted; all requested accounts to be paid at closing were provided to Mr
*** at the closing of the loanThroughout the process of the loan, all of
the accounts included to be paid off at closing were provided and included in
the Payoff Schedule and Settlement StatementloanDepot communicated to the
borrower on March 13, that the loan amount was not significant enough to
include the payoff for the requested credit cardIt was communicated that the
cash out, escrow refund, and the missing of a mortgage payment was to allow Mr
*** to pay off the said creditor
The reason in why loanDepot pulls multiple credit
reports throughout the loan process is to ensure the borrower is still current
with their monthly financial obligations and that they are still credit worthy
for loanDepot to lend upon
Should Mr*** have any additional questions or concerns, he may
contact the Customer Care Department at *** ext***Representatives
are available to assist her Monday through Friday from 8am to 5pm, PST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not accept the appraisal fee not being refunded. If it wasn't for Loan Depot's incompetency I would not have had to cancel my loan process with them. I did not back out just because I changed my mind; of which is why loan companies have that non-refundable clause in the loan. I closed my loan due to Loan Depot not meeting the expectations that they promised and promise everyone via their website and over the phone. As far as my income being verified; there was not a problem with that as you alluded to in your response being the reason I cancelled. I have already refinanced my home with another lender as of last month without any problems.The other issue of Loan Depot's I.Tdepartment decoding my password protected document prior to me letting *** *** the password. *** *** told me himself that his I.Tdepartment was able to get into my document before I called. So, you can cover it up all you want, but that is against the law. It also proves that a company of your size should be able to offer a secure portal for clients to upload and download documents where they can not be hacked into.Also, are you compensating the other person that had their information sent to my employer by accident? Because their rights were breached as well
Regards,
*** ***

Hello,Please see attached response to complaint ID ***.Thanks,San Diego Revdex.com Complaint #: ***Borrower Name: *** ***Complaint Date: 10/16/2015Borrower’s Complaint Filed with the Revdex.com:At the time of application, I told the loan officer that I had only been on title for six monthsHe said thegreat thing about working at headquarters is that you can speak with an underwriter directlyHe put meon hold and came back and said that it would not be a problemAfter weeks of ridiculous stress I askedto speak to our underwriter and she said they have to follow *** and *** guidelines and we donot meet itNot only did I tell them, but had they ordered title work, they would have known sooner andwe DID meet *** and *** guidlines because we went to *** *** and they said we met thatguideline and we are closing next weekAlso, we have a copy of the appraisal and is says owneroccupied, because it isOne last thing, as of October 1st, the lender is required to refund your appraisalmoneyJust another way they pull the wool over your eyes.I do not know a solution to this issueI had a lot of sleepless nights worried about this loan, but I trustedthemThey let me down in a big wayI understand being turned down for a loan, but this isunacceptable.Regards,*** ***loanDepot’s Borrower Complaint Summary:Borrower claims that the process dragged on and that there was a break in communicationBorrower claims she was told loanDepot could do the loan with the obstacles communicated.loanDepot Findings and Response:After a review of Ms***’s loan, the borrower was initially locked in to a 5.25% ConformingFixed Year loan on September 3, Once the required financial documentation was received,the file was submitted to processing on September 8, At that time, an appraisal wasscheduledHowever, it was discovered that the borrower did not occupy the property, and thisinformation was communicated at the time of originationThe loan process moved forwardregardlessFurthermore, in order to qualify, the borrower had to meet seasoning requirements ofbeing on title for monthsIt was discovered in process that the borrower did not meet thisrequirementloanDepot apologizes for the miscommunication, and these concerns will be used as atraining opportunity with our staffMs*** was charged $for the purpose of an appraisal fee which is collected by creditcardPrior to collecting this fee, loanDepot evaluates the customer’s needs and determines if theyhave a loan product that will help the customerHowever, as a customer concession, a refund of$has been processed to the card ending in ***.In conclusion, loanDepot sincerely apologizes that Ms***’s experience with loanDepot wasanything less than satisfactoryWe attempted to help Ms*** with her loan request as much as possible, but ultimately, we were unable to assist with her financial needs.Should Ms*** have any additional questions or concerns, she may contact the Customer CareDepartment at *** ext***Representatives are available to assist her Monday throughFriday from 8am to 5pm, PST

Borrower’s Complaint Filed with the Revdex.com:
On April 9th, I used a website to inquire about mortgage rates, e.grefinancing my existing mortgageI was subsequently contacted by any number of mortgage companies, one of which was LoanDepot, LLCAt no time did I ever authorize any of these contacts,
especially LoanDepot, LLC to prepare a loan packet to give any indication that I wanted to proceed in the process (especially LoanDepot because its rates/closing cost were not competitiveHowever, on Aprill 16, 2016, I received a fully prepared mortgage loan refinance packet seeking our signatures for loan number ***This business is resorting to deceptive and unauthorized loan practices
Borrower’s Desired Resolution:
I want an apology from the business and confirmation that this loan origination process has been terminatedThe loan officer involved, *** ***, should be censured, admonished, and reported to the appropriate regulatory authoritiesIf I do not receive an apology from the company, then I will report this matter to the necessary authorities
loanDepot Findings and Response
Mr*** was contacted on April 09, by loanDepot from a lead provided by ***After gathering Mr***’s information, the call was transferred to a loanDepot Licensed Lending OfficerDuring the call, Mr*** indicated that he would like to combine his current mortgage and a HELOCFurther into the call, the Licensed Lending Officer obtains authorization to pull Mr***’s credit reportBased on the rate quoted to the borrower, Mr*** indicated that he would rather proceed with his current lender as they are offering a better rate with no discount points
Mr*** received the TILA-RESPA Integrated Disclosures (TRID) on April 12, which was days after the initial call with the Licensed Lending OfficerIt is mandated by the Consumer Financial Protection Bureau as part of the Dodd- Frank Act that these disclosures are sent out to the borrower when information such as property address, estimated value, customer name, social security number, and income is given to the lenderThe TRID Package is required to be sent to the consumer days after the initial phone application takes placeIf it is determined at the end of the phone application that there is no benefit to the consumer, the TRID Package will still generate as an application was takenThe TRID Package contains information such as interest rates, monthly payments and the cost to do the loan if the consumer chooses to proceedloanDepot is unable to proceed with the loan process until the consumer agrees to these terms
Furthermore, Mr***’s phone number of *** and his property address of *** *** *** *** *** ** *** were added to loanDepot’s Do Not Solicit lists on April 18, Please know that as of April 22, 2016, Mr***’s loan application was cancelled
loanDepot has not been able to reach Mr*** to offer clarification on the process and to further explain why the TRID Package was sentAs mentioned above, the TRID Package is required in order to stay within compliance of lending laws

Hi, This is *** ***, The complaint # *** has been resolved thank you for your efforts***