LoanMax Title Loans

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The buisness still did not address the issueWhat about the rate that does not meet the ohio revised code standards? What about an apology for their rude customer service skills I had to experience from one of their staff members? Their response just state and already known fact but they stated a different amountI am also waiting to here what the ohio attorney general is going to do about their bogus rate! Regards, [redacted]

Dear [redacted] - [redacted] borrowed $on June 5, She made only one payment on July 16, of $ After months of unsuccessful attempts to encourage [redacted] to make a payment toward her account, there was simply no choice but to pursue the collateral on 3/26/ This was after months of nonpayment With regard to the fees [redacted] claims she is being charged, the only fee she is being charged is the repossession fee charged by the recovery company Any other fees would be in violation of our contract with the recovery company and will be reimbursed, if they were in fact charged.As part of a good faith effort to resolve this matter, the sale of the vehicle has been postponed through Friday, 4/29/ The redemption amount has been reduced to only the outstanding principle balance of $as well as the recovery fee of $ We encourage [redacted] to contact Kelli Zas soon as possible if she is interested in taking advantage of this offer.Her contact information is as follows: Kelli Z ###-###-#### [redacted]

Ms*** borrowed $on 5/5/2016. No payment has been made toward the loan. It is imperative that Ms*** contact us immediately to make a payment arrangement.Ms*** may call Kelli at *** to discuss making a payment as soon as possible

Dear [redacted] borrowed $750 on June 5, 2015.  She made only one payment on July 16, 2015 of $270.  After months of unsuccessful attempts to encourage [redacted] to make a payment toward her account, there was simply no choice but to pursue the collateral on 3/26/2016. ...

This was after 8 months of nonpayment.  With regard to the fees [redacted] claims she is being charged, the only fee she is being charged is the repossession fee charged by the recovery company.  Any other fees would be in violation of our contract with the recovery company and will be reimbursed, if they were in fact charged.As part of a good faith effort to resolve this matter, the sale of the vehicle has been postponed through Friday, 4/29/2016.  The redemption amount has been reduced to only the outstanding principle balance of $750 as well as the recovery fee of $325.  We encourage [redacted] to contact Kelli Z. as soon as possible if she is interested in taking advantage of this offer.Her contact information is as follows: Kelli Z.
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[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I am still waiting to see if the loan is truly in accordance to the OHIO revised code. I am waiting to see what the ohio attorney general has to say about the matter. I do not wish to speak with anyone from LoanMax until I see what the attorney general states. Let me remind everyone that when I did try to talk to customer service reps from LoanMax, I was ridicule and belittled because I couldn't afford to pay the loan back AND no is really addressing the rates as I previously stated. Of course LoanMax is going to state they have federal regulated contracts but why is there rate higher than the rate state in the OHIO REVISED CODE??? I also seen on the newsthat LoanMax was being sued about there rate in Cincinnati by an older lady about the high APR rate. So, I want to see what the Ohio Attorney General states.  
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

The interest rate of the loan is in full compliance with state and federal law.  The fee that we charge as a credit service organization is also in strict compliance with the law and FULLY DISCLOSED to the customer.  Ms. [redacted] not only signed a loan agreement that disclosed all interest and fees charged, she also signed an additional disclosure form detailing all costs and terms on a simple one page form.  We have tried repeatedly to reach Ms. [redacted] to discuss a payment plan.  She has refused to return our calls.  As part of a good faith effort to resolve this matter we will postpone any action on this account until August 15, 2016.  It is imperative Ms. [redacted] contact us immediately.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The buisness still did not address the issue. What about the rate that does not meet the ohio revised code standards? What about an apology for their rude customer service skills I had to experience from one of their staff members? Their response just state and already known fact but they stated a different amount. I am also waiting to here what the ohio attorney general is going to do about their bogus rate! 
Regards,
[redacted]