LoanStream

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Attached is the letter I receivedThis sort of letter should be banned from being sent out as it is deceptive Regards, [redacted]

I am responding with an update on behalf of [redacted] ***The Manager of the Division is supposed to be receiving a signed settlement agreement from the borrower todayI am sending a check in the amount of $as a reimbursement to [redacted] *** via UPS todayThank you!

OCMBC, Incdoes not engage in direct mailer campaigns, however all lenders, including OCMBC, Incare required to follow strict state regulatory requirements for any advertisements directed to ConsumersResponsible lenders comply with these requirements to ensure good standing with the regulatory agencies and also as a measure of ensuring information directed to the public is clear and conspicuousAt present, we stand firm in our previous response and have added, through this response, information regarding our responsibilities as a Lender to ensure state regulatory complianceWhile Lenders can maintain control over their marketing materials, Lenders do not always have control of how that information will be received by a consumer, therefore, it is always a best practice for any Lender to follow state regulatory guidance when publishing any advertisements to the public

Greetings:
Each loan transaction presents with a unique set of circumstances, which must be addressed and resolved during the underwriting process. At times, and depending on the characteristics of a particular loan applications, the process can take longer than exptected which can
present frustration for all partiees, especially, when the transaction may have a tightly coordinated closing schedule. Each purchase transaction has correlating parties such as Sellers, Title and Escrow for the property being financed. Although the Seller is a party to the transactions, they are not prvy to private loan level details that pertain to the buyer Our Corporate philosophy is and remains to provide excellent service and fast turn times during each phase of the loan process. of that particular property.
The person making the complaint, although a party to the transaciton, is not the borrower and therefore would not be privy to details about this particular approval. In an effort to assist with resolution, I have initiated a review into this file to see where Senior Managment can assist with closig the loan transaction
On behalf of OCMBC, I offer my sincerest apologies for the inconveniences caused to the Sellers. Thank you in advance for the opportunity to respond to this complaint, an additional follow up response will be forthcoming
Sincerely,
*** ***
President
OCMBC, Inc

Dear Revdex.com:
OCMBC, Inc's SrManagement and Ms*** *** are in active dialogue. We have discussed solutions that are agreeable to MsYoung, which OCMBC is working to fulfill as a means to bring closure to the matter. OCMBC, Incwill provide additional
information to the Revdex.com as progress is madeThank you in advance for the opportunity to provide feedback for this consumers complaint.
Sincerely,
*** ***
President,
OCMBC, Inc

I am responding with an update on behalf of *** ***The Manager of the Division is supposed to be receiving a signed settlement agreement from the borrower todayI am sending a check in the amount of $as a reimbursement to *** * *** *** via UPS today. Thank you!

This complaint has every thing to do with the honest and integerity of the people working for this company. I do not believe at this time that this company is able to give an honest answer. Because of this issue, the sellers (myself and my husband) have lost out new home, again with the cold hearted response from the loan agent as "oh well, cancell the loan". How can you answer for unprofessional people???
Dear Mrs***,
OCMBC's Core Foundational Values are Unity, Commitment and Strength. It is through these Core Foundational Values that OCMBC looks to inspire and challenge its' employees to deliver excellent communication amongst our fellow employees and customers. Respectfully, we apologize for your recent experience and as a result of your recent experience have used your complaint as an opportunity to take the appropriate actions to self-evaluate internal procedures, particularly in areas related to on-boarding and training procedures; our objective is to mitigate any future occurrences with poor communication. Additionally, disciplinary actions have been taken to address this complaint with the appropriate employees
OCMBC has been a Revdex.com member for over ten years and is a member in good standing with an average rating of A+ and have only been able to maintain such a great rating by offering honest service - again, I apologize for your recent experience
Sincerely,
*** ***
President

Thank you for your response
I am thankful that your customer finally saw the light and went with my lender. They were approved, signed docs and we just closed after DAYS. There is no way to determine what happenedHowever, this site is the only rescourse I have to ensure that others do not receive the same treatment I did
Good luck with your employees
Respectfully
***

OCMBC requests the borrower send to *** a copy of the advertisement so we may look at the particular advertisement; we currently have not data matches for consumer information in our system. A copy of this advertisement may assist us with putting closure to his concerns
Sincerely,
*** ***
President
OCMBancorp
*** Direct Line

Thank you for the opportunity to reply to your complaint. First, I would like to apologize for the inconvenience and disappointment that you experienced in dealing with our sales representativeI assure you that your compliant and feedback will provide me the opportunity to remedy any
problem that may exist and help to improve our Company service further. I also note your feedback regarding our programs and services as well the service levelsIn order to further research your feedback and complaint; I would appreciate if you could please provide me with a copy of the correspondence you are referring to in your complaintOnce again, please accept my sincere apology; I look forward to serving you. Should you require further assistance, you are welcome contact me directly at ###-###-#### Best regards, *** ***, President

Each loan transaction presents with a unique set of
circumstances, which must be addressed and resolved during the underwriting processAt times, and depending on the characteristics of particular loan applications, the process can take longer than expected which can present frustration for all parties, especially, when the transaction may have a tightly coordinated closing scheduleOur Corporate philosophy is and remains to, provide excellent Service and fast turn times during each phase of the loan processIn an effort to assist with resolution, I initiated a review into this file to see where Senior Management could assist with the loan transactionUnfortunately, we were unable to close this loanOn behalf of OCMBC, I offer my sincerest apologies for the inconveniences caused to the BorrowersOCMBC, Inc will be making a full refund of the appraisal fee to the BorrowersThank you in advance for the opportunity to respond to this complaint, an hope this will reverse the decision to revoke our accreditationSincerely,
*** ***,
President
OCMBC, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[As evidenced by United States vHilton Hotels Corporation, a company is liable to the actions of their employeesAs previously supplied in the evidence presented, the letter that was distributed by mail represents the lender and the corporation as an entities of the governmentThe letter is designed to be misleading to the general public and the lender and company are not abiding by standardsTheir continual dismissal of this issue is not acceptable.]
Regards,
*** ***

Greetings:
Each loan transaction presents with a unique set of circumstances, which must be addressed and resolved during the underwriting process.  At times, and depending on the characteristics of a particular loan applications, the...

process can take longer than exptected which can present frustration for all partiees, especially, when the transaction may have a tightly coordinated closing schedule. Each purchase transaction has correlating parties such as Sellers, Title and Escrow for the property being financed.  Although the Seller is a party to the transactions, they are not prvy to private loan level details that pertain to the buyer  Our Corporate philosophy is and remains to provide excellent service and fast turn times during each phase of the loan process.  of that particular property. 
The person making the complaint, although a party to the transaciton, is not the borrower and therefore would not be privy to details about this particular approval.  In an effort to assist with resolution, I have initiated a review into this file to see where Senior Managment can assist with closig the loan transaction.
On behalf of OCMBC, I offer my sincerest apologies for the inconveniences caused to the Sellers.  Thank you in advance for the opportunity to respond to this complaint, an additional follow up response will be forthcoming.
Sincerely,
 
[redacted]
President
OCMBC, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Attached is the letter I received. This sort of letter should be banned from being sent out as it is deceptive. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On the one hand they did apologize but they spent the first part of their message defending their business practices. I am not familiar with the legal requirements of their advertising, I am only speaking to the effect of it. When you read their flyer it is not clear who it is coming from and in my situation it looked like it was from Howard Hanna. They certainly may follow the letter of the law but based on the way they treated me I do not believe they are following the intent of the law and they do not appear to care anything about Veterans being I happened to be a 10 year Navy veteran with good credit and I was treated very poorly. I have reported this company to the department of Veteran affairs and they are warning Veterans about this company and companies like it. 
Regards,
[redacted]

OCMBC, Inc. does not engage in direct mailer campaigns, however all lenders, including OCMBC, Inc. are required to follow strict state regulatory requirements for any advertisements directed to Consumers. Responsible lenders comply with these requirements to ensure good standing with the regulatory agencies and also as a measure of ensuring information directed to the public is clear and conspicuous. At present, we stand firm in our previous response and have added, through this response, information regarding our responsibilities as a Lender to ensure state regulatory compliance. While Lenders can maintain control over their marketing materials, Lenders do not always have control of how that information will be received by a consumer, therefore, it is always a best practice for any Lender to follow state regulatory guidance when publishing any advertisements to the public.

Dear Revdex.com:OCMBC, Inc. 's Sr. Management and Ms. [redacted] are in active dialogue.  We have discussed solutions that are agreeable to Ms. Young, which OCMBC is working to fulfill as a means to bring closure to the matter.  OCMBC, Inc. will provide additional information to the Revdex.com as...

progress is made. Thank you in advance for the opportunity to provide feedback for this consumers complaint.   Sincerely,  [redacted]President,OCMBC, Inc.

I am responding with an update on behalf of [redacted]. The Manager of the Division is supposed to be receiving a signed settlement agreement from the borrower today. I am sending a check in the amount of $1250 as a reimbursement to [redacted] via UPS today. Thank...

you!

Each loan transaction presents with a unique set of circumstances, which must be addressed and resolved during the underwriting process. At times, and depending on the characteristics of particular loan applications, the process can take longer than expected which can present frustration for all...

parties, especially, when the transaction may have a tightly coordinated closing schedule.Our Corporate philosophy is and remains to, provide excellent Service and fast turn times during each phase of the loan process.In an effort to assist with resolution, I initiated a review into this file to see where Senior Management could assist with the loan transaction. Unfortunately, we were unable to close this loan.On behalf of OCMBC, I offer my sincerest apologies for the inconveniences caused to the Borrowers. OCMBC, Inc will be making a full refund of the appraisal fee to the Borrowers.Thank you in advance for the opportunity to respond to this complaint, an hope this will reverse the decision to revoke our accreditation.Sincerely,[redacted], President OCMBC, Inc.

The content of the mailer discloses as follows:
 
“This document is not intended as an offer to extend credit nor a commitment to lend. Interest rates are subject to market fluctuations and the
rate quoted may not be currently available. Other terms and conditions may...

apply, loan terms may vary. Certain restrictions may apply. A final loan approval or commitment can be issued after we have verified and underwritten the information from your loan application, credit report, appraisal of the property and such other information as may be required under our
standard underwriting guidelines”
 
OCMBC, lnc. is located at 14351 Myford Road, Ste. 200, Tustin, CA 92780
The advertisement is a plain text generic flyer, it properly displays the required disclosure, including the name of the organization responsible for the solicitation, OCMBC, Inc., and includes the corporate address.  The font size was the required size.  
 
OCMBC, Inc. is licensed to lend residential mortgage products in 22 state and is an approved lender, with the Department of Housing and Urban Development, the Department of Veterans Affairs, USDA, CalHFA, and various state funded Down Payment Assistance Programs. 
 
Our practices are centered on the principals of strong Core Values; we are honest with our dealings and respect and appreciate our Veterans. 
 
Mr. [redacted]s has indicated that his experience with our organization was unfavorable; we will take his feedback to self evaluate and make the necessary improvements to our customer service training and protocols.  With respect to the merits of the loan application, I may not comment on those particular circumstances, however, we do strive to place applicants into the best loan programs available based on their creditworthiness and based on the company’s available rates at the time of application.
 
Mr. [redacted], I apologize for any inconveniences cause you during this process.