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Lobermann's Home Furnishings Inc.

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Reviews Lobermann's Home Furnishings Inc.

Lobermann's Home Furnishings Inc. Reviews (1)

Initial Business Response /* (***0, 8, 2016/11/09) */
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March - vehicle completed a Motor
Vehicle Inspection by a Journeyperson at Labrador Motors
March - After customer test drove the vehicle alone the customer purchased vehicle, *** and salesperson verified the inspection was completed before proceeding with the saleTherefore, had no other knowledge but that the vehicle had been in for a safety inspection and had passed that inspection as per the provincial regulations
March - Customer also purchased an extended warranty plan from the same salesperson, for future issues that could be covered under this planAs no vehicle is in "perfect" operating condition the extended warranty is a product that protects the customer from possible future concerns that may arise as any individual uses any vehicle on their day to day activities
April - customer brought vehicle in for "noise heard in the front." There were items noted and replaced on next visit May as the parts had to be orderedLabrador Motors has a day/5000km used vehicle policy that the repairs would be shared 50/50, however Labrador Motors covered the whole repair costing $***
May - customer visited to get April concerns repaired and also replaced all tires at a cost to the customer, at this time the customer complained about the exhaust clamps broken, parts were orderedNOTE: Exhaust clamps are known to break at any time therefore may not have been broken on March when original Motor Vehicle inspection was completed, thus the reason the province only honors a Motor Vehicle inspection for days
May - customer visited to get the exhaust clamps replaced, wrong ones were received so was not completed at this visitAt the same time customer noted vibration and rumbling over ***km and squeaking sound heard in engineThese concerns were looked at and found left rear wheel rim is damaged and accessory belt requiredNOTE: if rim was damaged on the May visit it would have been noted as the tires were changed over on that visit and it is often difficult to get tires to balance when the rim is damagedAlso, the accessory belt is a wearable item that would be considered regular maintenance not a warrantable itemThis visit was paid for by Labrador Motors
June - customer returned for the exhaust to be repaired and also requested an inspection and to check the rear diff fluidThe exhaust was repaired, the inspection found front brakes needed replacement and wheel lug nuts are rusted, and the rear diff was checked and was all okCustomer paid for repairs and new brakesNOTE: brakes and wheel lug nuts are wearable items
September - Customer brought vehicle to *** after having a conversation with the *** at Labrador Motors and was advised to bring it into the shop in *** and they would complete yet another inspection (3rd one in months)Customer also noted while there a list of issues: Noise in Rear, Exhaust Loud, Rough Idle, Engine Chirping, Bang in transmission, Shimmy at kms/hr, air conditioning, loss of conection at AUX port, Rim damagedTechnician found on inspection the two front tires had feathering and both rear sway bar links and bushings were knockingFor the other concerns, technician found noise due to sway bar links and bushings, exhaust working as intended, vehicle rough idle seemed to be operation, engine chirping caused by belt (noted on May visit to Labrador Motors), bang in transmission could not be duplicated, shimmy caused by feather of tires, air conditioning needed more info, AUX port needed replacement, rim was damaged (noted on May visit to Labrador Motors)*** replaced sway bar links and bushings under extended warranty bought on March for future possible concerns (plan has $*** deductible covered by Labrador Motors), replaced the alternator belt (wearable item) and replaced front tires (wearable item) at no cost to the customerTotal repair paid by Labrador Motors $***
This vehicle was sold to the customer with a completed Motor Vehicle Inspection (which is a safety inspection not a "all the bells and whistles work" inspection)Customer test drove the vehicle before purchasing and bought an extended warranty planSince the customer has purchased this vehicle it has been into the dealership times and an outside source once, according to our recordsSome of these visits were due to parts had to be ordered as Labrador Motors is a *** Dealership and the said product is a *** product and the nearest *** dealership is 550km awayEach time the customer visited to get work done there was a separate complaint added to the repairLabrador Motors has spent $*** on this vehicle since it was sold and legally would have to spend a maximum of $*** (50/policy on April visit)In our opinion, we have done everything that we can for this customer and see that the first time the dealership said that "we don't know what else to do for them" and then they sent this complaintWe believe in giving the customer value and this said vehicle according to black book values could still be sold for $*** which means that Labrador Motors has put almost $*** into a vehicle the customer has put $*** into it (according to our records) and the customer has a vehicle that has depreciated by $*** after the customer putting over 18,km on the vehicle in monthsWe would love nothing less than a happy customer as long as the solution is reasonable
Initial Consumer Rebuttal /* (3000, 12, 2016/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was mislead by sales when I purchased this vehicleI was told that this type of vehicle was supposed to be very loudTurns out that there is a problem with the air conditioning pressure sensorThis causes the engine fan to never shut off causing poor performance, increased fuel consumption and a loud rideFar from normalI brought this to the attention of mechanics in *** times and they did nothing to fix itI have them all the information they needed
During my test drive the vehicle worked great, it was only after Labrador Motors did work on the car to remove the rims and tires and give them back to the person who traded the vehicle in, did I experience any problems
None of the work done by *** he fixed any of my problemsThere is still a very rough loud idle that shakes the sun visors and vibrates things off the dashThere is still a strong shimmy in this vehicle when you hit ***km/hThe replacement exhaust that Labrador Motors installed was a cheap aftermarket part that has drastically decreased my trade in value according To separate dealerships who place the vehicles value at about $***$*** due to the amount of maintenance needed to find these problems and fix them, as well as how loud and bad the vehicle soundsWhen I called Labrador Motors to tell them that even after *** completed the work the problems were not solved I was met with hostility and was told "we consider this matter over"
Final Consumer Response /* (4200, 18, 2016/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As can be seen by the work orders, which doesn't even include the times I've taken it to other garages for second opinions, and the work that was done at *** in ***, that is a lot of problems to have with a vehicle in monthsAlso as seen in the work order for the exhaust repair, a cheap aftermarket part was used without my consent and has drastically lowered the value of my vehicle, unless I replace it myself which is costly
Final Business Response /* (4000, 16, 2016/11/10) */
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