Local Panlamin

Our office does not have a record of your orders nor your cancellations....

 Were these cash orders?  We have fulfilled the orders for Christianity Today and Tennis for you.

Thank you for your receipt, we are now looking into this matter.

A cancellation was not received by our office.  Your magazine was ordered and you are receiving it as per [redacted].  Account #[redacted].

In order for our office to look into this matter we require a copy of your receipt.  This can be faxed to our office at ###-###-####.

I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

In order for our office to look into this matter we require a copy of your receipt.  This can be faxed to ###-###-####.

Your magazine has been ordered and should be received shortly.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted] we have all of your documentation on file and as per our email with you we are still awaiting a check to be issued.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 I have still not received a check or a magazine.  What is going on with this?

Regards,

In order for our office to look into this matter we require a copy of your receipts.  These can be faxed to our office at [redacted].

I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Per the company's refund policy, a refund check should have been issued to me within 10 days of my check clearing the bank.  It has been 87 days and still no check and no response to many, many emails sent to them.

Regards,

I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Well  they cut me off. Should be getting the magazine until Dec 2015 per our agreement but I didn't get anymore. Thanks...[redacted] 

Regards,

I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Both magazines were ordered however, one publication may not be a monthly one so it may take a little longer to receive it.

Thank you for resending in your receipt.  We will now look into this matter.