Local SEO Sites

December 17, 2014
Roman","serif";
letter-spacing:-.15pt"> 
[redacted]
Revdex.com
[redacted]
[redacted]
 
Re:          Complaint ID #: [redacted]
               
 
Dear [redacted]:
 
 SEQ CHAPTER \h \r 1Please note we have received
the inquiry regarding Complaint ID [redacted] and are issuing this rebuttal.  We understand
that this rebuttal will be made public and are grateful for the chance to
respond as we take our customer service and the quality of our services very
seriously. In this inquiry, Local SEO Sites was informed that the client felt
they had not received the services to which they had expected from our company,
Local SEO Sites. This is in no way factual and as such our rebuttal follows:
 
// begin rebuttal
 
We are sorry to hear that you feel you did not receive
the services you expected as represented by our company. As per the e-signature
that you electronically signed and the Welcome email that you approved your
account and billing began on October 18, 2013 at which time you had contracted
us to provide you with the Kick Starter package at a rate of $199 per month,
which you paid until November 18, 2014 when you cancelled services.
 
According to your contract and Welcome email you were to
receive the following:
 
First Month
·        
Development and activation of six page business web site
for use when a custom website is not provided.
·        
Local SEO Sites Reputation Management account login for
http://clients.localseosites.com/login.jsp.
·        
Optimization and PIN# verification for Yahoo! Local
·        
PIN# verification process and publishing of your Google,
Yahoo!, Bing.com business profile and similar local directory sites (e.g.;
Yelp, YP.com, etc.)
·        
Social Media management with smart scheduling and
automatic posting for Facebook, LinkedIn, Twitter, Blogger, Wordpress and more!
·        
Review management and reputation building tools
·        
On-demand reporting tools and more
·        
Top directory submissions
 
Continuous Monthly Marketing
·        
Ongoing local directory submissions and link building
·        
Ongoing marketing education to increase reviews and
ratings
·        
Ongoing social media education to increase fans and followers
·        
Google Business Profile maintenance and ranking audit to
ensure optimal web visibility
 
According to our records, you already had a website and
therefore did not qualify for the six page business web site. We did manage
your online reputation through Ecinity initially, and then switched to Yext in
May 2014. At this time, we were notified that you had already contracted Yext
directly thereby making our efforts on Ecinity counterproductive. We requested
that you switch the control of that account to us and we took control of it in
May 2014. Also, we have record that you approved the keywords we used to manage
your online presence on October 24, 2014 and those keywords have not been
changed since that time.
 
In regards to your complaint that your search rankings
had decreased during your service with us, two points are key to ranking: 1)
You must be an active participant in your online presence and 2) Google has
issued over 800 algorithm changes, this year alone, that affect what is
rankable. Our records indicate that there were gaps of several months when
there was no activity on your part in regards to your online presence. As far
as Google is concerned, they, in an effort to create more realistic search
experience tightly trim their search to better represent the user experience on
the Internet. Unfortunately, the package that you subscribed to did not include
the micromanaged features necessary to keep up with Google’s changes. When we
did speak with you regarding the necessary changes you were unwilling to
discuss the changes to your subscription and requested cancellation, which we
granted immediately even though our Cancellation
Policy states within the Terms & Conditions, the cardholder is obligated to
give us written notice 30 days prior to the desired cancellation date.
 
//end
rebuttal
 
I appreciate your time and consideration of this
matter if you have questions, please feel free to call or contact me via email
at [email protected].
 
Sincerely,
[redacted] -
Billing Manager
2121
Alton Parkway Suite 150 Irvine, CA 92606
Phone: ###-###-#### | Email: [email protected] | Web: www.localseosites.com