Local Waste Services, LTD

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Thank you for the new garbage can I appreciate it

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me Regards, [redacted]

[redacted] ,Your account reflects you have been contacted and a satisfactory resolution has been reachedPlease advise if there is anything additional we can assist you with

Mr [redacted] , I apologize for your frustration and absolutely wish address and rectify this situationI do see your initial complaint noted on 8/14/where the representative took the standard steps on a first complaint by adding route notes and placing a work order making the driver aware A second complaint was made on 12/18/where you spoke with the same representative; at this time she escalated the matter to our customer service supervisor also standard procedureThe notes on the account from the supervisor reflect she took further measure with the driver and did contact you at: 614-868-Please see below: 8/14/9:45:AM: CUST CALLED ABOUT HIS CANS BEING PLACED IN THE STREETADDING ROUTE NOTESHE SAID IF IT CONTINUES HE WILL BE GOING WITH ANOTHER COMPANYLB 12/18/9:41:AM: CUST CALLED TO SAY THAT WE LEFT HIS CONTAINER IN THE ROAD AGAIN, HE IS REQUESTING THAT A SUPERVISOR CALL HIMADDED VALID PHONE NUMBEREMAILING ROGUELB 12/18/9:54:AM: RETURNED PHONE CALL CONCERNING THE ABOVE COMPLAINT LET HIM KNOW I WAS TAKING CARE OF IT AND IF HE WISHED TO FURTHER DISCUSS IT GIVE ME A CALL AND OR GIVE ME A CALL IF IT DOES NOT IMPROVENR We have not since received any further correspondence or reports indicating this was not resolvedThe date of occurrence for your complaint thru Revdex.com is: 8/1/Please advise if this complaint needs further attention or if the purpose of your complaint is to merely place this on record

the receptacles are now left in the driveway, - in the middle of the driveway We have had to get out of our cars for the last two weeks and move the cans so we could get to the house Local doesn't care about their customers and I find this action to be retaliation to my complaints I still have not had any communication from Local This company just doesn't care about a long time customer!

Attached you will find GPS verification for service on: 9/15, 9/22, 9/29, 10/and 10/Every time our driver completes a stop on his tablet our GPS tracking system reflects the exact location of our truck and tablet in useAs you will see LWS has serviced your location once a week every week on Thursday since 9/9/The GPS as well as the tablet reflect the exact same time the stop was completedThere is no way service did not occurI find it very unfortunate given our long service history with you showing excellent service reported by yourself that this is not satisfactoryWe have exhausted all venues of correcting the service issue, from all research I have performed the temporarily service issue has been resolvedI will schedule your container for removal 12/30/

Ms [redacted] , I am sorry to hear about the trouble you have had obtaining a trash canI have reviewed your account as well as the other property your landlord owns and it seems the confusion is between you and your landlordThe container for your property [redacted] Dr was: [redacted] , it was originally delivered to the property well before your occupancy there here are the notes from the account for your address: 8/28/9:56:AM: DELIVERED TOTER # [redacted] On December 28th you called to begin services at this time you declined a toter at your property and a work order was printed to remove the one on site, here are those notes: 12/28/9:05:AM: NEW TENANT AT THE PROPERTY CALLED TO BEGIN SERVICES, CHANGED NAME FROM L [redacted] M***, [redacted] DECLINED TOTER SAYS THEY HAVE SOME, AFTER REVIEWING THIS ACCOUNT WE NEVER REMOVED THE TOTER FROM AND FROM THE APEARANCE IT HAS RENT HAS ALWAYS BEEN PAID AND THE ACCOUNT WHERE L [redacted] M [redacted] MOVED TO THEY HAD A TOTER DELIVERED PRINTED WORK ORDER TO REMOVE TOTER ON FILENR This is when the landlord got involved: 12/29/11:23:AM: [redacted] RENTALS CALLED TO SAY THAT IF WE DO HAVE TO ADD A TTT FEE TO SEND THEM THE BILL [redacted] RENTALS PO BOX [redacted] COLUMBUS OH HE WILL GET IN TOUCH WITH TENANT TO MAKE SURE THAT THEY ARE SEARCHING AROUND THE PROPERTYLB On 1/4/we were able to finally get the original toter that was delivered removed: 1/4/2015: REMOVED TOTER# [redacted] BY GREG M ON 1/REMOVED FROM FRONT SCREEN AND TOOK OFF BILLIF THEY CALL THEY DO NOT NEED TO PAY THE QUARTERLY TOTER CHARGE UNLESS THEY WANT IT BACKCT This is where the other property owned by the same landlord came into play here are the notes from [redacted] Dr and our communication with the landlord: 12/23/4:07:PM: TENANT CALLED TO CANCEL SERVICESMOVINGPRINTED WORK ORDER FOR TOTER REMOVALLB 1/5/3:53:PM: ATTEMPTED TO REMOVE TOTER NOT OUT ON 1/CT 1/8/3:00:PM: REATTEMPTED TO REMOVE, NOT OUT ON 1/6/CHARGING TTT FEE/LB 1/13/4:02:PM: OWNER CALLED TO SAY THAT THE TOTER IS ON THE GARAGE SIDE OF THE HOUSETHERE IS A PIECE OF WALL THAT STICKS OUT AND MAY HAVE BEEN BLOCKING ITAS A COURTESY REPRINTING WORK ORDER TO HAVE IT REMOVED, ADVISED HIM THAT IF WE ARE STILL UNABLE TO RETRIEVE IT WE WILL HAVE TO REISSUE THE $CHARGEI CURRENTLY DELETED THE TTT FEE UNTIL WE REATTEMPTLB 1/15/9:00:AM: ATTEMPTED TOTER REMOVAL AGAIN WITH NOTES AND STILL NOT ABLE TO RETRIEVECHARGING TTT AND SENDING BILLCT 2/3/4:26:PM: CUST CALLED TO SAY THAT HE FOUND HIS TOTER AT [redacted] , HE HAD ANOTHER CALL AND WILL CALL BACKLB 2/3/4:31:PM: [redacted] K [redacted] (OWNER) CALLEDFOUND TOTER #***WANTS US TO REMOVE TTT FEEPRINTED W/O TO REMOVE TOTER AND ADVISED WE COULD REMOVE FEE WHEN WE GET THE TOTERALC 2/4/12:06:PM: REMOVED TOTER# [redacted] BY GREG M ON 2/CT On the very same day you contacted us concerning toter at her address [redacted] Dr, here are the notes from that conversation: 2/4/12:47:PM: CUST CALLED ABOUT NOT HAVING A TRASH CANSHE TOOL ONE FROM ACCT# [redacted] AND WE REMOVED ITSHE SEEMED CONFUSED ABOUT THE WHOLE SITUATION AND YELLED THAT [redacted] NEEDS TO BUY HER TRASH CANADVISED THAT SHE WOULD NEED TO PAY A RENTAL FEE IF SHE WANTED TO RENT A TRASH CANSHE WANTS IT SO PRINTED W/O AND ADVISED 7-BUSINESS DAYSALC As a result we delivered a can: 2/11/2:44:PM: DELIVERED TOTER# [redacted] ON 2/BY OTTOND 2/12/2:54:PM: CUSTOMER SWEARS SHE DID NOT RECIEVE THE TOTER GAVE HER THE TOTER # TO LOOK OUT FOR IT, TOLD HER I CAN PRINT A REMOVAL BUT IT NEEDS TO BE ON HER PROPERTY OR COULD BE CHARGED FOR MISSING TOTER, SHE THEN TRIED TO SAY SHE NEEDS TO FILE A COMPLAINT BECAUSE SHE HAS HAD NOTHING BUT TROUBLE FROM US SINCE SHE MOVED IN STARTED TALKING ABOUT THE TOTER SHE TOOK FROM ANOTHER PROPERTY THAT WE THEN REMOVED AND THAT IT IS OUR FAULT SHE WENT AND GRABBED IT SINCE WE GAVE HER THE TOTER # AND TOLD HER TO FIND IT, THIS DID NOT HAPPEN I DO NOT SEE IT IN THE NOTES FURTHERMORE THE TOTER BELONGED TO ANOTHER PROPERTY AND HAS NEVER BEEN ASSSOCIATED WITH THIS ADDRESSSHE DOESNT WANT TO PAY FOR SOMETHING SHE DID NOT GET SHE WANTED RENT GONE I DECLINED NOR DID I CREDIT ANYTHING SHE HAD THE "STOLEN”TOTER THE ENTIRE MONTH OF JANUARY AND SHE ONLY WENT DAYS FROM 2/4-2/BEFORE SHE RECIEVED A TOTER BACKSHE THEN COMPLAINED THAT WE DID NOT PICK UP HER BAGS YESTERDAY, SHE IS MARKED NOT OUT FOR COLLECTION @ AM SHE SAID NO IT WAS OUT THERE BUT MAYBE THE TRUCK BLOCKED IT I ASKED IF THEY WERE WHITE BAGS (BLENDS IN WITH SNOW) AND BOOM SHE JUMPED ON IT, I DO NOT BELEIVE HER TRASH WAS OUTSHE THEN DISCONNECTED THE CALL SAYING SHE IS FILING A COMPLAINT ON OUR COMPANY IN ADDITION A POLICE REPORT AND GOING TO LOOK FOR THE CAN # THAT I PROVIDED.NR LWS did bill for the entire quarter since this property was in possession of a toter for the entire quarter with the exception of days, this does not merit a creditYour original toter that was removed ( [redacted] ) was only removed because you declined the rental stating you already had one on 2/28/however the tote in your possession was LWS’s, so we removed itLWS us not require a trash can for service we will service bags boxes or any container out for collectionWe require two things: The trash is out for collection when we arrive (no later than 6:AM) The trash is contained Please refer to our Service guidelines for your area that I have attached for future reference As a courtesy we will deliver another can if you wish and credit one month of rental (Feb) since you state the container we show being delivered on 2/10/I unfortunately am unable to lease a container to you free of charge we have made at least trips to your residence alone attempting to recover and/or deliver equipment delivery charge is none of which we have charged your accountPlease let us know how you wish to proceed

Local Waste Services provided a bulk removal at the address provided by youWe are not contracted to provide any services for your location otherwise and would not have went to the address provided without requestUnfortunately the balance will remain for the service provided

When I talked to Mr Dehays he said I had to finish my contract with a day written termination even though I had tried to contact Ryan [redacted] for months without any response He said he would change my pickup to weekly for the same price as I was paying previously I was to have a pickup on September 16, I did not receive that pickup, I called Mr [redacted] on Friday, the without a response to date my trash is still sitting there My contract also, states that all calls will be returned in a reasonable time I do not feel that this company has handled this in a timely amount ot time

As I mentioned in the first response we will credit only for February, you had a container in your possession for the entire month of January that we removed on 2/4/We also agreed to deliver another toter to your residence since you are reporting you never received one on 2/11/Toters are a month billed quarterlyRent for march will still be valid

[redacted] After reviewing your account, I see you contacted our office on 9/18/regarding a missed trash pickupFrom our records, we returned same day and completed the reported missed pickupThe second report of a miss occurred on 1/2/18, our records indicate that we returned on 1/4/to service all missed materialI apologize that the return took longer than expected, generally all returns occur within business hoursBeing on a delayed holiday in addition to dealing with inclement whether operations returned as quickly as they couldPlease understand, if we do not receive a call reporting service issues, we miss the opportunity to correct the mistakeIf at any time you ever have service issues, please do not hesitate to contact our office or email us a service requestWe are more than happy to accommodate a return to correct a service issue and ensure weekly pick up for your residenceFor the service issues and the inconvenience we have applied a one month credit Violet TWP obtained the contract for exclusive trash service to keep refuse costs low for all residentsThis also benefits the township by keeping down the amount of heavy machinery on local roadsFor other specifics concerning the contract or options please contact Violet TWP

I am rejecting this response because: The reason for my refusal is that currently the only outfit that has the right to apply their bills to the property owner is the water and sewageThat's government and you have to sign up / contract for the water and sewageTrash removal is not mandatory by lawThe law that Madison Township referenced is the nuisance law in Ohio Code and it does not mandate that all occupied residents are to have trash pickupSince I make my tenants responsible for trash removal, some of them take their trash to their work place (I've been told) to save moneyIf the public allows these type of deals to go on, what stops the property owner being responsible for other items like electric, gas, phone, or even cable tv that a tenant may haveThis is my issue with this bill from Local Waste, its not my billI did NOT sign up or contract their serviceAccording to Local Waste, Madison Township is the only township in Franklin County that is saying that the property owner is responsible for trash removal bills from themThe nuisance law states that it is property owners responsible if it is a nuisance that can be your lawn is too high or any nuisance not mandatory trash removal by a companyIt does include that if I do want this type of service to use the service that is contracted by the township

Ms [redacted] I have reviewed the account and see your call was returned Monday morning as a result of the message you left on 8/11/at 4:PMAccording to notes there has been a satisfactory resolutionPlease let us know if this has not been handled to your satisfaction or if there is anything further we can assist with

On 2/2/you contacted our office for a bulk pick up of two items: a couch & mattressWe scheduled a pick up of these items for 2/8/for a cost of 20$ eachUpon arrival at the requested location only a mattress was available for service as agreed we did collect and dispose of it After the work order was turned in for billing the following day charges on the account were edited:2/9/9:45:AM: TYLER REMOVED ONE MATRESS EDITING CHARGE TO REFLECT JUST ONE BULK ITEM REMOVED AND MAILED STATMENT SCANNED WORK ORDER INTO SYSTEM NROne of our supervisors personally performed the service you requestedAttached is the work order that was printed and returned for the bulk pick upWe also did not charge you for the couch that was not available for collection when we arrivedLocal Waste services performed a service as requested, as a result you were billed for that serviceYour account balance is and if is not settled by 05/08/will be sent to collections

Local Waste Services is the exclusive hauler for Madison TWPIn order to keep cost low the township initiated in to a contract guaranteeing us all homes with in Madison TWPIt is cost effective to have more stops on a given street than just an handful leaving more drive time and more expense Residence are able to transport the the local landfill and a receipt is always provided, we have had the receipts provided and would be happy to supply you an exampleSince your account was in collections we did not service your address for months, this trash went somewhere it is up to you to prove that is was legally disposed of and not set with neighbors where we still collected it or in one of our dumpsters across Madison TWPYour balance was settled on 5/27/in response to the Madison TWP non compliance letter for residing in a residence without weekly pick up that is mandatory Your pick ups include unlimited trash service, we pick up all of the accumulated trashWe only back billed quarter when you were without services for quarters and monthsI have credited for April and May in good faith we did not collect and dispose of accumulated trash on your first pick up 6/3/Going forward if the account lands in a collection status you will be billed traditionally and charged the entire quarter unless your provide disposal receipts for where your refuse wentLWS is unable to cancel a residential account within Madison TWP if the home is occupied, services are mandatory

I found the response from LWS to be insincere and incompleteTo me it appears that rather than trying to genuinely resolve the lack of service they continue to falsely place blame on their customerUp until the first incident on FebLWS had picked up our trash when we put it outThe following week our trash was not picked up againThis time I called before 5:to speak with someone about the issue and they had a driver return for a pick upI was told that our trash was not out that morning when the driver went by our houseThe trash was put out the evening prior to pick upI even mentioned that it was snowing when the trash was put out and that there were no longer any footprints leading up to the trash cans since the snow had covered them up and that if we had put our trash out after the driver drove by there would have been footprintsApparently this was not a valid reason to LWS because I was still told that the driver said it was not outI was also unimpressed by the comment that I would not receive a credit for the previous weeks' trash because they picked it up on Febwith the new trashWhen I questioned if there was a new driver on the two weeks missed I was told it was the same driver (one of their best), yet in the response they stated that there were different driversAlso, I was not given the option of a return trip to have my trash picked from the first incident up because they said I did not follow policy and call within hoursTheir response failed to comment on the fact that they had not provided me with any policies to followIn fact, after the first incident I discovered that two other former [redacted] customers that are now serviced by LWS did not receive any policies like they said were mailed to all new customersI did not receive the policies until after the second incident.I no longer wish to waste my time or the Revdex.com's time and resources on this trivial matterI believe my point has been made in showing that LWS does not follow the Revdex.com Standards of Trust"Honestly represent products and services, including clear and adequate disclosures of all material terms" does not seem to be a part of what LWS doesNor does "Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy" seem to apply to their operationsI advise anyone considering LWS for trash collection to think about the above issues and decide if it is worth making a commitment to a company that provides poor customer service and does not take the work of their customers

Mr [redacted] ,You requested for Local Waste Services to remove of your carts on 8/9/Removals take 7-business days to processThe container is not required to be curbside and actually suggested to not be, rather visible from the street and not behind any locked gatesWe arrived on one day later on 8/10/and the container was not available for removalLocal Waste always attempts removals a second occasion prior to charging an equipment fee or trip fee, the second attempt was made on 8/14/This occurrence you were only charged a trip fee, we believed this container to still be in your possessionAfter the second attempt we will not reattempt until another request is submittedOn 10/16/you called to again request the removal at this time we advised to make sure we could access it for removalThen on 10/23/you called to inquire if we had removed the canAt this time, we discovered you were missing a can and charged accordinglyLocal Waste provided a serial number for you to hopefully spot the container at an adjacent property for removalDue to your assistance and due diligence your container was recovered at a neighboring propertyWe do not believe they "stole" the can, [redacted] Ave had a request in for a deliveryWith the can curbside they may have believed it was theirsThe container is still there and we cancelled the delivery for that propertyAll charges for the equipment was credited to your account on 10/27/I just credited the trip fee for our first two attempts alsoWe apologize for the confusion, please let us know if there is anything further we can assist with

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no... reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the business LWS has made no effort to contact me !!! Regards, [redacted]

Mrs***,The can you have at your residence is a Waste Management canWaste Management stopped servicing the Village of Groveport in Aging this can to a minimum of years old, chances are olderIt is rare a new can is delivered in the waste industryLocal Waste Services attempted to repair the container upon your requestThe damage visible in the attached photo show the "front tub" is split; a combination of over-weighing the can and/or brittle plastic that occurs with the temperature changes we endure frequently in OhioLocal Waste as well as Waste Management offer a lease cost to maintain containers, unless you purchased the can Waste Management extended this cost as wellIf purchased then you may be able to contact WM to see if there is a warrantyIn order to keep cost low for services containers are optionalWe are happy to service personal cans or bags curbsideWe can provide a year rent free, after that time frame is exhausted you will be billed per month billed quarterly making your bill VS

As I have
stated before I have eye witnesses who will verify that a couch was sitting out
by the dumpster and that a mattress was never set outI can and will get them
to testify if need beNobody from the company came on the property to pick up
any items because if they would have, they would have picked up the cough and
seen there was no mattressThe company may have picked a mattress up, but it
was neither at the address nor the property location I providedI WILL
NOT pay for someone else's mattress being picked upThey have no right to call
my land lady or me a liarJust because their supervisor states he picked up a
mattress does not mean it was at the location providedMy land lady has
requested they come to her address (which is on the property) so she can show
them where the couch was sitting and no mattress was locatedThey have
refused