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Roger ABriggs, DOS, LtdBradley ABriggs, DDS February 1,RE: TO #*** *** ** *** called our office to make an appointment with us on 7-16-At that time, we gathered some personal information, and were told she did not have insurance infoShe informed us that she was driving,
and would call back with the infoSee Exhibit A, attached, We then wrote an extensive note in our schedule on that same dateWe scheduled her for a New patient consultation on July 17th at 9:amStephanie came in for her appointment on July 17,h, and provided us with BCBSAZ as her Insurance info, and did not even put in the insured birthdaleAs you can see from Exhibit B attached, it was our staffs handwriting that changed it to Delta, and with an insured birthdatcStephanie's own handwriting shows mis-informationStephanie came in the office in pain, and we informed her that we would take a $payment as that was a typical deductible, we would let insurance close, and balance bill herShe agreed, and a filling was placed to relieve her from pain.After the fact, we were given the Delta information, it was faxed to us after the appointmentOn 7-28-15, we sent an invoice to the patient, as the services were not covered by her dental insuranceUnfortunately, wc can not be responsible for the patients' treatment when we are not provided with the correct informationStatements were sent to the patient on 7-28-15, 8-6-15, 8-31-15, and 10-2-On 10-8-15, we informed the patient that if the balance was not paid, it would be turned over for collectionsAnother statement was sent to the patient on 11/12/Wc had no response, and turned it over to Transworld, the company that does our collectionsOur office spoke with *** ***, her husband, and told him as a courtesy, we would try to put the exam and x-ray through Medical insuranceSee attached Invoice dated 11/23/15, showing Credit adjustment of $107.00, as it was being billed to Medical Insurance claimExhibit C AttachedWe had asked MrCampbell to pay the $upon receipt, and we would wait on the $to see if Medical Insurance would cover it.Medical and Dental Insurance were billed on the patients behalf, both explaination of benefit attachedExhibit D and HBoth of these go to our practice and to the patientBoth state "not a covered service." It is clear that the balance is the patients responsibility.The patient claims in the complaint that neither was it submitted, but that he also received no proof of submissionThe insurance company sends every patient the BOB, as well as we sent him a certified copy, which was signed for on 1-26-Exhibit F AttachedThere is no valid reason for this complaint.The patient called and stated she was on disability, they were in financial difficulily, and could we simply write off the balanceWe did the service per the patient request to get her out of pain, and they are making claims against our company that are simply not validThe patient has paid the bill to stay out of collections, and we felt it settled at that point.Please clear our company of any wrongdoing in this matter.Sincerely,*** ***

My wife did not go in pain but needed to fix a delayed procedure and decided to try Briggs as we were searching for a new dentist for our family Briggs was provided insurance before appointment and was told by the front desk the procedure was covered Briggs never called BCBS insurance to file a claim as BCBS reported that no claim was ever submitted Briggs never asked Mr*** to pay the $and wait for the rest, Briggs demanded full $be paid up front and would have to contact BCBS for the balance When Mr*** called BCBS, they claimed no submission was made The certified signature in the attachment is for the receipt sent from Briggs after final payment of $to Briggs, not the insurance company, as stated in the letter In this letter Briggs promised to email and mail a copy of the receipt and insurance submission Briggs never emailed anything and in the letter only provided receipt, not insurance submission.This mishap would have gone away quickly with general niceties and a good "bedside manor", but Briggs denied any wrongdoing from the beginning and returned with smears and story changes each turn of event Then, respond with new facts to the story, as per their attachments Very disappointing
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