Locations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Locations has settled this matter with the consumer.Sincerely,John [redacted] C [redacted] (R)Principal Broker

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Locations has settled this matter with the consumer.Sincerely,John ** C[redacted] (R)Principal Broker

The property manager intended to withhold $300.00 to cover the damage to the property. The property owner has decided to release the $300.00 to the tenant rather than incur the time and cost of pursuing this case. A check in the amount of $300.00 has been issued to the tenant and we consider this...

issue resolved.
Thank you.
John C[redacted]

Thank you for giving us an opportunity to respond to your email of June 30, 2017 which was sent to [redacted] and [redacted]and your email of July 31, 2017 which was sent to myself and [redacted]. We have spent a considerable amount of time resear[redacted]
the issues which you have highlighted in your...

email including a visit to the property by [redacted] and the [redacted]s. Your email identifies three areas of concern that you have had since purchasing the home in September 2016. These concerns are (1) the condition of a rock wall, (2) the operatingcondition of the solar water heater and (3) an area of fill locatedto the back of the home.You state in your email "side wall is about to collapseand crumble, risking significant damage to the neighbor's house.The inspector who was recommended by my realtor failed to inspect this crumbling side wall". Yourproperty was inspected, at your
request, on Aug. 13, 2016 by [redacted]. The report indicates that you were present for the majority of the inspection.The inspector highlighted on page 6 of the report that "The retaining wall showed signs of early failure such as leaning outward at the top and separations at wall." The inspector went on to recommend "Before the expiration of your Inspection Objection Deadline consider consulting with a landscape or foundation repair contractor to discuss options and costs for installing stabilizing devices to prevent further failure." Additional pictures were provided of these issues also. These items were identified as "Priority 2 Concerns" by the inspector in an effort to bring more attention to the issue.The inspector recommended on page 33 and 36 of the inspection report that there should be further evaluation/repair of these walls. You were well aware of the condition of the rock walls and the recommendations that were made given the detail of the report that was provided to you. We are not aware if you followed up on the recommendations of the inspector, relative to the wall issue that you have identified.You stated in your email that the water heater is currently not working properly.
Pages 59-61 of your Aug. 13, 2016 inspection report stated that the solar water heater system was 12 years old with a normal life expectancy of 15 years. The report further stated that the solar water heater components were serviceable and the system was operational but that you may want to begin to budget for a replacement system. The report actually stated that the water was at a temperature of 150 degrees and should be adjusted downward. [redacted] performed a service call on Aug. 26, 2016. They found the system to be serviceable and in proper working order. They noted in their report that there was "no follow-up needed".  The sale of the property closed in Sept. 2016. You conducted your final walk thru inspection just prior to closing and there were no reported issues concerning the water heater.You stated in your email that you moved into the property two months later and discovered that the system had issues that [redacted] was not able to resolve.The solar water heater system was no longe under warranty in 2016. The Purchase Contract (Para. J-5) expressly declares that there are no continuing warranties.The last item that you mention is the area behind the house that has been "reclaimed from the slope". This area appears to have been boxed off by two retaining walls which were probably constructed at approximately the same time the home was built in the late 1960s in an effort to provide a level area behind the home. This area was largely unimproved until just prior to the sale of the property.The seller then leveled this area with the intent of providing a hard, level surface that would support lawn chairs etc.. It is not unusual to use different size stone/rubble/fill in an effort like this beginning with large pieces at the bottom and then getting smaller as you get nearer the surface with your finest material at the top. The final layer of stone was a large amount of smallerpebbles. It was never the intent of the previousowner to plant a tree here and neither you nor your inspector addressed any issues with this area during the inspection.I believe these three items that you have identified are unfortunate but I do not believe that they rise to a level consistent with a lack of disclosure on the
part of the REALTORS involved in the sale.The inspector's report made you aware of the condition of the rock walls.Multiple sources declared the solar water heater system to be operational at the time of the closing.Once again your inspector was one of these people that made you aware of this. It was not until two monthsafter closing that it was determined that the solar water heater system was no longer operational. The "boxed in area" behind the house was configured by the previous owner to satisfy their needs which did not include the planting of trees or other plants. The manner in which it was constructed is not unusual for their needs. I hope that this explanation helps to provide some history on these concerns. Please feel free to contact me with any further questions.