Locators

To whom it may concern, Enclosed you will find a letter of response from Locators, Incexplaining "our side" of the complaint which is being filed by [redacted] Below, please find a detailed response to the complainant’s issues First of all, please note that this customer signed up and paid for this service e over ONE YEAR AGO and it was a 90-day serviceThey are not qualified for a refund, but here is our response to the customer complaint which is VERY SIMILAR TO COMPLAINT ID [redacted] I think they are relatedThe complaints are worded with the exact statements Customer statement: They told me I could cancel anytime and that after days they would refund my money if I had not found a property Our response: The customer was told that if they don’t move, we offer a full refund policyIn addition to that, the signed contractual agreement that the customer received, reviewed and signed states as follows with regard to refund ability “LI OFFERS A FULL MONEY BACK GUARANTEE IF YOU HAVE NOT MOVED INTO A SATISFACTORY RENTAL UNIT WITHIN THE FIRST (90) DAYS AND HAVE: (1) RECEIVED OUR PRINTED LISTINGS AT LEAST (3) DAYS PER CALENDAR WEEK DURING THE INITIAL (90) DAYS; (2) MAILED THEM TO OUR CORPORATE OFFICE ALONG WITH YOUR WRITTEN REQUEST FOR A REFUND AND VERIFICATION (CURRENT UTILITY BILLS IN YOUR NAME) OF PRESENT ADDRESS REFUNDS ARE ISSUED PROVIDED YOU HAVE COMPLETED THE PROCEDURES LISTED ABOVEREFUNDS WILL ONLY BE CONSIDERED AFTER (90) DAYS BUT BEFORE (105) DAYS FROM THE DATE OF THIS CONTRACTFINDING A RENTAL UNIT THROUGH MY OWN EFFORTS OR DECIDING NOT TO UTILIZE THE SERVICES, FOR WHATEVER REASON(S), DOES NOT JUSTIFY A REFUNDLI MAKES NO WARRANTY EXPRESSED OR IMPLIED OTHER THAN AS STATED HEREIN.” Customer may NOT cancel at any timeIn addition to the statement in the refund policy, the cancellation clause is noted as follows: “THERE ARE NO CANCELLATIONSNO OTHER CIRCUMSTANCES WARRANT THE ISSUING OF A REFUNDI AM AWARE THAT THIS IS THE FULL AGREEMENT, AND THAT THIS AGREEMENT MAY NOT BE ORALLY MODIFIED.” Then and moreover the last sentence of the contract states: “BECAUSE WE OFFER A FULL REFUND POLICY, THERE ARE NO CANCELLATIONS.” Our customers are offered a full refund if they have used our service as described and have not movedBecause we offer a full refund policy, there is no possibility of cancelling the serviceRefunds however are only issued subject to the customer conforming to the terms contained therein Customer said: I received some lists, however, they were not to the specifications that I wanted so I called and they changed my account, however, the new lists were still not what I wantedThey were sending me lists of properties that were duplexes, town houses, row homes and I wanted only single houses Our response: During the phone call, we discussed the criterion for the property search with the customerWe agreed to provide information on all rental properties providing that they were ONLY within Berks County, Pennsylvania and then ONLY those that were between $to $1,in rent providing that any of those were a minimum size of a bedroom or larger Further we excluded Apartments, Buildings, Complexes, Duplex, Quadraplex, and Triplex properties We then showed the results of that search parameter The results of that search was agreed to and also printed at the top of the customers contract and the only properties that were given to the customer we those that fell exactly within that criterion On December 30, we received an email from the customer that read as follows: "I do not want the Lancaster County listings Also, I only want houses, no apartments, no duplexes, quads When I spoke to the gentleman on the phone, I said that if I exhaust all in Berks County, then maybe I would consider LancasterCan you fix this? " On that day, we added Lancaster County in Pennsylvania to the customer search and waived the fee to do so as a courtesy Customer said: Also, their lists were supposed to be updated on a regular basis and they were not Our response: Our database is updated in REAL TIME meaning WHEN (and if) a property is added or removed, those changes are immediately shown on the customers search resultsWe do not say the database is updated on “regular basis.” Rather as stated, we update in real timeWhen a landlord calls us to edit, add or declare a property as rented, those changes are immediately manifested and available to the customer Customer said: I called today to cancel my account and was told I had to wait until my days was up and since I did not print out lists every three days, they would not give me a refund AT NO TIME DID THEY INFORM ME THAT I NEEDED TO PRINT OUT A LIST I actually discussed with them that I did not have a printer so could not print out the lists They also told me I could cancel any time and mow I find out that I have to go the full days Our response: The customer was not denied a refund because they did not print listingsThey were denied a refund because firstly they did not apply for a refund in writing as required and they did not access or obtain the listings throughout the 90-day termThe Sign up for the service on December 29, and the service expired on March 29, A refund would have had to been submitted after March 29, but before April 13, Printing isn’t the issueThe issue for not giving a refund were stated above Customer said: I want my money back and would like them to stop lying to people and tell them that they have to print the lists every three days to qualify for a refund Our response: There will be no refund issued at this time as it is contrary to the written refund policy which the customer received, read, agreed to and affixed their signature to We never liedEverWe printed the terms in writing regarding all refund procedure or conditionsThe customer was FULLY aware of the terms from day one, but neither conformed to the terms nor did they ever even submit a written request for a refund We hope that the information we provide to our clients is useful to them right awayIf not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreement In summary The customer contacted our company We have provided services exactly as described in our policy agreement This response has addressed and answered the complaint by way of explanation and clarification Therefore we request that you mark this file as a resolution and ask that you please note our file accordingly

I told the person who signed me up that I needed to find a place within days Probably trueNot relative or a complaint They assured me that was fine and that I would be refunded if I did not We tell client that if they don’t move, we offer a full refund policyThat policy was given to her for her reviewShe understood the refund policyWe know this because she signed the agreement The response states that I would have had to search for days and not find a place for a refund She is correct: That is what the refund policy statesClients must “Use the service” for 90-=days and not move If they had told me that when I signed up I would not have given them the credit card #! We did tell her thatWe told her that IN WRITING! They use the refund as a selling point and then make it impossible to get a refund We do not make it impossibleWe have terms that must be followed like ANY company I would seriously doubt if they have ever given one! We give refunds to every client that qualifies This is a huge scam The customer is scamming the Revdex.com trying to say she was never told about our refund policy and yet she wasShe is trying to say that in hopes of getting money for itThat is the definietion of a scamWe are not a scamWe disclose every aspect of our service in writing before any fees are collected or services renderedThe customer read the terms and agreed to themThat is the opposite of a scam I am an unemployed yr old woman and they said that their lists were always up to date We have many employees that are or overHer age of employment status has nothing to do with the complaintWe did not ask about her age or employment status when she signed upCould you imagine if we did? Does she think we should have turned her down because of her age or employment status? OMG! But now she wants to play that card? Who’s the scam? They advertise apartments for low rents and none of the apartments advertised are mysteriously ever available The customer did not pay for advertised propertiesShe paid for access to our database of rental property informationWe disclose that fact in the first paragraph of our contract: “I UNDERSTAND THAT PAYMENT TO LOCATORS IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.” Can you help me get my money back? The customer is not qualified for a refund based on the signed contractual agreement

While we can certainly understand your anger please understand that in no way would we or did we make any such promise that you would or would not see a particular property once you signed up for the servicesIn fact, the opposite is true as we state in the agreement that you signed and retained the following statement in the first paragraph which clearly defines this issue and described exactly what you purchased the services for: THIS SUBSCRIPTION AGREEMENT (HEREIN CALLED POLICY) EXPIRES ON June 13, AND IS TO BE USED EXCLUSIVELY BY MEI UNDERSTAND THAT PAYMENT TO LOCATORS, INC(HEREAFTER CALLED LI) IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.With regards to refund issues, refunds are only issued per the terms contained in the signed contractual agreement.When you mention taking advantage of people, we do notWe take phone calls, explain the services, allow you to read the terms of service before any fees are collectedIf a person does not like or does not agree to the terms of service, no fees are ever chargedHowever, when a person does read, agree to and does affix their signature thereupon, we do charge your account and we do activate your account to give access to youWe do it that way because we firmly believe that you read and understood the terms and therefore decided purposefully to participate as agreed.We did nothing wrong and did provide the customer with the services in full exactly as described

Customer complaint: I have attached a document with different websites from hundreds of people saying exactly what I have said! On your Revdex.com site you already have other complaints against this company Company response: We are addressing this complaint and any other complaints from other web sites are not relevant Customer complaint: If they are such a reputable company, why do they not belong to the Revdex.com? Company response: The Revdex.com is a regional privately owned business and they charge a fee to be a memberBecoming a member is not required to address customers issues like we did in this complaint Customer complaint: If you look at Craigslist it is filled with ads giving only the description and rental cost of properties which end up not existing I wanted to see the details on the one I originally called about on my list and when I got it, it wasn't thereI call this advertising and they are doing this to lure people in and get their $or whatever amount they charge (have seen differing amounts from other peoples posts)! Company response: This is not an accurate statement because the customer signed a contract that states the opposite as follows: “I UNDERSTAND THAT PAYMENT TO LOCATORS, INC(HEREAFTER CALLED LI) IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.” "WE ARE A REFERRAL SERVICE ONLYWE ARE NOT ACTING AS REAL ESTATE SALESPERSONS OR BROKERSWE DO NOT GUARANTEE THAT THE PURCHASER WILL FIND A SATISFACTORY RENTAL UNIT THROUGH OUR SERVICEOUR ONLY PURPOSE IS TO FURNISH THE PURCHASER WITH LISTS OF AVAILABLE RENTAL UNITS." ABUSES OR UNAUTHORIZED USES OF THE SERVICE ON THE PART OF THE POLICYHOLDER TERMINATES THIS POLICYLI IS NOT RESPONSIBLE FOR LOSSES OF ANY NATURE WHATSOEVER.” “LI IS A CORPORATION ENGAGED IN THE BUSINESS OF GATHERING AND PROVIDING INFORMATION ON RENTAL PROPERTIES FOR OUR SUBSCRIBERSSOME INFORMATION IS OBTAINED FROM SCANNING AREA NEWSPAPERS AND SUBURBAN JOURNALS AND IS AVAILABLE TO YOU IF YOU OBTAIN AND PURSUE THESE ADVERTISEMENTSOTHER INFORMATION IS OBTAINED DIRECTLY FROM RENTAL PROPERTY OWNERS AND THEIR REPRESENTATIVES AND MAY NOT BE AVAILABLE TO YOU THROUGH THESE SOURCESWE DO NOT REPRESENT LANDLORDS AND THEREFORE CANNOT GUARANTEE THE INFORMATION WILL BE ENTIRELY CORRECTWE RELY ON THE INFORMATION GIVEN TO US BY THE LANDLORDLI TAKES AFFIRMATIVE STEPS TO DETERMINE THE ACCURACY OF THE INFORMATION GIVENERRORS BROUGHT TO OUR ATTENTION SHALL BE CORRECTED.” “BECAUSE OF ADVERTISING DEADLINES AND OR THE CONSTANT REVISION OF LI'S LISTINGS, PARTICULAR PROPERTIES THAT APPEARED IN ANY ADVERTISEMENTS MAY NOT APPEAR IN LI'S LISTINGSTHEY MAY HAVE BEEN PREVIOUSLY RENTED OR REMOVED FROM OUR DATABASE, OR THEY DO NOT MATCH YOUR CRITERIATHEREFORE WE DO NOT GIVE OUT INFORMATION ON ANY ADVERTISED PROPERTIES OVER THE TELEPHONE OR IN PERSONYOU MUST REFER TO YOUR CURRENT LISTINGS ONLY.” That is a comprehensive description of our contract that summarily states that customers are NOT paying to see any property whether advertised or not, because this is NOT what we doIF IF a property is still available once the customer joins our service and obtains access to our database of rental property information AND that property is still available, they may contact the landlordBUT as the contract states, they are NOT paying to get information on any particular propertySimply, we sel access to our database of rental property information Customer complaint: When I originally called in and talked to [redacted] he told me it's possible to get the $back from the landlord you rent fromThat is not true at allEvery landlord I talked to on the list said they give nothing back to a tenant! I've called several privately owned property owners off the list a few times and no one has ever gotten back to meI asked [redacted] in our last conversation what the percentage of people getting their money back was and she stated "very low" Company response: The landlord fee reduction program is a voluntary program that a landlord MAY participate in if they chooseThat program is where the landlord agrees to reduce the tenant’s move in cost just because they came through our serviceSome landlords may choose to reduce the tenant 1st month rent by the fee the customer paid for our service, while others chose more and some choose less Not every landlord participates in this program BUT IF THEY DO there is a code on that particular property which is a “$” IF that property has the $ code, that landlord has agreed and WILL participate by reducing the tenant rent It is my belief that this customer asked every landlord to do that without any regard to whether or not the code appearedWe already asked the landlord and the answer is on the listingThis customer just didn’t pay attentionI know, because she said she called every landlord and asked themThat was unnecessary and I think she was just trying to make trouble for the landlords and I can see know why perhaps she hasn’t rented yet Customer complaint: As soon as I received my list I was totally upset as it was not what I was expectingI thought I was going to see all those ads from Craigslist on my list but not a one of them was included in the list they provided of available properties Company response: Addressed above Customer complaint: I'm a year old woman trying to find a nice place to live and their list wasn't going to provide that for me90% of what was on their list I had already seen on Trulia and Zillow Addressed above And we too, regardless of the customer’s age, were interested in helping the customer find a satisfactory rental unitIn fact, we even offer a full refund policy if they do not move! Customer complaint: I know for a fact that the listings that are giving out for Wolf Kline Management they are getting online and not from them!! Company response: We addressed this in the original complaint and said that we have been listing properties that belong to that company for many many yearsThat company also has their own web site where they list their propertiesWe even link to their web site!!! They may also advertise anywhere else such as craigslist, Trulia, Zillow or anywhere elseThey have that right as a companyLandlords are not forbidden for goodness sake, from advertising anywhere elseWere JUST A WAY TO HELP THEM FIND GOOD TENANTSWere FREE to landlord to use our services Customer complaint: And to say I am "abusing our service" and suspending my access is just another way in my opinion to withhold any opportunity to get my money backIf a customer is unsatisfied with a service, that does not constitute "abuses or unauthorized uses of service" as written by company's rebuttal Company response: This person has went far beyond being an unsatisfied customerShe has been harassing landlords and she is not using our services as designed and we reserve the right to cancel servicesIn her case we did and we believe this was the proper thing to do We have addressed all the customer’s statements and at this time are not reversing any of our decisionsWe have been successfully matching landlords and tenants for decades and the few complaints we get are always addressed and resolvedThis resolution however is just not going to be to the former customers likingWe can’t help that Plus PLUS this person actually used our service before in 2007! So she knows well about our services and policies We wish the customer the best of luck in finding a rental property

Tell us why hereEnclosed you will find a letter of response from Locators explaining "our side" of the complaint which is being filed by Ms [redacted] Below, please find a detailed response to the complainant’s issues Firstly, Ms [redacted] mentioned that “I mailed in my request for refund to the address that they provided with the information that they requested and have weeks ago and have still not heard from them.” And she also mentioned that she looked up our address and saw Mailboxes, EtcTo address this issue, let me start by saying that Mailboxes, Etcis where we have our mail sent toNo biggieShe’s rightLots of business use mail box to receive mailThat way, only authorized people get the mail and it isn’t left on the desk or in front of a door like the USPS doesAs for being unresponsive, we received her request for a refund on May 4th, and we replied to her request the following week with a letter stating that her request for a refund was deniedBut her address was Lambeth Road Catonsville, MDand the address on her refund request was [redacted] which was the address we mailed the letter toWhen checking the name of the customer, an address of [redacted] shows upSo, us having a P.OBox isn’t such a bad thing Insofar as her statement that no landlords would return her calls, clearly we can’t be held responsible for a landlord hearing her message and deciding not to call herLandlords make up their own mind about whom to rentWe have nothing to do with that and even so state in our contract as follows: “ LOCATORS NEITHER REPRESENTS TENANTS NOR LANDLORDS AND WE RELY ON THE INFORMATION OBTAINED FROM LANDLORDS ” As for her statement “They guarantee that if they don't find an apartment for you within days that they will refund your money and then try to make it impossible to get the refund.” We do have such a guarantee, but we don’t make it difficult The refund terms are clearly defined in the contractIt is not difficultAll clients need do is use the service as described and not moveIn this case, the customer did move and she stated that in the refund letterAdditionally she sent in her request 14-days earlySo she was disqualified for a refund As for her age, we did not ask for her age when she registered and neither did we ask about her income levelBringing it up now is not germane to the issues on any levelAge and income are not part of our registration, refund policy nor do they have anything to do with this letter We hope that the information we provide to our clients is useful to them right awayIf not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreement In summary The customer contacted our company We have provided services exactly as described in our policy agreement We have addressed each of the customers complaints in this response

To whom it may concern, The customer obtained our service to assist him in finding a residential rental propertyThe purpose of our service is to provide information on rental properties within a given search criteria for the customer to use and contact landlords Whenever we register a customer, we present them with a written explanation of our servicesThis customer called us many times stating that once he logged into our web site, he could not determine if the property he saw on craigslist was included in his individual search results We explain to him that he didn’t register to get one particular property, but rather for access to our database of informationHe was never told that the property he called about was available or that it would appear in his particular search results because the rental market changes rapidlyIn fact, we state the following in our written contract which was given to the customer which he read, agreed to and signed on April 11, 2016: “ I UNDERSTAND THAT PAYMENT TO LOCATORS IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.” Also, we have in a boxed area in the middle of our contract the following which pertains to advertisements: “BECAUSE OF CONSTANT PROPERTY UPDATES, ANY ADVERTISED PROPERTY MAY OR MAY NOT APPEAR IN YOUR LISTINGSPROPERTIES MAY HAVE BECOME RENTED, REMOVED OR THEY JUST DON’T MATCH YOUR CRITERIATHERE IS ABSOLUTELY NO WAY FOR US TO TRACK WHETHER AN ADVERTISED PROPERTY IS AVAILABLE IN OUR SYSTEM REGARDLESS OF WHEN IT WAS ADVERTISEDWE WILL NOT DISCUSS ANY ADVERTISED PROPERTYRATHER, YOU MUST RELY ON YOUR CURRENT LISTINGS ONLY.” So, while the customer makes a complaint of “The Company lured me in with deceptive and fraudulent advertising.” The customer is not accurate because we never “Lured” himHe called us and we explained our services to him over the phoneWe then sent him a written ONE PAGE, plain English agreement which he read, agreed to and then did affix his signature thereupon The problem isn’t that he was lured into using our service, the problem is he feels that he wasThe reality is that he was notUnfortunately, we can only deal in realityComplaints however can be filed for any reason whether they are based in reality or not We disclosed everything and when he called to ask questions, every question was answeredObviously not to his satisfaction, but we do not change the way we run our business, so we simply explained our services to him againSeveral times Mr [redacted] however just didn’t want to hear our explanationHe only wanted to hear what he wanted to hear It is clear that we will not be able to make this customer “happy” without a full refund, but as stated in the signed contractual agreement, refunds are only issued subject to the written refund policy We did everything we could to assist the customer, but as stated, refunds are only issued subject to the full terms contained in the signed contractual agreement We hope that the information we provide to our clients is useful to them right awayIf not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the contract In summary The customer contacted our company The customer did not register for a particular property as it states clearly in the contract Furthermore, the services were provided exactly as described in the contract

Customer’s Statement of the Problem: size="3"> My husband and I signed a contract with Locators that for dollars we would use their exclusive services and within days, if we didn't find a rental property , we would get our money back Company response: We offered our services, which they accepted by signing a contractual agreement which gave them all terms and conditions in writing before any fees were accepted and also included our full refund policy which detailed in extreme clarity, our refund policy Customer’s Statement of the Problem: However, multiple times we have contacted their posted advertising on Craigslist when we see a house we like, and they say it's not available anymore if it doesn't show up on their list Company response: Our contract as well as other places including a full page explanation about advertisements was also given to them Customer’s Statement of the Problem: But on their list, they NEVER HAVE the posted houses, and we've been looking for months, and no homes meet our location, price, and space requirements, which means that we can't find a home we likeThis is despite the fact that they continually post ads for houses meeting all our needs on Craigslist, even on the same day, and they are not on their "exclusive list" Company response: Our contract as well as other places including a full page explanation about advertisements was also given to them Customer’s Statement of the Problem: Today we called and said we want our money back because we are dissatsfied They refused based on the fact that they say we need to have printed out three times a week every week for the desired period, their listing Company response: The customer is correct in this matterAs earlier stated, we offered our services, which they accepted by signing a contractual agreement which gave them all terms and conditions in writing before any fees were accepted and also included our full refund policy which detailed in extreme clarity, our refund policy We look on the online list, but we don't print them out! That would be a waste of paper, especially given the fact that none of the homes meet our needs We even called a few homes we could not afford, because they suggested we try to negotiate with listers, only to be told by the listers they have never heard of Locators and don't know what we're talking about Company response: The refund policy is clear on what must be done in order to obtain a refundIf clients follow the terms, they will be qualified for a refundIf they do not, they will not qualify for a refund Customer’s Statement of the Problem: We are frustrated and this is obviously a scam, as the exact same bait and switch ads appear on Craigslist under many numbers, and when you call, they tell you have to sign with LocatorsI have done that several times now, only to be told, once I say "Great, I am already a member" that they can't help me Today my husband called and they refused to let him speak to anyone higher than the person he was speaking to Company response: We understand the frustration, but honestly, we disclosed each point to them in writing before we collected any fees from them Customer’s Statement of the Problem: We do not have three print outs a week- we have however looked on the online listing multiple times a week, We have called the office Company response: The refund policy is clear on what must be done in order to obtain a refundIf clients follow the terms, they will be qualified for a refundIf they do not, they will not qualify for a refund Customer’s Statement of the Problem: We have called the ad numbers posted, only to be told to look at the list, which has nothing on it, even if posted the same day Company response: Also, this is trueWe state that in a boxed area in the middle of the signed contractual agreement, in the bottom of another page and a full page is dedicated to that issue for each client including themWe simply do not discuss advertised properties As it states in the very first line of the agreement: “I UNDERSTAND THAT PAYMENT TO LOCATORS IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.” Customer’s Statement of the Problem: They have broken their promises and mislead usWe are disappointed and we want our refund Company response: The refund policy is clear on what must be done in order to obtain a refundIf clients follow the terms, they will be qualified for a refundIf they do not, they will not qualify for a refund Desired Settlement: We just want our $back They didn't provide the service they said they would, they have been rude and unhelpful, and while it is not a complete scam, it's full of scam-like elements such as faulty advertising, run around call center, and bait and switch marketing We don't have print outs per week, but in this day and age of looking on mobile devices and websurfing, it makes no sense to print out pages that have no valuable information Company response: Actually, based on the written policy, (which is not fine print, or lengthy and is written in plain English entirely visible on one page without scrolling and can be printed out and is also emailed to the client) we provided the services EXACTLY AS DESCRIBED to this and every client This is not a scamIt is the opposite of a scamAt NO TIME, could a customer ever think that they would get a property from an advertisements, because we never ever say they will from a conversation and in writing, before anyone ever receives our services or before we ever receive funds for service, we disclose very plainly that the purpose of our service is simply to allow access to our database of rental properties In this case (and every client case) if the customer follows the terms of service and uses our services as described, firstly, we believe they will be successful and find a rental, but if they don’t, then as stated, we offer a full refund policyAdditionally, the following statement also appears in the contractual agreement: “LOCATORS MAKES NO WARRANTY EXPRESSED OR IMPLIED OTHER THAN AS STATED HEREINTHERE ARE NO CANCELLATIONSNO OTHER CIRCUMSTANCES WARRANT THE ISSUING OF A REFUNDI AM AWARE THAT THIS IS THE FULL AGREEMENT, AND THAT THIS AGREEMENT MAY NOT BE ORALLY MODIFIED.” In this case, the customer is not eligible for a refund at this time

Please find a letter of response from Locators, Incexplaining "our side" of the complaint which is being filed by J [redacted] Policy # [redacted] Below, please find a detailed response to the complainant’s issues Customer Statement: I signed up for rental location assistance thru locators may 13, They charged $to use their services Company response: Correct Customer Statement: Due to a situation my family was dealing with at that time with slumlords and uninhabitiable living conditions that we needed to move asap due to our and our childrens health and well being, we decided to pay the fee and have that help in aid of our search to find a new home This company has numerous phones, over to be exactThey do not tell you the stipulations at time of sign of Company response: We have many phone numbers We give EVERY customer the opportunity to view the contractual agreement terms before any fees are collectedThis customer was no exceptionOn 5/12/at 9:07:AM the customer logged into our digital signup systemAfter authenticating her identity, she was presented with a copy of the terms of service all on one pageAfter reading and agreeing to the terms presented (including the refund policy terms in detail) she digitally signed the agreement Customer Statement: I was lied to by their customer service rep on the phone Company response: She was not lied to by anyoneShe was told how our service works and had the opportunity to ask as many questions as needed to be satisfied After being satisfied, we presented her with a WRITTEN copy of the terms of service, which as stated, she read and agreed to and then did subsequently affix her signature thereupon thereby indicating to us her understanding and agreement to those terms At that time, the funds were taken from her credit card accountBut only AFTER she signed the terms of service Then, a copy of those terms was sent to her via email No liesTerms of service were presented to her to review, which she did Customer Statement: After my days was up it was brought to my attention that certain things were to be met in order to be eligible for a full refund after days Live at the same address at time of sign up for the full days answer: due to unlivable conditions and for the safety of my family we needed to move asap Nothing was said about that Physically in writing submit a request for a full refund between 90-days after sign up dateanswer: this was not mentioned to me on the phone at time or sign up I called numerous times after the fact for them to verbally tell me this on the phone Receive the printed listings at least days per calendar week during the daysanswer: I searched every day, called about phoney listings their company has posted that didnt exsist My husband and I found listings in different towns that were not actual listings Company response: As stated in the aforementioned paragraphs, she was VERY WELL AWARE of the terms of the refund policy because the terms were given to her before any fees were charged AND a copy of those terms were delivered to her to keep As to her statement regarding her activity, the customer DID NOT search “Every Day” as statedShe only viewed the property listings on separate dates She logged in and viewed the listings on 5/26/@ 10:12:AM 5/23/@ 6:03:PM 5/22/@ 7:50:AM 5/21/@ 9:28:AM 5/20/@ 1:14:PM 5/19/@ 7:20:PM 5/18/@ 8:15:AM 5/17/@ 6:51:PM 5/16/@ 3:41:PM 5/15/@ 1:43:PM 5/14/@ 9:22:AM 5/13/@ 12:17:PM 5/12/@ 12:21:PM As to her claim that the listings were “phony” and “did not exist”, I can say that not only is this completely and not true, there is no proof to her statement She was fully aware of everything noted even though she states she was notShe was given the terms in writingShe read the termsShe agreed to the termsWe know this because she signed the termsThat’s the way contracts work Customer Statement: Mail the listings to our corpofficeanswer: Nothing was mentioned to me on this at time of sign up Company response: She was fully aware of everything noted even though she states she was notShe was given the terms in writingShe read the termsShe agreed to the termsWe know this because she signed the terms Customer Statement: Submit verification of present address answer: after the fact of not being told to send in written notice of a refund, this company does have my present address and phone number The letter says that I am not eligible for a refund also because: I moved into a satisfactory rental unit and I did not obtain the listings days a week Company response: Our refund policy is very clear as the customer knows because she read the terms and was given a digital copy for her recordsRefunds are given to clients that have not moved after using our services as described for 90-days Firstly, she movedAccordingly, she is not eligible for a refund per the terms of the agreement Secondly, she logged in only days, whereas the contract states clients must obtain the listings 3-days per calendar week during the entire 90-day termShe did not, and therefore is not eligible for a refundHowever, this reason is moot because she moved Customer Statement: I have been in contact with locatorsThey did receive my written request and told me my refund check will be processed I will be also contacting the PA general attorney's office in my state of Pennsylvania to help me with this issue Company response: She called our offices and was told that we received her written refund request and that the refund request was being processed As for the Attorney General, I can say that our contract has been reviewed and approved by the Offices of Attorney General Customer Statement: Nothing was said to me on the phone about being ineligible Company response: We do not discuss refunds on the telephoneEverything is done in writing to avoid just this type of complaintWe need written documented records of these thingsThat’s is why we request a written request for a refundAlso, we reply with a written request for a refundWe did Customer Statement: I was simply told my refund was being processed Company response: She was told that her refund request was being processedShe was not told that her “REFUND” was being processedBig difference We hope that the information we provide to our clients is useful to them right awayIf not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreementIn this case, the terms of the policy were not completed by the customer and accordingly a refund cannot be issued at this timer per the terms of the signed contractual agreement In summary The customer contacted our company We have provided services exactly as described in our policy agreement This response has addressed and answered the complaint by way of explanation and clarification Therefore we request that you mark this file as a resolution and ask that you please note our file accordingly

To whom it may concern, Enclosed you will find a letter of response from Locators, Incexplaining "our side" of the complaint which is being filed by [redacted] Below, please find a detailed response to the complainant’s issues “Customer’s Statement of the Problem: They advertised properties on Craig's list very cheap but when I paid for listings none of them were thereThe rep I spoke to assured me I could get refund but they are making it nearly impossibleAlso asked for price range and all the listings were way more than thatTold rep I didn't have printer or laptop only iPhone he said that would be fine....now they want me to provide proof of printed listings before they give me refundI am still at same address, barely used their service and really want my hard earned money backI feel they pulled a bait and switch and I am very dissatified with Locators!” In this instance, the customer was given access to our database of rental property information specifically queried down to show only properties that were in counties: Dauphin, Lancaster & Lebanon Counties in Pennsylvania provided that none of those were over $1,and all of those were all over bedroom or larger She joined the service on June 26th and logged into our web site to view the property listings on June 26th, 30th, July 7th and finally on July 9th In the complaint she mentions that she barely used the service which we have to agree is trueShe also mentions our refund policy, which is given to every clientThe refund policy stipulates that a person must access our listings throughout the entire 90-day term and not move Several issues arise regarding this refundFirstly, printing the listings is not an issue because the customer did not access the listings throughout the 90-day termSecondly, the customer never gave us a written request for a refund which is required before we can process a refundOn June 30th she spoke with one of our Customer Support representatives and stated that she wanted a refund because the print was too smallOur notes indicate that our representative explained how to make the font larger in the browser she was using She also mentions that she is living in the same place and did not move, but on August 19th she spoke with another representative form our company and said that she “found a place on her own and didn’t get it through our service.” Our refund policy states that refunds are only issued to clients that have used the service throughout the 90-day term and have not movedThis client told us she did moveBut again, she did not access the listings as required through the entire 90-day termShe only accessed the listings FOUR days out of Insofar as “bait and switch” our service was explained in detail to the customer, as it is to all customersFurther however we gave her a copy of our contract terms & conditions which explains exactly what we do and do not do, our advertising and refund policyThe customer understood those terms and agreed to themThere was no bait and switchThe customer got exactly what she paid forNothing more, nothing less Having received that, she then affixed her signature thereupon, thereby indicating her complete understanding of those terms and the refund policy Based on the terms of the signed contractual agreement, the customer is not eligible for a refund at this time We hope that the information we provide to our clients is useful to them right awayIf not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreement In summary The customer contacted our companyWe have provided services exactly as described in our policy agreementThis response has addressed and answered the complaint by way of explanation and clarification Therefore we request that you mark this file as a resolution and ask that you please note our file accordingly Regards, Locators Customer Support

To whom it may concern, Enclosed you will find a letter of response from Locators, Incexplaining "our side" of the complaint which is being filed by [redacted] Below, please find a detailed response to the complainant’s issuesOur customer states that when he spoke with our representative, he felt that he would have “Large listings of rentals” but when he signed up and saw the listings, there was “Nothing special about them” At no point do our representative state the quantity, type or quality of any particular or group of propertiesIn fact, we state our business rule is to only give access to our database of rental properties with no promise or warranty as to quality or more specifically quantityIn this regard, there is and was no promise of how many properties were to be given as the nature of rental properties and the standard of our business prevents such a statement and it was never madeHe stated that he was told that “The landlords pay to list with his company” We state that we are a free service to all landlordsLandlords do NOT pay to list their propertiesIn reviewing the recorded call, I found that this statement was never madeRather, the representative mentioned that Landlords do NOT pay to list with our company, but rather come to us because they know that our clients pay a fee, which makes them more serious and knowledgeable about the property and thus, to each landlordWe also state that some landlords (and we indicate which do) participate in our “Rent reduction program” wherein some landlords will reduce the amount of the 1st month rent to the tenant if they are with our companyIt was never said that “Landlords pay to list with our company.” He mentions that Landlords did not know of our company, then our representative laughed saying we already have his moneyAs a completely free service to landlords, we do not have any contractWhen they list with us, it may or may not be exclusive and landlords are free to list elsewhereMany don’t, but they are under no obligationSometimes, since we call and ask questions, they give answers and may not recall us calling and askingFrankly, it is not important that a landlord remember us or notOur job is to provide access to listings of rental properties as stated in the signed contractual agreementOur “Job” is to get the tenant in front of landlords and based on what this person said, we clearly did thatThe landlord had a rental available and the client had enough interest to contact that landlordWhether or not the landlord(s) remembered our “free service” or not, is not our concernOur concern is that the tenant meet the landlordI hope MrBennett rented the property from the landlordThat’s what mattersTo complain that a landlord didn’t remember talking to us is not a valid complaint because obviously we cant control what a particular person remembers or notThis complaint is case in pointWhile this customer may remember one thing, the recording recalls something VERY differentThe customer states they were old and not up to date AL of the listings have the date of availability and as soon as the landlord tells us its rented, we immediately remove the listingsIF however, as we discussed above, the landlord “forgets” that they listed with us, we automatically remove any and every listing after a short period of no contact to avoid properties being left on while being rentedBut it can happen if nobody tells us the property got rentedIf however, the customer notified us, we would have done the research, contacted the landlords “REMINDED” them of who we are and removed or updated the listingBut the customer never told us the data, therefore If we don’t know of a mistake, we can’t fix it! In our contract, we have the following statement: “ERRORS BROUGHT TO OUR ATTENTION SHALL BE CORRECTED.” We always hope that the information we provide to our clients is useful to them right awayIf not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreementIn summary The customer contacted our company We have provided services exactly as described in our policy agreement Sincerely, Locators, Inc

These guys were a huge helpI was going crazy looking through Craigslist when I decided to call, and I found a place really quicklyI recommended it to a friend, and he said it worked for him tooNext time I move, I'll definitely call back

To whom it may concern, Enclosed you will find a letter of response from Locators, Incexplaining "our side" of the complaint which is being filed by [redacted] ***Below, please find a detailed response to the complainant’s issues Our customer states that she was “ Scammed into paying $for a rental service that doesn't produce what they are advertising on Craigslist.” This customer was not scammed into anything Rather, she discussed the service on the telephone and then was sent a copy of the written terms of service After reading and agreeing to the terms contained therein, she affixed her signature to the agreement and we provided our services which are described as: “I UNDERSTAND THAT PAYMENT TO LOCATORS, INC(HEREAFTER CALLED LI) IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.” She knew of and agreed to the use of and the purpose of our serviceAs you can see, there is no mention of anything other than the customer is paying for access to our database of rental property information She was not paying “ NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT ” She was paying for “ A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.” Which is exactly what our company did With regard to listings that appear on craigslist the following excerpt is also from the signed contractual agreement: “BECAUSE OF ADVERTISING DEADLINES AND OR THE CONSTANT REVISION OF LI'S LISTINGS, PARTICULAR PROPERTIES THAT APPEARED IN ANY ADVERTISEMENTS MAY NOT APPEAR IN LI'S LISTINGSTHEY MAY HAVE BEEN PREVIOUSLY RENTED OR REMOVED FROM OUR DATABASE, OR THEY DO NOT MATCH YOUR CRITERIATHEREFORE WE DO NOT GIVE OUT INFORMATION ON ANY ADVERTISED PROPERTIES OVER THE TELEPHONE OR IN PERSONYOU MUST REFER TO YOUR CURRENT LISTINGS ONLY.” This customer knew about this policy and in fact called our office several times to ask about itShe however would not listen to any explanationRather she kept iterating that a particular landlord did not know about us We explained to her and will add in this response that our job is to obtain and present as many properties as possible to the customerWhether or not a landlord, agent, manager or what have you, remember speaking with us is irrelevantWhat is relevant is whether the customer was able to contact the landlord from the information we provideIt certainly sounds like she was On March 9th 2016, she called into our company and these are the notes from our file: “She called and said we are scammers because she didn't get anything that we advertised on craigslist on her listI tried to explain she just kept saying baloney baloney baloneyThen she said that a management company we have doesn't give us permission to give out their infoI said It doesn’t matter if they remember or did or notI tried to explain but she wouldn't let me then she said that the management company would not give her the $back to her I didn't even try explain that answerShe wouldn’t have listened She said she called her credit card company and the Revdex.com and her local tv station and she hung up on me“ Then on several days following, she sent us messages through our web site wherein she called our company a scam, quoted some unnamed (fake) person claiming to be a former employee and said she was going to contact every landlord and tell them to say they never gave us permission Although we explained to her the reasoning and how we obtain information and that she was not paying for information on any particular property, she refused to listen and wanted our company to conform to her rules She was told exactly what we do, how we work and how we obtain information In the message she also said “I'm contacting every agency I can to report you and the scammer Locator businessHave a great day!!!” At this point, she is abusing our service and making accusations about our company and her service has been suspended and she will not obtain a refund: “ABUSES OR UNAUTHORIZED USES OF THE SERVICE ON THE PART OF THE POLICYHOLDER TERMINATES THIS POLICYLI IS NOT RESPONSIBLE FOR LOSSES OF ANY NATURE WHATSOEVER.” We tried in vain to explain to her our servicesWe tried in vain to answer and address all and any of her questionsSimply, she refuses to either listen or give us a chance to explain in a reasonable mannerShe stated that something about “ They never hired you to procure tenants for them and as every other listing, would have never given me $back!!!...” Landlord do not hire us We are hired by prospective tenants to have them gain access to our database of rental property information In fact we tell all landlords we have already been hired and paid by tenants and we are a completely free service to them She mentions about landlords not giving her the $she paid for our service back to her Some landlords are free to participate in a “fee reduction program” wherein certain landlords are willing to reduce the first month rent for a tenant using our serviceIt is a totally voluntary program Each landlord that has chosen to participate in that program is indicated in each listing with a “$” to show that they participateClearly the one landlord she contact that she mentioned that did not participate and also did NOT have the “$” to indicate soBut again, she did not want to have that discussion The issue of whether or not a landlord or management company gave us permission is not a valid complaintWe obtain permission and whether or not a management company recalls, or perhaps one person gave permission and the other does know about it not is not an issueThe ONLY issue is did they customer use the information to contact the landlordIn this case she did, and therefore we performed our job We do not receive any commission or payment from any landlord so frankly, we don’t care if they remember us or notAgain, our only concern is that the customer gets the information and acts in a responsible manner using the service as described and by contacting the landlord secures the choice to rent or notWere only trying to get the tenant in front of the landlordThe rest is up to them MsHauck is not acting in a responsible manner and is not using the services as describedShe is using the service and irritating landlords that want no part in her drama We have however ceased providing services to this customer and shall not in the futureAny customer is free to complain, voice their opinion or ask any questions of usThis person however we believe will use our data to attempt to unfairly misrepresent our service to other people and because of this we have terminated our relationship with the customer We provided services to this customer exactly as described in the signed contractual agreementWe did our best to provide correct answers to the customer also, but have failed to make this customer happy simply because she refuses to even have a civil discussionShe refuses to abide by the terms of the contract and states that she wil try to harm our company She could have used our service as designed, contacted prospective landlords and made appropriate arrangements to rentBut instead she is focusing her time in this fashionThe real estate company she mentioned in fact does use our free service to list with our company at no costThere are over properties from that company from over the past decadeBut again, that is not an issue Had she had the ability to listen and understand our service, she may have even rented by nowI can’t imagine a landlord that would be interested in renting to a person who comes across as more interested in persecuting them and us rather than incentivize the landlord to rent to them! But, we wish her well and we hope she finds the perfect landlordShe just won’t be getting the leads from us We hope that the information we provide to our clients is useful to them right awayIf not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreement In summary The customer contacted our company We have provided services exactly as described in our policy agreement This response has addressed and answered the complaint by way of explanation and clarification There won’t be any other decision from our company as a rebuttal Therefore we request that you mark this file as a resolution and ask that you please note our file accordingly

In reviewing this compliant and the notes in our files, it is true that the customer registered with our service on January 3, and did log into our web site to access the listings pf rental properties as designed On January 6, she did call in and speak to our representativeThat representative transferred her to our Customer Support department The person she spoke with told her that we do offer a full refund policy if clients have not moved after using the services for 90-days Ms [redacted] said that the representative never told her thatWe stated that in fact, we tell every client that we release property information as soon as the customer registers with us and we continue to work with and for the client up through 90-days We also tell clients that the service is guaranteed which means that if a customer sues our service and does not move, we offer a full refund policy Then, we give the entire refund policy and any terms associated to that policy as well as our entire terms of service to every client in writing before any fees are charged and before any services are performed Ms [redacted] said that the representative told her that many people find a rental or know where they’re going typically between 3-days The Customer Support representative made a mention to Ms [redacted] that she had only been a customer of ours for days and that she should give it a chance to work The main complaint of the customer was that Landlords were not returning her phone calls when she left messages Our representative obviously stated that though we cannot control the landlords or force them when or whom to call back, but asked if she was telling the landlord that she got the information from our company when she was leaving a messageThen our representative had another call and did put Ms [redacted] on hold She waited on hold for a very long and unacceptable period of time and for that we certainly apologize The number she called from was [redacted] and our representative tried to call that number back separate timesThe number was busy and did not go to voicemail In closing, our representative did explain that we offer a full refund policy for clients that have not moved Further, that policy was presented to the customer for reviewAfter reviewing it, understanding and accepting the terms presented, she then did legally & digitally affix her signature thereupon, whereupon receiving said authorization and certification of understanding, we charged her card and began providing our services to her A copy of the signed contractual agreement was also emailed to her for her records Additionally, we hope she and the Bureau understand that we have no control on whether a landlord returns a customer’s voicemailEach landlord is an individual and not under our controlWe as our representative stated, we feel bad about our customer being frustrated that she was not getting any return phone calls (YET) but she and any person are encouraged to continue trying because sometimes, it just takes some time for a landlord to screen through calls and make all the call backs However and as stated, we simply can’t consider a refund because a landlord did not return the customers voicemailRefunds are only considered after the 90-day term and only according to the terms and conditions set forth therein So at this point, the customer was informed both in writing and verbally regarding our full refund policy and knows that we cannot control whether a landlord returns her phone callOther than that, we will continue to present our services to her until the expiration of her 90-day contractual agreement expires

Customer’s Statement of the Problem: 10pt;"> On July 19, 2016, I called about a property that was on Craigslist and received Locators on the phone I did not know why I received them because I was looking to speak to the an individual regarding this one property However, [redacted] from Locators explained that they help you get a place by providing a list within days, that most owners didn't require months and security payments and promises, the listed properties go fast and their list changes everyday Firstly, our representative explained to her that we are a service that assists people in finding rental unitsThat’s why she received usBecause we help people find places to rent Also, we tell clients how our database is updated in real timeThe properties change when the landlord adds or deletes a property through our serviceIf we said the properties change every day, it does not mean that every property that was in the database today, would be removed and all new properties would replace them tomorrowIt means that every day, properties listed in our database, get added and properties get rentedIt clearly does not meant that all properties are exchanged and also does not mean that a person will see all or only new properties each day In our contract, we state the following: “BECAUSE OF ADVERTISING DEADLINES AND OR THE CONSTANT REVISION OF LOCATORS LISTINGS, PARTICULAR PROPERTIES THAT APPEARED IN ANY ADVERTISEMENTS MAY NOT APPEAR IN LOCATORS LISTINGSTHEY MAY HAVE BEEN PREVIOUSLY RENTED OR REMOVED FROM OUR DATABASE, OR THEY DO NOT MATCH YOUR CRITERIATHEREFORE WE DO NOT GIVE OUT INFORMATION ON ANY ADVERTISED PROPERTIES OVER THE TELEPHONE OR IN PERSONYOU MUST REFER TO YOUR CURRENT LISTINGS ONLY.” I paid $and received the listThe list has been useless We offer a 90-day serviceThere is and cannot be any guarantee how fast the customer will find a suitable rental unit I called property owners and none of them have called me back Why or whether a landlord chooses to contact a prospective tenant that left a message is not something that is within our scope of controlNeither is whether the landlord actually rents to them I went to see about properties, they knew nothing about Locators and they require months and months security In each listing, we disclose whether the landlord has expressed to us whether or not they require a security depositSome states may have laws regarding the amount of security deposit a landlord may retain Whether they recall listing their property through our free service is also something that is beyond our controlWhen we have contact with landlords we introduce ourselves as a free serviceThere is no contract or charge for them to use our service Our purpose is to give as many opportunities to tenants to meet landlordsIt seems as tough we were successful in that endeavor I called [redacted] on July 21, 20016, and told him I was dissatisfied I have gone on the list constantly and found that the same properties are on the list, I called the same numbers before and no one returns my telephone calls The customer may see many changes and may not see many changes, additions or deletionsAnd the fact that the customer repeatedly leaves messages and people do not return the call cannot be held as something we would have control over I also have been looking on Craigslist and numerous properties that I have called, the number connects you to Locators That's when I realized that alot of properties and not directing you to the seller We place many advertisements in varying sourcesAll of those numbers reach our company In addition, the same property that was on Craigslist, I go back to Locator's website, it is not on Locator's lists Again, in our contract we address this issue as follows: “BECAUSE OF ADVERTISING DEADLINES AND OR THE CONSTANT REVISION OF LOCATORS LISTINGS, PARTICULAR PROPERTIES THAT APPEARED IN ANY ADVERTISEMENTS MAY NOT APPEAR IN LOCATORS LISTINGSTHEY MAY HAVE BEEN PREVIOUSLY RENTED OR REMOVED FROM OUR DATABASE, OR THEY DO NOT MATCH YOUR CRITERIATHEREFORE WE DO NOT GIVE OUT INFORMATION ON ANY ADVERTISED PROPERTIES OVER THE TELEPHONE OR IN PERSONYOU MUST REFER TO YOUR CURRENT LISTINGS ONLY.” Additionally, we provide each client a separate paragraph and an entire page dedicated to information regarding advertisements placed by our companyWhen the client signs up, they are required (forced pages) to read through pages of informationThese pages clearly outline our policy regarding any advertisements I called today, July 26, 2016, to ask [redacted] about this and he could not explain it and promptly put my call through customer services who in turn you had to lease a message Our representative is in our registration departmentSimply, he transferred the call to our Customer support department as he is supposed to doIf a representative in that department was not available, then the caller would be directed to leave a voicemailWe do not show that a voicemail message was ever left I am dissatisfied with this and I believe I was mislead and they told lies about the services that they provided This is a scam company just trying to get moneyI do not want to wait for days to get my refund This company is a scam When answering the phone call, she admits that she was told that we were a serviceThe service was explained to herShe decided that she wanted to use the service We sent her a copy of our contractual agreement including our terms of service, our advertising policy, our refund policy and all details of our advertising policy We offered full disclosure regarding the charge and operation of our service There was never anything misleading about our service and we did not scam herIn fact, by her own words, she found value in our service because she contacted landlords through our serviceThe fact that a landlord never returned her call certainly cannot be blamed on us She continues to use our service and we wish her the best of luck in her searchIf however, she is unsuccessful and does not move, we offer all clients including her, a full refund policy providing she uses the service as described and does not moveThat’s pretty fair and not a scam Desired Settlement: I would like to get my money promptlyThat contract is bogus and their services is bogus As stated in the contractual agreement, (which is not bogus) “REFUNDS ARE ISSUED PROVIDED YOU HAVE COMPLETED THE PROCEDURES LISTED ABOVE LOCATORS MAKES NO WARRANTY EXPRESSED OR IMPLIED OTHER THAN AS STATED HEREIN THERE ARE NO CANCELLATIONSNO OTHER CIRCUMSTANCES WARRANT THE ISSUING OF A REFUND I AM AWARE THAT THIS IS THE FULL AGREEMENT, AND THAT THIS AGREEMENT MAY NOT BE ORALLY MODIFIED BECAUSE WE OFFER A FULL REFUND POLICY, THERE ARE NO CANCELLATIONS.” We provided the services exactly as described in our contract and as described via the telephoneWe put everything in writing and give the customer a permanent copy of all termsAs stated a refund at this time is contrary to the terms of the refund policy

To whom it may concern,
Enclosed you will find a letter of response from
Locators, Incexplaining "our side" of the complaint which is being filed by T*** ***Below, please find a detailed response to the complainant’s issues
Customer said:
“I was told I could cancel anytime and that after days they would refund my money if I had not found a property.”
Our response:
The customer was told that if they don’t move, we offer a full refund policyIn addition to that, the signed contractual agreement that the customer received, reviewed and signed states as follows with regard to refund ability “LI OFFERS A FULL MONEY BACK GUARANTEE IF YOU HAVE NOT MOVED INTO A SATISFACTORY RENTAL UNIT WITHIN THE FIRST (90) DAYS AND HAVE: (1) RECEIVED OUR PRINTED LISTINGS AT LEAST (3) DAYS PER CALENDAR WEEK DURING THE INITIAL (90) DAYS; (2) MAILED THEM TO OUR CORPORATE OFFICE ALONG WITH YOUR WRITTEN REQUEST FOR A REFUND AND VERIFICATION (CURRENT UTILITY BILLS IN YOUR NAME) OF PRESENT ADDRESS
REFUNDS ARE ISSUED PROVIDED YOU HAVE COMPLETED THE PROCEDURES LISTED ABOVEREFUNDS WILL ONLY BE CONSIDERED AFTER (90) DAYS BUT BEFORE (105) DAYS FROM THE DATE OF THIS CONTRACTFINDING A RENTAL UNIT THROUGH MY OWN EFFORTS OR DECIDING NOT TO UTILIZE THE SERVICES, FOR WHATEVER REASON(S), DOES NOT JUSTIFY A REFUNDLI MAKES NO WARRANTY EXPRESSED OR IMPLIED OTHER THAN AS STATED HEREIN.”
Customer may NOT cancel at any timeIn addition to the statement in the refund policy, the cancellation clause is noted as follows:
“THERE ARE NO CANCELLATIONSNO OTHER CIRCUMSTANCES WARRANT THE ISSUING OF A REFUNDI AM AWARE THAT THIS IS THE FULL AGREEMENT, AND THAT THIS AGREEMENT MAY NOT BE ORALLY MODIFIED.”
Then and moreover the last sentence of the contract states: “BECAUSE WE OFFER A FULL REFUND POLICY, THERE ARE NO CANCELLATIONS.”
Our customers are offered a full refund if they have used our service as described and have not movedBecause we offer a full refund policy, there is no possibility of cancelling the serviceRefunds however are only issued subject to the customer conforming to the terms contained therein
Customer said:
I was told that the lists were exclusive and could not be found at other places
Our response:
The contract also deals with this issue, but before we state the terms I the contract, please understand that we do not tell clients that properties are exclusive or that they could not be found elsewhere The contract addresses this issue as follows:
“…SOME INFORMATION IS OBTAINED FROM SCANNING AREA NEWSPAPERS AND SUBURBAN JOURNALS AND IS AVAILABLE TO YOU IF YOU OBTAIN AND PURSUE THESE ADVERTISEMENTSOTHER INFORMATION IS OBTAINED DIRECTLY FROM RENTAL PROPERTY OWNERS AND THEIR REPRESENTATIVES AND MAY NOT BE AVAILABLE TO YOU THROUGH THESE SOURCES.”
Our job is to put as much information in front of customers as possible and we absolutely obtain property information from varied and as many sources as possibleSome of the properties may be available to the customer while others may not be listed elsewhere
Customer said:
I received some lists online but they were not what I asked forI was getting lists that had wrong and outdate information, completely useless
Our response:
During the phone call, we discussed the criterion for the property search with the customerWe agreed to provide information on all rental properties providing that they were ONLY within Bucks County, Pennsylvania and then ONLY those that were between $to $1,in rent providing that any of those were a minimum size of a Studio apartment or anything larger The results of that search was agreed to and also printed at the top of the customers contract and the only properties that were given to the customer we those that fell exactly within that criterion
Customer said:
The lists were supposed to be updated on a regular basis and they were not
Our Response:
Our database is updated in REAL TIME meaning WHEN (and if) a property is added or removed, those changes are immediately shown on the customers search resultsWe do not say the database is updated on “regular basis.” Rather as stated, we update in real timeWhen a landlord calls us to edit, add or declare a property as rented, those changes are immediately manifested and available to the customer
The real problem is that the customer ONLY ACCESSED the listings ONE TIME! So even though we were and had been adding new properties, deleting rented properties and making changes to existing properties, the customer simply decided to stop using the listings they paid forThis was a decision they made and has no reflection on the benefit of our serviceWe did what we were paid for, but the customer never used our service past the first dayThe first accessed the listings at 10:30am on June 19th and then times more at 11:and then again at 11:30am
So in actuality the customer says that properties were supposed to be updated on a regular basis they must have meant they expected to see changed in ONE HOUR! That is just preposterousI suppose if they didn’t find something on craigslist the one time they logged in, they never looked again? I think notSo again, we did what we were paid forIt was just the customer that decided to never even use the service that THEY PAID FOR
Customer said:
I called today to cancel my account and was told I had to wait until my days was up and since I did not print out lists every three days, they would not give me a refundI was never told this!!!
Our Response:
The customer was aware of the conditions to obtain a refund and they did none of themThen the customer called and whether the customer [printed anything is moot because they never accessed the listings more than one day!
We hope that the information we provide to our clients is useful to them right awayIf not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreement
In summary
The customer contacted our company
We have provided services exactly as described in our policy agreement
This response has addressed and answered the complaint by way of explanation and clarification
Therefore we request that you mark this file as a resolution and ask that you please note our file accordingly

Subject: Complaint by Ms***
Our Ref # ***
Case # ***
In reply to: Your ORIGINAL letter dated 09/15/ To whom it may concern,
Enclosed you will find a letter of response from Locators explaining "our side" of the complaint which is being filed by Ms*** ***Below, please find a detailed response to the complainant’s issues
Customer Complaint:
He (company rep) assured me I would find what I wanted and neededhowever that was not the situationevery house that suited my needs was in the city and I adv him I did not want that due to the school district
Company reply:
In the discussion had with every client, we query down the search criterion to the County(s) desired, the minimum number of bedrooms needed and the target price by a $1,range We then show all the properties sorted by area alphabetically for the choice of the customer In Ms***’s case, we showed her ALL the rental properties in our system that we within the Berks & Chester County areas in Pennsylvania ONLY, but showed only those which had a minimum of bedrooms or larger (so nothing smaller than a bedroom property) and providing than only those between $to $1,rent range were shown
At that point, the choices of which of those properties to contact is left up to the customer The number, quality and geographic area that a particular property is in is dynamic in nature as it reflects the real time rental market and therefore changes often whenever a rental becomes available or becomes rented The contract that the customer read, reviewed agreed to and signed contains the query specifics at the very top of the document and the first sentence in the first paragraph explains the nature of our service and the exact services we provide as follows:
“THIS SUBSCRIPTION AGREEMENT (HEREIN CALLED POLICY) EXPIRES ON April 6, AND IS TO BE USED EXCLUSIVELY BY MEI UNDERSTAND THAT PAYMENT TO LOCATORS, INC(HEREAFTER CALLED LI) IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.”
This is exactly what service we providedTo be clear and specific; we do NOT sort by school district, but rather show all properties within the search parameters and allow the customer to choose whatever property is available that they like, if anyIt is always the customer choice and whether or not any property in any area appears is at the rental market discretionWe can never determine how many, where or what quality of a property will appear in the futureOur service is to provide access to our database of rental properties for a 90-day term
If customers have not moved after using the services as described in the signed contractual agreement, we offer a full refund policy in writing Ms*** actually only obtained the property listings on April 6th, 7th, 8th, 9th, 10th, 13th, 15th, 21st, May 6th and then finally on June 2nd,
Basically she looked times in April, once in May and once in JuneWe were doing our job of adding and deleting properties throughout the entire 90-day termProperties may have been added or deleted, but during the times of inactivity the customer would have missed anything that became availableWe do not contact customers when properties become available, but rather allow them unrestricted access throughout the 90-day term
Customer Complaint:
the company then kept posting ads on craigslist for homes that were not on the search list at the same timei was told after days I could req a refund if I was unable to find anything with my needs and I needed to do so by faxafter my days I req the refund via fax and weeks later I have heard nothingi have been calling this dept for weeks to see what is going on and everyday I am unable to get through to a rep it places me on a hold to wait for a few min and then states they are busy or closed
Company reply:
In the signed contractual agreement, the advertising and refund policy is clearly explainedThat is we offer a full money back guaranteed if clients have not moved during the 90-day termRefunds are only accepted AFTER the 90-day termWe also give customers full weeks after that 90-day term with which to request a refund
Additionally, to obtain a refund, customers are required to obtain the listings throughout the 90-day termAs stated earlier, Ms*** did not continue using the services as described and therefore was not eligible for a refund Not only is the entire refund policy written in the signed contractual agreement, there is a full page explanation when the customer logs into our web site which we mandate the customer sees BEFORE they can proceed to the listings and the customer has access to these documents at all times in the FAQ section in their account In addition to that, there is a recorded statement which states every detail for customers who call Refunds are also accepted in writing and require proof of addressThough Ms*** states she submitted her refund via fax after the 90-day term, there is no record of ever having received itNot in the USPS mail, (as required) but neither via faxAs stated, the last time she even logged into the site to obtain new listings was Jun 2nd and her term didn’t even expire until July 5th The time to have her apply for a refund would have been between July 5th and July 20th
Having said that however, she would not have been eligible for a refund at all as she did not use the services as described
Insofar as advertised properties, we state many places (but also in a boxed area in the middle area in bold print underlined) that we have no way to track any advertised property so clients are directed to use only the listings that appear in our database and that we will not discuss any advertised property
Customer Complaint:
Desired Settlement:
I would like my refunded back to me, and for them to stop falsely advertrised
Company reply:
A refund at this time is contrary to the company policyThe customer did not follow the terms as written and therefore a refund cannot be issuedAnd, there is, was and never will be any advertisingRather, we advertise our service and explain to every client before any services are performed that we assist clients for a 90-day term and even offer a full refund policy of clients use the service and do not moveThere is no advertising of anythingEverything about our company is fully disclosed and designed for successIf clients use the service as described and still have not found success, we offer a full refund policy
We hope that the information we provide to our clients is useful to them right awayIf not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreement
In summary
The customer contacted our company
We have provided services exactly as described in our policy agreement
The customer is not eligible for a refund based solely on the terms contained in the signed contractual agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have attached a document with different websites from hundreds of people saying exactly what I have said! On your Revdex.com site you already have other complaints against this companyIf they are such a reputable company, why do they not belong to the Revdex.com? If you look at Craigslist it is filled with ads giving only the description and rental cost of properties which end up not existingI wanted to see the details on the one I originally called about on my list and when I got it, it wasn't thereI call this advertising and they are doing this to lure people in and get their $or whatever amount they charge (have seen differing amounts from other peoples posts)! When I originally called in and talked to *** *** he told me it's possible to get the $back from the landlord you rent fromThat is not true at allEvery landlord I talked to on the list said they give nothing back to a tenant! I've called several privately owned property owners off the list a few times and no one has ever gotten back to meI asked Megan in our last conversation what the percentage of people getting their money back was and she stated "very low"I notice that wasn't in their replyI also was never able to talk to Shaun again after the day he reeled me in 3/3/As soon as I received my list I was totally upset as it was not what I was expectingI thought I was going to see all those ads from Craigslist on my list but not a one of them was included in the list they provided of available properties. It seems many people are losing money that probably most of us don't have to loseI'm a year old woman trying to find a nice place to live and their list wasn't going to provide that for me90% of what was on their list I had already seen on Trulia and ZillowI know for a fact that the listings that are giving out for Wolf Kline Management they are getting online and not from them!!
And to say I am "abusing our service" and suspending my access is just another way in my opinion to withhold any opportunity to get my money backIf a customer is unsatisfied with a service, that does not constitute "abuses or unauthorized uses of service" as written by company's rebuttal.Regards,

Tell us why herePlease find this letter of response from Locators explaining "our side" of the complaint which is being filed by *** *** ***
Below, please find a detailed response to the complainant’s issues
Our customer purchased our services as defined in the signed contractual agreement as follows:
“THIS SUBSCRIPTION AGREEMENT (HEREIN CALLED POLICY) EXPIRES ON August 10, AND IS TO BE USED EXCLUSIVELY BY MEI UNDERSTAND THAT PAYMENT TO LOCATORS IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.”
Please notice the underlined portion which specifically and emphatically (by underline) notates that the client is NOT purchasing the services to see properties that may or may not appear in advertisements
Additionally to address this specific point, we put in a BOXED area in the middle of the contract that also speaks about advertised properties as follows:
“BECAUSE OF ADVERTISING DEADLINES AND OR THE CONSTANT REVISION OF LI'S LISTINGS, PARTICULAR PROPERTIES THAT APPEARED IN ANY ADVERTISEMENTS MAY NOT APPEAR IN LI'S LISTINGS. THEY MAY HAVE BEEN PREVIOUSLY RENTED OR REMOVED FROM OUR DATABASE, OR THEY DO NOT MATCH YOUR CRITERIATHEREFORE WE DO NOT GIVE OUT INFORMATION ON ANY ADVERTISED PROPERTIES OVER THE TELEPHONE OR IN PERSONYOU MUST REFER TO YOUR CURRENT LISTINGS ONLY.”
This text is contained in a box to draw specific attention to itBefore any fees are collected, the client must read and agree to the terms and must electronically sign the contract which Ms*** did on May 12, at 9:08:AM thereby indicating to us her complete understanding and her willingness to participate according to those terms
Basically, the complaint of the customer is that no one in our company is willing to discuss properties that she saw online, and in fact we say in the contract that we will not discuss advertised properties
She also stated “…they tell us they are lost and they cannot keep track of them…”
The truth of what we say and said is that we have no way to track an advertised property once it is advertised simply because we do not put any type of tracking number or code in the adTherefore, because we cannot tract the availability of an advertised property, we do not discuss advertised properties
Rather (as stated in the contract and as was stated to the customer when she called our company on May 20th) we explain that clients must “…REFER TO YOUR CURRENT LISTINGS ONLY”
The problem is that our customer just didn’t like our answer or the printed terms she agreed toUnfortunately, the reason we have those terms is as statedWe just can’t track a property once it becomes advertised
We feel confident that if Ms*** continues to use the services that she paid for, the service will surely workBecause if it doesn’t, we offer a full refund policy to clients that do not move, which is also written very clearly in the signed contractual agreement
However, as far as the complainant’s main complaint, we simply will not discuss advertised properties
The ads are not “fake” as she states and we don’t “Lure” people inWe explain our services and if client CHOOSE to use the service, they are presented a copy of our service terms which they must agree toIf they do not agree to the terms, a fee is NEVER charged and services are not rendered
No secret, no scam, we don’t track advertised properties so we don’t discuss themAs for a refund “Right Now!!!”, we always hope that the information we provide to our clients is useful to them right awayIf not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund, providing of course that they have fulfilled the terms of the policy agreement
In summary
The customer contacted our company
We have provided services exactly as described in our policy agreement
All issues were clearly disclosed in the customer’s signed agreement and the issues have been addressed with the customer over the telephoneWe understand that she did not accept our answer, but it’s the only answer we have

Please find this letter of response from Locators explaining "our side" of the complaint which is being filed by *** ***Below, please find a detailed
response to the complainant’s issues
Our customer purchased our services as defined in the signed contractual agreement as follows:
“THIS SUBSCRIPTION AGREEMENT (HEREIN CALLED POLICY) EXPIRES ON September 6, AND IS TO BE USED EXCLUSIVELY BY MEI UNDERSTAND THAT PAYMENT TO LOCATORS IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.”
Please notice the underlined portion which specifically and emphatically (by underline) notates that the client is NOT purchasing the services to see properties that may or may not appear in advertisements
Additionally to address this specific point, we put in a BOXED area in the middle of the contract that also speaks about advertised properties as follows:
BECAUSE OF ADVERTISING DEADLINES AND OR THE CONSTANT REVISION OF LI'S LISTINGS, PARTICULAR PROPERTIES THAT APPEARED IN ANY ADVERTISEMENTS MAY NOT APPEAR IN LI'S LISTINGS. THEY MAY HAVE BEEN PREVIOUSLY RENTED OR REMOVED FROM OUR DATABASE, OR THEY DO NOT MATCH YOUR CRITERIATHEREFORE WE DO NOT GIVE OUT INFORMATION ON ANY ADVERTISED PROPERTIES OVER THE TELEPHONE OR IN PERSONYOU MUST REFER TO YOUR CURRENT LISTINGS ONLY This text is contained in a box to draw specific attention to it Before any fees are collected, the client must read and agree to the terms and must electronically sign the contract which Mr*** did on June 8, at 1:51:PM thereby indicating to us his complete understanding and willingness to participate according to those terms
Basically, the complaint of the customer is that no one in our company is willing to discuss properties that he saw online, and in fact we say in the contract that we will not discuss advertised properties
The truth of what we say and said is that we have no way to track an advertised property once it is advertised simply because we do not put any type of tracking number or code in the adTherefore, because we cannot track the availability of an advertised property, we do not discuss advertised properties
Rather (as stated in the contract and as was stated to the customer when she called our company on May 20th) we explain that clients must “…REFER TO YOUR CURRENT LISTINGS ONLY”
The problem is that our customer just didn’t like our answer or the printed terms he agreed to Unfortunately, the reason we have those terms is as statedWe just can’t track a property once it becomes advertised
We feel confident that if Mr*** continues to use the services that he paid for, the service will surely workBecause if it doesn’t, we offer a full refund policy to clients that do not move, which is also written very clearly in the signed contractual agreement
However, as far as the complainant’s main complaint, we simply will not discuss advertised properties
We explain our services and if client CHOOSES to use the service, they are presented a copy of our service terms which they must agree toIf they do not agree to the terms, a fee is NEVER charged and services are not rendered
No secret, we don’t track advertised properties so we don’t discuss themWe tell customers that right on the contract in a boxed area!
As for a refund, we always hope that the information we provide to our clients is useful to them right awayIf not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund, providing of course that they have fulfilled the terms of the policy agreement
In summary
The customer contacted our company
We have provided services exactly as described in our policy agreement
All issues were clearly disclosed in the customer’s signed agreement and the issues have been addressed with the customer over the telephoneWe understand that he did not accept our answer, but it’s the only answer we have

To whom it may concern,
Enclosed you will find
a letter of response from Locators, Incexplaining "our side" of the complaint which is being filed by *** ***Below, please find a detailed response to the complainant’s issues
Customer’s Statement of the Problem:
I submitted every piece of documentation needed for a full refundIt was sent via certified mailThe company sent me a letter indicating that they did not receive listings "days per week" for the day contract periodI printed and submitted the listings three times per week, with all of the other necessary documentation and they refuse to give me a refund
Desired Settlement:
I would like a refund as stated in my contract
Our Response:
Unfortunately, this is simply a technical issue Our refund policy states that clients must do precisely as directed in order to obtain a refundIn this case;
The customer did submit her refund request in writingThe customer did submit her refund timelyThe customer did submit prof of address (She did not move)
The customer did NOT obtain the property listings days per calendar week
The customer did NOT return the printed listings as required
Specifically, she did not log into the web site to obtain the listings 3-days per calendar week during the weeks of February 7th through the 13th and February 14th through 20thIn those two weeks, she received less than the required listings
Additionally, with regard to returning the listings as required, though the customer did return most of the printed listings however there were some that were not returnedIn addition to not returning the ones mentioned above in February, (because she did not obtain them) she also did not return listings from the weeks of December 13th through the 19th and December 20th through December 26th
As mentioned, this is simply a technical issue and that is why a refund was not issued
A letter was sent to the customer stating that she was not eligible for a refund because the listings were not obtained by her and all of the required listings were not received by us
We hope that the information we provide to our clients is useful to them right awayIf not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreement
In summary
The customer is ineligible for a refund at this time