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Lochiatto Paving & Masonry, Inc.

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Reviews Lochiatto Paving & Masonry, Inc.

Lochiatto Paving & Masonry, Inc. Reviews (10)

The driveway will be repaired again on Monday or Tuesday, Oct 31, or Nov1,

We have all intention to fix it.We will call the customer when we can get over there

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** I have heard this time and time again that he will be here "next week, or "two weeks" or "tomorrow" This business man has no integrity and no follow throughIt is Friday 10/28/@ pm and no call receivedwe have an extra car in the driveway , and have no been called to move itPlan on hearing back from me on Wednesdaythat he never called. ***

We went to speak to the homeowner yesterday 10/5/15.  Everything was discussed and straighted out.The customer understands everything with his job.

I will be contacting the customer to go back out there and address his "Problem"

I will stop by and talk to the homeowner about this again.We stand by our work and will come to an agreement with the customer.

Review: Installed new driveway and walkway.driveway has roller marks .left by workers rushing to get to another job.foundation on house by garage was cracked. talked to owner,said he would come over to inspect problem.never returns callsDesired Settlement: look at driveway.see what can be fixed.look at foundation.see how bad damage was done and repair damage

Business

Response:

We went to speak to the homeowner yesterday 10/5/15. Everything was discussed and straighted out.The customer understands everything with his job.

Review: We had this company put in a new driveway, with the agreement and payment for re-pitching the driveway. Contractor was paid in full. We are dissatisfied with the work and cannot get the contractor to call us back or respond to emails to repair the work that is been done that is incorrectDesired Settlement: We would like the company to either repair the work or refund us our money or at least partial refund

Business

Response:

I will stop by and talk to the homeowner about this again.We stand by our work and will come to an agreement with the customer.

I used Lochiatto many years ago to pave my driveway - they did excellent work and customer service was great. HOWEVER, I used them again this August and I can NOT say the same. They left a 3 foot x 6 inch deep hole in the front of my house and still have not been back to fill it in. I called several times and talked to Lisa, who is extremely unfriendly. They came and took their sign away, but have not been back to complete the work. Very dissatisfied.

Review: On May 10, 2013 I contracted LoChiatoo Paving to remove existing driveway and replace with new ashphalt driveway. The driveway was dug out on May 11, 2013. During the dig out process in speaking with [redacted], there was a discrepency in the cost of said driveway. His people in his office who emailed me over the estimate made an error in cost providing an estimate in the amount of $1,3500.00 plus $50.00 to remove the old curb. This was agreed upon and in speaking with [redacted] during the dig out process he claimed his office made an error and it was in fact supposed to be $1,800.00. Due to his flying into a fit with the young lady over the phone in front of everyone I was not about to let him adjust the original signed estimate.

The work was completed approximatly a month and a half from the original start date. We were just one of three others having new driveways put in at the same time.

Right after the new asphalt was laid down we noticed when it rained water was now backing up into our garage. This NEVER took place with the old driveway. I am not sure if they accidently covered up a drainage portal or what has taken place since having this new driveway installed.

I have left multiple phone messages with his office as well as multiple emails asking for a simple phone call or a visit from him or one of his staff to investigate as to why this is now taking place. I have spoken with his office manager [redacted] on multiple occassions and while sympathtic has simply informed me she HAS relayed my messages to [redacted] and he gives all indication he is not interested in resolving or at least a simple phone call to discuss.

This paving company has been in business for many years and services the entire area and seems unwilling to uphold a warranty which he provides in making sure his work is acceptable without issues.

It is obvious he has no intentions of making contact to resolve.Desired Settlement: In accordance with the warranty (written on his contract) this issue should be resolved immediatly prior to further water damage.

Business

Response:

We went to the customer's home on August 10, 2013. There was a clogged sump pump. It was overflowing into the garage area. It is not related to the driveway at all. Mr. [redacted] assured us that he would remove the complaint.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

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Description: Mason Contractors

Address: 1607 Route 27, Edison, New Jersey, United States, 08817

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