Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The technician Adam F*, the owner's son, was informed of the insurance quote amount and never provided an alternative quoteIt is untrue that we received any quote beyond an initial verbal quote of "a couple hundred bucks." The bill amount came as a total shock to both of us.The whole months experience from the initial failure to find the leak below the toilet (and miss-diagnose problem, causing delay and unnecessary work) thru the multiple times I had to chase after Adam to get the job completed was very frustrating.As we explained in our bureau complaint there is still a problemWe are worried that the job was not even done right since there is a recurring brown stain appearing on top of the linoleum around the base of the toilet.Again, it is not true that we received a quote from FrewThe insurance assessor came to our house and visually saw the floor and full extent of the job to level the floor with concrete etcand provided a full estimate which was communicated to Adam Regards, [redacted]
I.D# [redacted] Dear [redacted] ,The verbal quote given to Mrs [redacted] was $to repair the water line leaksMrs [redacted] was told that we could not perform the services needed for the insurance quote given.She insisted that we do the workAdam suggested that they employ a handyman to perform the drywall and insurance workShe stated she would rather he perform the services.The insurance estimate was $1,970.29.Plumbing water line repairs verbal quote to Mrs [redacted] $200.00.Outside drain removal and drain capping for new driveway that does not have anything to do with the basement bathroom done on 8/22/never paid forCloset flange replacement in basement not covered by insurance.$labor$materials Driveway drain $labor $materials Flange replacement$total due The total cost of all the above mentioned was $3,As already stated I discounted, basically I have taken a $lossThey have to understand that insurance does not cover the plumbing materials or the labor associated with any plumbing installationInsurance only covers water damage materials and labor.We have received a check for $2,from the [redacted] If I add the plumbing labor and materials up they equal $555.50.They owe for the plumbing labor and materials not covered by the insurance.We do warrant our workWe are willing to reset the toilet or figure out what may be causing the stainWe re-installed the existing toilet with new flanges, setting seal and bolts.The toilet is of poor quality, it may be cracked underneath or, the seal may have been compromised by plungingWe will advise and reset at no charge.I will send another plumber not Adam if they wish.Please advise.Sincerely,James *F*Master Plumber [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although the response provided by the business was not clear, our understanding is that balance due is 556 and some change.So we will pay the 550 and change to close the account and have done with this business.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The technician Adam F[redacted], the owner's son, was...
informed of the insurance quote amount and never provided an alternative quote. It is untrue that we received any quote beyond an initial verbal quote of "a couple hundred bucks." The bill amount came as a total shock to both of us.The whole 7 months experience from the initial failure to find the leak below the toilet (and miss-diagnose problem, causing delay and unnecessary work) thru the multiple times I had to chase after Adam to get the job completed was very frustrating.As we explained in our bureau complaint there is still a problem. We are worried that the job was not even done right since there is a recurring brown stain appearing on top of the linoleum around the base of the toilet.Again, it is not true that we received a quote from Frew. The insurance assessor came to our house and visually saw the floor and full extent of the job to level the floor with concrete etc. and provided a full estimate which was communicated to Adam.
Regards,
[redacted]
I.D. # [redacted]Dear [redacted],The verbal quote given to Mrs. [redacted] was $200.00 to repair the water line leaks. Mrs. [redacted] was told that we could not perform the services needed for the insurance quote given.She insisted that we do the work. Adam suggested that they employ a handyman to perform the drywall and insurance work. She stated she would rather he perform the services.The insurance estimate was $1,970.29.Plumbing water line repairs verbal quote to Mrs. [redacted] $200.00.Outside drain removal and drain capping for new driveway that does not have anything to do with the basement bathroom done on 8/22/16 never paid for. Closet flange replacement in basement not covered by insurance.$142.00 labor$8.50 materials Driveway drain $190.00 labor $15.00 materials Flange replacement$2525.19 total due The total cost of all the above mentioned was $3,327.44. As already stated I discounted, basically I have taken a $801.65 loss. They have to understand that insurance does not cover the plumbing materials or the labor associated with any plumbing installation. Insurance only covers water damage materials and labor.We have received a check for $2,000.00 from the [redacted]. If I add the plumbing labor and materials up they equal $555.50.They owe for the plumbing labor and materials not covered by the insurance.We do warrant our work. We are willing to reset the toilet or figure out what may be causing the stain. We re-installed the existing toilet with new flanges, setting seal and bolts.The toilet is of poor quality, it may be cracked underneath or, the seal may have been compromised by plunging. We will advise and reset at no charge.I will send another plumber not Adam if they wish.Please advise.Sincerely,James *. F[redacted]Master Plumber [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The technician Adam F
*, the owner's son, was informed of the insurance quote amount and never provided an alternative quoteIt is untrue that we received any quote beyond an initial verbal quote of "a couple hundred bucks." The bill amount came as a total shock to both of us.The whole months experience from the initial failure to find the leak below the toilet (and miss-diagnose problem, causing delay and unnecessary work) thru the multiple times I had to chase after Adam to get the job completed was very frustrating.As we explained in our bureau complaint there is still a problemWe are worried that the job was not even done right since there is a recurring brown stain appearing on top of the linoleum around the base of the toilet.Again, it is not true that we received a quote from FrewThe insurance assessor came to our house and visually saw the floor and full extent of the job to level the floor with concrete etcand provided a full estimate which was communicated to Adam Regards, [redacted]
I.D# [redacted] Dear [redacted] ,The verbal quote given to Mrs [redacted] was $to repair the water line leaksMrs [redacted] was told that we could not perform the services needed for the insurance quote given.She insisted that we do the workAdam suggested that they employ a handyman to perform the drywall and insurance workShe stated she would rather he perform the services.The insurance estimate was $1,970.29.Plumbing water line repairs verbal quote to Mrs [redacted] $200.00.Outside drain removal and drain capping for new driveway that does not have anything to do with the basement bathroom done on 8/22/never paid forCloset flange replacement in basement not covered by insurance.$labor$materials Driveway drain $labor $materials Flange replacement$total due The total cost of all the above mentioned was $3,As already stated I discounted, basically I have taken a $lossThey have to understand that insurance does not cover the plumbing materials or the labor associated with any plumbing installationInsurance only covers water damage materials and labor.We have received a check for $2,from the [redacted] If I add the plumbing labor and materials up they equal $555.50.They owe for the plumbing labor and materials not covered by the insurance.We do warrant our workWe are willing to reset the toilet or figure out what may be causing the stainWe re-installed the existing toilet with new flanges, setting seal and bolts.The toilet is of poor quality, it may be cracked underneath or, the seal may have been compromised by plungingWe will advise and reset at no charge.I will send another plumber not Adam if they wish.Please advise.Sincerely,James *F
*Master Plumber [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although the response provided by the business was not clear, our understanding is that balance due is 556 and some change.So we will pay the 550 and change to close the account and have done with this business.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The technician Adam F[redacted], the owner's son, was...
informed of the insurance quote amount and never provided an alternative quote. It is untrue that we received any quote beyond an initial verbal quote of "a couple hundred bucks." The bill amount came as a total shock to both of us.The whole 7 months experience from the initial failure to find the leak below the toilet (and miss-diagnose problem, causing delay and unnecessary work) thru the multiple times I had to chase after Adam to get the job completed was very frustrating.As we explained in our bureau complaint there is still a problem. We are worried that the job was not even done right since there is a recurring brown stain appearing on top of the linoleum around the base of the toilet.Again, it is not true that we received a quote from Frew. The insurance assessor came to our house and visually saw the floor and full extent of the job to level the floor with concrete etc. and provided a full estimate which was communicated to Adam.
Regards,
[redacted]
I.D. # [redacted]Dear [redacted],The verbal quote given to Mrs. [redacted] was $200.00 to repair the water line leaks. Mrs. [redacted] was told that we could not perform the services needed for the insurance quote given.She insisted that we do the work. Adam suggested that they employ a handyman to perform the drywall and insurance work. She stated she would rather he perform the services.The insurance estimate was $1,970.29.Plumbing water line repairs verbal quote to Mrs. [redacted] $200.00.Outside drain removal and drain capping for new driveway that does not have anything to do with the basement bathroom done on 8/22/16 never paid for. Closet flange replacement in basement not covered by insurance.$142.00 labor$8.50 materials Driveway drain $190.00 labor $15.00 materials Flange replacement$2525.19 total due The total cost of all the above mentioned was $3,327.44. As already stated I discounted, basically I have taken a $801.65 loss. They have to understand that insurance does not cover the plumbing materials or the labor associated with any plumbing installation. Insurance only covers water damage materials and labor.We have received a check for $2,000.00 from the [redacted]. If I add the plumbing labor and materials up they equal $555.50.They owe for the plumbing labor and materials not covered by the insurance.We do warrant our work. We are willing to reset the toilet or figure out what may be causing the stain. We re-installed the existing toilet with new flanges, setting seal and bolts.The toilet is of poor quality, it may be cracked underneath or, the seal may have been compromised by plunging. We will advise and reset at no charge.I will send another plumber not Adam if they wish.Please advise.Sincerely,James *. F[redacted]Master Plumber [redacted]