Lock One Theater

It is my understanding that this issue has been resolved and that the customer has purchased and taken delivery of the vehicle[redacted] ***DirectorSpitzer Management [redacted]

Thankfully the customer was aware that the vehicle was, in fact, a demo and they were made aware of that prior to agreeing to purchase.I will be back in touch with you concerning the warranty after the holiday [redacted] ***Spitzer Management

Dealership attempted to contact customerLeft message but no return call.Tag program was for trucks which dealership no longer has available

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have attached my response to Mr W***'s response and a copy of the cost to repair the vehicle from a local Chevrolet dealer in Florida
Regards,
*** ***

Good Morning,After investigating this complaint I have been advised of the following;Customer called the Spitzer Business Development Center and scheduled appointment to visit the dealership and look at the carThe car was at the dealership for customer to view.Customer went to Spitzer
Chevrolet in *** *** to look at vehicleAfter looking at vehicle, customer advised that he was going to get his wife and would returnCustomer returned to dealership with his wife as he stated he wouldCustomer and wife looked at vehicle, but did not commit to purchasingDid not sign purchase agreementAfter a few days had **ssed, Spitzer Acura in *** *** was in need of used car inventorySince there was no commitment to purchase, Spitzer Chevrolet sold and delivered the car to Spitzer AcuraCustomer then returned to Spitzer Chevy to purchase the car but unfortunately it was now in ***, **.( we frequently move cars from one dealership to another). The car was still available and arrangements were made for Spitzer Chevy to repurchase car from Spitzer AcuraDrivers were sent to retrieve the carCar was then delivered to customerLarry WardDirectorSpitzer Management

The customer originally called about a Silverado pick up truck stock *** that was listed on the internet for $29,He was advised at that time that the truck had already been soldHe then inquired about a Silverado stock *** which was listed for $34, It was
explained to the customer that Chevrolet, at various times, will provide the dealership with extra incentives to assist in selling vehicles that have been in inventory for an excessive period of timeThese vehicles are referred to as "Bonus Tag" vehiclesThe truck with stock *** *** a "Bonus Tag" vehicle which had already been soldStoc* *** will not qualify as a "Bonus Tag" vehicle as it is in the dealership Courtesy Transportation fleet and is not eligible for Chevrolet's "Bonus Tag" vehicle programCustomer put a deposit on stock #16NCwhich was listed at $34,He then called the dealership back and wanted to purchas* *** for $29,He was advised that stock *** due to NOT being a "Bonus Tag" truck thus having NO additional factory incentive money, that the price would be $34,977.00.Customer was advised that if and when Chevrolet was to release additional "Bonus Tags" that he would be notifiedAs of this writing, Chevrolet has not issued any additional "Bonus Tags".*** ***DirectorSpitzer Management

Tell us why here...At time of write up customers are informed of diagnoses charges, *** was made aware of these chargesHe did inform us that he had an extended warranty, which did not cover the repairs neededI did inform *** I would see what I could to offer assistance for the
repairs needed on his vehicleI did not at any time call his vehicle junkAt this time we would like to repair his vehicle with no additional charges to make *** happyPlease have him reach out to our service manager B*** ***k to get this matter taken care ofThank you for your time,*** ***General Manager, Spitzer Chevrolet North Canton

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complain* ** ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business would not follow through with the deal that their sales associate and manager agreed uponI would not do business with this dealership if it meant I would have to walk everywhereThey made no further attempts to make the same dealI offered to take another vehicle for the same price, they would not do itI have no desire to purchase a truck from them or any other Spitzer Chevrolet in the futureI was flexible, and they were notI just want to ward off anyone else who would expect professionalism.
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

I spoke with *** the reason the payments can't be the same is due to the fact that General Motors ended the lease Nameplate rebate that was available in April when the customers were here and quoted a payment in the 270"sIt was a $2,rebateThey no longer have that rebate available in
May*** from our business development center never told the customers that their payment would be the same, she informed them the vehicle they had looked at was still availableI offered to further discount the vehicle to try and help them out further however she said they were waiting on some quotes from their local dealers and would possible call me back to see what we can do after they get some numbers

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

As Ms*** has stated, she purchased the vehicle 6/4/and was provided a day mile warrantyThe car had been inspected by a certified technician at Spitzer ChevroletIt appears that this issue appears only when the vehicle fuel tank is fullUsed car fuel tanks are, typically, not
full of fuel when being inspectedThe tech would have no way of knowing if the car had an issue since the fuel tank was not full.We nor Ms*** would have no positive way of knowing if the condition existed when the vehicle was sent to herIt appears that her first contact with the dealership was in September, 2016, months after taking deliveryHer letter to Chris J***, the General Manager at Spitzer Chevrolet, is dated November 10, Both dates far exceed the day, mile warranty. TSB #*** (Technical Service Bulletin) is dated August 13, Under the paragraph "Special Coverage Adjustment" it states "This special coverage covers the condition described above for a period of years or 100,miles, whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownershipMs***'s vehicle exceeds these limitsI have a copy of the TSB in my possessionIf you would like to review it, please provide me a fax or email addressIt appears that the quotes that Ms*** has received are for replacing both fuel tanks and other items that may not be required per the bulletinitems would only need replacing on less than 30% of the vehicles and one item only needs replacing on 25% of the vehicles involvedIf her vehicle would require all the components per the TSB, the repair should cost approximate $3000.00.Ms*** has had conversation with MrJ*** and has been denied any assistance due to the time that lapsed between her taking delivery and her notifying Spitzer Chevrolet of the issueThe vehicle had exceeded the Day/ Mile limits of the warranty she was provided at time of purchase.Ms*** states in her letter that she was advised by General Motors that "this was a dealership issue and the dealership should work with me towards a resolution"Obviously, this is NOT a dealership issue, but a manufacturer's issue.I would like to know the name and phone number of the person Ms*** had conversation with at General MotorsTypically the people at GM do not make such statements, especially when the problem was a manufacturing issueI would like to discuss the comment with our local GM Representative.Larry W***Director ofManagement ServicesSpitzer Management

I spoke to the customer, he said he will be sending me over a copy of the bill that he paid and we would see what we could reimburse him. To date I have not gotten the bill from the customer.thanks[redacted]

Thankfully the customer was aware that the vehicle was, in fact, a demo and they were made aware of that prior to agreeing to purchase.I will be back in touch with you concerning the warranty after the holiday. [redacted]Spitzer Management

It is my understanding that this issue has been resolved and that the customer has purchased and taken delivery of the vehicle.[redacted]DirectorSpitzer Management[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Here in is the full report of what took place.I stopped in to view car which was on the lot Wednesday evening, Feb 10th. I spoke with salesman Brian and verbally scheduled an appointment for Sat at noon. I was in the area and decided to stop in earlier on Friday Feb 12th because we wanted to purchase the car. I called ahead to give salesman a heads up I was coming and found out Brian was off on Friday. They transferred me to Kent Smith who stated that when I stop in I can speak with him. Kent calls me back 10 minutes later and states that the car was sold that morning. I was already in the area so I stopped to confirm the car was sold. Spoke with another salesman on the lot and he expressed the same thing but stated that they had moved it to another warehouse and wasn't sure if car was officially sold. I stated I was interested and wanted to purchase if I could and he went inside to confirm. He came out and stated that the car was sold. This raised a lot more suspicions and so we went online to check to see if the car was sold online. The car was still listed and actually listed for $700 less then what it was listed Wed evening when I first stopped in. We decided to inquire online to ensure the car was indeed sold. Upon speaking again to the dealership and asking about the same car 2011 prius they informed us that the car was available and we scheduled another appointment to test drive it on Sat Feb 13 at 10:30 a.m. Online we spoke with Nicole C[redacted] (full message attached) and she scheduled our appointment with JR S[redacted] and sent us a confirmation email (see attached). When we arrived at the dealership, we briefly met JR and he turned us over to Kent S[redacted] who again stated that the car was sold and not on location. After showing documentation (online messages and sale listing and price of car) he then stated the status of the car. He informed us that the car was sold to a dealership in ** and that they could have the car back to the location later on that evening. It did not work for us to come back that evening so we made a deposit on the car and scheduled the test drive for Monday Feb 15 at 3:00 pm. Upon returning again on Monday, everything was finalized and the car we inquired about was purchased. Questions I need answered:Why if the first test drive was scheduled for Sat was the car sold to another dealership??? If a customer is interested in a car it doesn't make any sense to sell it or transfer it to another dealership?? Secondly, when we inquired online we again were told that the car is available for test drive upon which the car was not on location when we arrived at 10:30 am which our appointment was scheduled for? We were told the earliest it could be there was 3-4:00pm. We were told the car was in **, not sure if it was or not. Why were we lied to again the second time as my wife never even seen the car up until this point. The only time I seen the car was upon my first visit when I stopped in announced, Wed Feb 10th.We were continually lied too as customers? Why continue to lie and state that the car is available online and available for a test drive when it wasn't even on location?
Regards,
[redacted]

Vehicle has been to dealership one time for windshield wiper replacement.I have spoken to the General Manager, Service Manager and salesman concerning the dent in bumper. All state that dent was not there at time of delivery. As customer stated, he took vehicle to dealership 5 weeks after taking...

delivery to point out dent.If the customer would like to purchase a new bumper in lieu of referring to his insurance, Spitzer Autoworld parts department will sell him a bumper at dealer cost and install it at no cost.[redacted] DirectorSpitzer Management[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]