Locke-Neosho Abstracts Inc

We submitted a response through the login of *** on May 4thI am not sure why it did not track or the register in this systemBelow is the response that was submitted:
In response to Ms *** concernsWe understand with the
delay and miscommunications on behalf of
SandraHowever vehilce status was communicated to
Mr *** who dropped the vehicle off as he insisted that we follow up with himAt drop off we let Mr *** know that it could be a day or two before we got a chance to look at
the vehicle due to being backed up in the shopBecause of the time delay we
put Mr *** in a rental vehicle at no costAgain when Mr *** dropped off the
vehicle he requested that we update him so initially Sandra was communicating
with himMs *** did make a call to Sandra about communicating with her not Mr *** and we did have a conversation with Sandra about follow up and
communication VIA email The system that the advisors use only accepts
capital letters and Sandra neglected to take off the caps lock when responding
to Ms***We apologized for this. In reference to CarlosHe is the Service Director not the
Service Manager which was explained by Chris with Nissan consumer affairsAs a
Director Carlos holds the highest position in the Service Department as both
Chris and Carlos had explained He at no time made any threats, but only
offered to deliver the vehicle personally to meet the demands Ms *** had
requestedDelivering vehicles is not a common practice at our dealership hence
the reason for providing rental vehiclesMs *** was not billed for any of
the work completed on the vehicle
The gear was sticking when the porter pulled up in the
vehicle this was due to a combination of soda that was spilt on the shifter prior to drop off at our locationl and
needing some lubrication due to useWe
pulled the consul, cleaned it and put lube on at no cost to Ms***
All work was completed and the vehicle was picked up earlier
today (May 4th) at no cost to Ms ***In addition she was given a Nissan Altima for
days while her vehicle was being worked on at no cost to her
We apologize for any miscommunication that occurred during
this processAs Ms *** has her car and was not billed for any services we
are considering this matter closed
Warm Regards,
David M***
Owner Loyalty Manager
McDavid Nissan

Good afternoon, The initial application we had looked promising for contract. However when submitted to the bank, they pulled a different bureau and they didn't see enough credit history. Despite that I currently have our Sales Manager reaching out to Ms [redacted] to see what we can do to help her out...

with getting her into a vehicle. I have requested that they do as much as they can before Ms [redacted] is brought in so she doesn't make a wasted trip. Also I have also made him aware of the request to see if there can be a credit made in the sale for her time and multiple trips. Sincerely, David [redacted]Owner Loyalty Manager

I will pull the car deal for Mr [redacted] and verify if the we owe agreement has tires on it to be replaced, this form must be signed by the sales manager and the customer. If this has been done I will be glad to reimburse Mr [redacted] for the tires he purchased with proof of purchase...

(receipt).Reg[redacted]s,Bobby W[redacted]

Sent: Tuesday, February 09, 2016 9:27 AM To: drteam <[email protected]> Subject: case # [redacted]   My apologies for the late response reg[redacted]ing this case. Attached are all the documents my office personnel has sent to [redacted], due to the amount of the refund we are waiting on [redacted] to...

approve. Once [redacted] gives us the approval the cancellation process will be completed  and the funds will be dispersed. Sorry for the delay unfortunately this process takes 8-10 weeks.   Reg[redacted]s,   Bobby W[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.Please note, a current solution to resolve this matter is to speak with company representative regarding mcdavid service department customer and my experience/encounter with this department.

Called [redacted] this morning to talk about her experience. I apologized for the lack of service she received when she visited to fix her plates as well as for the mix up on the plates and paperwork when she originally purchased the vehicle. We have filed the paperwork and ordered the new plates at...

our expense and they will be ready in the afternoon of 9/29. We offered to mail them, [redacted] preferred to pick them up. [redacted] seemed satisfied with the resolution.  For any further questions or concerns please feel free to contact me, Sincerely, [redacted] Owner Loyalty Manager

We apologize for the inconveniences you experienced with your last visit and the poor communication you recieved. We would be more then happy to look at your vehicle to take a look at your concerns. We will assign a different advisor when you come in. Due to the recent floods we are backed up in the shop and it may take a day or two to be looked at, however we will provide a loaner vehicle and get the vehicle to the front of the work list. You may call me directly to set up an appointement or stop by at your convenience. Sincerely, David M[redacted]Owner Loyalty Manager[redacted]

I just spoke with [redacted] and apologized for the incovenience of coming out.  I explained the pre-approval process and how it works as well to clear up any miscommunications. I have addressed the sales rep and explained the process to him as well so he is more...

educated on how the pre-approval process works. Again we apologize for any miscommunication and look forward to serving you in the future should your purchasing status change.  Sincerely,  [redacted]

We are currently working through Ms [redacted] concerns. The General Sales Manager is currently in contact with corporate Nissan and Ms [redacted] to resolve and address Ms [redacted] concerns. We should hopefully have a resolution for Ms [redacted] by end of business today. I will update with a final solution...

when all parties have been contacted and a resolution has been agreed upon.  Sincerely, David M[redacted] Owner Loyalty Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
This process was started 6/12/2015. They are pass the 8-10 weeks.
Reg[redacted]s,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10605735, and have determined that this proposed action would not resolve my complaint.  
There is no way I am taking my car back to this dealership. I will not put myself in a position to be lied to any more, intimidated or have even more damage done to my car. Like I was told before, I would like to take my car to another Nissan dealership and David McDavid Nissan or Nissan corporate cover the cost of the diagnosis and any damage that you caused my car. My car has never made the noises before it was in your possession and I am not confident in the fact that you will fix it or make some other part of my car worse than it was before. Taking it to a different service advisor would be the same as taking it back to Sandra. There is a lack of professional training throughout this facility so it wouldn't matter what other advisor would be handling my situation. I will not go back to this dealership.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Mr. [redacted] I will get with the accounting department to check on the status of your refund and to ensure your faxed paperwork was received. I will give you a call this afternoon once I get all the information. Typically it does take 10-12 weeks to get the refund. I will get with accounting and have...

them request that your refund be expedited as quickly as possible.  Feel free to reach out to me with any additional questions, otherwise you will hear from me this afternoon.  David [redacted] Owner Loyalty Manager[redacted]

Called and left [redacted] a message today to bring the vehicle in. We will have our Service Manager [redacted] do a ride along to help identify [redacted] concerns and get them addressed with respect to the RPM needle jumping and the noise in the engine.  In looking at the notes for the service...

advisor the tires were not rotated as the tread didn't deam necessary. This will be checked and can be completed if it is needed.  Warm Regards [redacted]   [redacted]