We apologize for the inconveniences you experienced with your last visit and the poor communication you recievedWe would be more then happy to look at your vehicle to take a look at your concernsWe will assign a different advisor when you come inDue to the recent floods we are backed up in the shop and it may take a day or two to be looked at, however we will provide a loaner vehicle and get the vehicle to the front of the work listYou may call me directly to set up an appointement or stop by at your convenienceSincerely, David M [redacted] Owner Loyalty Manager [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.Please note, a current solution to resolve this matter is to speak with company representative regarding mcdavid service department customer and my experience/encounter with this department
I just spoke with [redacted] and apologized for the incovenience of coming out. I explained the pre-approval process and how it works as well to clear up any miscommunications. I have addressed the sales rep and explained the process to him as well so he is more... educated on how the pre-approval process works. Again we apologize for any miscommunication and look forward to serving you in the future should your purchasing status change. Sincerely, [redacted]
Called and left [redacted] a message today to bring the vehicle inWe will have our Service Manager [redacted] do a ride along to help identify [redacted] concerns and get them addressed with respect to the RPM needle jumping and the noise in the engine In looking at the notes for the service advisor the tires were not rotated as the tread didn't deam necessaryThis will be checked and can be completed if it is needed Warm Regards [redacted] [redacted]
We apologize for the inconveniences you experienced with your last visit and the poor communication you recievedWe would be more then happy to look at your vehicle to take a look at your concernsWe will assign a different advisor when you come inDue to the recent floods we are backed up in the shop and it may take a day or two to be looked at, however we will provide a loaner vehicle and get the vehicle to the front of the work listYou may call me directly to set up an appointement or stop by at your convenienceSincerely, David M [redacted] Owner Loyalty Manager [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.Please note, a current solution to resolve this matter is to speak with company representative regarding mcdavid service department customer and my experience/encounter with this department
I just spoke with [redacted] and apologized for the incovenience of coming out. I explained the pre-approval process and how it works as well to clear up any miscommunications. I have addressed the sales rep and explained the process to him as well so he is more... educated on how the pre-approval process works. Again we apologize for any miscommunication and look forward to serving you in the future should your purchasing status change. Sincerely, [redacted]
Called and left [redacted] a message today to bring the vehicle inWe will have our Service Manager [redacted] do a ride along to help identify [redacted] concerns and get them addressed with respect to the RPM needle jumping and the noise in the engine In looking at the notes for the service advisor the tires were not rotated as the tread didn't deam necessaryThis will be checked and can be completed if it is needed Warm Regards [redacted] [redacted]