Here is the summary:The gift card should have been processed during the week on May 30th We had a change in our vendor which delayed the distribution of cards The customer did inquire about the gift card to Wiley on multiple occasions.On June 7th, we felt the customer had waited long enough and emailed her an [redacted] gift card On June 15th, the new vendor caught up and sent the customer an additional gift card.Customer Service is following up with the customer as a courtesy She should have received two gift cards from Wiley by this time so we are considering the case closed
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** **
Here is the summary:The gift card should have been processed during the week on May 30th. We had a change in our vendor which delayed the distribution of cards. The customer did inquire about the gift card to Wiley on multiple occasions.On June 7th, we felt the customer had waited...
long enough and emailed her an [redacted] gift card. On June 15th, the new vendor caught up and sent the customer an additional gift card.Customer Service is following up with the customer as a courtesy. She should have received two gift cards from Wiley by this time so we are considering the case closed.
Here is the summary:The gift card should have been processed during the week on May 30th We had a change in our vendor which delayed the distribution of cards The customer did inquire about the gift card to Wiley on multiple occasions.On June 7th, we felt the customer had waited long enough and emailed her an [redacted] gift card On June 15th, the new vendor caught up and sent the customer an additional gift card.Customer Service is following up with the customer as a courtesy She should have received two gift cards from Wiley by this time so we are considering the case closed
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** **
Here is the summary:The gift card should have been processed during the week on May 30th. We had a change in our vendor which delayed the distribution of cards. The customer did inquire about the gift card to Wiley on multiple occasions.On June 7th, we felt the customer had waited...
long enough and emailed her an [redacted] gift card. On June 15th, the new vendor caught up and sent the customer an additional gift card.Customer Service is following up with the customer as a courtesy. She should have received two gift cards from Wiley by this time so we are considering the case closed.