Lockhart's Auto Repair, Inc

Dear Revdex.com:This is in response to the ID Number #***Thank you for giving me the opportunity to addressthis issue.The customer came into the garage for spark plugs and an oil changeWhen given the quote we wereunder the understanding that she had the spark plugsThe estimate
was for hour labor @ $55.00rate to change plugs and $for the oil changeWe gave her a reduced price on the partsand laborPlugs and the wires would have cost $and we did not charge full price for the extralabor involved with changing the wires.When the car was dropped off the customer didn’t supply the plugsWhen the plugs were beingchanged the wire were found to be burnt upon removal of themThey were not able to be reinstalled.The car was rendered un-drivable without new wiresThe mechanic installed new wires at cost to makethe care mobile.When the customer came into the office we explained to her that the wires had to be replaced or thecar was not drivableWe offered to show her the burnt wires, to prove that the repair was necessary.She denied needing to see them.The customer did stated that we should have called her prior to the repair, that she would not haverepaired the vehicleIf the call would have been made to the customer, this would have resulted inadditional cost, do the vehicle needing to be towed from our location.If the customer is unsatisfied with the repairs, that were necessaryShe can bring the vehicle back forremoval of the spark plug wires, and have the vehicle towed from our shop, and I will return the $56.00.am sorry the customer is unsatisfied with our repair facility, we strive to make sure customers havesafe reliable vehicles.Sincerely:*** ***