Locksmith Experts, LLC

Hi, [redacted] Thanks for posting on the Revdex.com websiteWe have spoken to you and as you are aware, we have refunded your card ending in the amount that you agreed toThe total refund is $As we said to you in our last conversation, your bank has up to days to post the funds back to your account

Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ Ms [redacted] , thank you for voicing your opinion in this forumI would like to take this opportunity to respond to your concerns one at a timeOur dispatch team quotes a service fee between $and $and a minimum labor charge of $ These quotes are not a reflection of the final priceThe technician, upon arrival, assesses the work required to complete the job and charges accordinglyOnce the technician is on site, price is discussed with the customer, and only after we have a signed invoice with an agreed-upon price, des the tech complete the requested servicesOnce a technician arrives to the job site, the only financial responsibility you are responsible for is the service fee I also want to speak a bit about your perception of the level of difficulty for unlocking a carI am glad that you feel that wayIt means that we have done our job as a company in providing adequate training to our lockout technicians or have secured technicians who already possess adequate trainingHowever, our technicians go through extensive training before they are allowed in the fieldFor a lockout technician, the training culminates with a supervised lockout exercise consisting of locked vehicles of differing makes and models that must be unlocked in under six minutesAfter such training and experience in the field, it is understandable that our techs make the job look easyI assure you that when any lock is in the locked position, it is not easy to unlock it without a keyAs we continue to exploit weaknesses in locks to serve our customers' needs, lock manufacturers consult with locksmiths in order to make it even more difficult to gain access without a keyOur skill sets fill a niche in our marketplace and our technicians price our services accordingly Ms [redacted] , please contact us at any timeWe have managerial promo codes available for repeat customer that do not expire for discounts up to 50%Thank you again for sharing your thoughtsI look forward to speaking with you in the future Initial Consumer Rebuttal / [redacted] (1500, 6, 2015/06/23) */

Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ Ms [redacted] , thank you for bringing this matter to our attention on this public forumI would first like to address the claim that we quoted you $on the phone and/or on our websiteLocksmith Experts dispatchers and websites do not list or quote final pricesEvery job presents a unique challenge and our dispatch team does not have the ability to quote flat pricing ahead of timeAdditionally, Locksmith Experts has more technicians in our service areas than any other companyAs such, we provide referral services for other companies' spill-overIf another company quoted you $and you can provide us a record of a quote, we will happily refund you the difference Secondly, I have researched your claim about an accidental over-charge of one other credit/debit cards you presented to our technicianWe show two charges both of which are for $I am including the information from our merchant account belowIf you believe any of these is an error, please call me directly at XXX-XXX-XXXX to discuss the discrepancies CARD 1: Order Results Profile Name: LOCKSMITH EXPERTS Transaction ID: XXXXXXA15-ACXXXXXD-23DA-41E1-8B29-6DXXXXXXXXXD Date/Time: 12/05/12:39:PM Transaction Type: SALE Approval Message: APPROVAL Approval Code: XXXXXX Order Section Card Number : [redacted] Amount : $50.00USD Sales Tax : $0.00USD Invoice Number : XXXXXX Get Token : N CARD 2: Order Results Profile Name: LOCKSMITH EXPERTS Transaction ID: XXXXXXA14- [redacted] Date/Time: 12/05/12:41:PM Transaction Type: SALE Approval Message: APPROVAL Approval Code: XXXXXX Order Section Card Number : [redacted] Amount : $50.00USD Sales Tax : $0.00USD Invoice Number : XXXXXX Get Token : N

Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ Mr [redacted] It is very unfortunate that you have chosen to take this opportunity to besmirch Locksmith ExpertsWe provided you with timely service, efficient technical expertise, and gracious discountsI am shocked that you are dissatisfied and am confused by your actionsYour complaint is vindictive and completely false [redacted] was the technician who unlocked your vehicleHe received your work order from my dispatchers and called you informing you of his estimated time of arrivalHe did not discuss pricing over the phone because you did not ask for pricingFurthermore, we do not quote final prices over the phone because of unknown variables that can affect the final pricePerhaps you spoke with more than one company when ordering your serviceNevertheless, upon arrival, he discussed the price, filled out an invoice with the EXACT price of the lockout serviceWe have very strict rules regarding this matterWe never begin any services until we have a completed and signed invoiceYou were in a parking lot at [redacted] in [redacted] which is very well lit - even behind the building next to [redacted] where you were parkedIn addition to the ample lighting, [redacted] turned his cell phone flashlight on to make sure that you could both clearly see the invoiceYou said that you had full coverage insurance and he subsequently explained the procedure for reimbursement from your insurance company [redacted] took a photo of your ID, your license plate, and had you sign our invoice with the total amount CLEARLY PRINTED on your invoiceYou signed and dated the invoiceThen he completed the lockoutDue to his extensive training, [redacted] was able to perform the service efficiently so that you could be on your way as quickly as possibleAdditionally, he waived the credit processing fee for you as a favorAfter you signed your name again on his credit processing app on his smartphone, which further verifies your acceptance of the charges and willingness to pay, you jokingly said you would dispute the charges [redacted] explained to you that it was not funny and that to proceed that way was fraud and your bank may prosecute you for doing soAbout minutes later, my dispatchers informed me that you had called and said that you were going to dispute the chargesI requested that the tech send in the pictures of your signed invoice, your ID, and you license plateUpon receiving the proof, as well as listening to the recorded calls, my office spoke with you again explaining that we have all of the reference material proving your consent and that to defraud your bank and/or your insurance company is illegal and you may be prosecuted by them for doing soIn summary, your complaint is dishonestYou had no problems getting in touch with my office, you knowingly are trying to discredit my company without cause, and you are trying to defraud your bank and/or your insurance companyI can furnish the Revdex.com with all of the pictures of your signature on the invoice with the date and total clearly printed, your signature on the mobile phone credit app, the recorded phone call conversations, your ID, and your license plateIf you continue to attempt to commit fraud I will bear witness and help prosecute you and cooperate with law enforcement as neededI suggest that you not proceed down this illegal and immoral road

Initial Business Response / [redacted] (1000, 7, 2015/12/02) */ Ms [redacted] , thanks for choosing the Revdex.com as a forum through which to voice your concernsAs you indicated, we have spoke with you on numerous occasionsI will post the details of our communications below Nov 10:- Locksmith Experts received a service request from a contracted locksmith referral service Nov 12:- Locksmith Experts tech arrived to Ms [redacted] location Nov 12:- Technician informed customer that we need a dealer key to complete the serviceCustomer gave tech $deposit for parts which include a key code and key blank and key cutsTech was to get parts, return to customer location to complete programming and collect balance remainder of $ Nov 13:- Technician purchased key and key code from dealer for approximately $ Nov 14:- Technician spoke with customer to schedule job completion Nov 17:- Technician informed L.Eoffice that customer requested discount after having agreed upon a priceDue to parts cost we were unable to extend additional discount Nov 18:- L.Eoffice spoke with referral company office to request better referral rate in order to satisfy customer discount requestReferral rate exception was not granted and we were unable to lower the previously agreed-upon priceMs [redacted] expected a discount because she had to wait for serviceOur technician was in contact with her about the schedule and followed our communication protocolsNo discount was warranted Nov 19:- Customer did not answer technician attempts to call for service completion Nov 22:- Technician informed L.Ethat customer was in the process of moving and customer would call technician back to schedule job completion Nov 09:- Customer not answering technician Nov 13:- Customer not answering technician Nov 09:- Customer not answering technician Nov 15:- Technician spoke with customer to schedule service completionCustomer requested a full refundTechnician explained that we cannot issue refund because we purchased dealer keys, ordered a key code, cut the keys, and they are ready to be programmedThe keys, once cut, cannot be returned to Ford Motor Company or their affiliate dealershipsTechnician offered to just give the keys to customer and not charge additional money for programmingThe customer could then utilize any other service provider she chose to complete programming Customer spoke with Referral Company about refundThey explained the situation and reiterated that we will give her the keys and she can get programming elsewhere if she choosesCustomer agreed and said she would contact technician to schedule key delivery Nov 17:- Customer again asked for refund, Tech again explained that we cannot issue refund and customer said she would call Nov to schedule key delivery Nov 09:- L.Efollowed up with tech to ask for key delivery scheduleTech had not yet heard from customer Nov 18:- L.Etechnician called customerMs [redacted] again requested a full refundShe stated to technician that she had already received keys from another service provider and has no need for our keysTechnician stated again that we cannot provide a refund and that she can have her keys whenever she chooses and he would deliver to her locationTech explained that she could use the key as a spare to gain entry to the vehicle in a lockout situation, or if she again lost her keys she would have a key already cut and would only need programming for the key to start her carHe stated that the key has been properly cut and will work in all locks, including the ignition, and the only function it will not perform is starting the carCustomer agreed for key delivery, but said she was busy and would have to schedule delivery Nov Nov 14:- L.Eoffice received email from MO Attorney General Office Nov 12:- L.Einformed technician to cease all attempts to contact customer Nov 14:- L.Eoffice investigation into Ms [redacted] service requestL.Eoffice verified with technician that he indeed still has customer key and will deliver it upon customer request at her chosen location, date, and time As you can see, we made every attempt possible to satisfy Ms [redacted] ' service requestWe are still in possession of her keyIt is cut and she can have the key as a spareWe are also prepared to complete the service and program the key, however at this point it is doubtful that Ms [redacted] would agree to complete the original service she requestedWe have already spent hours of time attempting to contact Ms [redacted] , our technician has driven back and forth several times for Ms [redacted] , and we have spent money on the key code and key from Ford Motor Company and can not be refundedWe will not charge Ms [redacted] additional service fees for our return trip and only wish to deliver Ms [redacted] the key to her vehicle as agreed previously

Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com Thank you for bringing this to our attentionPlease call our main office and use extension to reach me directlyI will look into your service callWe have several different service fees ranging from $to $If you were quoted $and were charged $29, we will be happy to issue you a refund for the differenceI look forward to hearing from you soon to resolve the issue

Hello, Mr***, thank you for sharing your complaintThe job description you are sharing sounds very uncharacteristic of not only our pricing matrix but more importantly our customer service protocolsOur managers and dispatchers do not yell at customers, do not berate customers, and definitely
do not call customers namesAll of our service calls are recordedI would like the opportunity to speak with you to acquire more details about your jobI will use the information to investigate your claim, look up the call recordings, and speak tot he technicians and managers associated with your service requestAfterwards,I can speak to you knowledgeably about how to proceedIf you are entitled to a refund and or apology I will do so myselfI take great pride in our customer service and want to take responsibility for your negative experience if in fact someone from my company treated you this wayI have looked up your name in our system and was unable to find your jobPlease call me so that I can look into this matter personallyYou can send your information to ***@gmail.com and I will personally contact youI look forward to hearing from you soon

Thank you for sharing your concerns with the Revdex.comPlease email us a copy of your invoice/receiptIf the total at the bottom is different than your total charge, we will refund you the difference

Initial Business Response /* (1000, 5, 2015/06/16) */
Ms***, your mother recently submitted a concern regarding your Dodge Neon in this forumLocksmith Experts has already submitted a response I will copy and paste our response to the Revdex.com:
Ms***, thank you for taking the time to
voice your frustration on this forumI am aware of your particular job and am as frustrated as you areYou have Dodge Neon and were the victim of vandalismUnfortunately, the vandals broke electronics in your vehicle that are tied in to the immobiliser of your ignitionThe unit they broke is the antenna ring connected to a Chrysler SKIM moduleWe received the incorrect part from our supplier the first timeTwo days later we received the replacement part and sent another technician to install and reprogram your immobiliserWe were helping to diagnose and mitigate the problem with your immobiliser but have been thus far unsuccessfulWe can continue to explore and try additional remedies, or we can refund you the original $you paidI would like the opportunity to continue to try to fix your vehicle, however I understand if you would instead prefer a refundI look forward to speaking with you further regardless of the decision you make
You voiced an additional concern about the immobilizer system in your vehicleWe did not cut or alter the wiring in your immobilizer/ignition systemAdditionally, it is my understanding from your submission that you prefer a refundI would rather continue to try to fix your problem, however I respect your decisionPlease contact us to arrange the details of the refundThank you again for voicing your concerns and I am sorry that you were the victim of knuckleheads who tried to steal and vandalize your car

Complaint: ***
I am rejecting this response because:
I am unable to give a copy of a receipt
I never receivedI would like a copy of my receiptI have a bank statement that indicates that the amount charged was $not the $that was quotedI will forward this info to the Revdex.com
Sincerely,
*** ***

Contact Name and Title: *** ***
Contact Phone: *** ***
Contact Email: ***@gmail.com
Hello, Mr***Thank you for sharing your concernsOur technician tried to open your door several different ways but after being unable to open it his only option was to drill the
lockSometimes this is the only method we have to gain access to a property without using a keyWe always try several different options first and drill only if we have no other methods to gain entryBy the way, we had a much better Revdex.com rating until we withdrew our company from their accreditation processAfter we withdrew from their program, they lowered our rating to an FFor this and other reasons we will no longer seek Revdex.com accreditationThey site complaints as a reason for the rating, but we have served over 40,customers so complaints is something we can't avoidIf you look up other companies with so many customers, you will see that they have hundreds even Also, they site a pattern of complaintsWe addressed the pattern of complaints and actually had a meeting with them about itWe spent a lot of time with the BB but when we withdrew our account and aren't renewing our subscription money, they gave us an FThe Revdex.com is not everything they appear to beIf you wish to discuss your service request further or have any additional questions, please cal *** and select extension *** ** ***We will gladly discuss any questions you have

Initial Business Response /* (1000, 5, 2015/06/12) */
Ms***, thank you for taking the time to voice your frustration on this forumI am aware of your particular job and am as frustrated as you areYou have Dodge Neon and were the victim of vandalismUnfortunately, the vandals broke
electronics in your vehicle that are tied in to the immobiliser of your ignitionThe unit they broke is the antenna ring connected to a Chrysler SKIM moduleWe received the incorrect part from our supplier the first timeTwo days later we received the replacement part and sent another technician to install and reprogram your immobiliserWe were helping to diagnose and mitigate the problem with your immobiliser but have been thus far unsuccessfulWe can continue to explore and try additional remedies, or we can refund you the original $you paidI would like the opportunity to continue to try to fix your vehicle, however I understand if you would instead prefer a refundI look forward to speaking with you further regardless of the decision you make

Hello Ms***Thank you for sharing your concerns in this public forumOn February we serviced the ignition lock cylinder on your TrailblazerWe spoke to you again due to your inquiry on March After hearing your issue with your vehicle we determined that it did not
arise from the ignition lock cylinder and that you had additional mechanical issues beyond the scope fo the original work we performedWe offered to look at your vehicle for free to diagnose the problem and offer in-house repairs if needed, and to recruit additional help from a mechanic if the scope was beyond our sphere of knowledgeYou refused to offer to have us look at it for free and instead became abusive to our dispatch team as well as the technician and even started yelling at management when we offered to help you for freeAt this time we are at a standstillOur offer still stands - If you would like to bring the vehicle to our shop, we will diagnose the problem for freeIf it requires a mechanic instead of a locksmith, we will have one ready for you to do additional diagnosis free of charge

I want Revdex.com to know that the company has come out and resolved the complaint. I am satisfied with their work and all is settled. Thank you

Initial Business Response /* (1000, 5, 2015/10/02) */
Hello, Ms***Thank you for bringing this matter to my attentionThe situation you are describing is very unusual and I would like to take care of it right awayIn general, the only time my company reaches out to customers is to follow-up
on an incomplete job or to set appointments for future servicesI'm am not certain that it is my company sending you SMS messages and phone callsYou may have called another company who referred the job to us and they may have a question for youRegardless of the who is making the calls, I know you want them to stop and I will make sure that it does indeed stopPlease call XXX-XXX-XXXX and ask for the ownerMy dispatch team will connect the call to me and I will look into the matter personallyWithout additional information, such as your phone number, I cannot do a thorough investigationI look forward to hearing from you and will do my best to personally resolve the matter immediately

Final Consumer Response /* (5200, 13, 2015/10/23) */

We do not respond t Revdex.com complaints except to inform anyone reading this that the Revdex.com is a pay-to-play scamHere's some more info on why the Revdex.com is a
scam:***
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Initial Business Response /* (1000, 7, 2015/10/30) */
Hello, Ms***Thank you for communicating your concernsI have read your complaints and appreciate the opportunity to address each of them
When you called our dispatch team to order service, they explained that we have a service fee, and
that the starting prices for automotive key origination is $They also said that when the technician arrives, he will run your VIN and explain the final price before beginning his workOnce you agreed to the service and signed an invoice authorizing such work, the technician commenced ordering key codes and cutting keysOur dispatchers do not quote prices over the phone for several reasonsFirst of all, they are not technicians and do not have the technical experience to understand the details of every service we provide - nor do I want them toOur services require a level of training not suitable for dispatchersThe technicians encounter challenges in the field that vary from job to jobThat is why we have a very low service feeWhen the technician arrives, they assess the job and attach a priceOnly after you have agreed and signed an authorization do they begin to work
Secondly, we cannot guess whether or not you have installed an aftermarket radio, or alarm, or RKE system, or have had an immobilizer bypass, have blown OBDfuses, or the 100s of other factors that can interfere with the programming of your particular vehicle's immobilizer systemMost of the time, the problems only manifest once the technicians enter into programming modeYour vehicle can run without any problems, but when you lose your keys and we begin to program the vehicle, the problems will affect our ability to program, not your vehicle's ability to run properly before you lost your keysWe are not mind readers and cannot guess ahead of time what may or may not happen once we enter programming modeWhen you install an aftermarket alarm the installation process can interfere with our ability to program the vehicle to accept the new keyDealerships have additional diagnostic tools that can overcome this interferenceThey also incur additional labor costs for the fixSince we had no way to know ahead of time the additional costs associated with performing the service for your vehicle, we deducted this additional labor from your invoiceWe incurred costs for parts including metal keys, transponder keys, and key code and those are the only charges for which you are responsible
I hope this adequately explains our positionIf you have any additional questions or concerns please contact my office and ask for ***

Initial Business Response /* (1000, 5, 2015/06/23) */
Ms. [redacted], thank you for voicing your opinion in this forum. I would like to take this opportunity to respond to your concerns one at a time. Our dispatch team quotes a service fee between $19 and $35 and a minimum labor charge of $35....

These quotes are not a reflection of the final price. The technician, upon arrival, assesses the work required to complete the job and charges accordingly. Once the technician is on site, price is discussed with the customer, and only after we have a signed invoice with an agreed-upon price, des the tech complete the requested services. Once a technician arrives to the job site, the only financial responsibility you are responsible for is the service fee.
I also want to speak a bit about your perception of the level of difficulty for unlocking a car. I am glad that you feel that way. It means that we have done our job as a company in providing adequate training to our lockout technicians or have secured technicians who already possess adequate training. However, our technicians go through extensive training before they are allowed in the field. For a lockout technician, the training culminates with a supervised lockout exercise consisting of 10 locked vehicles of differing makes and models that must be unlocked in under six minutes. After such training and experience in the field, it is understandable that our techs make the job look easy. I assure you that when any lock is in the locked position, it is not easy to unlock it without a key. As we continue to exploit weaknesses in locks to serve our customers' needs, lock manufacturers consult with locksmiths in order to make it even more difficult to gain access without a key. Our skill sets fill a niche in our marketplace and our technicians price our services accordingly.
Ms [redacted], please contact us at any time. We have managerial promo codes available for repeat customer that do not expire for discounts up to 50%. Thank you again for sharing your thoughts. I look forward to speaking with you in the future.
Initial Consumer Rebuttal /* (1500, 6, 2015/06/23) */

Initial Business Response /* (1000, 7, 2015/12/02) */
Ms [redacted], thanks for choosing the Revdex.com as a forum through which to voice your concerns. As you indicated, we have spoke with you on numerous occasions. I will post the details of our communications below.
Nov 11 2015 10:40 - Locksmith...

Experts received a service request from a contracted locksmith referral service.
Nov 11 12:15 - Locksmith Experts tech arrived to Ms [redacted] location
Nov 11 12:35 - Technician informed customer that we need a dealer key to complete the service. Customer gave tech $150 deposit for parts which include a key code and key blank and key cuts.. Tech was to get parts, return to customer location to complete programming and collect balance remainder of $250.
Nov 11 13:45 - Technician purchased key and key code from dealer for approximately $110
Nov 11 14:40 - Technician spoke with customer to schedule job completion
Nov 11 17:45 - Technician informed L.E. office that customer requested discount after having agreed upon a price. Due to parts cost we were unable to extend additional discount.
Nov 11 18:00 - L.E. office spoke with referral company office to request better referral rate in order to satisfy customer discount request. Referral rate exception was not granted and we were unable to lower the previously agreed-upon price. Ms [redacted] expected a discount because she had to wait for service. Our technician was in contact with her about the schedule and followed our communication protocols. No discount was warranted.
Nov 11 19:25 - Customer did not answer technician attempts to call for service completion
Nov 11 22:00 - Technician informed L.E. that customer was in the process of moving and customer would call technician back to schedule job completion.
Nov 12 09:00 - Customer not answering technician
Nov 12 13:00 - Customer not answering technician

Nov 13 09:00 - Customer not answering technician
Nov 13 15:00 - Technician spoke with customer to schedule service completion. Customer requested a full refund. Technician explained that we cannot issue refund because we purchased dealer keys, ordered a key code, cut the keys, and they are ready to be programmed. The keys, once cut, cannot be returned to Ford Motor Company or their affiliate dealerships. Technician offered to just give the keys to customer and not charge additional money for programming. The customer could then utilize any other service provider she chose to complete programming.
Customer spoke with Referral Company about refund. They explained the situation and reiterated that we will give her the keys and she can get programming elsewhere if she chooses. Customer agreed and said she would contact technician to schedule key delivery.
Nov 17 17:20 - Customer again asked for refund, Tech again explained that we cannot issue refund and customer said she would call Nov 18 to schedule key delivery.
Nov 18 09:00 - L.E. followed up with tech to ask for key delivery schedule. Tech had not yet heard from customer.
Nov 18 18:15 - L.E. technician called customer. Ms. [redacted] again requested a full refund. She stated to technician that she had already received keys from another service provider and has no need for our keys. Technician stated again that we cannot provide a refund and that she can have her keys whenever she chooses and he would deliver to her location. Tech explained that she could use the key as a spare to gain entry to the vehicle in a lockout situation, or if she again lost her keys she would have a key already cut and would only need programming for the key to start her car. He stated that the key has been properly cut and will work in all locks, including the ignition, and the only function it will not perform is starting the car. Customer agreed for key delivery, but said she was busy and would have to schedule delivery Nov 19.
Nov 19 14:48 - L.E. office received email from MO Attorney General Office
Nov 20 12:00 - L.E. informed technician to cease all attempts to contact customer.
Nov 27 14:35 - L.E. office investigation into Ms. [redacted] service request. L.E. office verified with technician that he indeed still has customer key and will deliver it upon customer request at her chosen location, date, and time.
As you can see, we made every attempt possible to satisfy Ms. [redacted]' service request. We are still in possession of her key. It is cut and she can have the key as a spare. We are also prepared to complete the service and program the key, however at this point it is doubtful that Ms. [redacted] would agree to complete the original service she requested. We have already spent hours of time attempting to contact Ms. [redacted], our technician has driven back and forth several times for Ms. [redacted], and we have spent money on the key code and key from Ford Motor Company and can not be refunded. We will not charge Ms [redacted] additional service fees for our return trip and only wish to deliver Ms [redacted] the key to her vehicle as agreed previously.