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Loco Construction, Inc.

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Loco Construction, Inc. Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This complaint arose as a result of a miscommunication and misunderstanding on parts of the company and the customer. While the customer was under the impression that they were receiving a free estimate of work to be performed, the company was under the impression that the customer wanted work...

performed and filed them as such. When the two workers visited the customer's property, they reprogrammed the controller and reset the timing for the sprinkler system, i.e., service was provided. The customer was not informed of the flat rate $85 service call charge that applies to all property visits/field work, estimates or otherwise, and this has since been removed from the bill and refunded to the customer as a compromise--more than half of the original billed amount. After the refund of $85.00 (processed 7.8.2016), the customer was only charged $60.00 for the visit and services provided.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Blue Water did a back yard rework of the existing system last year. Reasons the repairs were needed was due to construction that customer had done previously to his back yard by another contractor. Blue Water did major repairs to the customers irrigation system including adding zones needed, moving...

sprinkler heads needed ETC. Blue Water finished the project all work was complete and working fine when final payment was made to our company. The customer called Blue Water asking about some heads that are uncovered and some areas not watering as he said properly 7 months after project was completed and working perfectly. Blue Water cannot control issues to customer system after we leave the property and there are no problems with the work done. This customer has been contacted and spoke with our office we explained to him we have no problem looking at any issues he thinks he has in his yard but there will be charges for a service call to look at system he refused to pay service call so there is nothing we can do without payment. Blue Water has no problem as explained to check system but we cannot service his system without payment. Our company offers quarterly irrigation services to check all customers systems for a flat rate this customer did not sign up. Thank You

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Address: 2808 Backbone Rd, Cabot, Arkansas, United States, 72023-8083

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