Lodi Chrysler Dodge Jeep Ram

Here are the documents you requestedTransmission specialist noticed it doing the same thing I've been complaining about, and Stockton Dodge recommended another transmission flushThey said there was no check engine lightsThey don't know where to start other than doing another flushI just got my car back a few days ago from Stockton dodgeIt was running fine for a few days and now it's back to doing what it was doing beforeI keep paying money and nothing is being fixedI realize that no check engine lights are onHowever it is still throwing funny hard shiftsSomething is not right with the carI will not go back to Lodi Dodge because of how they have treated meStockton Dodge is trying to work with me but it is becoming very costlyThey don't know what else to do eitherThank You for your time [redacted]

On Friday 9-18-I was notified that the dealership I purchased my vehicle at had received the replacement tire and I could bring my car in to have the tire repairedI then brought my vehicle to the lodi cdjr service deptAnd the problem was then solved I no longer hear the noiseThe service I
received was mediocre they didn't even wash the tire they replacedBut it was expected since the employee in the service dept was very rude and did not want to replace the tire I n the first place.I do believe that if I had not contacted the Revdex.com to try to mediate this dilemma the repair may not have happened

I have interviewed both my sales managers and both sales consultants involved in the purchase of Jeep CompassBelow is a chronological list of what transpired and the relevant facts: The *** were in the dealership on three separate occasions looking at, driving and
purchasing the Jeep CompassSunday, 5/3/2015, Monday 5/4/and Tuesday 5/5/15. The vehicle, a Jeep Compass, was the only one we had in stockThey were fully aware of the equipment prior to purchasingMr*** commented to the sales consultant " he didn't know they made vehicles with roll up windows anymore", prior to purchasing. The Jeep, Compass was driven prior to purchase. The customer spoke to the sales manager on Friday after purchasing the Jeep on TuesdayThey stated their unhappiness with the options and wanted to know if they could return the vehicle for a different modelThe sales manager checked the status of the deal and discovered it had already been funded and DMV paperwork processedHe notified the customer they would have to speak to the general sales manager on Monday, since he was off that weekend. The above timeline is accurate based on manager's schedulesOnce DMV paperwork is submitted we cannot unwind the deal, the customer was informed of this. The customer called the general sales manager on MondayGeneral sales manager explained DMV process and that the vehicle would now be considered used, and would lose rebates($2250.00) and depreciationHe offered to take the vehicle in trade and see if he could get a bank to approve itIt was approved, but the bank require additional cash down. Customer was not told to park vehicle until Monday. *** did call us and were completely satisfied with explanationsIn fact, our "Customer Experience Index" is one of the highest of dealers and is currently 100%. The vehicle was delivered after our service/detail was closed for the day on TuesdayWe routinely have the customer bring the vehicle back in for pre-delivery clein these situationsWe are unaware of any paint damage or it would have been repaired. I received a call from Mr*** who left me a messageNote: He is not on the contract, it is solely Mrs***I returned the call immediatelyIt was answered by voice mailI left Mr*** a messageI was gone on vacation, and when I returned there were two messages returning my callI waited for my general sales manager to return from his two days off so I could conference call the customerWe received this complaint before we could conference call back. On the voice mail message from Mr***, he said "he wanted a Renegade" which is smaller not larger than a Compass. The ***'s, in their three visits, drove the vehicle and were completely aware of equipment on the vehicle. Had DMV documents not been processed, we would gladly have unwound the deal and re-contracted them in another vehicleWhy would we want an unhappy customer? Our business practices have been lauded by *** and I was just awarded a second location

Here are the documents you requested. Transmission specialist noticed it doing the same thing I've been complaining about, and Stockton Dodge recommended another transmission flush. They said there was no check engine lights. They don't know where to start other than doing another flush. I just got my car back a few days ago from Stockton dodge. It was running fine for a few days and now it's back to doing what it was doing before. I keep paying money and nothing is being fixed. I realize that no check engine lights are on. However it is still throwing funny hard shifts. Something is not right with the car. I will not go back to Lodi Dodge because of how they have treated me. Stockton Dodge is trying to work with me but it is becoming very costly. They don't know what else to do either. Thank You for your time. [redacted]

Business states that they have reviewed documents provided. Consumer initially requested a transmission flush and one was provided. Some time later consumer informed business of the shifting issues. Technician made an attempt to identify the issues but was not successful. Based on the consumer rebuttal it looks like Stockton Dodge is having the same problem. Unfortunately, business could no longer assist customer as all services paid for were rendered. There is no way business could try and fix something they are not able to identify themselves. Business wishes consumer luck in identifying and resolving vehicle issues.

Business states that they are aware of consumer concerns. Business inspected vehicle twice and could not find or duplicate the issues customer was referring to. Vehicle was taken on a test drive in an attempt to duplicate the shifting issues but no issues were found. Business feels they have...

thoroughly inspected vehicle, searched for codes, and have found nothing wrong with the transmission. It is not in the company's best interest to purposely ignore consumer concerns as it is potential business.

Review: I purchased a vehicle on Saturday (09/13) while test driving the vehicle the salesmen mentioned the rear tire was making a loud noise also said that if we purchased vehicle that it would be repaired and or replaced if necessary. on Wed (09/16) I was told to bring the vehicle in so I did. Later that day I recieve a call saying they could not locate the problem I called the service advisor to urge him to please recheck the tire because it was making the noise when I drove the vehicle that morning. I was met with resistance and agressive protest that it is not thier problem and it is an issue that the manufacturer needs to repair so they then transfer my vehicle to the [redacted] dealer in Stockton. [redacted] found that it was a tire issue and that it was the dealership that sold the vehicles responsibility. SO now I call the Lodi CDJR the dealership I purchased the car from and they refused to repair the tire and said they would need to have a managers approval. They have now had my car for two days.Desired Settlement: I would like them to repair or replace tire as promised on date of purchase.

Consumer

Response:

On Friday 9-18-2015 I was notified that the dealership I purchased my vehicle at had received the replacement tire and I could bring my car in to have the tire repaired. I then brought my vehicle to the lodi cdjr service dept. And the problem was then solved I no longer hear the noise. The service I received was mediocre they didn't even wash the tire they replaced. But it was expected since the employee in the service dept was very rude and did not want to replace the tire I n the first place.I do believe that if I had not contacted the Revdex.com to try to mediate this dilemma the repair may not have happened.

Review: we went in to buy a car with the understanding that I am disabled. I am not sure if the car we sat in was even the same car that we were sold. We were never even allowed to test drive the car.We should have walked out at this time but we didn't. It was late and when we woke up the next morning we looked the car over and went wow this is nothing like we expected. We immediately called the dealership to seek a resolution. We were talked to in very disrespectful manner and told that the Sales Manager, [redacted], would be in Monday morning and not to drive the car until that time. We did call a representative of the [redacted] corporation who was very concerned by the dealerships actions,called the dealership and also confirmed howw we wrer being treated. Monday we called the dealership and basically told by [redacted] "Too bad". The car has no alarm, roll up windows, no electric door locks, etc. I didn't even know they had tbese stripped down models in 2015. The vehicle was also dirty, the engine dirty, with remnants of the shipping tape still on the body.There is also some paint damage which I was told probably happened in transit from the manufacturing plant.The wheels still have shipping numbers on them.I feel that we were duped,taken advantage of, and ripped off. I have left numerous messages for the owner/president of the dealership to call me back. None of these have been returned. Our next step is with the State of California and the courts. I won't stop until this dealership takes some responsibility. I talked to one of the owners who said she is also disappointed by the businesses practices that are being reflected on her as an investor. Thanks, [redacted] and [redacted]Desired Settlement: I can't use this vehicle. If it was maybe outfitted with the options we were led to believe it had, I could live with it. I would like a bigger vehicle, but at the very least, if this vehicle was semi modified to accommodate us, that would help. A return call from the owner would help. Being ignored and told pretty much "screw you " is NOT AN OPTION

Business

Response:

I have interviewed both my sales managers and both sales consultants involved in the purchase of 2015 Jeep Compass. Below is a chronological list of what transpired and the relevant facts:

Review: transmission shifting problem 2011 dodge charger Lodi dodge service department saying there's nothing wrong with it but I still have the same problem with it.Desired Settlement: fix the transmission.

Business

Response:

Business states that they are aware of consumer concerns. Business inspected vehicle twice and could not find or duplicate the issues customer was referring to. Vehicle was taken on a test drive in an attempt to duplicate the shifting issues but no issues were found. Business feels they have thoroughly inspected vehicle, searched for codes, and have found nothing wrong with the transmission. It is not in the company's best interest to purposely ignore consumer concerns as it is potential business.

Consumer

Response:

Here are the documents you requested. Transmission specialist noticed it doing the same thing I've been complaining about, and Stockton Dodge recommended another transmission flush. They said there was no check engine lights. They don't know where to start other than doing another flush. I just got my car back a few days ago from Stockton dodge. It was running fine for a few days and now it's back to doing what it was doing before. I keep paying money and nothing is being fixed. I realize that no check engine lights are on. However it is still throwing funny hard shifts. Something is not right with the car. I will not go back to Lodi Dodge because of how they have treated me. Stockton Dodge is trying to work with me but it is becoming very costly. They don't know what else to do either. Thank You for your time. [redacted]

Business

Response:

Business states that they have reviewed documents provided. Consumer initially requested a transmission flush and one was provided. Some time later consumer informed business of the shifting issues. Technician made an attempt to identify the issues but was not successful. Based on the consumer rebuttal it looks like Stockton Dodge is having the same problem. Unfortunately, business could no longer assist customer as all services paid for were rendered. There is no way business could try and fix something they are not able to identify themselves. Business wishes consumer luck in identifying and resolving vehicle issues.