The customer never mentioned the issue of the tire pressure light to anyone in sales and this is the first I am hearing of this issueAs for the free service for one year, never mentioned and never isThe customer was not lied to regarding any aspect of the purchaseHe either misunderstood or he himself is the one telling the lieAs for the GM not willing to speak to them, they never asked to speak to me but I was approached regarding their service billI explained to the service writer that unless they purchased [redacted] - [redacted] pre-paid maintenance they would have to pay for their own scheduled service
Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ Contact Name and Title: [redacted] Service Mang Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @loebermotors.com When you came in you asked for a refund because we did not balance the tires correctlyWhen we discussed the tires you were very clear that two tire shops and another Mercedes dealer told you it was a balance problem that caused the tire to failWe did an alignment on the car not a wheel balanceI can understand that may be confusing to a lot of customers When we were talking you were very clear that it was wheel balance and the repair order states that an alignment was done Before you left I offered to have the car put on the alignment rack for a check for no chargeI advised that we have the printouts from the alignment that was done over miles ago and we would be able to compare the current state of the vehicle to when it left here in April You could not wait for it at that time and your schedule would only work for a SaturdayMy first Saturday would be in weeks because we would be closed on this coming oneMy offer is still open to have it check when you have the time to bring it in When the tires were left here we had them put in with rest of our used tiresThe company that empties that bin was in that morningWe did not know we were supposed to hold them for you When someone states that they were told that we did a repair wrong I think that it is only fair if we have the opportunity to check the repair and to be able to respond to thatPutting the car on the alignment rack would provide facts of the current condition of the alignment compared to when we did the repair [redacted] Service Manager Loeber Motors XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, He is correct I said the wrong thing but I went back to the places that saw the tires and asked what was wrong with the tires for clarificationI was advised whoever did the wheel alignment did not do it correctly and as a result it caused the ware on the tiresIf proof is needed it can be provided Secondly, I did not demand a refund for the alignment [redacted] ask the question "so what would like you like for us to do? Since the representative agreed it was from an alignment issue, then I would like to be reimbursed for my alignmentThe reps response was let me go take to my GM Thirdly, I have a copy of an email from his staff letting them know that I was coming back for my tiresI got a call at 4:pm stating the tires had been destroyedPlease see the email below From: [redacted] Sent: Tuesday, October 06, XXXX X:XX AM To: [redacted] Subject: CUSTOMER [redacted] [redacted] , MS[redacted] CALLED PLEASE SAVE HER OLD TIRES SHES COMING BACK LATER TODAY TO PICKED THEM UP ANY QUESTION CALL HER AT XXXXXXXXXX Finally, I made an appointment for that morning, just as any person would looking for serviceI had bee waiting since 7:an and was after 8:00am before I seen the repI don't see why they didn't offer me a loaner and used my appointment time to look at the carIts true I could not wait I had to go to work but they have protocolBeside I called [redacted] a week before I came and he can see who's on his rooster before the arriveWhy should I have to wait two weeks out, if I had an appointment As I said before, I've gone there may times for service and I know how they workThey always have everything ready so you can get in and outI have never been treated like this beforeI have never had a problem up until nowI want some justice Final Consumer Response / [redacted] (4200, 13, 2015/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Before I made my appointment, I called my representative several times within an eight day periodIwouls leave messages asking him to return my callWhen I finally got a message, I was advised to bring the car in so he can take a look at the car and the tiresI made an early morning appointment so I could get in so they could see the carI waited for an half an hour before my rep came out to look at the tiresHe took another fifteen minutes to look things overage start asking questions wanting to know what I wanted Mercedes to doHe went to talk to his bossYes, we sat down to talk and he stated he could not look at the car while I was there but he could look at it free of charge in two weeksI had an appointment like any other customer and running a test on the car could have been accomplish right then and thereThey could have offered me a rent a car for the day just like the do all of there customersI'm really done with this dealershipI've always taken my car there and one the things I admired was there prompt service and responsivenessMy tires were fine before the alignment but six months later I suddenly had a serious problem and the ones that caused the problem suddenly dont have a clueThey have lost my businessI'm not taking no more days off work nor am I going to go back and make another appointment because they were too busy to see me at my appointment time Final Business Response / [redacted] (4000, 11, 2015/10/19) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @loebermotors.com The Saturday that you were going to have us check the alignment has come and goneI understand that you want justiceI offered to check the car at no cost to youYou say we did something wrong and I just want to check it to see if something was done wrong or not
Contact Name and Title: [redacted] Service Mang Contact Phone: [redacted] When you came in you asked for a refund because we did not balance the tires correctlyWhen we discussed the tires you were very clear that two tire shops and another Mercedes dealer told you it was a balance problem that caused the tire to failWe did an alignment on the car not a wheel balanceI can understand that may be confusing to a lot of customers When we were talking you were very clear that it was wheel balance and the repair order states that an alignment was done Before you left I offered to have the car put on the alignment rack for a check for no chargeI advised that we have the printouts from the alignment that was done over miles ago and we would be able to compare the current state of the vehicle to when it left here in April You could not wait for it at that time and your schedule would only work for a SaturdayMy first Saturday would be in weeks because we would be closed on this coming oneMy offer is still open to have it check when you have the time to bring it in When the tires were left here we had them put in with rest of our used tiresThe company that empties that bin was in that morningWe did not know we were supposed to hold them for you When someone states that they were told that we did a repair wrong I think that it is only fair if we have the opportunity to check the repair and to be able to respond to thatPutting the car on the alignment rack would provide facts of the current condition of the alignment compared to when we did the repair [redacted] Service Manager Loeber Motors 847-933-
Complaint: [redacted] I am rejecting this response because: The fact I paid $10,cash down at the time of the purchase of the vehicle was so I wouldn't have to worry about getting extended warranty coverage on a carThus, I do not have any savings left all to spend on the carCar payments, insurance, and premium gas is already breaking the bank for me Please stay true to your promise committed from your sales advisor prior to the sale of the car and provide the warranty coverage as promisedI will get paid at the end of the month and the most I can afford to pay is $300-$to purchase the additional 1year of coverage Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/03/07) */ [redacted] We here at Loeber motor put our entire vehicle thru a rigorous safety and cosmetic inspectionIf a vehicle does not meet [redacted] certified inspection, we do not sell themThey are either put up for sale at auction, or wholesaledThis car is to be sold as a wholesale unit This Vehicle was parked in the back service lot where we park all our vehicles that are not for sale or being offered as a wholesale unitOur sales rep assumed that it was in progress, however it failed inspection and was placed in the back as a wholesale sale unit [redacted] may purchase this car as is, and Loeber motors, Loeber Motors does not guarantee nor do we recommend this carHe is welcome to purchase it at his own risk Thank you, [redacted] Final Consumer Response / [redacted] (450, 8, 2014/03/11) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated: The dealer has offered me the vehicle for purchase as advertised
Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: j [redacted] The Saturday that you were going to have us check the alignment has come and goneI understand that you want justiceI offered to check the car at no cost to youYou say we did something wrong and I just want to check it to see if something was done wrong or not
I again spoke to the sales person and he confirmed that PRIOR to purchase the customer was informed that the vehicle was not equipped with blue tooth. The entire negotiation process to purchase the vehicle took approximately one week and the customer was told before paying for the car that it did not have blue tooth but an external blue tooth device could be installed. Our used car manager offered to purchase the vehicle back for what was paid and the customer would have a tax credit on file for nine months and would be reimbursed taxes upon the purchase of a replacement vehicle.
Although we see no fault of Loeber Mercedes in this matter, we are willing to offer an extension of the warranty at discounted priceadditional year for $Should the customer decide to proceed please contact [redacted] to complete the transaction
Complaint: [redacted] I am rejecting this response because:1) I was instructed in written form by the salesperson to correct the errors made on the contract which makes it valid2) I still have not received 5000$ that were Charged to my credit card as I am writing this3)finance person yelled at me and hanged up so there was never a counter offer4)company has apparently shady business practices and treats people horribly5)due to their misbehaving and errors I had financial losses and a hit on my credit reportshould the company not work with me it will have to go to the attorney general of my state and my lawyerthe answer they gave you is full of lies which can be easily be proven Sincerely, [redacted] ***
!!!!!!!!!!BUYER BEWARE OF FRAUDULENT; UNETHICAL; & CHEAP TACTICS TO SELL CARS!!!!!! -RATING IF I COULD DO THAT!!!!!!!!!! On February 15th, 2016, I had the most unfortunate experience in purchasing my first ever luxury car (Mercedes-Benz C4Matic Sport) from Loeber Motors in Lincolnwood, ILThinking that I am buying a reputable luxury car from one of the top luxury entry brands in the market I would be provided executive class service and professional treatmentHOWEVER, I was provided nothing more than CHEAP, UNPROFESSIONAL, UNETHICAL, & CLASSIC USED CAR SALESMAN TACTICS in pushing me to purchase the carCLASSIC BAIT/SWITCH, where the Salesman ANTHONY (I WOULD BE COVERED WITH MBCPO WARRANTY FOR MONTHS TILL MARCH 2018) after the fact said, “you should have known what your were buying before making the final purchase.” The story is, I was informed as written by Anthony [redacted] on the internal invoice dated 2/15/that regardless of the mileage, in my case the car was sold at 49,712, the MBCPO Warranty will expire on 3/14/OR months of coverage as writtenHowever, after receiving my official MBCPO warranty document and having discussions with the Service Department (who ultimately will be honoring the warranty and any repairs that may arise) the MPCPO (year additional warranty) activates once the standard 4year/50,mileage warranty end (whichever occurs first)So practically, I only had miles of full original coverage and year additional with the warranty ENDING IN not The next few days following the sale, I contacted Anthony, his boss pre-owned sales manager Maciej, and even the General Sales Manager Joe in hopes of resolving this matter in a professional mannerHowever, I have not received any positive correspondences from any of the personnel’s mentionedFurthermore, I was told by management if I want PEACE OF MIND, I should PAY $3,MORE on top of my purchase price of $24,and buy an Extended Warranty to ensure coverage for and beyondIF YOU ARE GOING TO BE PURCHASING A CAR FROM LOEBER MOTORS PLEASE BEWARE AND READ ALL THE DETAILS CAREFULLY ESPECIALLY IN REGARDS TO WARRANTY DURATION AND COVERAGE!!!!!!DO NOT MAKE THE MISTAKE I DID IN EXCITEMENT OF BUYING YOUR 1ST AND LAST MERCEDES FROM LOEBER MOTORS!!!!!!!!!!!!! BUY A BMW OR TESLA INSTEAD
Mr [redacted] purchased Mercedes Benz Certified Pre-Owned vehicle on February 15th, His salesperson [redacted] explained benefits of certification to the customer at the time of saleCertification extends factory warranty by one year and unlimited mileageOriginal warranty from Mercedes Benz is years or and ends if the mileage or time is reached firstIn the case of Mr [redacted] the time on his original warranty ends on 3/14/which certification will extend by month or until 3/14/2018, however if the mileage of is reached prior to time, this will override the start of the extended warrantyBoth [redacted] and [redacted] spoke to the customer about this matter after he purchased his vehicle and explained how the certification worksMr [redacted] was also offered extended service plans at the time of delivery which he declined the purchase ofPlease see attached document, 2nd page has a date that I circled the warranty end date
I spoke to the sales person, [redacted] and the customer was aware the vehicle was not equipped with [redacted] prior to the saleHe decided to proceed with the purchase knowing the vehicle did not have factory [redacted] As a good will measure Mr [redacted] offered the customer a $ refund to resolve the issue in a manner that the customer deems appropriate
(The consumer indicated he/she DID NOT accept the response from the business.) First, He is correct I said the wrong thing but I went back to the places that saw the tires and asked what was wrong with the tires for clarificationI was advised whoever did the wheel alignment did not do it correctly and as a result it caused the ware on the tiresIf proof is needed it can be provided Secondly, I did not demand a refund for the alignment [redacted] ask the question "so what would like you like for us to do? Since the representative agreed it was from an alignment issue, then I would like to be reimbursed for my alignmentThe reps response was let me go take to my GM Thirdly, I have a copy of an email from his staff letting them know that I was coming back for my tiresI got a call at 4:pm stating the tires had been destroyedPlease see the email below From: [redacted] Sent: Tuesday, October 06, 8:AM To: [redacted] Subject: CUSTOMER [redacted] [redacted] MS [redacted] CALLED PLEASE SAVE HER OLD TIRES SHES COMING BACK LATER TODAY TO PICKED THEM UP ANY QUESTION CALL HER AT [redacted] Finally, I made an appointment for that morning, just as any person would looking for serviceI had bee waiting since 7:an and was after 8:00am before I seen the repI don't see why they didn't offer me a loaner and used my appointment time to look at the carIts true I could not wait I had to go to work but they have protocolBeside I called [redacted] a week before I came and he can see who's on his rooster before the arriveWhy should I have to wait two weeks out, if I had an appointment As I said before, I've gone there may times for service and I know how they workThey always have everything ready so you can get in and outI have never been treated like this beforeI have never had a problem up until nowI want some justice
Complaint: [redacted] I am rejecting this response because:The response of the Revdex.com complaint is the first time I've heard that I was told prior to the purchase of the car that the car did not have [redacted] capabilitiesIf that was true then why would [redacted] I have attempted to pair my phone to the car after we signed all the paperwork and I was taking delivery of the car? The car was in back when I was signing all the paperwork to have the car washed, detailed and have the floor mats put inAfter the detail was done and I was taking delivery after all the paperwork was signed was when he attempted to pair my phoneNobody can explain the inconsistency of why the sales guy would attempt to pair my phone after I bought the car if I knew what advance that the car didn't have [redacted] .Why did it not come up in any of the email correspondence with the sales manager or with [redacted] in any of our correspondence that happened over text messageIf that was slightly true I'm sure the dealership somewhere in their correspondence would've said John we're trying to help you with this but remember you bought the car knowing that it wasn't [redacted] capableNo where in my correspondence since I purchased the car did that come up until they answered this complaintWhy would they offer $if it was my error and I knew prior to the purchase of the car that it didn't have [redacted] ? They did offer to buy back the car but I was told by Paul Loeber that I'd have to eat the sales taxThis is the first I'm finding out that I would have a credit for nine monthsUnfortunately that option doesn't work for me because I've already invested money into maintenance for the car since I've owned itI put $into the transmission service which the car needed when I bought it and I put another $into buying a tireI refuse to eat those costs because of the mistake of their sales person seeing that I didn't hire or train him on how to do his jobThat's the responsibility of the dealershipI have everything documented via email and screenshots of text messagesI even have a screenshot of the text message where I asked him if the car has [redacted] I have proof that they were trying to make the situation right until they found out that it would cost between and $to provide me with a solution I thought I was getting when I bought the car And they have zero proof that I was told ahead of time Sincerely, [redacted]
The customer never mentioned the issue of the tire pressure light to anyone in sales and this is the first I am hearing of this issueAs for the free service for one year, never mentioned and never isThe customer was not lied to regarding any aspect of the purchaseHe either misunderstood or he himself is the one telling the lieAs for the GM not willing to speak to them, they never asked to speak to me but I was approached regarding their service billI explained to the service writer that unless they purchased [redacted] - [redacted] pre-paid maintenance they would have to pay for their own scheduled service
Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ Contact Name and Title: [redacted] Service Mang Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @loebermotors.com When you came in you asked for a refund because we did not balance the tires correctlyWhen we discussed the tires you were very clear that two tire shops and another Mercedes dealer told you it was a balance problem that caused the tire to failWe did an alignment on the car not a wheel balanceI can understand that may be confusing to a lot of customers When we were talking you were very clear that it was wheel balance and the repair order states that an alignment was done Before you left I offered to have the car put on the alignment rack for a check for no chargeI advised that we have the printouts from the alignment that was done over miles ago and we would be able to compare the current state of the vehicle to when it left here in April You could not wait for it at that time and your schedule would only work for a SaturdayMy first Saturday would be in weeks because we would be closed on this coming oneMy offer is still open to have it check when you have the time to bring it in When the tires were left here we had them put in with rest of our used tiresThe company that empties that bin was in that morningWe did not know we were supposed to hold them for you When someone states that they were told that we did a repair wrong I think that it is only fair if we have the opportunity to check the repair and to be able to respond to thatPutting the car on the alignment rack would provide facts of the current condition of the alignment compared to when we did the repair [redacted] Service Manager Loeber Motors XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, He is correct I said the wrong thing but I went back to the places that saw the tires and asked what was wrong with the tires for clarificationI was advised whoever did the wheel alignment did not do it correctly and as a result it caused the ware on the tiresIf proof is needed it can be provided Secondly, I did not demand a refund for the alignment [redacted] ask the question "so what would like you like for us to do? Since the representative agreed it was from an alignment issue, then I would like to be reimbursed for my alignmentThe reps response was let me go take to my GM Thirdly, I have a copy of an email from his staff letting them know that I was coming back for my tiresI got a call at 4:pm stating the tires had been destroyedPlease see the email below From: [redacted] Sent: Tuesday, October 06, XXXX X:XX AM To: [redacted] Subject: CUSTOMER [redacted] [redacted] , MS[redacted] CALLED PLEASE SAVE HER OLD TIRES SHES COMING BACK LATER TODAY TO PICKED THEM UP ANY QUESTION CALL HER AT XXXXXXXXXX Finally, I made an appointment for that morning, just as any person would looking for serviceI had bee waiting since 7:an and was after 8:00am before I seen the repI don't see why they didn't offer me a loaner and used my appointment time to look at the carIts true I could not wait I had to go to work but they have protocolBeside I called [redacted] a week before I came and he can see who's on his rooster before the arriveWhy should I have to wait two weeks out, if I had an appointment As I said before, I've gone there may times for service and I know how they workThey always have everything ready so you can get in and outI have never been treated like this beforeI have never had a problem up until nowI want some justice Final Consumer Response / [redacted] (4200, 13, 2015/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Before I made my appointment, I called my representative several times within an eight day periodIwouls leave messages asking him to return my callWhen I finally got a message, I was advised to bring the car in so he can take a look at the car and the tiresI made an early morning appointment so I could get in so they could see the carI waited for an half an hour before my rep came out to look at the tiresHe took another fifteen minutes to look things overage start asking questions wanting to know what I wanted Mercedes to doHe went to talk to his bossYes, we sat down to talk and he stated he could not look at the car while I was there but he could look at it free of charge in two weeksI had an appointment like any other customer and running a test on the car could have been accomplish right then and thereThey could have offered me a rent a car for the day just like the do all of there customersI'm really done with this dealershipI've always taken my car there and one the things I admired was there prompt service and responsivenessMy tires were fine before the alignment but six months later I suddenly had a serious problem and the ones that caused the problem suddenly dont have a clueThey have lost my businessI'm not taking no more days off work nor am I going to go back and make another appointment because they were too busy to see me at my appointment time Final Business Response / [redacted] (4000, 11, 2015/10/19) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @loebermotors.com The Saturday that you were going to have us check the alignment has come and goneI understand that you want justiceI offered to check the car at no cost to youYou say we did something wrong and I just want to check it to see if something was done wrong or not
Contact Name and Title: [redacted] Service Mang Contact Phone: [redacted] When you came in you asked for a refund because we did not balance the tires correctlyWhen we discussed the tires you were very clear that two tire shops and another Mercedes dealer told you it was a balance problem that caused the tire to failWe did an alignment on the car not a wheel balanceI can understand that may be confusing to a lot of customers When we were talking you were very clear that it was wheel balance and the repair order states that an alignment was done Before you left I offered to have the car put on the alignment rack for a check for no chargeI advised that we have the printouts from the alignment that was done over miles ago and we would be able to compare the current state of the vehicle to when it left here in April You could not wait for it at that time and your schedule would only work for a SaturdayMy first Saturday would be in weeks because we would be closed on this coming oneMy offer is still open to have it check when you have the time to bring it in When the tires were left here we had them put in with rest of our used tiresThe company that empties that bin was in that morningWe did not know we were supposed to hold them for you When someone states that they were told that we did a repair wrong I think that it is only fair if we have the opportunity to check the repair and to be able to respond to thatPutting the car on the alignment rack would provide facts of the current condition of the alignment compared to when we did the repair [redacted] Service Manager Loeber Motors 847-933-
Complaint: [redacted] I am rejecting this response because: The fact I paid $10,cash down at the time of the purchase of the vehicle was so I wouldn't have to worry about getting extended warranty coverage on a carThus, I do not have any savings left all to spend on the carCar payments, insurance, and premium gas is already breaking the bank for me Please stay true to your promise committed from your sales advisor prior to the sale of the car and provide the warranty coverage as promisedI will get paid at the end of the month and the most I can afford to pay is $300-$to purchase the additional 1year of coverage Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/03/07) */ [redacted] We here at Loeber motor put our entire vehicle thru a rigorous safety and cosmetic inspectionIf a vehicle does not meet [redacted] certified inspection, we do not sell themThey are either put up for sale at auction, or wholesaledThis car is to be sold as a wholesale unit This Vehicle was parked in the back service lot where we park all our vehicles that are not for sale or being offered as a wholesale unitOur sales rep assumed that it was in progress, however it failed inspection and was placed in the back as a wholesale sale unit [redacted] may purchase this car as is, and Loeber motors, Loeber Motors does not guarantee nor do we recommend this carHe is welcome to purchase it at his own risk Thank you, [redacted] Final Consumer Response / [redacted] (450, 8, 2014/03/11) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated: The dealer has offered me the vehicle for purchase as advertised
Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: j [redacted] The Saturday that you were going to have us check the alignment has come and goneI understand that you want justiceI offered to check the car at no cost to youYou say we did something wrong and I just want to check it to see if something was done wrong or not
I again spoke to the sales person and he confirmed that PRIOR to purchase the customer was informed that the vehicle was not equipped with blue tooth. The entire negotiation process to purchase the vehicle took approximately one week and the customer was told before paying for the car that it did not have blue tooth but an external blue tooth device could be installed. Our used car manager offered to purchase the vehicle back for what was paid and the customer would have a tax credit on file for nine months and would be reimbursed taxes upon the purchase of a replacement vehicle.
Although we see no fault of Loeber Mercedes in this matter, we are willing to offer an extension of the warranty at discounted priceadditional year for $Should the customer decide to proceed please contact [redacted] to complete the transaction
Complaint: [redacted] I am rejecting this response because:1) I was instructed in written form by the salesperson to correct the errors made on the contract which makes it valid2) I still have not received 5000$ that were Charged to my credit card as I am writing this3)finance person yelled at me and hanged up so there was never a counter offer4)company has apparently shady business practices and treats people horribly5)due to their misbehaving and errors I had financial losses and a hit on my credit reportshould the company not work with me it will have to go to the attorney general of my state and my lawyerthe answer they gave you is full of lies which can be easily be proven Sincerely, [redacted] ***
!!!!!!!!!!BUYER BEWARE OF FRAUDULENT; UNETHICAL; & CHEAP TACTICS TO SELL CARS!!!!!! -RATING IF I COULD DO THAT!!!!!!!!!! On February 15th, 2016, I had the most unfortunate experience in purchasing my first ever luxury car (Mercedes-Benz C4Matic Sport) from Loeber Motors in Lincolnwood, ILThinking that I am buying a reputable luxury car from one of the top luxury entry brands in the market I would be provided executive class service and professional treatmentHOWEVER, I was provided nothing more than CHEAP, UNPROFESSIONAL, UNETHICAL, & CLASSIC USED CAR SALESMAN TACTICS in pushing me to purchase the carCLASSIC BAIT/SWITCH, where the Salesman ANTHONY (I WOULD BE COVERED WITH MBCPO WARRANTY FOR MONTHS TILL MARCH 2018) after the fact said, “you should have known what your were buying before making the final purchase.” The story is, I was informed as written by Anthony [redacted] on the internal invoice dated 2/15/that regardless of the mileage, in my case the car was sold at 49,712, the MBCPO Warranty will expire on 3/14/OR months of coverage as writtenHowever, after receiving my official MBCPO warranty document and having discussions with the Service Department (who ultimately will be honoring the warranty and any repairs that may arise) the MPCPO (year additional warranty) activates once the standard 4year/50,mileage warranty end (whichever occurs first)So practically, I only had miles of full original coverage and year additional with the warranty ENDING IN not The next few days following the sale, I contacted Anthony, his boss pre-owned sales manager Maciej, and even the General Sales Manager Joe in hopes of resolving this matter in a professional mannerHowever, I have not received any positive correspondences from any of the personnel’s mentionedFurthermore, I was told by management if I want PEACE OF MIND, I should PAY $3,MORE on top of my purchase price of $24,and buy an Extended Warranty to ensure coverage for and beyondIF YOU ARE GOING TO BE PURCHASING A CAR FROM LOEBER MOTORS PLEASE BEWARE AND READ ALL THE DETAILS CAREFULLY ESPECIALLY IN REGARDS TO WARRANTY DURATION AND COVERAGE!!!!!!DO NOT MAKE THE MISTAKE I DID IN EXCITEMENT OF BUYING YOUR 1ST AND LAST MERCEDES FROM LOEBER MOTORS!!!!!!!!!!!!! BUY A BMW OR TESLA INSTEAD
Mr [redacted] purchased Mercedes Benz Certified Pre-Owned vehicle on February 15th, His salesperson [redacted] explained benefits of certification to the customer at the time of saleCertification extends factory warranty by one year and unlimited mileageOriginal warranty from Mercedes Benz is years or and ends if the mileage or time is reached firstIn the case of Mr [redacted] the time on his original warranty ends on 3/14/which certification will extend by month or until 3/14/2018, however if the mileage of is reached prior to time, this will override the start of the extended warrantyBoth [redacted] and [redacted] spoke to the customer about this matter after he purchased his vehicle and explained how the certification worksMr [redacted] was also offered extended service plans at the time of delivery which he declined the purchase ofPlease see attached document, 2nd page has a date that I circled the warranty end date
I spoke to the sales person, [redacted] and the customer was aware the vehicle was not equipped with [redacted] prior to the saleHe decided to proceed with the purchase knowing the vehicle did not have factory [redacted] As a good will measure Mr [redacted] offered the customer a $ refund to resolve the issue in a manner that the customer deems appropriate
(The consumer indicated he/she DID NOT accept the response from the business.) First, He is correct I said the wrong thing but I went back to the places that saw the tires and asked what was wrong with the tires for clarificationI was advised whoever did the wheel alignment did not do it correctly and as a result it caused the ware on the tiresIf proof is needed it can be provided Secondly, I did not demand a refund for the alignment [redacted] ask the question "so what would like you like for us to do? Since the representative agreed it was from an alignment issue, then I would like to be reimbursed for my alignmentThe reps response was let me go take to my GM Thirdly, I have a copy of an email from his staff letting them know that I was coming back for my tiresI got a call at 4:pm stating the tires had been destroyedPlease see the email below From: [redacted] Sent: Tuesday, October 06, 8:AM To: [redacted] Subject: CUSTOMER [redacted] [redacted] MS [redacted] CALLED PLEASE SAVE HER OLD TIRES SHES COMING BACK LATER TODAY TO PICKED THEM UP ANY QUESTION CALL HER AT [redacted] Finally, I made an appointment for that morning, just as any person would looking for serviceI had bee waiting since 7:an and was after 8:00am before I seen the repI don't see why they didn't offer me a loaner and used my appointment time to look at the carIts true I could not wait I had to go to work but they have protocolBeside I called [redacted] a week before I came and he can see who's on his rooster before the arriveWhy should I have to wait two weeks out, if I had an appointment As I said before, I've gone there may times for service and I know how they workThey always have everything ready so you can get in and outI have never been treated like this beforeI have never had a problem up until nowI want some justice
Complaint: [redacted] I am rejecting this response because:The response of the Revdex.com complaint is the first time I've heard that I was told prior to the purchase of the car that the car did not have [redacted] capabilitiesIf that was true then why would [redacted] I have attempted to pair my phone to the car after we signed all the paperwork and I was taking delivery of the car? The car was in back when I was signing all the paperwork to have the car washed, detailed and have the floor mats put inAfter the detail was done and I was taking delivery after all the paperwork was signed was when he attempted to pair my phoneNobody can explain the inconsistency of why the sales guy would attempt to pair my phone after I bought the car if I knew what advance that the car didn't have [redacted] .Why did it not come up in any of the email correspondence with the sales manager or with [redacted] in any of our correspondence that happened over text messageIf that was slightly true I'm sure the dealership somewhere in their correspondence would've said John we're trying to help you with this but remember you bought the car knowing that it wasn't [redacted] capableNo where in my correspondence since I purchased the car did that come up until they answered this complaintWhy would they offer $if it was my error and I knew prior to the purchase of the car that it didn't have [redacted] ? They did offer to buy back the car but I was told by Paul Loeber that I'd have to eat the sales taxThis is the first I'm finding out that I would have a credit for nine monthsUnfortunately that option doesn't work for me because I've already invested money into maintenance for the car since I've owned itI put $into the transmission service which the car needed when I bought it and I put another $into buying a tireI refuse to eat those costs because of the mistake of their sales person seeing that I didn't hire or train him on how to do his jobThat's the responsibility of the dealershipI have everything documented via email and screenshots of text messagesI even have a screenshot of the text message where I asked him if the car has [redacted] I have proof that they were trying to make the situation right until they found out that it would cost between and $to provide me with a solution I thought I was getting when I bought the car And they have zero proof that I was told ahead of time Sincerely, [redacted]